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The article focuses on how to support library workers as the COVID-19 pandemic has been traumatic for many library workers, especially those expected to continue coming to work as cases have risen in their communities. It mentions that administrators at University of Oklahoma in Norman began sending out a weekly anonymous survey to see how their staff members were doing; and they followed up on the results with a weekly call to address concerns.

The article discusses the adoption of the Framework for Information Literacy for Higher Education by the Association of College and Research Libraries. Emphasis is given to topics such as the development of programmatic learning outcomes for local libraries and learning theories including threshold concepts and metaliteracy.

The article presents information on open access (OA) publishing in academic libraries in the U.S. The author looks at digital publishing imprints, the production of digital textbooks, and the use of institutional repositories. The article also discusses the State University of New York (SUNY) Open Textbooks Program.

The article presents information on the use of Espresso Book Machines, print on demand machines, in public and academic libraries for community publishing. The author also looks at the Sacramento Public Library (SPL) in California, the Provincetown Public Library in Massachusetts, and the Denver Public Library in Colorado. The article also discusses self-publishing, electronic books (ebooks), and digital publishing.

The article discusses terms of service agreements which are linked to various forms of digital technologies or services that libraries offer to patrons. In the article the author offers her opinions on the importance of reading and understanding the agreements and on the impact they can have on libraries.

The article focuses on technologies that enable library staff in the U.S. to produce interactive video instruction including screencast, which is defined as a film that is taken of a desktop of a computer. It recommends screencasting software for library tutorial purposes. It states varied ways on how the Orange County Public Library in Florida uses screencasts for library instruction. The author explains the benefit of screencasting for libraries that are facing difficulty in providing online instruction to people.

The author reflects on the use of social software to connect people around local interests and to collect local knowledge more effectively. According to the author, using social software to collect community knowledge fits in well with most library missions on many levels. She discusses wikis created by several libraries across the U.S. She suggests that when thinking about projects like wikis, it is important to consider the culture of the local population.

The article discusses the use of blogs and wikis by U.S. libraries to share and collect organizational knowledge. The reference staff at Baruch College in New York City started the Reference at Newman Library blog in 2005 to share information relevant to those working at the reference desk. In 2005, the librarians at Antioch University New England in Keene, New Hampshire, created a Library Staff Training and Support Wiki that acts as an online manual.

The article focuses on the involvement of U.S. academic libraries in social networking Web sites. The Brooklyn College Library in New York has provided a MySpace portal to its services that contains links to the catalog and databases as well as documentation on how to access library resources off-campus. Oceana Wilson, director of the Crossett Library at Bennington College in Vermont has created a profile of herself in Facebook to represent her library.

This article discusses the use of podcasting by U.S. libraries to reach their patrons. Some libraries are starting to use podcasting to empower teenage patrons. Other libraries are also working to engage teenagers in creative web-based endeavors. Denver Public Library in Colorado sponsored a contest where teenagers would create videos on YouTube about how they had fun at the library.