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This article is in the vein of applied conversation analysis, dealing with a problem of declining participation rates for survey interviews. When calling a household to request participation in a survey, interviewers may ask for a preselected “sample person.” We first explore how interviewers design this request in a more or less presumptive way, depending on how and when they identify themselves. Secondly, we analyze different linguistic structures that embody degrees of entitlement. Thirdly, we examine greeting items for their degree of ceremoniousness and in terms of what work they do when not part of an explicit greeting sequence. We examine other features of asking to speak to another as well, including “please” and references to the sample person. Our strategy for analyzing survey interview data is to explore the design of “switchboard” requests in ordinary telephone calls. We relate our analysis to previous research that addresses whether the detailed practices for asking to speak to another matter for obtaining consent to do an interview. We draw implications for obtaining participation in the survey interview and other kinds of phone call solicitations. Data are in American English. [ABSTRACT FROM AUTHOR]

We draw on conversation analytic methods and research to explicate the interactional phenomenon of requesting in general and the specific case of requesting participation in survey interviews. Recent work on survey participation gives much attention to leverage-saliency theory but does not explore how the key concepts of this theory are exhibited in the actual unfolding interaction of interviewers and potential respondents. We examine interaction using digitally recorded and transcribed calls to recruit participation in the 2004 Wisconsin Longitudinal Study. We describe how potential respondents present interactional environments that are relatively discouraging or encouraging, and how, in response, interviewers may be relatively cautious or presumptive in their requesting actions. We consider how interviewers’ ability to tailor their behavior to their interactional environments can affect whether an introduction reaches the point at which a request to participate is made, the form that this request takes, and the sample person’s response. This article contributes to understanding the social action of requesting and specifically how we might use insights from analyses of interaction to increase cooperation with requests to participate in surveys. [ABSTRACT FROM PUBLISHER]