51. PRACTITIONER APPLICATION.
- Author
-
Bernd, David L.
- Subjects
- *
MEDICAL care , *HOSPITAL administration , *PATIENTS , *PHYSICIANS , *PUBLIC health , *DECISION making - Abstract
`This article provides an insightful glimpse into the practices of some of the U.S. best health systems and begins to answer the need for a standard management approach through which organizations can achieve excellence. By operationalizing the Baldrige Criteria and using process-based decisionmaking, the systems described in this article have achieved superior quality in operations and excellence in relationship management. The Baldrige model provides intangible principles through which management can lead and derive operational goals.
- Published
- 2005
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