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This study, drawing on a questionnaire survey conducted among UK hospitality workers in July 2021, aims to ascertain factors affecting intention to leave the hospitality industry. In particular, it seeks to find out how the interplay between negative moods, job satisfaction, career satisfaction, work experience and perceived organizational support (POS) influences this key variable. The results indicate that there was a negative relationship between job satisfaction and intention to leave the industry, as well as between career satisfaction and the latter variable. We also found a positive relationship between job satisfaction and career satisfaction. There was a positive association between negative moods and turnover intention. Crucially, POS had a direct positive effect on job satisfaction and a negative one on negative moods. Although the direct effect of POS on turnover intention was insignificant, the indirect effects of POS on the dependent variable through job satisfaction and negative moods, and, sequentially, through job satisfaction and career satisfaction were significant. It also turned out that, contrary to our a priori assumptions, work experience did not moderate the relationship between career satisfaction and intention to leave. The study concludes by discussing the theoretical and practical implications of the findings. [ABSTRACT FROM AUTHOR]

Zero-sum mind-set is characterized by the belief that success is limited and achieved at the expense of others. This study investigates the impact of a zero-sum mind-set on employee retention in the hospitality industry, particularly in the presence of workaholic leaders. Study 1 reveals that employees with this mind-set are less likely to have intentions to leave their work unit, and this effect is mediated by moral resilience, indicating that a zero-sum perspective may influence employees' motivation to stay in their roles. Study 2 further examines the relationship between a zero-sum view of success and retention, finding that the presence of workaholic leaders strengthens this relationship. Specifically, when employees hold a zero-sum mind-set, the impact of workaholic leaders on turnover intentions is intensified. These findings highlight the importance of addressing the zero-sum mind-set in the workplace and promoting a more collaborative approach to success to enhance employee retention and well-being. [ABSTRACT FROM AUTHOR]

Copyright of Tourism & Management Studies is the property of Escola Superior de Gestao, Hotelaria e Turismo, Universidade do Algarve and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Despite the studies on protean career attitude in the career management literature, career sustainability and its potential outcomes have been subjected to study with limited empirical evidence. With this context, this study propounds a conceptual model connecting protean career orientation and perceived employability with career sustainability. Besides, sequentially, we posit that lifelong learning and proactive skill development mediate the relationship between protean career orientation and perceived employability. To establish the relationship, this study gathered data from Italy and Cyprus. Structural equation modelling was performed using the data collected. The results indicated serial mediation paths through which protean orientation impacts career sustainability. [ABSTRACT FROM AUTHOR]

This paper explores the relationship between adherence to corporate social responsibility goals and firm financial risk. Data on an international sample of 209 firms were collected for the period 2002 to 2022. Firm risk was proxied using stock return volatility and probability of default. The results show that the environmental performance of hospitality and tourism firms unequivocally influences firm risk, whether this risk is quantified as probability of default or volatility of stock market returns. This finding confirms that the adoption of environmentally sustainable and responsible practices is crucial not only for the environment but also for the stability of hospitality and tourism firms. [ABSTRACT FROM AUTHOR]

Purpose: This study aims to explore the role of digital technologies in tourism entrepreneurship. In particular, the main objective of this research is to examine the relationships among proactiveness, innovativeness, digitalization, and firm performance and growth in the hotel industry. Design/methodology/approach: The data for this investigation were collected from 110 one- or two-star hotels that were operating in Poland during the time of this research. This study employs PLS-SEM to analyze the relationships among the examined variables. Findings: The results show that digitalization has a significantly positive impact on a hotel's performance. Moreover, digitalization mediates the impact of entrepreneurial behaviors on performance. In particular, digitization is a full mediator for the impact of proactiveness on firm growth and innovation on market performance. Additionally, there is a partial complementary mediation effect of digitalization in the case of impact of innovativeness on firm growth; digitization is not a mediator for the impact of proactiveness on firm growth. Originality/value: Previous studies have not captured the relationships among entrepreneurship, digitalization, and performance; this study helps to fill the gap and examine these associations in the hospitality industry. The outcome of this study provides valuable insights for hoteliers for understanding the role (and importance) of digitalization in the context of proactiveness and innovativeness. [ABSTRACT FROM AUTHOR]

PURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term hotel growth, has been largely overlooked in the hospitality resilience literature. Therefore, this paper aims to address the research gap by identifying the configuration of factors that constitute sustainable hotel resilience, leading to the growth of selected hotels operating in Poland. METHODOLOGY: Data for analysis were obtained from surveys conducted with 120 managers of one- and two-star hotels. A fuzzy-set qualitative comparative analysis (fsQCA) was chosen to achieve the goal, which belongs to the group of configurational analysis methods. FINDINGS: Due to the asymmetric nature of the method, the analysis reveals configurations of factors leading to high hotel growth and those leading to low growth. In both cases, two such factor configurations were obtained. For high levels of hotel growth, it was found that maintaining a high level of three factors simultaneously, namely employee resilience, CSR activities and leadership resilience or CSR activities, team resilience and leadership resilience, provided sufficient conditions. For low levels of growth, fsQCA indicated sufficient conditions in the form of a low level of CSR activities and leadership resilience or a low level of employee resilience and team resilience. These findings emphasize the role of combining different factors to improve hotel growth. IMPLICATIONS: The research contributes to the literature on resilience in the hospitality industry by developing a new theoretical perspective on the complex nature of combinations of factors that contribute to sustainable hotel resilience, leading to both high and low growth. The research results also provide significant implications for entrepreneurs and managers, indicating the role of different combinations of factors in determining hotel growth. ORIGINALITY AND VALUE: The knowledge regarding sustainable hotel resilience is still insufficient. The study identified the best combinations of factors (both internal and external) that constitute sustainable hotel resilience, which may be vital for hotel growth. [ABSTRACT FROM AUTHOR]

PURPOSE: The study is comparative, comparing sustainable practices and approaches in two hotels to better understand different management approaches. The study's design provides valuable insights into the topic of sustainability practices in the hotel industry, and the results are analyzed and discussed in the context of existing academic knowledge on the issue. METHODOLOGY: The goal of the selection process was to find information-rich cases. After conducting initial online research, two four-star hotels in the same regional capital city in the Czech Republic were intentionally chosen. These hotels are direct competitors and have very similar target customers. To collect data, the authors conducted two separate semi-structured, indepth interviews with the CEOs of both hotels, as well as observations in both establishments and additional interviews with staff. The interview protocol, which is innovative and newly assembled, was added to ensure the case study's reliability and enable future comparisons. A comprehensive criterion table methodically presents the research outcomes. FINDINGS: Besides the list of sustainability practices applied in the hotels under study, the authors described two distinct management approaches. The first approach takes a broad perspective, considering all aspects of sustainability and incorporating it as a fundamental part of the company's vision. In contrast, the second approach focuses narrowly on cost savings and profit generation. The form of business is the critical factor responsible for the difference in managerial approach. Interestingly, the study suggested that hotels belonging to large chains (and stock companies) may be more compelled to adopt sustainability practices and may have more established sustainability programs than independent hotels. IMPLICATIONS: In light of previous literature, the findings of this case study provide valuable theoretical contributions to managerial approaches to sustainability programmes, sustainability reporting, transparency, and more. Additionally, the newly assembled interview protocol is an innovative and important foundation for future research. The study also uncovers significant new barriers to the adoption of sustainability practices. From a managerial perspective, this study offers a comprehensive overview of hotels' sustainability practices and serves as a practical list of potential sustainable practices for hotels to consider. Finally, the conclusion provides suggestions for future research that can further advance sustainable practices in the hotel industry. ORIGINALITY AND VALUE: The study's significance stems from a thorough analysis of prior literature and conducting additional research in a new setting, providing a unique perspective on the topic of hotel sustainability within a specific area. The case study approach allowed for an in-depth examination of the selected cases, with attention to detail. The methodology and public interview protocol offer the potential for comparable studies in other regions to be conducted and compared in the future. [ABSTRACT FROM AUTHOR]

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Photography has recently received significant academic interest as a popular tourist activity. However, tourist selfie practises have not yet been thoroughly examined by tourism scholars. This study aimed to investigate tourist selfies storytelling and to determine if tourists'selfies at tourist destinations reveal specific aspects of the host destination, implying an embodiment of particular preferences, intentions, and motivations. In this study, an exploratory analysis employing a two-step qualitative approach was conducted. A semiotic analysis of 317 tourist selfie photos and two phases of in-depth interviews with eleven tourists visiting Egypt on a 7-day packaged tour were used. The findings reveal that tourists prefer to capture host communities' appearance and attributes in their selfies for different motivations and intentions. Intentions regarding impressions, advertisements, suggestions, and descriptions for these attributes were the intentions that shaped the tourists' selfie practise. This study contributes to our understanding of the content of travel-related selfies and tourist behaviour at destinations. It proposes management implications to assist tourism and hospitality professionals in engaging with and profiting from tourists' selfies practise. [ABSTRACT FROM AUTHOR]

Despite the growing body of research on urban tourism in the field of tourism and hospitality, only a limited number of studies have delved into the role of city breaks in tourism and analyzed the tourist experience in city break travel. The primary objective of this study is to identify and conceptualize city break tourism and provide guidance for contemporary analyses of city break travel experiences. Specifically, this study aims to: (1) identify the characteristics of city break travel and develop a conceptual framework for city break tourism based on these features; (2) explore the factors influencing city break tourist experiences. To achieve these goals, a systematic review of city breaks has been conducted in the tourism and hospitality sectors to gain a comprehensive understanding of city break tourism. The study contributes both theoretically and practically to the field. [ABSTRACT FROM AUTHOR]

ChatGPT has gained increased attention as an artificial intelligence (AI)‐based tool in the field of tourism and hospitality education in recent years. This study investigates the impact of perceived ease of use, perceived usefulness and authenticity on student attitude and intention to use ChatGPT by incorporating the concept of authenticity into the technology acceptance model (TAM) theoretical framework in tourism and hospitality education. This study found that authenticity had the strongest indirect effect on student intention to use ChatGPT compared with perceived ease of use and perceived usefulness. This study broadens the applicability of TAM theory in ChatGPT and provides practical insights into its application. [ABSTRACT FROM AUTHOR]

Women face numerous challenges in building a successful career. The hospitality industry exemplifies workplaces where women find progressing careers to senior management very challenging. This paper explores barriers to women's career progression in the hospitality industry in the United Kingdom (UK). The study analyses the views of women in management positions in the UK hospitality industry on challenges they face in career progression. The findings indicate that women face numerous barriers in their career paths, and these include gender bias, microaggressions, work‐life balance issues, lack of gender diversity, inflexibility, and mentoring. [ABSTRACT FROM AUTHOR]

Many tourist destinations and hospitality companies are using the idea of "naturalness" to attract consumers in the post‐pandemic era. The current research explores the impact of color, a fundamental element in tourism marketing materials, on shaping tourists' perceptions of naturalness and subsequent purchase intention. Through three experimental studies, our research reveals a lay belief that associates color saturation with naturalness perception. While prior research has indicated that highly saturated colors can positively impact consumers, our findings suggest that this effect may not always hold. Specifically, low color saturation in tourism marketing materials increased tourists' perceptions of naturalness and purchase intentions. These findings contribute to the theoretical development of color psychology and support the development of sustainable tourism and hospitality practices that prioritize managing natural resources. [ABSTRACT FROM AUTHOR]

This study investigates the moderating role of gender on the relationships between destination service quality, affective image, and revisit intention. A convenience sample of 1768 visitors to Macau was surveyed and 1424 useable questionnaires were analyzed. The destination service quality was measured using seven dimensions: (1) accommodation, (2) local transport, (3) cleanliness, (4) hospitality, (5) activities, (6) language communication, and (7) airport services. The data was analyzed using covariance‐based structural equation modeling. The results indicate that "accommodation, local transport, hospitality, and airport services" have positive effects on affective image, and affective image, in turn, positively influences revisit intention. The study also reveals three significant findings regarding the moderating role of gender. While the positive impact of hospitality on affective image were found to be stronger for female visitors, the positive impacts of local transport and airport services on affective image were found to be stronger for male visitors. [ABSTRACT FROM AUTHOR]

This study explores the nexus between urban green space (UGS) and sustainable tourism (ST) and its potential for achieving a green economy. The Preferred Reporting Items for Systematic Reviews and Meta‐Analyses (PRISMA) approach was applied to reveal the most relevant documents. This study has identified the 35 most relevant documents from the Scopus database. This study reveals a strong nexus between UGS and ST and a strong linkage between various components of UGS and ST. UGS provides several benefits (economic, social, and environmental benefits) in tourism. UGS also promotes tourism in various aspects like environmental, social, and economic aspects. We argue that tourism has become one of the world's most rapidly rising economic industries that promotes a green economy based on UGS with sustainability. The potential challenges of achieving ST and a green economy are lack of proper planning, GHG emissions, maintaining cultural heritage, and poor information systems and communication. [ABSTRACT FROM AUTHOR]

The use of technology in tourism is increasing day by day. Service robots are now on the agenda. The success of developments that envisage a new experience for consumer tourists depends on the accurate prediction of tourists' possible attitudes and behaviors and the influencing antecedents. This study examined consumer tourists' attitudes and usage intentions towards service robots on the multidimensional basis of anthropomorphism and technological readiness (TR). A survey was conducted with 1018 tourists in Türkiye face‐to‐face and using QR codes. Findings showed that attitude towards service robots (AR) mediated the relationship between anthropomorphism, technological readiness and intention to use (IS). Participating tourists anthropomorphically focused on the physical appearance of the robots rather than their functions and internal structures. Service robot experience is still limited in the tourism industry. Therefore, the empirical results obtained are guiding theory and practice in terms of academic studies and tourism service providers. [ABSTRACT FROM AUTHOR]

Despite the growing demand for accessible tourism, there remains a lack of research on the travel perspectives and experiences of people with disabilities. Social media platforms, such as Reddit, provide unique opportunities to understand the perspectives and experiences of people with disabilities. This study aimed to investigate travel‐related perspectives and experiences of physical disability communities, including wheelchair, deaf, and blind communities, to provide implications for travel service providers and policymakers to improve the accessibility and inclusivity of travel services. Using structural topic modeling and network analysis, 12 prominent topics related to travel perspectives and experiences among physical disability communities were identified to map their relationships. Our study highlights the significance of understanding the unique perspectives, experiences, and needs of individuals with disabilities in the hospitality and tourism industry. It provides implications for improving the accessibility and inclusivity of travel services. [ABSTRACT FROM AUTHOR]

Interactions between service employees and customers at check‐in shape customers' first impressions and lead to their future behavioral intentions. Even though customer relationship management (CRM) relies heavily on the hospitality check‐in experience, research is scarce on its impacts and the moderating effect of loyalty membership programs. Based on the broaden‐and‐build theory, the current study examined customer check‐in significance associated with their outcomes and compared two groups to determine if loyalty programs have a meaningful impact. The findings confirmed the importance of the check‐in experience and the moderating effect of loyalty membership was significantly related to customers' perceptions. [ABSTRACT FROM AUTHOR]

This study examines service failures in the hospitality industry, amplified by the shift to online platforms, and highlights the need for effective online recovery methods. These methods are crucial for retaining existing customers and preventing potential customer loss. Despite its importance, customer citizenship behavior resulting from service recovery must be noticed. This study examines the impact of service failure severity and online recovery methods on customer citizenship behavior, employing six scenarios varying in severity and recovery strategies. Multi‐group scanning electron microscope analysis reveals that justice types positively influence recovery satisfaction, enhancing customer citizenship behaviors. Failure severity moderates the relationship between recovery satisfaction and customer citizenship behavior, with recovery satisfaction being more effective in promoting advocacy and tolerance behaviors during low‐severity failures. However, this effect diminishes in high‐severity failures. Effective recovery strategies can transform negative service failures into positive outcomes for hospitality organizations. [ABSTRACT FROM AUTHOR]

Based upon behavioral perspective and agency theory, this paper attempts to investigate the effect of CEO stock option pay on firms' risk‐taking investments in the restaurant sector. Specifically, this paper proposes that option‐loaded CEOs tend to make risky investments. In addition, we investigate how the prior stock performance of a firm and its CEOs' characteristics moderate this relationship. The findings of this paper show that option‐loaded CEOs are more likely to engage in risk‐taking investments. However, this positive main relationship is diminished when a firm has a good prior stock performance, when a CEO has a longer tenure, and when he or she becomes aged. Given the lack of empirical literature that explores the corporate governance in the hospitality literature, this study adds value to the existing research by further investigating the effect of CEO stock option pay scheme on restaurant firms' risk‐taking behavior. [ABSTRACT FROM AUTHOR]

Since its appearance 12 years ago, the digital platform Airbnb has revolutionized the temporary accommodation system worldwide, leading to diverse territorial impacts beyond the tourism and hospitality industries. Despite its distinct presence in Latin America, there is no review of the existing academic literature in the region to date. Against this backdrop, the purpose of the article is to develop a literature review of Airbnb in Latin America from the critical perspective of urban studies. To do so, exploratory-descriptive research was carried out based on the review of scientific publications that addressed the topic of Airbnb, up to and including 2020, in four international academic journal databases: Scopus, Dialnet, Scielo and Redalyc. The main results show that the existing literature on Airbnb in urban studies in Latin America is still at an early stage, with little development compared to that of other world regions, where the tourism and business model approaches seem to occlude other facets of the phenomenon. These results made it possible to outline a future research agenda on temporary accommodation in the region. [ABSTRACT FROM AUTHOR]

Many of the industries need to adopt digital technologies to improve the overall activity. The hospitality industry is no exception, one of the means which enables the businesses to enhance their services and the interaction with customers is the use of QR codes. The purpose of the article was to explore the effects of the QR codes adoption in the activities of restaurants and cafes, emphasizing its important role in improving operational processes. The research performed among various restaurant and cafes owners, using semi-structured interviews, investigated how the QR codes were integrated in the day-to-day activity and the perceived impact. Furthermore, it explored the benefits, challenges and the plans for using this technology. The results provided a detailed analysis on how the QR codes were integrated, offering useful insights on how digital tools are improving businesses and the relationship with the customers.

Environmental reporting is a crucial tool for organisations to effectively communicate their environmental performance to stakeholders, foster transparency, and mitigate potential negative impacts. The study’s goal was to investigate environmental reporting practices in Ghana’s hospitality industry. The hospitality industry, despite its economic significance and environmental impact, is an excellent institution for environmental reporting studies due to Ghanaian problems and hospitality opportunities. This research employed a quantitative analysis of environmental disclosures from 192 hotels in Ghana. The researcher gathered data from annual reports, utility bills, and water bills, then conducted a systematic evaluation of these documents to gauge the extent and calibre of environmental reporting. The data was categorised into five groups using the Index of Environmental Disclosure (IED). Descriptive and inference statistics, such as measures of central tendency and dispersion, was employed to quantify and summarise the environmental disclosures. This allowed for a comprehensive assessment of present practices and the identification of opportunities for improvement in the Ghanaian hospitality industry. The study’s findings reveal the hostels’ environmental performance, with a high score of 75.52% for Environmental Policy and Initiatives. However, the study identified poor pollution management and reduction efforts at 38.44%. The Environmental Reporting Elements category scored 27.89%, which suggests more transparent reporting. The Environmental Audit and Compliance category scored 39.96%, indicating partial compliance. It emerged that a very modest positive correlation (r) of 0.12531 exists between hotel age and total disclosure, suggesting that as hotels age, their total disclosure increases marginally. The result shows significant variances in overall disclosure among the four hotel groups, with star ratings explaining much of the diversity: 2-star hotels have the lowerst mean total disclosure percentage, 3-star slightly higher, 4-star significantly higher, and 5-star highest. This positive correlation between hotel star ratings and environmental transparency shows that 4-star and 5-star hotels are more environmentally conscious. Sustainability in the hospitality industry requires environmental reporting to track progress, create standards, and drive continual improvement. This study offers valuable guidance to hotels, lawmakers, and other individuals or groups interested in promoting sustainability and transparency in the industry.