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Copyright of Folklor / Edebiyat is the property of Cyprus International University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Sociology & Technoscience / Sociología y Tecnociencia is the property of Universidad de Valladolid, Escuela Universitaria de Educacion and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

National security in space has long focused on the threat posed by potentially offensive capabilities or behavior of nation-states. However, there is a huge shift in the type of dominant actor in space and this may result in instability, caused by ripple effects disrupting the existing governance structure and demonstrating the slipping rank of Russia as a space superpower. As a result, the fundamental nature of space is changing, and with that change comes disruption as to how the domain has been governed to date. If international governance does not evolve along with the domain, then we run the risk of seeing inadvertent escalations or even conflict between countries as a result. [ABSTRACT FROM AUTHOR]

Customer incivility is common in service-oriented organizations, possibly having a detrimental effect on the jobs of employees who experience it. Based on the affective events theory, this study explored the mechanism of customer incivility on emotional labor. We also explored the mediating role of dualistic work passion and the moderating role of conscientiousness. We surveyed employees from the catering and hospitality industries, collected data at two time points, and performed data analysis using structural equation modeling. The study found that harmonious passion mediated between customer incivility and deep acting, while obsessive passion mediated between customer incivility and surface acting. Conscientiousness not only moderated the relationship between customer incivility and dualistic work passion but also moderated the mediating role of dualistic work passion in the relationship between customer incivility and emotional labor. Our findings enrich related research on customer incivility, and theoretical and practical implications and future research directions are proposed. [ABSTRACT FROM AUTHOR]

When faced with incivility from service recipients, do volunteers feel damaged? As few previous studies have explored this issue, this study uses the conservation of resources theory to investigate the mechanisms through which incivility affects volunteer engagement and burnout, based on three-wave survey data from 1675 volunteers. This study develops a moderated mediation model to examine the effect of incivility on volunteer outcomes. We find that incivility affected volunteers' subsequent outcomes, reducing engagement and increasing volunteer burnout by lowering volunteers' psychological detachment. Volunteers' hostile attribution bias played a moderating role, amplifying the negative impact of incivility on psychological detachment. Hostile attribution bias also enhanced the mediating effect of incivility on volunteer engagement and increased volunteer burnout by reducing psychological detachment. Besides developing a moderated mediation model, this study also proposes that managers should pay attention to strengthening volunteer training and providing psychological counseling to improve psychological detachment for volunteers experienced with incivility from service recipients. [ABSTRACT FROM AUTHOR]

Social media users often push back against harmful rhetoric with satirical and aggressive counterspeech. How do the interconnected race and gender identities of the person posting counterspeech and the person viewing it impact evaluations of the comment? Across two online experiments, we manipulate the race (Black or White) and gender (man or woman) of an individual whose tweet opposes ignorance about White privilege to examine if identity influences perceptions of incivility and intentions to flag the tweet for removal among Black and White men and women participants. Results demonstrate White men were most likely to find the tweet uncivil and report it, and this was especially the case when the tweet came from a Black woman, regardless of the tone. These studies highlight the importance of recognizing power and intersectionality in social media content moderation and creating policies that counteract the uniquely severe treatment of Black women by White men. [ABSTRACT FROM AUTHOR]

Despite the prevailing positive view of leader delegation, subordinates are sometimes reluctant to fulfill a delegation request. We propose that direct reports' acceptance of or resistance to a delegated task depends on how the delegation is performed as well as the nature of the delegated task. We apply social exchange theory in proposing that the delegation of non-developmental and undesirable tasks and supervisor incivility during delegation increase subordinate resistance to delegation due to weak commitment to a supervisor. Two experiments and one critical incident study found overall support for our proposed model. The findings suggest that the "what" and "how" of delegation, rather than simply the amount of work delegated, are important factors that influence subordinates' commitment to their supervisors and resistance to delegation. In addition, we find that incivility does sometimes occur during delegation. However, being delegated to in an uncivil manner does not fully undermine the positive influence of being delegated a desirable and developmental task. This research contributes to the delegation and leadership literatures by challenging the assumption of subordinate compliance to delegation and positing that delegation may sometimes elicit counterproductive responses from subordinates due to poor delegation execution. [ABSTRACT FROM AUTHOR]

Purpose While incivility has been part of higher education for many years, there has been a documented increase as both students and educators have begun to recognize this behavior and its effects on student learning, faculty satisfaction and stress. The purpose of this descriptive study was to investigate the perceptions of incivility among dental hygiene students and faculty/administrators. Methods This study utilized a convenience sample of five dental hygiene programs in California. The Incivility in Higher Education-Revised survey (IHE-R) was adapted to obtain data regarding perceptions of incivility among dental hygiene students and faculty/administrators. The survey required participants to describe incivil encounters and the perceived reasons for and consequences of the incivil behavior. An online survey was used for faculty and a paper survey was administered for dental hygiene students. Data from the open-ended questions were reviewed, summarized, edited for redundancy, and analyzed using categories. Results Of the 196 participants, 81.63% were dental hygiene students (n = 160) and 18.37% were dental hygiene faculty and administrators (n = 36). Data analysis of participant responses related to the primary reason for incivil behavior in dental hygiene education revealed five categories including lack of consequences, personality traits, miscommunication, stress, and lack of professionalism. Upon data analysis of participant responses related to the most significant consequence of incivil behavior in dental hygiene education, five categories emerged including hostile environment, decreased student success, emotional distress, relationship damage, and professional damage. Conclusion Both faculty and students felt there was a lack of consequences for incivil behavior and did not feel adequately equipped to manage these situations when they arose. Dental hygiene institutions and professional organizations need to consider offering advanced training in creating a culture of civility to prevent and address incivil behaviors. [ABSTRACT FROM AUTHOR]

The aim of this quality improvement project was to increase formal reporting of incivility events committed by patients and their visitors on an ambulatory oncology infusion unit. Evidence-based interventions of providing education, raising awareness of existing policies, receiving support from leadership, and reinforcing use of reporting system were implemented and resulted in increased formal incivility reporting. [ABSTRACT FROM AUTHOR]

This study examines conversations developed in the virtual public sphere to identify if a user's gender affects the presence of incivility in news comment sections. By relying on a mixed-method analysis of 1,961 news comments published on a Chilean news website, we observed the extent to which uncivil speech and gendered symbolic violence traits are used to reinforce stereotypes against women. Our results show men are more likely to post uncivil comments, while women use fewer profanities, insulting language, and stereotypes. One of our most intriguing findings is that men tend to receive more uncivil replies that women, mostly because they are more likely to initiate uncivil conversations, which in turn triggers uncivil replies and increases the odds of uncivil comment threads. As such, news outlets looking for enhancing healthy discussions should encourage greater participation of female users in their comment sections. We also identified the presence of hegemonic masculinity discourses referring to women and their gender roles in society. These findings reveal that comment sections mirror a social hierarchy in which men have a position of power that allows them to be more uncivil. Consequently, the virtual public sphere replicates the dominant-subordinate relationships described by previous research. [ABSTRACT FROM AUTHOR]

Populist Radical Right (PRR) supporters see themselves as ordinary people, represent a broad societal spectrum, and overrepresent historically powerful majorities (e.g., whites, men). Simultaneously, members of these groups increasingly feel neglected or discriminated against. In article, I argue that some PRR supporters may feel excluded from society despite seeing themselves as ordinary people. Optimal Distinctiveness Theory posits that individuals must balance their countervailing needs to belong to the larger group while feeling recognized as unique subgroup members. While PRR supporters' self‐perception as ordinary people suggests that they experience belonging to the larger society, subjective experiences of neglect and disrespect may leave their uniqueness need unsatisfied. I showcase this argument using semi‐structured interviews with German PRR supporters. I discuss avenues for future quantitative tests and raise a significant implication: if subjective lack of subgroup uniqueness contributes to PRR support, reminding majority members of their objective subgroup recognition could mitigate it. [ABSTRACT FROM AUTHOR]

Objective: The lateral periaqueductal gray (LPAG), which mainly contains glutamatergic neurons, plays an important role in social responses, pain, and offensive and defensive behaviors. Currently, the whole‐brain monosynaptic inputs to LPAG glutamatergic neurons are unknown. This study aims to explore the structural framework of the underlying neural mechanisms of LPAG glutamatergic neurons. Methods: This study used retrograde tracing systems based on the rabies virus, Cre‐LoxP technology, and immunofluorescence analysis. Results: We found that 59 nuclei projected monosynaptic inputs to the LPAG glutamatergic neurons. In addition, seven hypothalamic nuclei, namely the lateral hypothalamic area (LH), lateral preoptic area (LPO), substantia innominata (SI), medial preoptic area, ventral pallidum, posterior hypothalamic area, and lateral globus pallidus, projected most densely to the LPAG glutamatergic neurons. Notably, we discovered through further immunofluorescence analysis that the inputs to the LPAG glutamatergic neurons were colocalized with several markers related to important neurological functions associated with physiological behaviors. Conclusion: The LPAG glutamatergic neurons received dense projections from the hypothalamus, especially nuclei such as LH, LPO, and SI. The input neurons were colocalized with several markers of physiological behaviors, which show the pivotal role of glutamatergic neurons in the physiological behaviors regulation by LPAG. [ABSTRACT FROM AUTHOR]

This contribution takes a look at video-sharing platforms to highlight a popular entertainment format which consists in re-framing political discourse for the purposes of entertaining the audience and, at the same time, providing an evaluation of that discourse. Evaluations of political discourse uncover the role and importance imputed to it by those who are outside of the political system, but who are directly impacted by it, that is, the people. A sample of French-language data, collected from YouTube, is examined for the categories of evaluation which are used by the authors, which are conjectured to represent the ideas ordinary citizens have about political discourse. Reframing political discourse carries these evaluations through offensive language and humor. Teasing out the relevant parameters of evaluation can provide a basis for understanding how regular citizens gauge political discourse. Appropriateness appears to be an important evaluation criterion pertaining to the characteristics of political discourse, occurring in a particular context. [ABSTRACT FROM AUTHOR]

This paper intends to examine the development of conflictual interactions, how they might be resolved, and the socio-cultural norms involved, by adopting an analytical framework in an online gaming context. The current paper was inspired by Kádár and Haugh's framework as it enables me to investigate both the macro and micro aspects of (im)politeness. The study's aim is to further examine how impoliteness, language aggression and conflict are realised in two online gaming platforms, namely Fortnite and PUBG Mobile. Thus, I will explore discursively how these phenomena are subjective in a Tunisian Arabic setting and discuss how participants reach their subjective perception of conflict in ways that do not always correspond to the supposed intentions of the ostensible offender. The results indicate that conflict is subjective as it is evaluated in different ways by different gamers and could be a result of a conflictual intention. The findings also reveal that conflict may also be created/ escalated as a result of a non-conflictual intention. Thus, this paper contributes to understanding of conflict, how impoliteness can lead to conflict and the various aspects of impoliteness/the perception of impoliteness. [ABSTRACT FROM AUTHOR]

The main objective of this study is to explore the dynamic relationship between customer incivility and employee silence in the hospitality sector over time. In addition, turnover intention as an outcome of workplace incivility and employee silence is also analyzed. The data was collected from two waves of 226 frontline employees from six hotels to test the proposed model. PLS-SEM analysis revealed a stable relationship between workplace incivility and employee silence at Time 1 and 2, respectively. This study also shows that workplace incivility is positively related to employee silence, and in the future, employee silence is also positively associated with customer incivility. Furthermore, both workplace incivility and employee silence are predictors of turnover intention. This study offers theoretical and practical implications for future researchers and practitioners to study employee silence and incivility in the hospitality sector. [ABSTRACT FROM AUTHOR]

Academic incivility can create divisiveness and affect learners' sustainability towards degree attainment. Therefore, there is a need to empirically assess learner views on what constitutes academic incivility in higher education. To fill this gap, we developed the Incivility Indicators Instrument (i3), a multifaceted scale that measures the extent to which students view cumulative behaviors and dynamics as instances of academic incivility. To examine the reliability and factor structure of the i3, we conducted a two-part study with two samples of adults in the United States who were enrolled in higher education programs. In study 1 (N = 342), we conducted an exploratory factor analysis (EFA) and found the initial three-factor structure. In study 2, we administered the instrument to a validating sample (N = 510) and examined the stability of the three-factor model and scores through confirmatory factor analysis (CFA). In this study, we describe the results of the study, provide implications, and discuss future directions. [ABSTRACT FROM AUTHOR]

Being aware of and addressing incivility in educational settings is important not only for providing a positive learning environment but also for shaping the student's behaviour once they enter the workplace. Thus, this study investigated the phenomenon of classroom incivility through the eyes of undergraduate students. The sample consisted of 120 undergraduate students from a public higher educational institution in Klang Valley, Malaysia. The data were analysed using descriptive analysis in Statistical Package for Social Sciences version 21 (SPSS v21). The findings of this study provide useful information to organizations, faculty members, and administrators about the uncivil behaviour that occurs in educational settings. The findings have implications for how faculty and administrators establish policies to guide students towards appropriate behaviour. Some initiatives that can be implemented to reduce classroom incivility include (a) establishing a code of conduct in the classroom outlining acceptable and unacceptable behaviours in the classroom, (b) addressing uncivil behaviours as soon as it begins, and (c) all university members must model good behaviour. [ABSTRACT FROM AUTHOR]

Copyright of Turkish Journal of Business Ethics is the property of Economic Enterprise & Business Ethics Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Incivility in surgery is prevalent and negatively impacts effectiveness and staff well-being. The purpose of this study was to a) examine relationships between incivility, team dynamics, and well-being outcomes, and b) explore a low-cost intervention of 'eye' signage in operating theater areas to reduce incivility in surgical teams. A mixed methods design was used in an orthopedic hospital. Surveys of incivility, teamwork, and well-being were administered three months apart in a small private hospital. An intervention of signage with eyes was placed in the theater area after administration of the first survey, using a pretest-posttest design. Participants also responded to an open-ended question about suggestions for improvements at the end of the survey which was then thematically analyzed. At the individual level (n = 74), incivility was statistically significantly related to team dynamics which in turn was significantly related to burnout, stress, and job attitudes. At the aggregate level, reported incivility was statistically significantly lower after the 'eye' sign intervention. Thematic analysis identified core issues of management behaviors, employee appreciation, communication, and work practices. Incivility in surgical teams has significant detrimental associations with burnout, stress, and job attitudes, which occurs through its impact on decreased team dynamics and communication. A simple intervention that evokes perceptions of being observed, such as signage of eyes in theater areas, has the potential to decrease incivility at least in the short term, demonstrating that incivility is amenable to being modified. Additional research on targeted interventions to address incivility are needed to improve teamwork and staff well-being. [ABSTRACT FROM AUTHOR]

Background: The provision of respectful and dignified maternal and newborn care is an important component of the quality of childbirth care. Although a growing body of evidence was generated on disrespect and abuse (D&A) of women during childbirth in the past decade there is limited evidence on D&A experienced by newborns. Our study aimed to determine the level of and factors associated with D&A among newborns. Methods: We conducted the study in three public hospitals in Addis Ababa. We directly observed childbirth care starting from the first stage of labor through two hours after the birth of 498 mother–baby dyads. We used frequencies and percentages to describe different forms of D&A among newborns. We used binary and multivariable logistic regression analysis to assess the association between the D&A among newborns and independent variables. Result: All of the newborns 496/496 (100%) experienced at least one form of D&A. Physical abuse was experienced by 41.1% of newborns in the form of unnecessary airway suctioning (23.2%) or slapping or holding upside down (33.5%). Additionally, 42.3% weren't dried immediately after birth, 9.1% weren't placed on the mother's abdomen skin-to-skin, 61.7% had their cord cut before 1 min of birth, 34.9% weren't breastfed within an hour of birth, 24.2% didn't receive vitamin K and 1.8% didn't receive tetracycline. All newborns who developed complications (69/69) received treatments without the consent of parents/caregivers. Moreover, 93.6% of parents/caregivers didn't receive explanations regarding newborn care while the lack of breastfeeding counseling and thermal support during the immediate post-partum period was 87.3%. The likelihood of D&A was higher among newborns who were preterm (AOR = 2.02; 95% CI: 1.11–3.69), female (AOR = 2.01; 95% CI: 1.37–2.95), delivered assisted by instrument (AOR = 2.19; 95%CI: 1.20–3.99), whose mothers reside in rural areas (AOR = 1.97; 95%CI: 1.22–3.20), born from unmarried mothers (AOR = 2.77; 95%CI (1.26–6.06) and whose mothers received fewer than four-time antenatal care (ANC) visits (AOR = 2.37; 95%CI: 1.42–3.96). Conclusion: Our study found a high magnitude D&A among newborns. Gestational age at birth, sex of the newborn, maternal residence, maternal marital status, number of ANC visits, and mode of delivery were statistically significantly associated with D&A among newborns. Plain English Summary: The provision of respectful and dignified care to mothers and newborns during antenatal, childbirth, and postnatal periods is crucial to improve their health outcomes and experiences. Although there is a growing body of knowledge on respectful maternity care, there is limited evidence that systematically assessed newborns' experiences of care. We measured the level of disrespect and abuse among newborns and assessed factors that increase the likelihood of experiencing disrespect and abuse among newborns born in three hospitals in Addis Ababa. We directly observed the care provision to assess whether the newborn was (1) physically abused (suction of the nose or mouth without medical indication; shaken, slapped, or held upside down), (2) stigmatized or discriminated (care compromised because the newborn was considered too sick to save, HIV exposed, or has congenital malformation), (3) didn't receive standard care, and (4) mothers/caregivers didn't receive counseling on breastfeeding and thermal care. We found that all of the newborns have experienced at least one form of disrespect and abuse during childbirth or the postpartum period. 41% experienced physical abuse; 99.6% didn't receive standard care; 87.3% didn't receive counseling on breastfeeding and thermal care; and 13%, 75%, and 67% of the newborns who were identified as too sick to save, HIV exposed, and congenital malformation, respectively, were ignored, denied care or treated differently. In addition, the likelihood of experiencing disrespect and abuse was high among newborns who were preterm, female, from rural areas, of unmarried mothers, whose mothers received fewer than four ANC visits and delivered by instrument. [ABSTRACT FROM AUTHOR]

This paper offers a psycho-pragmatic analysis of impoliteness in Shakespeare's King Lear at the intradiegetic level of communication. The paper's main objective is to explore the extent to which impoliteness assessment is influenced by both the psychological traits of interlocutors motivated by their reality paradigms and the fictional participation of discourse participants, which targets a deeper understanding of the association between impoliteness, psychological dimensions of personality, and fictional participation in drama dialogue. The study is based on an eclectic framework by drawing inspiration from contributions in the field of impoliteness and relational work studies, with a special emphasis on Locher and Jucker's (2021) list of the factors influencing relational work, together with reference to studies on the relationship between psychological dimensions of personality and language use, with a focus on Archer's (2002) concept of reality paradigms. The paper has two main findings: first, psychological traits of interlocutors contribute significantly to the production, reception, and assessment of impoliteness and serve as antecedents of their verbal aggression; and, second, psychological impoliteness operates within a specific community of practice and has its own context-specific expectation frames. [ABSTRACT FROM AUTHOR]

Workplace incivility is a common issue experienced by employees around the globe. However, studies observing and interpreting cultural variation in workplace incivility across multiple countries are quite limited. Drawing from the stressors–emotion model, we aimed to investigate how perceived workplace incivility leads to next-day instigated incivility toward coworkers via increased negative affect (NA) at the end of the workday between Chinese and Pakistani employees. Data were collected through snowballing from 100 Chinese and 115 Pakistani employees over 10 consecutive workdays. We found that perceived incivility enhanced one’s after-work negative affect, which led to increased instigated incivility the next morning. Moreover, a higher level of self-regulation mitigates the relationship between perceived incivility and after-work negative affect. The higher level of state-mindfulness mitigates the relationship between after-work negative affect and instigated incivility the next morning. Although the first path of mediation was not significant among Chinese, there was a significant moderating effect on this relationship in both groups. In addition, this effect was weaker among Chinese than among Pakistanis. Theoretical and practical implications are discussed, along with limitations and a future research agenda. [ABSTRACT FROM AUTHOR]

In a context of permanent electoral campaign, an increasing number of political communication specialists are trying to unravel the resources with which government officials and their parties seek to influence TikTok users. From a broad perspective, the theme is more current than novel, however, in the specific case of this research, an academic void is identified by combining the identification of idiosyncratic traits of the feminization of political discourse in TikTok with the study of reactions (text and emojis) that audiovisual content imbued with this trend provokes in users. The intention is to find out whether the inclusive tone of the feminized rhetorical style can be extrapolated to the Chinese-origin social network and, if so, whether its particular characteristics mitigate forms of incivility. To carry out the checks, the first seven months of activity on TikTok by the political platform Sumar with its leader, Yolanda Díaz, as the protagonist of most of the videos, are selected. The mixed methodology of analysis on audiovisual content and comments allows to verify that, although the new Spanish party does not apply a strategy perfectly adapted to the social network under study, the anti-polarization rhetoric and the storytelling techniques manage to neutralize extreme forms of flaming. [ABSTRACT FROM AUTHOR]

The study of pena and its formal variants illustrates how the emotional and subjective content can take on an argumentative value and become an additional tool for persuasive discourse. With a Pragmatic Linguistics approach (Fuentes Rodríguez, 2017a[2000] and 2017b), this paper explains emotion at the sentence and the macrosyntax level, relating the study of (im)politeness with operations of face and argumentative force. Basing the analysis on examples taken from the MEsA digital corpus and from documents about politics in CREA and CORPES XXI, this study presents syntactic patterns of great persuasive value in current Spanish and illustrates that pena has not reached the degree of grammaticalization as a discursive operator of lástima. In addition, the results confirm that the meaning of pena can be exploited in various discursive strategies: with the value of apology, of interpersonal closeness, of empathy with the misfortune of others, as an operation of self-image, as an increase of the argumentative force of the discourse or as an attenuator and intensifier of impoliteness. The conclusions relate such functions to the different types of discourse studied. [ABSTRACT FROM AUTHOR]

BACKGROUND: Bystanders' role in bullying situations is important, and may exacerbate or minimize the problem. Thus, this article aims to identify the characteristics of anti‐bullying programs with an emphasis on bystanders. METHODS: This is a scoping review. We included studies that addressed interventions with an emphasis on bystanders, carried out with school children and adolescents, aimed at reducing bullying/cyberbullying and/or increasing defending behavior. Fifteen portals/databases were searched. The selection and extraction processes were carried out through the blind review strategy. The synthesis took place descriptively. RESULTS: We found 12 interventions. The most investigated were KiVa (n = 9), STAC (n = 3), and Curriculum‐Based Anti‐Bullying (n = 2). CONCLUSIONS: There are few anti‐bullying programs with an emphasis on bystanders, and the majority are universal programs with strategies applied by teachers, giving little attention to parents. Moreover, most of these programs lack a broader mix of anti‐bullying strategies. Therefore, we suggest developing anti‐bullying programs with multiple components that contain universal, selective, and indicated strategies. [ABSTRACT FROM AUTHOR]

Aim: To fill the gap in research that historically has been limited by focusing on the health problems experienced by people of color. Method: A simulation exercise was developed for senior pre-licensure nursing students in their senior year of a pre-licensure nursing program at a Midwest liberal arts college to intervene when a health-care provider in the hospital acted in an oppressive manner toward a client. Results: Qualitative findings suggest the value of addressing structural racism during a simulated learning experience to facilitate an understanding of the extent of racism inherent in the health-care system and biases that can be perpetuated by health-care providers. Conclusions and Implication for Practice: This simulation on the topic of implicit bias and racism in the health-care system provided an opportunity to open and deepen important conversations about equity, belonging, and justice. Additional work is needed in training professional nurses to lead meaningful change in dealing with the current inequities in our health-care system. [ABSTRACT FROM AUTHOR]

Frontline employees (FLEs) often face customer incivility—rude or demeaning remarks, verbal aggression, or hostile gestures. Although incivility from customers is rising at an alarming rate, most organizations refuse to act decisively to protect their FLEs and stop customer incivility. This research asserts that an organizational policy of ignoring and accepting incivility from customers is neither a wise business strategy nor has positive outcomes. In contrast, customer incivility should be handled promptly and decisively. Specifically, the authors present FLE Constructive Resistance (FLE CR) as a strategy to confront customer incivility. The authors conduct interviews with FLEs, develop a Constructive Resistance (CR) scale to fit the context of FLE–customer encounters, and test a conceptual model to examine the impact of CR by FLEs. The results suggest that customers who observe incivility perpetrated by fellow customers respond positively to FLE CR, including greater future purchase intention, greater positive word-of-mouth intention, and reduced future misbehavior intention. These effects are mediated by the observer's perceived fairness of the FLE's CR. Finally, the indirect effects of FLE's CR on observer outcomes are more likely to manifest in customers with higher moral identity as well as newer customers. [ABSTRACT FROM AUTHOR]

In its simplest form, civility is about how we treat each other. In high‐pressure, ultra‐dynamic workplaces, such as medical and veterinary healthcare, behaviours such as incivility can become commonplace. This article outlines the impact of incivility on colleagues, clients and patients, and explains how people may respond to this type of behaviour. It also discusses how best to address incivility in practice and offers tips on creating a supportive environment. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study was to test a mediated-moderated model with revenge cognitions as a coping mechanism through which experienced incivility leads to perpetrated incivility. The authors further explore the role of organizational climate for incivility. Design/methodology/approach: Two studies were tested utilizing ordinary least squares (OLS) regression and Hayes (2017) process for mediation and moderation. Study 1 was completed by 321 employees, and study 2 was completed by 197 employees each from across many occupations. Findings: Study 1 results indicate support for a positive relationship between experienced incivility and perpetrated incivility. Study 2 results indicate support for a mediated-moderated relationship where experienced incivility was indirectly associated with incivility perpetration through revenge, and the perception of an incivility climate moderated this relationship. Originality/value: This is the first study to examine revenge as an explanatory mechanism for responding to incivility. It addresses concerns about revenge cognitions to experiencing incivility and the role climate perceptions play in shaping whether an individual will reciprocate with an uncivil act. The authors' results accentuate the need for organizations to decrease or eradicate incivility so that their employees can evade the associated adverse outcomes. [ABSTRACT FROM AUTHOR]

Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented organizational citizenship behavior (POCB) through surface acting. Further, we introduced receiving help from colleagues as a boundary condition in the surface acting–unethical behavior and surface acting–POCB relationships. Two- wave multi source data gathered from 339 nurses and their colleagues working in various private hospitals of Lahore, Pakistan. We found support for the two contrasting hypotheses that patient incivility (PI) is positively associated with nurses' unethical behavior (UB) and negatively associated with patient-oriented organizational citizenship behavior (POCB) with the mediating role of surface acting. Receiving help from colleagues moderates surface acting–unethical behavior relationship such that it mitigates the negative effects of surface acting on unethical behavior whereas no moderation was found for surface acting–POCB relationship. [ABSTRACT FROM AUTHOR]

Introduction: Humans are similar but behave differently, and one main reason is the culture in which they are born and raised. The purpose of this research is to examine how the perception and reaction to those who transgress social norms may vary based on the individualism/collectivism of their culture. Methods: A study (N = 398) conducted in the United Kingdom, Spain, and China showed differences in the perception and reaction to incivilities based on individualism/collectivism. Results: People from highly collective countries (China) perceive uncivil transgressors as immoral and enact more social control over them than people from highly individualistic countries (U.K.). They also experience more discomfort when facing uncivil transgressors, and this discomfort mediates the increasing immorality perceived on the agents of incivilities in contrast with people from less collective countries. Discussion: Our findings provide insights into how cultural factors shape individuals' perceptions of social norm violations and emphasize the importance of considering cultural differences when addressing incivility. [ABSTRACT FROM AUTHOR]

Incivility from customers is a common occurrence for employees working in service‐oriented organizations. Typically, such incivility engenders instigated mistreatment, both towards customers and colleagues. Not much is understood, however, about the mechanisms underlying the relations between customer incivility and instigated incivility. Answering recent calls from incivility scholars, the present research, drawing from Self‐Regulatory Resource Theory and Stressor‐Emotion models of workplace behaviour, explored cognitive (i.e., self‐regulatory resource depletion) and affective (i.e., negative affect) pathways that would explain relations between customer incivility and instigated incivility towards others. Through two multi‐wave studies with different time lags (N1 = 180, weekly lags; N2 = 192, within‐week lags) and different operationalizations of the instigated incivility construct (i.e., broad [unidimensional] and narrow [multidimensional]), we find consistent support for the mediating effects of the affective pathway. While our first study finds that customer incivility is linked to broad instigated incivility through negative affect, our second study finds that customer incivility is linked to, more specifically, gossip, exclusionary behaviour, and hostility through negative affect. In both studies, however, no support was found for the mediating effects of the cognitive pathway. Implications for both research and practice are discussed, and future research directions are offered. [ABSTRACT FROM AUTHOR]

Two dyadic studies address the link between workplace incivility and dysfunctional (i.e., authoritarian and permissive) parenting, and the role played by parent cognitions and well‐being in these relationships. One hundred and forty‐eight working mother‐spouse dyads participated in Study 1. Mothers reported on their own workplace incivility experiences and parenting self‐efficacy, while husbands rated mothers' authoritarian parenting behaviour. Results showed that parenting self‐efficacy mediates the effects of workplace incivility on authoritarian parenting. Study 2 sought to replicate and extend these findings with a sample of one hundred and seventy‐five working parent‐spouse dyads. Working mothers and fathers reported on their own workplace incivility experiences, parenting self‐efficacy and burnout, while their spouses rated their authoritarian and permissive parenting. The moderating effects of romantic relationship conflict were also assessed. Results supported the role of self‐efficacy in mediating the relationship between workplace incivility and authoritarian parenting, with effects exacerbated among those experiencing higher levels of romantic relationship conflict. Moreover, incivility related to working parents' burnout, and in turn, permissive parenting. Our findings shed light on an understudied social context wherein workplace incivility may shape one's personal life, and broadens our understanding of the nature, scope, and impact of this workplace problem. [ABSTRACT FROM AUTHOR]

This article conducts a corpus analysis of insults in the form you+np (e.g. you (stupid) idiot), an impoliteness formula, in Dutch, English and Polish. It argues that impoliteness can be inherently associated with linguistic structures, a claim which contradicts the widely held view in current (im)politeness research that impoliteness, and indeed politeness, is primarily determined by context. However, whilst we show that our insultive form is strongly conventionalised in similar ways across languages, it is never completely conventional. We suggest that the generally high level of conventionalisation found for this form is a result of the addressee evaluation inherent in the structure, as well as the pragmatic explicitness, and thus directness, of referring to the target with a second person pronoun. The form was found to be most conventionalised for impoliteness in Polish, something which is probably attributable to the decline of the vocative case in that language. The article also considers the nature of exceptions, i.e. cases which fit the form but were not impolite. • Inherently impolite linguistic structures exist. • The structure you+np is strongly conventionalised for insults in 3 different languages. • Its insultive character is due to the structure's meaning of addressee evaluation. • It also follows from the structure's pragmatic explicitness of spelling out its target. • you+np is more conventionalised for impoliteness in Polish than in Dutch and English. [ABSTRACT FROM AUTHOR]

The article describes how cultures in the U.S. healthcare sector are transformed from incivility and bullying to a positive practice environment. Topics covered include how perception gaps between nurse leaders and team members can adversely impact the practice environment, the evidence-based standards in the American Nurses Credentialing Center's Pathway to Excellence Framework for transforming healthcare organizations and the Healthy Workforce Institute's partnership with nurse leaders.

Uncivil behaviors have detrimental consequences that can impact healthcare team cohesion, resulting in conflicts and poor teamwork. This article details civil and uncivil behaviors and how the latter affects healthcare, and provides a tool to prepare nurses for uncivil encounters. [ABSTRACT FROM AUTHOR]

Contrary to the abundance of research on politeness in many languages, little research has been done on impoliteness, for, unlike politeness, impoliteness is essentially unmarked and, hence, defies direct observation. This study, which is informed by the work of Culpeper (1996, 2005, 2011), Brown and Levinson (1978, 1987), and Holmes (1995, 2008, 2013), attempts to examine impoliteness from a gender perspective. The data were collected from an equally divided sample of 100 male and female adults (age 20-79 years) from different regions of Jordan by means of a 31-item checklist of potentially impolite behaviors. The findings revealed an effect for gender as, despite evident similarities, male and female respondents manifest differences in their perceptions of what constitutes (im)polite behavior. The study concludes with recommendations for further research. [ABSTRACT FROM AUTHOR]

Background: Incivility experienced by pre-licensure nursing students in clinical settings continues to grow. Interventions for clinical incivility to nursing students are needed. Our study aimed to examine the effects of a piloted two-hour interactive incivility management module on nursing students' perceived stress and general self-efficacy levels and preparedness for responding professionally to clinical incivility. Methods: A quasi-experimental post-test-only non-equivalent comparison design with control and experimental groups was used. Senior nursing students enrolled in a Bachelor of Science in Nursing program from a nursing college located in Seoul, South Korea, were recruited. The control group (n = 94) completed a self-administered online survey without the clinical incivility management module. The experimental group (n = 93) completed the same survey after receiving the clinical incivility management module. The two groups' survey data were compared; qualitative data from the experimental group's post-module debriefing session were also analyzed. Results: The prevalence of reported clinical incivility was 72.73% (n = 137 out of 187 participants). Clinical incivility experienced by the experimental group was significantly lower than that of the control group (z = −4.865, p < 0.001). However, there was no significant difference in stress levels and self-efficacy between the two groups. The mean score of the experimental group on preparedness for responding professionally to clinical incivility was statistically higher than the control group's mean score (z = −2.850, p = 0.004). Conclusions: Interventions to prepare students for the experience of clinical incivility are useful; they can positively affect the students' ability to respond professionally. [ABSTRACT FROM AUTHOR]

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This study aimed to investigate the prevalence of gender-based differences in disruptive behaviors (DBs) among trainee physicians to shed light on the extent and nature of the problem. Using a national cross-sectional design, data were collected through a web-based, self-administered questionnaire administered to post-graduate first-year (PGY1) and second-year (PGY2) residents participating in the General Medicine Intermittent Examination (GM-ITE). A total of 5,403 participants, representing a response rate of 71.9%, were included in the study. Of these, approximately 35% of residents reported encounters with DBs in the past year. A gender-based comparison revealed that 38.4% of male residents faced DBs from physicians, compared to 27.6% of their female counterparts (p < 0.001). Conversely, a higher proportion of male residents (35.8%) experienced DBs from nurses than did female residents (32.9%; p = 0.037). After adjusting for factors such as hospital size, hospital type, urban location, age, and PGY, male residents exhibited an increased likelihood of experiencing DB from both physicians (adjusted OR 1.59, 95% CI 1.40–1.81) and nurses (adjusted OR 1.17, 95% CI 1.03–1.32) relative to women. Moreover, the study provides valuable insight into the prevalence of various types of DBs experienced by trainee physicians, including disrespectful behavior, exclusion from patient discussions, and reprimands. Understanding and addressing the gender-based differences in DBs among trainee physicians is crucial for improving the educational environment and promoting respectful behavior in healthcare settings. These findings highlight the need for targeted interventions based on gender to mitigate the negative impact of DBs on patient care and the well-being of medical residents. [ABSTRACT FROM AUTHOR]

With the surge in online learning since the onset of the COVID-19 pandemic, fostering civil behavior in this environment is essential. This mixed-methods study examined online incivility among faculty and students at two schools of nursing using a quantitative survey instrument with several open-ended questions addressing the impact of the pandemic. Survey results suggested that faculty (n = 23) and students (n = 74) experienced a low frequency of online incivility that remained potentially disruptive. Qualitative analyses suggested that the pandemic placed considerable strain on nursing faculty and students while providing increased flexibility for working and learning. [ABSTRACT FROM AUTHOR]

Background: Obstetric racism in healthcare encounters impact on access to quality maternal healthcare for Black childbearing women yet remains underexplored in Canada. Understanding the experiences of Black Canadian women is critical to inform policy and create targeted interventions to address obstetric racism and advanced maternal health equity. Objective: The aim of this study was to explore the experiences of obstetric racism and its influence on perceived quality of maternity care among Black women in Toronto, Canada. Design: Qualitative research was conducted using a critical qualitative inquiry approach. Methods: We conducted a semi-structured interviews with 24 Black women who were pregnant and/or have given birth in the last 3 years. The interviews explored their experiences seeking care during pregnancy/childbirth and perceived quality of care. Results: Two themes were generated through the process of thematic analysis: (1) Manifestations and Impacts of Obstetric Racism and (2) Strategies for Addressing Obstetric Racism. Narratives of being dismissed, objectified, dehumanized, trauma and paternalism were reflected in the accounts of the participants. These experiences undermined the quality of care, hindered therapeutic relationships and contributed to mistrust. Conclusion: Black women understood the nature and impact of obstetric racism as it relates to the quality of maternal health care, their safety, and well-being. Participants recommended the need for anti-Black racism training specific to caring of Black childbearing women and increasing Black healthcare provider representation in perinatal settings as strategies to address obstetric racism. Investment in Black maternal health research is urgently needed to generate meaningful evidence to inform policy and interventions to advanced maternal health equity. Plain Language Summary: Obstetric racism may affect access to quality maternal healthcare and contribute to poorer health outcomes for Black women. We asked Black women in Toronto to share their experiences receiving care during pregnancy or childbirth from healthcare providers and how they felt about the care. Black women reported that their care was dehumanizing and lacking in quality. Training and increasing Black healthcare provider representation were identified as strategies to prevent obstetric racism and improve the quality of maternal healthcare. [ABSTRACT FROM AUTHOR]

This study investigates science, technology, engineering, and math (STEM) PhD students' perceptions of organizational values and incivility. Interviews with 26 STEM PhD students elicited examples of and perceptions surrounding incivility and related harms. Productivity, prestige, expertise, objectivity, self‐sufficiency, and collaboration values were identified. Each included aspects deemed useful (e.g., productivity fueling discovery; expertise facilitating learning) as well as potentially contributing to harm when weaponized (e.g., productivity appeared in incivility stories when one "looked down" on those who did not work long days; expertise appeared when people gossiped about intelligence). Some aspects of collaboration (e.g., long‐lasting working relationships fueling scientific discovery) may be protective. Organizational values such as productivity appeared to supersede considerations such as well‐being. Current framing of these values may bolster refusal to engage in or support social justice and mental health efforts, which some participants identified as needed. Implications across settings are discussed. [ABSTRACT FROM AUTHOR]

Anthony Trollope's novels were usually popular, but his 1875 novel The Way We Live Now was an exception. Contemporary readers and critics alike considered the novel unpleasant, or even rude. This article argues that reception was not only a response to the novel's unlikable characters, but also to its uncomfortable temporal disruptions. The novel's frequently repeated maxim "the less said the soonest mended" connects saying too much with incivility; to say less means to move quickly back to the status quo. The novel says "too much" by slowing down the present moment into its fragmented parts. The "now" in the title The Way We Live Now emphasizes the temporality of its narrative form, especially the tension of stabilizing a discrete present moment within the forward momentum of a novel. The instability of the "now" is a thematic focus of the novel, with characters unsettled by changing etiquette expectations. Similarly, as timelines slow down and speed up, skip ahead and reverse, the novel leaves us as temporally disoriented as the characters. [ABSTRACT FROM AUTHOR]

Respectful maternity care (RMC) is a crucial strategy in improving postpartum experiences of mothers. This study aimed to explain women's perception of determining aspects and determinants of disrespect and abuse (D&A) during childbirth. This study was carried out from October 2019 to February 2020 in Tabriz-Iran. A total of 12 postpartum women were enrolled in this qualitative study by purposive sampling. The data were collected through in-depth semi structured interviews and simultaneously analyzed with a conventional content analysis approach. Thirty eight sub-themes and 11 main themes extracted from data analysis. The main themes included: "physical abuse," "psychological violence," "discrimination," "violation of privacy," "unmet needs and preferences," "nonparticipation in decision-making," "abandonment of women," "Lack of sympathy," "shortage of human and non-human resources," "unpleasant psychological atmosphere of the ward" and "facilitators of D&A." The results of our study indicated the importance of sympathy with mothers and professional ethics. Moreover, healthcare providers, administrators, and policy-makers should design patient-centered interventions in order to secure the material, psychological, and legal needs of women to receive respectful maternity care. [ABSTRACT FROM AUTHOR]

Aim: The aim of this study was to describe online prelicensure nursing students' experiences of incivility during COVID‐19. Design: Qualitative descriptive. Five optional open‐ended questions were presented to nursing students to share their experiences with incivility during the pandemic. Methods: Data were collected from September to October 2020 as a part of a larger multimethod study on stress, resilience and incivility with nursing students and faculty (n = 710) from a large public undergraduate nursing programme in the southwestern United States. Out of the initial 675 students who completed the survey, 260 individuals responded to three or more of the open‐ended questions which were reviewed and coded using reflexive thematic analysis. Results: Thirteen themes were organized into four analytical categories: (1) experiencing incivility, (2) causes and consequences of incivility, (3) the pandemic and academic incivility and (4) promoting civility in the academic setting. Conclusions: Prelicensure nursing students perceived unrealistic expectations, a lack of awareness and miscommunication hindered academic performance, as well as, created feelings of stress, discouragement and inadequacy. Implications for the Profession and/or Patient Care: Fostering academic civility during virtual educational experiences may require training in proper coping strategies when challenged with incivility. Impact: As the body of research emerges concerning the effects of COVID‐19 and undergraduate nursing education, understanding prelicensure students' experiences of academic incivility could prove to be beneficial to designing strategies co‐created with students to promote positive educational outcomes. Understanding students' viewpoints of uncivil experiences revealed prioritizing civility awareness is essential in creating healthy academic environments, improving clinical performance and providing safe patient care. Reporting Method: The COREQ (COnsolidated criteria for REporting Qualitative research) checklist was used. Patient or Public Contribution: No patient or public contribution. [ABSTRACT FROM AUTHOR]