101. E-fulfillment: the strategy and operational requirements.
- Author
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J Michael Tarn, Muhammad A Razi, H Joseph Wen, and Angel A Perez Jr
- Subjects
CUSTOMER services ,ELECTRONIC commerce ,WAREHOUSES - Abstract
An e-fulfillment system is designed to meet the high order volume and stringent customer service requirements of global business-to-consumer e-commerce. The system converts the traditional warehouse into a multi-channel e-fulfillment center. In the e-commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e-business and the typical fulfillment process are discussed. The authors further examine the strategy and operational requirements for e-fulfillment. This article is concluded with the implication of a successful e-fulfillment system, a suggested design of an e-fulfillment center, and the future research focuses. [ABSTRACT FROM AUTHOR]
- Published
- 2003
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