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Recently, sequential recommendation systems are important in solving the information overload in many online services. Current methods in sequential recommendation focus on learning a fixed number of representations for each user at any time, with a single representation or multi representations for the user. However, when a user is exploring items on an e-commerce recommendation system, the number of this user's hobbies may change overtime (e.g. increase/reduce one more interest), affected by the user's evolving self needs. Moreover, different users may have various number of interests. In this paper, we argue that it is meaningful to explore a personalized dynamic number of user interests, and learn a dynamic group of user interest representations accordingly. We propose a sequential model with dynamic number of representations for recommendation systems (RDRSR). Specifically, RDRSR is composed of a dynamic interest discriminator (DID) module and a dynamic interest allocator (DIA) module. The DID module explores the number of a user's interests by learning the overall sequential characteristics with bi-directional self-attention and Gumbel-Softmax. The DIA module make the historical clicked items into a group of item groups and constructs user's dynamic interest representation. Additionally, experiments on the real-world datasets demonstrates our model's effectiveness., Comment: Interesting to many attendees

Social recommendation which aims to leverage social connections among users to enhance the recommendation performance. With the revival of deep learning techniques, many efforts have been devoted to developing various neural network-based social recommender systems, such as attention mechanisms and graph-based message passing frameworks. However, two important challenges have not been well addressed yet: (i) Most of existing social recommendation models fail to fully explore the multi-type user-item interactive behavior as well as the underlying cross-relational inter-dependencies. (ii) While the learned social state vector is able to model pair-wise user dependencies, it still has limited representation capacity in capturing the global social context across users. To tackle these limitations, we propose a new Social Recommendation framework with Hierarchical Graph Neural Networks (SR-HGNN). In particular, we first design a relation-aware reconstructed graph neural network to inject the cross-type collaborative semantics into the recommendation framework. In addition, we further augment SR-HGNN with a social relation encoder based on the mutual information learning paradigm between low-level user embeddings and high-level global representation, which endows SR-HGNN with the capability of capturing the global social contextual signals. Empirical results on three public benchmarks demonstrate that SR-HGNN significantly outperforms state-of-the-art recommendation methods. Source codes are available at: https://github.com/xhcdream/SR-HGNN., Comment: Published as a full paper at ICDM 2020

Despite the remarkable success deep models have achieved in Textual Matching (TM) tasks, it still remains unclear whether they truly understand language or measure the semantic similarity of texts by exploiting statistical bias in datasets. In this work, we provide a new perspective to study this issue -- via the length divergence bias. We find the length divergence heuristic widely exists in prevalent TM datasets, providing direct cues for prediction. To determine whether TM models have adopted such heuristic, we introduce an adversarial evaluation scheme which invalidates the heuristic. In this adversarial setting, all TM models perform worse, indicating they have indeed adopted this heuristic. Through a well-designed probing experiment, we empirically validate that the bias of TM models can be attributed in part to extracting the text length information during training. To alleviate the length divergence bias, we propose an adversarial training method. The results demonstrate we successfully improve the robustness and generalization ability of models at the same time., Comment: Accepted to Findings of ACL 2022

Question generation (QG) is to generate natural and grammatical questions that can be answered by a specific answer for a given context. Previous sequence-to-sequence models suffer from a problem that asking high-quality questions requires commonsense knowledge as backgrounds, which in most cases can not be learned directly from training data, resulting in unsatisfactory questions deprived of knowledge. In this paper, we propose a multi-task learning framework to introduce commonsense knowledge into question generation process. We first retrieve relevant commonsense knowledge triples from mature databases and select triples with the conversion information from source context to question. Based on these informative knowledge triples, we design two auxiliary tasks to incorporate commonsense knowledge into the main QG model, where one task is Concept Relation Classification and the other is Tail Concept Generation. Experimental results on SQuAD show that our proposed methods are able to noticeably improve the QG performance on both automatic and human evaluation metrics, demonstrating that incorporating external commonsense knowledge with multi-task learning can help the model generate human-like and high-quality questions., Comment: Accepted by CCL2021

Retrieval is a crucial stage in web search that identifies a small set of query-relevant candidates from a billion-scale corpus. Discovering more semantically-related candidates in the retrieval stage is very promising to expose more high-quality results to the end users. However, it still remains non-trivial challenges of building and deploying effective retrieval models for semantic matching in real search engine. In this paper, we describe the retrieval system that we developed and deployed in Baidu Search. The system exploits the recent state-of-the-art Chinese pretrained language model, namely Enhanced Representation through kNowledge IntEgration (ERNIE), which facilitates the system with expressive semantic matching. In particular, we developed an ERNIE-based retrieval model, which is equipped with 1) expressive Transformer-based semantic encoders, and 2) a comprehensive multi-stage training paradigm. More importantly, we present a practical system workflow for deploying the model in web-scale retrieval. Eventually, the system is fully deployed into production, where rigorous offline and online experiments were conducted. The results show that the system can perform high-quality candidate retrieval, especially for those tail queries with uncommon demands. Overall, the new retrieval system facilitated by pretrained language model (i.e., ERNIE) can largely improve the usability and applicability of our search engine., Comment: Accepted by KDD 2021

Post-click conversion, as a strong signal indicating the user preference, is salutary for building recommender systems. However, accurately estimating the post-click conversion rate (CVR) is challenging due to the selection bias, i.e., the observed clicked events usually happen on users' preferred items. Currently, most existing methods utilize counterfactual learning to debias recommender systems. Among them, the doubly robust (DR) estimator has achieved competitive performance by combining the error imputation based (EIB) estimator and the inverse propensity score (IPS) estimator in a doubly robust way. However, inaccurate error imputation may result in its higher variance than the IPS estimator. Worse still, existing methods typically use simple model-agnostic methods to estimate the imputation error, which are not sufficient to approximate the dynamically changing model-correlated target (i.e., the gradient direction of the prediction model). To solve these problems, we first derive the bias and variance of the DR estimator. Based on it, a more robust doubly robust (MRDR) estimator has been proposed to further reduce its variance while retaining its double robustness. Moreover, we propose a novel double learning approach for the MRDR estimator, which can convert the error imputation into the general CVR estimation. Besides, we empirically verify that the proposed learning scheme can further eliminate the high variance problem of the imputation learning. To evaluate its effectiveness, extensive experiments are conducted on a semi-synthetic dataset and two real-world datasets. The results demonstrate the superiority of the proposed approach over the state-of-the-art methods. The code is available at https://github.com/guosyjlu/MRDR-DL., Comment: 10 pages, 3 figures, accepted by SIGIR 2021

As the heart of a search engine, the ranking system plays a crucial role in satisfying users' information demands. More recently, neural rankers fine-tuned from pre-trained language models (PLMs) establish state-of-the-art ranking effectiveness. However, it is nontrivial to directly apply these PLM-based rankers to the large-scale web search system due to the following challenging issues:(1) the prohibitively expensive computations of massive neural PLMs, especially for long texts in the web-document, prohibit their deployments in an online ranking system that demands extremely low latency;(2) the discrepancy between existing ranking-agnostic pre-training objectives and the ad-hoc retrieval scenarios that demand comprehensive relevance modeling is another main barrier for improving the online ranking system;(3) a real-world search engine typically involves a committee of ranking components, and thus the compatibility of the individually fine-tuned ranking model is critical for a cooperative ranking system. In this work, we contribute a series of successfully applied techniques in tackling these exposed issues when deploying the state-of-the-art Chinese pre-trained language model, i.e., ERNIE, in the online search engine system. We first articulate a novel practice to cost-efficiently summarize the web document and contextualize the resultant summary content with the query using a cheap yet powerful Pyramid-ERNIE architecture. Then we endow an innovative paradigm to finely exploit the large-scale noisy and biased post-click behavioral data for relevance-oriented pre-training. We also propose a human-anchored fine-tuning strategy tailored for the online ranking system, aiming to stabilize the ranking signals across various online components. Extensive offline and online experimental results show that the proposed techniques significantly boost the search engine's performance., Comment: 9-pages, 3 figures, 7 tables, SIGKDD 2021 accepted paper

Sequential decision-making under cost-sensitive tasks is prohibitively daunting, especially for the problem that has a significant impact on people's daily lives, such as malaria control, treatment recommendation. The main challenge faced by policymakers is to learn a policy from scratch by interacting with a complex environment in a few trials. This work introduces a practical, data-efficient policy learning method, named Variance-Bonus Monte Carlo Tree Search~(VB-MCTS), which can copy with very little data and facilitate learning from scratch in only a few trials. Specifically, the solution is a model-based reinforcement learning method. To avoid model bias, we apply Gaussian Process~(GP) regression to estimate the transitions explicitly. With the GP world model, we propose a variance-bonus reward to measure the uncertainty about the world. Adding the reward to the planning with MCTS can result in more efficient and effective exploration. Furthermore, the derived polynomial sample complexity indicates that VB-MCTS is sample efficient. Finally, outstanding performance on a competitive world-level RL competition and extensive experimental results verify its advantage over the state-of-the-art on the challenging malaria control task., Comment: 7 pages, 4 figures, IJCAI 2021 Accepted Paper

Aspect Sentiment Triplet Extraction (ASTE) aims to extract triplets from a sentence, including target entities, associated sentiment polarities, and opinion spans which rationalize the polarities. Existing methods are short on building correlation between target-opinion pairs, and neglect the mutual interference among different sentiment triplets. To address these issues, we utilize a two-stage framework to enhance the correlation between targets and opinions: at stage one, we extract targets and opinions through sequence tagging; then we append a group of artificial tags named Perceivable Pair, which indicate the span of a specific target-opinion tuple, to the input sentence to obtain closer correlated target-opinion pair representation. Meanwhile, we reduce the negative interference between triplets by restricting tokens' attention field. Finally, the polarity is identified according to the representation of the Perceivable Pair. We conduct experiments on four datasets, and the experimental results show the effectiveness of our model.

Recommendation reason generation, aiming at showing the selling points of products for customers, plays a vital role in attracting customers' attention as well as improving user experience. A simple and effective way is to extract keywords directly from the knowledge-base of products, i.e., attributes or title, as the recommendation reason. However, generating recommendation reason from product knowledge doesn't naturally respond to users' interests. Fortunately, on some E-commerce websites, there exists more and more user-generated content (user-content for short), i.e., product question-answering (QA) discussions, which reflect user-cared aspects. Therefore, in this paper, we consider generating the recommendation reason by taking into account not only the product attributes but also the customer-generated product QA discussions. In reality, adequate user-content is only possible for the most popular commodities, whereas large sums of long-tail products or new products cannot gather a sufficient number of user-content. To tackle this problem, we propose a user-inspired multi-source posterior transformer (MSPT), which induces the model reflecting the users' interests with a posterior multiple QA discussions module, and generating recommendation reasons containing the product attributes as well as the user-cared aspects. Experimental results show that our model is superior to traditional generative models. Additionally, the analysis also shows that our model can focus more on the user-cared aspects than baselines., Comment: SIGIR 2020

Collaborative filtering has been largely used to advance modern recommender systems to predict user preference. A key component in collaborative filtering is representation learning, which aims to project users and items into a low dimensional space to capture collaborative signals. However, the scene information, which has effectively guided many recommendation tasks, is rarely considered in existing collaborative filtering methods. To bridge this gap, we focus on scene-based collaborative recommendation and propose a novel representation model SceneRec. SceneRec formally defines a scene as a set of pre-defined item categories that occur simultaneously in real-life situations and creatively designs an item-category-scene hierarchical structure to build a scene-based graph. In the scene-based graph, we adopt graph neural networks to learn scene-specific representation on each item node, which is further aggregated with latent representation learned from collaborative interactions to make recommendations. We perform extensive experiments on real-world E-commerce datasets and the results demonstrate the effectiveness of the proposed method.

Topic drift is a common phenomenon in multi-turn dialogue. Therefore, an ideal dialogue generation models should be able to capture the topic information of each context, detect the relevant context, and produce appropriate responses accordingly. However, existing models usually use word or sentence level similarities to detect the relevant contexts, which fail to well capture the topical level relevance. In this paper, we propose a new model, named STAR-BTM, to tackle this problem. Firstly, the Biterm Topic Model is pre-trained on the whole training dataset. Then, the topic level attention weights are computed based on the topic representation of each context. Finally, the attention weights and the topic distribution are utilized in the decoding process to generate the corresponding responses. Experimental results on both Chinese customer services data and English Ubuntu dialogue data show that STAR-BTM significantly outperforms several state-of-the-art methods, in terms of both metric-based and human evaluations.

In this paper, we study collaborative filtering in an interactive setting, in which the recommender agents iterate between making recommendations and updating the user profile based on the interactive feedback. The most challenging problem in this scenario is how to suggest items when the user profile has not been well established, i.e., recommend for cold-start users or warm-start users with taste drifting. Existing approaches either rely on overly pessimistic linear exploration strategy or adopt meta-learning based algorithms in a full exploitation way. In this work, to quickly catch up with the user's interests, we propose to represent the exploration policy with a neural network and directly learn it from the feedback data. Specifically, the exploration policy is encoded in the weights of multi-channel stacked self-attention neural networks and trained with efficient Q-learning by maximizing users' overall satisfaction in the recommender systems. The key insight is that the satisfied recommendations triggered by the exploration recommendation can be viewed as the exploration bonus (delayed reward) for its contribution on improving the quality of the user profile. Therefore, the proposed exploration policy, to balance between learning the user profile and making accurate recommendations, can be directly optimized by maximizing users' long-term satisfaction with reinforcement learning. Extensive experiments and analysis conducted on three benchmark collaborative filtering datasets have demonstrated the advantage of our method over state-of-the-art methods.

We study the problem of applying spectral clustering to cluster multi-scale data, which is data whose clusters are of various sizes and densities. Traditional spectral clustering techniques discover clusters by processing a similarity matrix that reflects the proximity of objects. For multi-scale data, distance-based similarity is not effective because objects of a sparse cluster could be far apart while those of a dense cluster have to be sufficiently close. Following [16], we solve the problem of spectral clustering on multi-scale data by integrating the concept of objects' "reachability similarity" with a given distance-based similarity to derive an objects' coefficient matrix. We propose the algorithm CAST that applies trace Lasso to regularize the coefficient matrix. We prove that the resulting coefficient matrix has the "grouping effect" and that it exhibits "sparsity". We show that these two characteristics imply very effective spectral clustering. We evaluate CAST and 10 other clustering methods on a wide range of datasets w.r.t. various measures. Experimental results show that CAST provides excellent performance and is highly robust across test cases of multi-scale data.

Robust Reinforcement Learning aims to find the optimal policy with some extent of robustness to environmental dynamics. Existing learning algorithms usually enable the robustness through disturbing the current state or simulating environmental parameters in a heuristic way, which lack quantified robustness to the system dynamics (i.e. transition probability). To overcome this issue, we leverage Wasserstein distance to measure the disturbance to the reference transition kernel. With Wasserstein distance, we are able to connect transition kernel disturbance to the state disturbance, i.e. reduce an infinite-dimensional optimization problem to a finite-dimensional risk-aware problem. Through the derived risk-aware optimal Bellman equation, we show the existence of optimal robust policies, provide a sensitivity analysis for the perturbations, and then design a novel robust learning algorithm--Wasserstein Robust Advantage Actor-Critic algorithm (WRAAC). The effectiveness of the proposed algorithm is verified in the Cart-Pole environment.

Current state-of-the-art neural dialogue models learn from human conversations following the data-driven paradigm. As such, a reliable training corpus is the crux of building a robust and well-behaved dialogue model. However, due to the open-ended nature of human conversations, the quality of user-generated training data varies greatly, and effective training samples are typically insufficient while noisy samples frequently appear. This impedes the learning of those data-driven neural dialogue models. Therefore, effective dialogue learning requires not only more reliable learning samples, but also fewer noisy samples. In this paper, we propose a data manipulation framework to proactively reshape the data distribution towards reliable samples by augmenting and highlighting effective learning samples as well as reducing the effect of inefficient samples simultaneously. In particular, the data manipulation model selectively augments the training samples and assigns an importance weight to each instance to reform the training data. Note that, the proposed data manipulation framework is fully data-driven and learnable. It not only manipulates training samples to optimize the dialogue generation model, but also learns to increase its manipulation skills through gradient descent with validation samples. Extensive experiments show that our framework can improve the dialogue generation performance with respect to various automatic evaluation metrics and human judgments., Comment: To appear at ACL 2020 (long paper)

Neural conversational models learn to generate responses by taking into account the dialog history. These models are typically optimized over the query-response pairs with a maximum likelihood estimation objective. However, the query-response tuples are naturally loosely coupled, and there exist multiple responses that can respond to a given query, which leads the conversational model learning burdensome. Besides, the general dull response problem is even worsened when the model is confronted with meaningless response training instances. Intuitively, a high-quality response not only responds to the given query but also links up to the future conversations, in this paper, we leverage the query-response-future turn triples to induce the generated responses that consider both the given context and the future conversations. To facilitate the modeling of these triples, we further propose a novel encoder-decoder based generative adversarial learning framework, Posterior Generative Adversarial Network (Posterior-GAN), which consists of a forward and a backward generative discriminator to cooperatively encourage the generated response to be informative and coherent by two complementary assessment perspectives. Experimental results demonstrate that our method effectively boosts the informativeness and coherence of the generated response on both automatic and human evaluation, which verifies the advantages of considering two assessment perspectives., Comment: Accepted by AAAI 2020

Current state-of-the-art neural dialogue systems are mainly data-driven and are trained on human-generated responses. However, due to the subjectivity and open-ended nature of human conversations, the complexity of training dialogues varies greatly. The noise and uneven complexity of query-response pairs impede the learning efficiency and effects of the neural dialogue generation models. What is more, so far, there are no unified dialogue complexity measurements, and the dialogue complexity embodies multiple aspects of attributes---specificity, repetitiveness, relevance, etc. Inspired by human behaviors of learning to converse, where children learn from easy dialogues to complex ones and dynamically adjust their learning progress, in this paper, we first analyze five dialogue attributes to measure the dialogue complexity in multiple perspectives on three publicly available corpora. Then, we propose an adaptive multi-curricula learning framework to schedule a committee of the organized curricula. The framework is established upon the reinforcement learning paradigm, which automatically chooses different curricula at the evolving learning process according to the learning status of the neural dialogue generation model. Extensive experiments conducted on five state-of-the-art models demonstrate its learning efficiency and effectiveness with respect to 13 automatic evaluation metrics and human judgments., Comment: Accepted to AAAI 2020

Neural conversation systems generate responses based on the sequence-to-sequence (SEQ2SEQ) paradigm. Typically, the model is equipped with a single set of learned parameters to generate responses for given input contexts. When confronting diverse conversations, its adaptability is rather limited and the model is hence prone to generate generic responses. In this work, we propose an {\bf Ada}ptive {\bf N}eural {\bf D}ialogue generation model, \textsc{AdaND}, which manages various conversations with conversation-specific parameterization. For each conversation, the model generates parameters of the encoder-decoder by referring to the input context. In particular, we propose two adaptive parameterization mechanisms: a context-aware and a topic-aware parameterization mechanism. The context-aware parameterization directly generates the parameters by capturing local semantics of the given context. The topic-aware parameterization enables parameter sharing among conversations with similar topics by first inferring the latent topics of the given context and then generating the parameters with respect to the distributional topics. Extensive experiments conducted on a large-scale real-world conversational dataset show that our model achieves superior performance in terms of both quantitative metrics and human evaluations., Comment: Published as a long paper in EMNLP 2019

Graph structured data has wide applicability in various domains such as physics, chemistry, biology, computer vision, and social networks, to name a few. Recently, graph neural networks (GNN) were shown to be successful in effectively representing graph structured data because of their good performance and generalization ability. GNN is a deep learning based method that learns a node representation by combining specific nodes and the structural/topological information of a graph. However, like other deep models, explaining the effectiveness of GNN models is a challenging task because of the complex nonlinear transformations made over the iterations. In this paper, we propose GraphLIME, a local interpretable model explanation for graphs using the Hilbert-Schmidt Independence Criterion (HSIC) Lasso, which is a nonlinear feature selection method. GraphLIME is a generic GNN-model explanation framework that learns a nonlinear interpretable model locally in the subgraph of the node being explained. More specifically, to explain a node, we generate a nonlinear interpretable model from its $N$-hop neighborhood and then compute the K most representative features as the explanations of its prediction using HSIC Lasso. Through experiments on two real-world datasets, the explanations of GraphLIME are found to be of extraordinary degree and more descriptive in comparison to the existing explanation methods.

It is well known that the historical logs are used for evaluating and learning policies in interactive systems, e.g. recommendation, search, and online advertising. Since direct online policy learning usually harms user experiences, it is more crucial to apply off-policy learning in real-world applications instead. Though there have been some existing works, most are focusing on learning with one single historical policy. However, in practice, usually a number of parallel experiments, e.g. multiple AB tests, are performed simultaneously. To make full use of such historical data, learning policies from multiple loggers becomes necessary. Motivated by this, in this paper, we investigate off-policy learning when the training data coming from multiple historical policies. Specifically, policies, e.g. neural networks, can be learned directly from multi-logger data, with counterfactual estimators. In order to understand the generalization ability of such estimator better, we conduct generalization error analysis for the empirical risk minimization problem. We then introduce the generalization error bound as the new risk function, which can be reduced to a constrained optimization problem. Finally, we give the corresponding learning algorithm for the new constrained problem, where we can appeal to the minimax problems to control the constraints. Extensive experiments on benchmark datasets demonstrate that the proposed methods achieve better performances than the state-of-the-arts.

Recommender systems are crucial to alleviate the information overload problem in online worlds. Most of the modern recommender systems capture users' preference towards items via their interactions based on collaborative filtering techniques. In addition to the user-item interactions, social networks can also provide useful information to understand users' preference as suggested by the social theories such as homophily and influence. Recently, deep neural networks have been utilized for social recommendations, which facilitate both the user-item interactions and the social network information. However, most of these models cannot take full advantage of the social network information. They only use information from direct neighbors, but distant neighbors can also provide helpful information. Meanwhile, most of these models treat neighbors' information equally without considering the specific recommendations. However, for a specific recommendation case, the information relevant to the specific item would be helpful. Besides, most of these models do not explicitly capture the neighbor's opinions to items for social recommendations, while different opinions could affect the user differently. In this paper, to address the aforementioned challenges, we propose DSCF, a Deep Social Collaborative Filtering framework, which can exploit the social relations with various aspects for recommender systems. Comprehensive experiments on two-real world datasets show the effectiveness of the proposed framework., Comment: Accepted by 13th ACM Conference on Recommender Systems (RecSys 2019, Long Paper)

With the recent advances in Reinforcement Learning (RL), there have been tremendous interests in employing RL for recommender systems. However, directly training and evaluating a new RL-based recommendation algorithm needs to collect users' real-time feedback in the real system, which is time and efforts consuming and could negatively impact on users' experiences. Thus, it calls for a user simulator that can mimic real users' behaviors where we can pre-train and evaluate new recommendation algorithms. Simulating users' behaviors in a dynamic system faces immense challenges -- (i) the underlining item distribution is complex, and (ii) historical logs for each user are limited. In this paper, we develop a user simulator base on Generative Adversarial Network (GAN). To be specific, the generator captures the underlining distribution of users' historical logs and generates realistic logs that can be considered as augmentations of real logs; while the discriminator not only distinguishes real and fake logs but also predicts users' behaviors. The experimental results based on real-world e-commerce data demonstrate the effectiveness of the proposed simulator.

In recent years, Graph Neural Networks (GNNs), which can naturally integrate node information and topological structure, have been demonstrated to be powerful in learning on graph data. These advantages of GNNs provide great potential to advance social recommendation since data in social recommender systems can be represented as user-user social graph and user-item graph; and learning latent factors of users and items is the key. However, building social recommender systems based on GNNs faces challenges. For example, the user-item graph encodes both interactions and their associated opinions; social relations have heterogeneous strengths; users involve in two graphs (e.g., the user-user social graph and the user-item graph). To address the three aforementioned challenges simultaneously, in this paper, we present a novel graph neural network framework (GraphRec) for social recommendations. In particular, we provide a principled approach to jointly capture interactions and opinions in the user-item graph and propose the framework GraphRec, which coherently models two graphs and heterogeneous strengths. Extensive experiments on two real-world datasets demonstrate the effectiveness of the proposed framework GraphRec. Our code is available at \url{https://github.com/wenqifan03/GraphRec-WWW19}, Comment: Accepted by WWW2019 Conference. Our code is available at \url{https://github.com/wenqifan03/GraphRec-WWW19}

Recommender systems play a crucial role in our daily lives. Feed streaming mechanism has been widely used in the recommender system, especially on the mobile Apps. The feed streaming setting provides users the interactive manner of recommendation in never-ending feeds. In such an interactive manner, a good recommender system should pay more attention to user stickiness, which is far beyond classical instant metrics, and typically measured by {\bf long-term user engagement}. Directly optimizing the long-term user engagement is a non-trivial problem, as the learning target is usually not available for conventional supervised learning methods. Though reinforcement learning~(RL) naturally fits the problem of maximizing the long term rewards, applying RL to optimize long-term user engagement is still facing challenges: user behaviors are versatile and difficult to model, which typically consists of both instant feedback~(e.g. clicks, ordering) and delayed feedback~(e.g. dwell time, revisit); in addition, performing effective off-policy learning is still immature, especially when combining bootstrapping and function approximation. To address these issues, in this work, we introduce a reinforcement learning framework --- FeedRec to optimize the long-term user engagement. FeedRec includes two components: 1)~a Q-Network which designed in hierarchical LSTM takes charge of modeling complex user behaviors, and 2)~an S-Network, which simulates the environment, assists the Q-Network and voids the instability of convergence in policy learning. Extensive experiments on synthetic data and a real-world large scale data show that FeedRec effectively optimizes the long-term user engagement and outperforms state-of-the-arts.

With the recent prevalence of Reinforcement Learning (RL), there have been tremendous interests in developing RL-based recommender systems. In practical recommendation sessions, users will sequentially access multiple scenarios, such as the entrance pages and the item detail pages, and each scenario has its specific characteristics. However, the majority of existing RL-based recommender systems focus on optimizing one strategy for all scenarios or separately optimizing each strategy, which could lead to sub-optimal overall performance. In this paper, we study the recommendation problem with multiple (consecutive) scenarios, i.e., whole-chain recommendations. We propose a multi-agent RL-based approach (DeepChain), which can capture the sequential correlation among different scenarios and jointly optimize multiple recommendation strategies. To be specific, all recommender agents (RAs) share the same memory of users' historical behaviors, and they work collaboratively to maximize the overall reward of a session. Note that optimizing multiple recommendation strategies jointly faces two challenges in the existing model-free RL model - (i) it requires huge amounts of user behavior data, and (ii) the distribution of reward (users' feedback) are extremely unbalanced. In this paper, we introduce model-based RL techniques to reduce the training data requirement and execute more accurate strategy updates. The experimental results based on a real e-commerce platform demonstrate the effectiveness of the proposed framework., Comment: 29th ACM International Conference on Information and Knowledge Management

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we propose the task of product-aware answer generation, which tends to generate an accurate and complete answer from large-scale unlabeled e-commerce reviews and product attributes. Unlike existing question-answering problems, answer generation in e-commerce confronts three main challenges: (1) Reviews are informal and noisy; (2) joint modeling of reviews and key-value product attributes is challenging; (3) traditional methods easily generate meaningless answers. To tackle above challenges, we propose an adversarial learning based model, named PAAG, which is composed of three components: a question-aware review representation module, a key-value memory network encoding attributes, and a recurrent neural network as a sequence generator. Specifically, we employ a convolutional discriminator to distinguish whether our generated answer matches the facts. To extract the salience part of reviews, an attention-based review reader is proposed to capture the most relevant words given the question. Conducted on a large-scale real-world e-commerce dataset, our extensive experiments verify the effectiveness of each module in our proposed model. Moreover, our experiments show that our model achieves the state-of-the-art performance in terms of both automatic metrics and human evaluations., Comment: Accepted by WSDM 2019

Search, recommendation, and online advertising are the three most important information-providing mechanisms on the web. These information seeking techniques, satisfying users' information needs by suggesting users personalized objects (information or services) at the appropriate time and place, play a crucial role in mitigating the information overload problem. With recent great advances in deep reinforcement learning (DRL), there have been increasing interests in developing DRL based information seeking techniques. These DRL based techniques have two key advantages -- (1) they are able to continuously update information seeking strategies according to users' real-time feedback, and (2) they can maximize the expected cumulative long-term reward from users where reward has different definitions according to information seeking applications such as click-through rate, revenue, user satisfaction and engagement. In this paper, we give an overview of deep reinforcement learning for search, recommendation, and online advertising from methodologies to applications, review representative algorithms, and discuss some appealing research directions.