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Investigates how psychotherapists define, cope with, and treat difficult patients. Explains the psychology of difficult clients, techniques psychologists use in working with them, and how these might be utilized by librarians, and emphasizes the importance of seeing difficult clients as a means of personal growth. (Author/LRW)

Discusses the McDonaldization thesis that suggests that many aspects of the fast food industry are making their way into other areas of society. Explores whether this thesis is applicable to academic libraries, focusing on efficiency, calculability, predictability, control, user expectations, pros and cons of teams, and creativity and information technology. (Contains 49 references.) (Author/LRW)

This study identifies and evaluates some of the most important and useful resources currently available in the fields of statistics and demography on the Web. Concludes that statistics is better documented than demography, and that large industrialized countries are better represented than smaller developing countries. (Author/LRW)

The current state of Senegalese theater is a source of concern for a number of the country's most prominent directors and performers, many of whom have come to doubt the efficacy of the centralized cultural policies that have led to the construction of two grandiose national theaters just a few kilometers apart from each other in the country's congested capital of Dakar. State-subsidized theatrical productions at the Theatre Daniel Sorano and, more recently, at the Grand Theatre National have struggled to achieve relevance within the national cultural landscape. And yet, independent, so-called popular theater troupes continue to spread if not thrive, largely ignored by both official cultural policy and scholarship on Senegalese theater and performance. This article explores the work of an independent forum theater troupe called Kaddu Yaraax, which has managed to establish an international profile and become a de facto role model for countless community-based independent theater troupes throughout Senegal. Much of Kaddu Yaraax's success can be linked to its decision to work exclusively in the form of forum theater, as inspired by the performance philosophy of late Brazilian theater artist and activist Augusto Boal. I will argue that dramaturgical decisions necessary in the process of creating what is called a popular theatrical performance compel companies such as Kaddu Yaraax to address questions of Senegalese theatrical heritage and to position themselves vis-a-vis notions of pre-colonial, colonial and contemporary performance. These stakes are made apparent through an exploration of the performative architecture that troupes employ., Introduction Senegalese popular theater is often criticized, dismissed even, as amateurish due in part to its characteristic exclusion of literary writing practices. Shows of this kind are rarely written down, [...]

Provides an annotated bibliography of Web sites dealing with tests and measurements, emphasizing resources for psychological testing. Subject categories include comprehensive, research and reference, journals and newsletters, listservs, usenet groups, organizations/institutions, and test-specific resources. (LRW)

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Identifies and evaluates principle psychology resources available on the Internet and Bitnet networks. Sources include discussions of cutting-edge research and notices of seminars, conferences, employment, reviews, abstracts, and bibliographies; categories include electronic journals, electronic newsgroups, and electronic conferences. (Author/AEF)

Reviews time-saving approaches that can help academic librarians (or small libraries lacking collection development librarians) to maintain collections. A sidebar provides information on locating subject publication lists and appendices offer guidelines for collection weeding and sampling. (JMV)

Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated telephone systems. (LRW)

Identifies sources of technological stress for public services librarians and patrons and proposes ways to reduce stress, including communicating with staff, implementing a system gradually, providing adequate training, creating proper documentation, planning, considering ergonomics in hardware and software selection, selecting a good interface, and involving staff and patrons in system design. Contains 61 references. (Author/LRW)

A search of the literature was conducted to determine the extent to which librarians outside the reference department have been involved in bibliographic instruction (BI). Although few studies were found that address this issue, some of the scant material suggested that non-reference librarians have been linked to BI. (Contains eight references.) (Author/KRN)

Offers a new approach to evaluating reference librarians, as well as a new standard of evaluation based on a study of exemplary reference librarians that was conducted via electronic networks. Characteristics of exemplary reference librarians relating to attitude, professional skills, and interpersonal skills are described. (Contains 28 references.) (LRW)

Over the past decade, community-associated methicillin-resistant Staphylococcus aureus (CA-MRSA) infections have rapidly emerged in Canada (1). These CA-MRSA strains are causing infections in often young otherwise healthy persons with no [...]