8,320 results on '"Sensemaking"'
Search Results
202. Making sense of reablement within different institutional contexts. Collaborative service ideals in Norwegian and Danish home care.
- Author
-
Graff, Lea and Vabø, Mia
- Subjects
- *
FRAIL elderly , *NEW public management , *OLDER people , *NORWEGIANS , *ELDER care , *POPULATION aging - Abstract
With population ageing, many countries are setting up reablement—short‐term rehabilitative eldercare interventions—aimed at helping older adults to regain independence and thereby curb their need for long‐term care. Reablement is premised on a citizen‐centred and collaborative service ideal intended to challenge the fragmented thinking associated with professionalism and a dispersed service delivery field. Drawing on contextualist sensemaking theory and cross‐national qualitative case study data, we explore how historical and institutional conditions influence the way reablement is made sense of on the ground. In Danish settings, characterised by legal regulations and institutional arrangements rooted in previous New Public Management reforms, new service ideals were constrained by vertical levers of control. The Norwegian bureau–professional settings opened up for user involvement but also gave rise to tensions between reablement teams working to prevent ill health and agencies expected to respond to the urgent needs of the frailest elderly. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
203. Identifying the components of effective learner-centred feedback information.
- Author
-
Ryan, Tracii, Henderson, Michael, Ryan, Kris, and Kennedy, Gregor
- Subjects
- *
STUDENT-centered learning , *SENSEMAKING theory (Communication) , *PSYCHOLOGICAL feedback , *LEARNING strategies - Abstract
Due to recent conceptual shifts towards learner-centred feedback, there is a potential gap between research and practice. Indeed, few models or studies have sought to identify or evaluate which semantic messages, or feedback components, teachers should include in learner-centred feedback comments. Instead, teacher practices are likely to be primarily shaped by 'old paradigm' conceptualisations of feedback. In response, the current study develops a taxonomy of learner-centred feedback components based on a rapid systematic review of the literature. The face, content and construct validity of the taxonomy are then established through an empirical study with teachers and students at two Australian universities. The outcome of this study is a conceptual model featuring eight learner-centred feedback components. This model will help teachers design effective feedback processes and support learners to make sense of and use feedback information to improve their future work and learning strategies. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
204. Using sensemaking as a lens to assess student learning on corporate social responsibility and sustainability.
- Author
-
Preuss, Lutz, Fischer, Isabel, and Luiz, John M.
- Subjects
- *
SOCIAL responsibility of business , *SENSEMAKING theory (Communication) , *EDUCATIONAL evaluation , *STUDENT development , *BUSINESS education - Abstract
Prior literature suggests that teaching corporate social responsibility (CSR) and sustainability has led to little development of students' reflexive engagement with the challenges of sustainable development. To shed light on this criticism, we apply sensemaking—as entailing the three stages of scanning for information, interpreting it and identifying alternatives of action—to CSR/sustainability education. Analysing cognitive maps of CSR, drawn by undergraduate finalists from a UK business school, we find that students are able to produce complex cognitive maps in terms of scanning for information; however, cognitive bottlenecks occur at the second and third stages of sensemaking. A key pedagogical challenge is, therefore, to support students in moving beyond scanning towards developing meaning and acting on that basis. By introducing a sensemaking lens, we add to a deeper understanding of the complexities associated with CSR education as it aids (or impedes) critical engagement and action. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
205. Making sense of complex relationships in the workplace: principals in action.
- Author
-
Constantinides, Michalis
- Subjects
- *
SCHOOL principals , *SENSEMAKING theory (Communication) , *ORGANIZATIONAL change , *LEADERSHIP , *EDUCATIONAL leadership - Abstract
This article presents findings of research focused on school improvement efforts in two secondary academy schools in England, examining how principals make sense of their role, their (inter)actions within their schools, and the complexities of their relationships with their rapidly changing environment. Sensemaking serves as a foundation for thinking about leadership and organisational change, providing a framework for understanding how disruptions of existing practice, uncertainty and ambiguity lead school principals to rethink and reorganise how they perceive their role within their organisational context. Based on semi-structured interviews and document analyses, this article identifies how problem-solving capacities, trusting relationships and professional collaboration with an array of stakeholders encourage adaptation of organisational activities and support openness to change. The study contributes to the growing body of knowledge on how school leaders think and act in their roles and on how the focus on relationships transform and interact with existing norms and values. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
206. Making Sense of Competing Expectations -- Paradoxes in Strategic Spatial Planning.
- Author
-
Källström, Lisa and Smith, Elin
- Subjects
PARADOX ,EXPECTANCY theories ,MENTAL models theory (Communication) ,TIME perspective ,PUBLIC sector ,REGIONAL planning - Abstract
Purpose The presence of multiple and diverse stakeholders is a common feature of public sector governance. This study focused on the process of stakeholder participation, aiming to define stakeholders' expectations of a regional spatial plan and then uncover paradoxes in these expectations. Sensemaking and sensegiving were used as a theoretical lens to explore reasons for the paradoxical expectations. Design/methodology/approach A Swedish case was used to qualitatively explore the initial stage of a stakeholder participation process regarding strategic spatial planning. The main empirical material comprised observations and interviews. Findings Diverse stakeholders' expectations were captured through the identification of four paradoxes, relating to the level of guidance, prioritization of stakeholders, ambition, and time horizon. With sensemaking theory as a theoretical lens, the paradoxes could be understood through mental models, emotions, narratives, and social factors. The findings show the importance of creating a shared understanding among stakeholders, with sensegiving standing out as especially important. Originality The idea of stakeholder participation and consensus building is a debated topic. The current study contributes to this field by focusing on the process and on stakeholders' diverse expectations, using paradox theory to identify and define expectations and sensemaking theory to explore why these paradoxes exist. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
207. Toolbox: Die Konflikt-Biografie: Teamkonflikte soziodramatisch rekonstruieren und moderieren.
- Author
-
von Ameln, Falko
- Abstract
Copyright of Zeitschrift für Psychodrama und Soziometrie is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2023
- Full Text
- View/download PDF
208. Contextualizing inclusion policy: views from Jordanian special education teachers.
- Author
-
Benson, Sarah K.
- Subjects
SPECIAL education teachers ,INCLUSIVE education ,SOCIAL integration ,TEACHER educators ,TEACHERS ,STUDENTS with disabilities ,TEACHER role - Abstract
Jordan's 2017 Public Law No. 20, Rights of Persons with Disabilities Act has given rise to a renewed focus on inclusive education. Using a qualitative comparative case study design, the purpose of this study was to examine factors impacting how schools in Jordan are defining, interpreting and enacting inclusion. Four shadow teachers working in schools to promote inclusive education participated in interviews and weekly journaling prompts. Data were analyzed using cultural–historical activity theory (CHAT) and sensemaking. Results showed support for inclusion by the community when there are adequate resources and supportive administration. Additionally, the shadow teachers have taken on a progressive role as coaches to general education teachers, while promoting social inclusion. This study establishes the utility of CHAT and sensemaking in global research on inclusive practices. The results provide areas of strength in Jordanian schools that should be built on to increase inclusion of students with disabilities. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
209. Socially induced motivation in learning: coping with digital interaction in higher education under the pandemic.
- Author
-
Poppe, Ida and Kjekshus, Lars Erik
- Subjects
HIGHER education ,DIGITAL learning ,SELF-determination theory ,MOTIVATION (Psychology) ,DISRUPTIVE innovations - Abstract
The COVID-19 pandemic resulted in a total digital disruption of all activities at universities. New digital tools and arenas replaced the daily physical interactions between students and professors. How did this affect motivation and learning outcomes? This article uses the pandemic as a prism to understand how and why social relations and interaction are important in the educational system. Data were obtained from 26 informants in two case studies (study programs). A total of 12 in-depth interviews with employees and 4 group interviews with 14 students were performed at Oslo University during the pandemic (2020–2021). We explore an alternative understanding of social ties in relation to the educational process and the importance of social interaction in sensemaking and self-determination theory concepts. As digital disruption creates a social disconnect for most actors, it becomes prevalent that social activity, both formal and informal, seems to be an important source of motivation for both students and faculty members at the university. We introduce the concept of socially induced motivation as an important aspect of learning. The tendencies in the informants' accounts of the social interaction are perceived in this context as sensemaking the university as an organization and how it solves its missions and assignments. Socially induced motivation is an important concept, both in relation to work in general and specifically to work in higher education. Our study shows why universities should strive to facilitate socially induced motivation in the future. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
210. Enacting resilience: Adventure racing as a microcosm of resilience organizing.
- Author
-
Barton, Michelle A. and Sutcliffe, Kathleen M.
- Subjects
- *
ORGANIZATIONAL resilience , *FUEL cycle , *ADVENTURE & adventurers , *CONCEPTUAL models - Abstract
In this inductive study we explore the relational microdynamics of organizational resilience in adventure racing. Drawing from an organizing lens, we frame resilience as an ongoing process by which organizational actors work together to absorb strain and maintain functioning within dynamically uncertain and adverse environments. Adventure racing exemplifies such a context: stress, technological breakdowns, and untoward environmental conditions are both frequent and unpredictable. By analyzing and triangulating interview data from 103 members of 53 adventure racing teams, we found that racers experienced ongoing adversity punctuated by discrete acute shocks. Moreover, resilience was accomplished and re‐accomplished through processes of interrelating, in which racers worked together to mutually adjust roles and engagement, coordinated through distributed sensemaking. These processes allowed racers to better align with reality from one moment to the next, not only responding to and absorbing adversity as it arose but also shaping their emergent context. The patterns of interrelating established in response to adversity fuelled cycles of resilience or vulnerability and the capability to manage strain over the longer term. Our findings suggest resilience in organizations is more impermanent, enacted and relational than conceptual models currently portray. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
211. Leading in lockdown: Community, communication and compassion in response to the COVID-19 crisis.
- Author
-
Longmuir, Fiona
- Subjects
- *
COVID-19 pandemic , *EDUCATIONAL leadership , *WORK environment , *GENDER inequality , *EDUCATION associations , *STAY-at-home orders - Abstract
This paper examines the ways that Australian school leaders made sense of and responded to situations of crisis and uncertainty that resulted from the COVID-19 global pandemic. The paper draws on a qualitative study of the subjective experiences of eight school leaders and uses a sensemaking theoretical approach applied to crisis leadership to contribute to understanding leadership in unprecedented situations. Data were collected through individual semi-structured interviews undertaken in the middle of 2020. At that time participants were working through significant changes resulting from community lockdowns that required their schools to move to remote provision of education. The findings revealed these school leaders engaged in rapid processes of sensemaking and change implementation. They assessed and managed risks, relationships and resourcing in environments where usual processes of change leadership were not available to them. They reported that their attention was predominantly directed to the well-being of their communities. They noted an increase in the community leadership aspect of their role and the requirement of effective, timely and honest communication. They also demonstrated prospective sensemaking orientations in their capacity to reconfigure for a positive and productive future that could emerge from these disruptive experiences. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
212. Sensemaking in the Wild: A Review of Practitioner Collected Geospatial Data and its Synthesis within Protected Areas for Poaching Mitigation.
- Author
-
Zeller Zigaitis, Wendy L. and robinson, Anthony C.
- Subjects
- *
PROTECTED areas , *HOME range (Animal geography) , *GEOSPATIAL data , *POACHING , *KNOWLEDGE gap theory , *ACQUISITION of data - Abstract
A key challenge for mitigating poaching within protected areas is to understand the geospatial data that are collected by practitioners in protected areas and to characterize the ability to synthesize those data with landscape-level data to form a holistic picture of the movement patterns of humans and animals. Literature reviewed from the past 15 years on geospatial data collected by practitioners to mitigate wildlife poaching reveals a gap in our knowledge on how protected area practitioners make sense of geospatial data that are collected within protected areas. Geospatial data collected within protected areas provide an understanding of movement patterns of humans and animals, which can provide insight on best practices for poaching mitigation, to include where to emplace new geospatial sensors. We classify these data as device-based and human-generated, and their potential to provide geospatially referenced information that forms patterns of poaching activity. This article examines two primary types of geospatial data collected in protected areas, highlights the challenges associated with this data, and discusses knowledge gaps regarding how protected areas make sense of spatial data. We conclude with recommendations for future research on characterizing how geospatial data is represented in protected areas, and filling knowledge gaps on how protected area personnel use those data. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
213. Making Sense of Hybrid Practices: The role of individual adherence to institutional logics in impact investing.
- Author
-
Gautier, Arthur, Pache, Anne-Claire, and Santos, Filipe
- Subjects
ENVIRONMENTAL responsibility ,INSTITUTIONAL logic ,ETHICAL investments - Abstract
Hybrid practices combine core elements of different institutional logics. As such, they elicit contrasting responses from individuals, including ignoring, rejecting and adopting them. Yet, extant research in institutional theory does not explain how individuals come to form these responses. To address this gap, we adopt a sensemaking perspective and conduct an inductive, comparative case study of 14 wealthy individuals based on life story interviews, examining their responses to impact investing, an emergent hybrid practice combining elements of the philanthropy and finance logics. Our study uncovers key contextual mechanisms by which institutions influence how individuals respond to hybrid practices, a neglected dimension in sensemaking studies. In particular, we show how individuals' degree of adherence to the logics involved shapes how they notice, interpret and finally respond to impact investing. Contrary to what previous research suggests, our study shows that individuals who are merely familiar with the logics at play are better positioned than both novices and individuals who identify with the logics to evaluate hybrid practices positively and adopt them. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
214. What kind of intimacy is meaningful to you? How intimate interactions foster individuals' sensemaking of innovation.
- Author
-
Bellis, Paola, Buganza, Tommaso, and Verganti, Roberto
- Subjects
INTIMACY (Psychology) ,TECHNOLOGICAL innovations ,SELF-disclosure - Abstract
This study examines how intimacy affects individuals' sensemaking of innovation in their organization. Although sensemaking facilitates understanding innovation and envisioning new worldviews, it involves a delicate process of self‐disclosure, reflection, personal contact and communication. Intimacy focuses on time‐bounded interactions that foster individuals' progressive self‐disclosure and perceptions of mutual understanding. Therefore, drawing on intimacy theories, we investigate from a microlevel perspective how temporally bounded intimate interactions foster the meaningfulness of innovation for individuals. As sensemaking processes differ in large‐scale radical and incremental innovations, we examine both contexts in a post hoc analysis. Through a field study, we show that different intimacy dynamics (emotional, cognitive and listening) influence meaningfulness perceptions. In particular, we find that the emotional intimacy dynamics positively influence meaningfulness perceptions in the context of radical innovation initiatives, while the cognitive and listening intimacy dynamics positively influence meaningfulness perceptions in the context of incremental innovation initiatives. This study contributes to the sensemaking innovation literature by introducing intimacy as an enabler of sensemaking. Our study also suggests that managers should encourage moments of intimate interaction when pursuing innovation to facilitate sensemaking of change. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
215. The framing of initial COVID‐19 communication: Using unsupervised machine learning on press releases.
- Author
-
Tomasi, Stella, Kumble, Sushma, Diddi, Pratiti, and Parolia, Neeraj
- Subjects
MACHINE learning ,PRESS releases ,COVID-19 pandemic ,COVID-19 ,MEDICAL communication - Abstract
The COVID‐19 pandemic was a global health crisis that required US residents to understand the phenomenon, interpret the cues, and make sense within their environment. Therefore, how the communication of COVID‐19 was framed to stakeholders during the early stages of the pandemic became important to guide them through specific actions in their state and subsequently with the sensemaking process. The present study examines which frames were emphasized in the states' press releases on policies and other COVID information to influence stakeholders on what to focus on to help with sensemaking during the crisis. We conducted content analysis on 602 press releases from 50 US states using an unsupervised machine learning approach called Latent Dirichlet Allocation (LDA). The results show that health communication using press releases to help the public make sense of the crisis were framed to include health frames as well as economic frames. Health communication messages are typically framed with health and safety measures; however, this study shows that economic frames were emphasized more than public health frames in the government's health communication for COVID‐19, which forced both large and small businesses to engage in specific socially responsible activities that were previously voluntary to support public health safety. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
216. Interorganizational Sensemaking of the Transition Toward a Circular Value Chain.
- Author
-
Kuhlmann, Marianne, Meuer, Johannes, and Bening, Catharina R.
- Subjects
VALUE chains ,CIRCULAR economy ,FLEXIBLE packaging ,POWER (Social sciences) ,CONSORTIA - Abstract
The transition toward the circular economy requires stakeholders to collaborate along value chains. Yet, such collaborations are considerably challenging. Given the paradigmatic change, stakeholders face high levels of uncertainty and also need to align on a common way forward. We extend research on interorganizational sensemaking and the circular economy by exploring the process of interorganizational alignment in a European consortium of over 150 companies representing the value chain for flexible packaging with the objective to transform the value chain from linear to circular. We find that the interorganizational sensemaking process unfolds across three levels—organization, value chain, and ecosystem—which provide different reference frames for the process. We provide insights into how these frames, power dynamics, and identity considerations influence this process. Our findings highlight the importance of considering interdependencies between stakeholders and a collective reconceptualization of the established value chain to successfully transition toward a circular one. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
217. Valuing failure: An experiment of VC reactions to an entrepreneur's record of business creation.
- Author
-
Souakri, Anna, Coeurderoy, Régis, and Zacharakis, Andrew
- Subjects
BUSINESSPEOPLE ,BUSINESS records ,VENTURE capital companies ,NEW business enterprises - Abstract
Venture capitalists (VCs) closely evaluate the track record of entrepreneurs when screening new venture proposals for possible investment. There remains, however, ambiguity about how VCs perceive failure in the entrepreneurial journey. This study unveils how VCs evaluate past entrepreneurial failures. Through a conjoint experiment with 52 VCs, we find that past failures are viewed favorably. Entrepreneurs who failed are evaluated more positively than novices and entrepreneurs who only have a record of success. Education at a top-tier university moderates this relationship and leverages the positive perception of failure. Further, perceptions of entrepreneurs with a top-tiered education who failed are even better when VCs share a similar top-tier education. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
218. Dynamics of Organizational Identification in the Wake of a Foreign Acquisition.
- Author
-
Heidemann, Christina and Holtbrügge, Dirk
- Subjects
ORGANIZATIONAL identification ,CONTINUITY - Abstract
Foreign acquisitions are perceived as threats to organizational identification. Consequently, they trigger members' sensemaking on their relationship with the organization. Analyzing these sensemaking processes is fundamental to understanding how members interpret identity-threatening events and which logics and motives underlie their identification. We conducted interviews with 28 members of a German company that had been acquired by a Chinese competitor. The study reveals three phases of sensemaking about identification, namely assessment of uncertainty, evaluation of organizational continuity, and reassessment of the organization's potential for self-enhancement. Initially, concerns for uncertainty reduction are prevalent. Needs for continuity, distinctiveness, and self-verification dominate continuity evaluation. In the last phase, members seek continuous self-enhancement. They hereby evaluate whether they still share the organization's ideology. Furthermore, they reassess the benefits they receive from the organization. The study constitutes a dynamic extension of identification theory. It uncovers salient identification motives and members' causal reasoning during different sensemaking phases. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
219. Sensemaking and Creativity at Work When Employees are Coping with Traumatic Life Experiences: Implications for Positive Organizational Change.
- Author
-
Yuan, Feirong
- Subjects
ORGANIZATIONAL change ,ORGANIZATIONAL resilience ,CREATIVE ability ,CONCEPTUAL models ,SELF-perception - Abstract
Traumatic life experiences occur when individuals experience life-threatening or other similarly dis-stressful events in life. Much literature discussed the negative implications of traumatic life experiences. I argue, in contrast, that individuals can also demonstrate resilience toward traumatic life experiences by performing creatively at work in some situations. Drawing from positive organizational scholarship and a sensemaking perspective, I propose a conceptual model to examine the processes and conditions that help employees engage in work creativity activities while they are coping with traumatic incidents in another aspect of life. Importantly, I contend that this engagement can enable employees to bring creative insight to work, develop a resilient self-concept, and shape the future organizational discourse on trauma and resilience. The proposed model contributes to a better understanding of employees' work creativity as a constructive response to traumatic experiences and provides directions for positive organizational changes that support these responses. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
220. Making sense of experiential education in Canada: the four lenses of faculty sensemaking
- Author
-
LaCroix, Emerson
- Published
- 2024
- Full Text
- View/download PDF
221. Making sense of farmland biodiversity management: an evaluation of a farmland biodiversity management communication strategy with farmers
- Author
-
Leader, Aoife, Kinsella, James, and O’Brien, Richard
- Published
- 2024
- Full Text
- View/download PDF
222. Narrative Understanding as a Means of Understanding the Other: A Review of Andrea Smorti’s Book Telling to Understand
- Author
-
Sasso, Fabiana
- Published
- 2024
- Full Text
- View/download PDF
223. Emergency responders’ moral sensemaking: the influence of compartmentalization
- Author
-
Kalkman, Jori Pascal and Kramer, Eric-Hans
- Published
- 2023
- Full Text
- View/download PDF
224. The role of the feedback environment in expatriate adjustment
- Author
-
Armon, Brigitte, Steelman, Lisa, and Jensen, Sarah
- Published
- 2023
- Full Text
- View/download PDF
225. The contested nature of third-sector organisations
- Author
-
Paterson, Audrey, Jegers, Marc, and Lapsley, Irvine
- Published
- 2023
- Full Text
- View/download PDF
226. Artificializing accounting numbers: a sensemaking perspective in times of crisis
- Author
-
Hoang, Nhung Thi Hong
- Published
- 2023
- Full Text
- View/download PDF
227. Coordination in a not-for-profit organisation during the COVID-19 pandemic: organisational sensemaking during planning meetings
- Author
-
Kober, Ralph and Thambar, Paul J.
- Published
- 2023
- Full Text
- View/download PDF
228. Vulnerable social enterprises: sensemaking of the COVID-19 crisis in the Czech Republic
- Author
-
Kročil, Ondřej, Müller, Michal, and Kubátová, Jaroslava
- Published
- 2023
- Full Text
- View/download PDF
229. Understanding the Organizational Reform of a School District through a Detracking Program
- Author
-
Ibrahim, Yasmine
- Subjects
Education ,Detracking ,Equity ,Organizational Culture ,Organizational Frames ,Sensemaking - Abstract
The current study aims to examine the process of one school district’s (Mountain District) effort to detrack its English language arts (ELA) program. This is done by looking at how teachers and administrators understood the inception and goals of the program, their experiences implementing the program, and how communities of practice influenced their interactions with the detracking program. Qualitative data collection consisted of semi-structured interviews with high school teachers and administrators. The data was analyzed using organizational theories, which are theories that focus on the mechanics of an organization (such as its values, culture, processes, and underlying beliefs) and how that influences the perspectives and experiences of actors within the organization (Bolman & Deal, 2021; Gonzales et al., 2018; Kezar, 2017; Manning, 2018; Weick et al., 2005).
- Published
- 2024
230. Beyond the Search Bar: Augmenting Discovery, Synthesis & Creativity By Mining Unstructured User-Generated Context
- Author
-
Palani, Srishti
- Subjects
Computer science ,Cognitive psychology ,Design ,Context-Aware Systems ,Creativity ,Generative AI ,Information Exploration ,Sensemaking ,Web Search - Abstract
Searching and exploring online is a part of our everyday lives – shaping how we learn, work and innovate. However, today, people are drowning in information, with few mechanisms for managing or synthesizing large volumes of disparate information. It is a struggle to find the right information or identify relevant unknown unknowns for those who lack knowledge of a particular domain or well-defined goals. Even experts juggle dozens of disparate information silos spread out across different apps, websites, and work sessions. This is cognitively overwhelming and time-consuming, preventing people from developing a comprehensive understanding, gaining deep insights, and achieving their creative potential. This is especially true in complex creative information work like scientific research, founding a startup or innovating to protect the public during a pandemic.As the Web paradigm evolves to include Generative AI models and beyond, we are experiencing a shift in how we search, learn, work and create. With this transformation in human-AI interaction, it is important to investigate how we might present the user with the right information in the right context, the right representation, and at the right time. This thesis explores this in the context of cognitively complex information work (such as knowledge discovery, synthesis, and creativity). It presents two types of contributions: (1) Empirical studies that further our understanding of how people explore, make sense of, and create using information on the Web. The studies follow a mixed-methods approach, combining large-scale and longitudinal quantitative data analysis with in-depth qualitative inquiry. (2) Computational and interaction techniques that augment these cognitive processes by seamlessly integrating knowledge from the Web into the user’s work context.Each study observes user behavior, challenges, and strategies at different stages of information exploration, sensemaking, and creative processes. Each system introduces an approach for inferring contextual signals from user-generated artifacts. For example, such as CoNotate mines an individual’s unstructured artifacts for knowledge gaps and patterns to make query suggestions, InterWeave analyzes and presents suggestions in the user’s evolving sensemaking structures to present suggestions, Relatedly mines existing knowledge structures on the web from previous users to present dynamic topic overviews, and Orchid enables users with affordances to specify and refer to personal, project-level, and external contexts. User evaluation studies demonstrate how these techniques, mining rich contextual signals from work done during cognitive processes, can promote information exploration, synthesis, and creativity. Overall, this dissertation demonstrates the potential of distilling and integrating the immense knowledge on the Web within the context of everyone’s workflows to help augment cognitively complex work.
- Published
- 2024
231. Sensemaking in dynamic business environments : managerial practices in the oil and gas sector in Bahrain
- Author
-
Husain, Ismaeel M.
- Subjects
Sensemaking ,Sensegiving ,Sensebreaking ,Oil and gas sector ,Dynamic business environments ,Bahrain ,Managerial practices - Abstract
It has become the norm for organisations in many industrial sectors to constantly operate in dynamic, uncertain and challenging business environments. Technology, regulations, global economy, changing political actions and international conditions are all changing rapidly, creating dynamic business conditions for organisations to understand, react to and thus survive. The Oil and Gas (O&G) sector which is the backbone of the economic growth for many countries in the Middle East region is not an exception to the real world of business filled with uncertainties. The construction of meaning or sensemaking is a prerequisite management skill for complex problem solving and decision-making for survival in today's increasingly dynamic business environments. Current literature on sensemaking tends to focus on senior management's role in the process, overlooking the critical role middle management teams play in the construction of meaning. Further, although sensemaking literature illustrates the influence of sensegiving and sensebreaking on sensemaking, there is limited empirical research in existing literature on how middle management teams apply sensegiving and sensebreaking to influence the process. Finally, this research fills a gap in sensemaking research in developing countries to decolonise Western-based research and ensure that local culture and ideologies are taken into account. In particular, it provides important data for the O&G sector in Bahrain, which is important for the Middle East region. Therefore, this research investigates how middle management teams use sensemaking to understand complex problems and how they apply sensegiving and sensebreaking to influence the sensemaking process in Bahrain's O&G sector. The data was gathered using a qualitative approach using in-depth semi-structured interviews, middle management team meeting observations and operational documents review. The findings include seven themes and 26 sub-themes are visualised in a four-step sensemaking process framework. This framework also illustrates the sensemaking triggers and properties, as well as the influences and sources of information middle management teams adopt to construct meaning in dynamic O&G environments. Further, the four-step sensemaking process framework incorporates the different sensegiving and sensebreaking techniques embraced. This research extends the existing sensemaking literature by providing a descriptive empirical framework to better understand middle management team sensemaking, sensegiving and sensebreaking in dynamic O&G environments. This four-step sensemaking process framework gives middle management teams a way to organise information related to events in an objective manner, enabling them to develop effective reactions to a fast-changing environment. The framework also offers human resource practitioners a platform to assess and develop middle management sensemaking skills.
- Published
- 2021
232. Marketing Agility: The Concept, Antecedents, and a Research Agenda.
- Author
-
Kalaignanam, Kartik, Tuli, Kapil R., Kushwaha, Tarun, Lee, Leonard, and Gal, David
- Subjects
BUSINESS models ,MARKETING strategy ,CHANGE ,CREATIVE ability ,SPEED - Abstract
Changes in the way customers shop, accompanied by an explosion of customer touchpoints and fast-changing competitive and technological dynamics, have led to an increased emphasis on agile marketing. The objective of this article is to conceptualize and investigate the emerging concept of marketing agility. The authors synthesize the literature from marketing and allied disciplines and insights from in-depth interviews with 22 senior managers. Marketing agility is defined as the extent to which an entity rapidly iterates between making sense of the market and executing marketing decisions to adapt to the market. It is conceptualized as occurring across different organizational levels and shown to be distinct from related concepts in marketing and allied fields. The authors highlight the firm challenges in executing marketing agility, including ensuring brand consistency, scaling agility across the marketing ecosystem, managing data privacy concerns, pursuing marketing agility as a fad, and hiring marketing leaders. The authors identify the antecedents of marketing agility at the organizational, team, marketing leadership, and employee levels and provide a roadmap for future research. The authors caution that marketing agility may not be well-suited for all firms and all marketing activities. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
233. "Tapping" into Goodwill: Enhancing Corporate Reputation through Customer Volunteering.
- Author
-
Rodell, Jessica B., Sabey, Tyler B., and Rogers, Kristie M.
- Subjects
REPUTATION ,CORPORATE image ,VOLUNTEER service ,CONSUMERS ,PROSOCIAL behavior - Abstract
Companies often engage in prosocial initiatives—such as employee volunteering programs—as a way to balance their economic goals with a set of social goals. In an attempt to expand the impact of such programs, some companies have begun soliciting help from their customers as well. Given the significant investment these programs represent, it is important that companies understand whether they offer the anticipated social and economic returns. Using multimethod data from a local microbrewery, we develop and test theory about the reputational implications of customers' involvement in a corporate community engagement initiative. Our results suggest that customers' engagement in such initiatives is related to positive views of the organization (i.e., corporate reputation), as well as positive customer behaviors—brewery patronage and purchases—two years later. Moreover, it appears that customers spread this sentiment to others—creating the potential for an even broader audience to see the company as reputable and, in turn, provide support. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
234. Government steering and government disruption: co-operation between government and municipal actors in a state-initiated school improvement programme from the municipal actors’ perspective
- Author
-
Malin Kronqvist Håård
- Subjects
Co-operation ,school improvement programme ,soft governance ,policy instruments ,sensemaking ,Education - Abstract
ABSTRACTThis article focuses on the co-operation between the Swedish National Agency for Education and school actors at the municipal level, examined from the latter’s perspective, within the context of a state-initiated school improvement programme, namely Co-operation for the Best School Possible (CBS). Co-operation between different levels of the school system is a neglected but essential aspect to analyse in a decentralised system such as Sweden’s, which is showing signs of re-centralisation. Empirically, the article is based on interviews with local actors in a small municipality participating in CBS. The interviews were part of a case study, and the analysis was guided by the theory of soft governance, Vedung’s concepts of sticks, carrots, and sermons as policy instruments, and Weick’s concept of sensemaking. Sensemaking, evident in the case study as a retrospective communicative notion, was employed to capture the local actors’ stories of how they perceived CBS. The connection with past experiences also played a part in their sensemaking since a clear history exists and was noted between the state and municipal levels. In conclusion, the analysis shows that CBS used sticks, carrots and sermons to steer municipal school actors towards the right path as regards school improvement.
- Published
- 2023
- Full Text
- View/download PDF
235. Lessons learnt during COVID-19: making sense of Australian and Swedish university lecturers’ experience
- Author
-
Kristina Turner, Siobhan O’Brien, Helena Wallström, Katarina Samuelsson, and Sirkka-Liisa Marjatta Uusimäki
- Subjects
Sensemaking ,COVID-19 ,University lecturer ,Wellbeing ,Digital technologies ,Special aspects of education ,LC8-6691 ,Information technology ,T58.5-58.64 - Abstract
Abstract This article reports on a study analysing changes in the use of digital technologies and working from home during the COVID-19 crisis and the impact of these changes on the wellbeing of five female university lecturers from Australia and Sweden. Applying collaborative autoethnographical methods, this study employed Weick’s sensemaking framework to explore how the academics made sense of these sudden changes. The Positive emotion, Engagement, Relationships, Meaning, and Accomplishment (PERMA) wellbeing framework was also employed to explore the effect of these changes on the academics’ wellbeing. Findings from the reflective narratives show that after the initial experiences of stress, each university lecturer was able to adapt and navigate the online teaching environment during the pandemic. However, the time constraints in preparing and adapting to online teaching, and working from home, were experienced by some of the university lecturers as highly stressful and isolating which impacted their sense of wellbeing. Even so, working from home was recognized as a positive experience, providing time for research, hobbies, and time with family. This study addresses a gap in current knowledge by examining the impact of the sudden transition to online teaching and learning had on academic wellbeing as conceptualised through the PERMA framework. In addition, by applying Weick’s sensemaking framework, this study provides a unique perspective around how academics made sense of the sudden switch to online teaching and learning during COVID-19.
- Published
- 2023
- Full Text
- View/download PDF
236. A content analysis of alignment messages to the Next Generation Science Standards
- Author
-
Jamie Tanas and Gavin Fulmer
- Subjects
Next Generation Science Standards ,Alignment ,Sensemaking ,Standards-based reform ,Theory and practice of education ,LB5-3640 ,Science - Abstract
Abstract Teachers are a critical component to standards-based reform systems, which require that reforms conceived at the national level pass through several layers of the educational system before impacting learning in the classroom. The Next Generation Science Standards (NGSS) are an example of this type of reform and pose significant challenges for alignment between levels given their three-dimensional nature alongside inclusion of ambitious and novel reform ideas. To examine translation of NGSS reforms across levels, we provide a content analysis of alignment messages conveyed to teachers through practitioner literature. Analysis indicates some coherence with national messaging around alignment to performance expectations and science and engineering practices. Additionally, alignment to broader reform ideas like engaging in science practices, integration, engineering, and focus on phenomena were represented to teachers. However, qualitative analysis of these representations indicate that reforms are often superficially portrayed, variably defined, or missing altogether. Findings indicate that teachers receive numerous messages regarding what it means to align to the NGSS and few elaborations on how to operationalize reforms. Our work suggests a need for intentional consideration of how to design representations for practitioners that consider teacher sensemaking around novel reforms. Additionally, we see a need for further development of coherence among the research community regarding alignment to the NGSS and agreement on definition of key reform ideas. Future work should consider how teachers use and understand these representations as they enact the NGSS in their local contexts.
- Published
- 2023
- Full Text
- View/download PDF
237. Trust and its consequences : a regional senior manager's experiences of meaning making in the Canadian Public Service
- Author
-
Filbee, Sara
- Subjects
Complex responsive processes of relating ,conversation ,emotions ,habitus ,meaning making ,power ,sensemaking ,trust - Abstract
This thesis explores the role of trust in meaning making in the Canadian Federal Government from the perspective of a senior manager based in regional operations. I take a pragmatic approach to my research, using the methodology of reflexive narrative to inquire into my experiences in this role. This method includes reliance on a community of inquirers to validate the research. In this thesis, I take a highly social view of trust, exploring it from a perspective that assumes that all human relating is complex and responsive. I propose an understanding of trust as a paradoxical and emergent patterning of human relating. Trust organises our experience of being together in the living present, and is simultaneously experienced individually and thus particularised, while being socially constructed and generalised, at the same time. It arises between interdependent people trying to get things done together. Whereas an idealised understanding of trust would claim that it makes the work easier, in this thesis I argue for a more nuanced and complex position: that trust can both enable and constrain us in our work to make meaning. I point to the potentially destabilising nature of collective meaning making, as it often occurs because of a breakdown or disruption of expectations, which challenges our beliefs, values and identities and can be experienced as conflictual. Patterns of trust relationships may enable our work by supporting the collective exploration of difference and negotiation of meaning by allowing us to stay in relation with each other in a good enough holding of our anxiety. Strong patterns of trust relations can also be constraining where strong we-identities and cult values (a term pragmatist G.H. Mead used to refer to social patterns present in actions as generalisations and/or idealisations (Stacey and Mowles, 2016, p. 365)) lead individuals and groups to rely on and trust those colleagues whom they believe think like they do, to the exclusion of others. I further argue that the use of quantitative methods in our meaning making is paradoxical in two ways. First, quantification is trusted as a source of objective information despite already being a product of our social relating to each other. Second, reliance on metrics can be potentially destructive of trusting relationships in our work to make meaning together, as it discounts practical knowledge and judgement, which may in turn further strengthen our trust in and reliance on quantitative information. I propose the concept of buffering conversations to refer to the often one-on-one conversations held outside of formal meetings, which are used to explain or soften interventions in such meetings and to negotiate, repair or maintain relationships and expectations as we continually negotiate our understanding of whether we can trust each other. I contribute to an understanding of trust within a large, distributed, national public sector organisation where, because of distance and geography, face-to-face trusting relationships are difficult to build and maintain. I also identify changes to my practice, which have resulted from my inquiry into trust.
- Published
- 2020
- Full Text
- View/download PDF
238. Processing novel and competing demands : essays on managerial approaches to change
- Author
-
Fraser, Jack and Ansari, Shahzad
- Subjects
Sensemaking ,Temporality ,Strategy ,Organizational Change - Abstract
This thesis uses a socio-cognitive lens to explore managerial responses to novel and competing demands. The dissertation is structured around three chapters, each exploring the mechanisms through which managers understand, make sense of, and process competing demands1. Each chapter focuses on a context in which competing demands emerge from a change in the normal practices and expectations, specifically: industry disruption (Paper 1), planned organizational change (Paper 2), or the implementation of? institutionally complex working practices (Paper 3). In each case, our concern is with the heterogeneity of perspectives that exist amongst managers, the way in which these divergent perspectives interact, and the process through which they influence organizational responses. In doing so, the paper draws on the notions of framing, sensemaking, paradox, temporal structures, and temporal work. While these chapters exist as stand-alone studies, they have mutually influenced each other. The first paper in this collection - 'Exploring Multiplexed Framing in Incumbent Responses to Digital Disruption' - addresses the nature and role of framing in managerial responses to disruptive innovation2. Much of the research that applies a framing lens to incumbent responses to disruptive innovation fails to account for intra-firm heterogeneity. To explore the processes involved, we conducted a case exploration of the response of a multinational insurance group to a digitally-led disruption: the rise of online aggregator platforms between 2002 and 2007. Our analysis mapped managerial frames across three dimensions: Challenge Type, Response Urgency and Firm Heritage. This paper introduces the notion of multiplexed framing - accommodating multiple, non-binary frames - and propose that these are holographically distributed through the organization - such that conflicting frames can be held by members of the same organizational department or group. The combination of these two characteristics generates an ambiguity within organizational subunits which allows managers to achieve an equifinal resolution of conflict: selecting the same responses for different reasons. This enables the organization to rapidly trial and shift between different strategic responses. The second paper - 'The Future is Now: Temporal Work, Sensemaking and Agency during Planned Change' - explores the process through which competing temporal orientations are reconciled during planned organisational change3. Planned change can trigger substantial uncertainty as managers deal with competing understandings of how to act in the present while changing in expectation of the future. Left unreconciled, these competing accounts can lead to conflict and breakdowns in the change process as managers prioritise present demands. While 'temporal work' to develop coherent links between the past, present and future may help to overcome these tensions, such an approach can be hard to achieve in contexts where the disparity between the present and future is sufficiently large. This paper draws on a participant-observation study of Fincorp - a multinational organization undergoing substantial strategic change - to explore how managers address this challenge. We find that managers overcome tensions between the present and future by engaging in what we call 'Temporal Reconstrual' - a kind of "mental time travel" - in which managers make decisions about the present from the perspective of the future, by adjusting their orientation in time. Drawing on literature from temporal sensemaking, neuroscience and cognitive theory, we show how such a process utilizes 'hindsight bias' to discount the value of immediate demands. This in turn helps managers progress with change initiatives in spite of irreconcilable tensions between the present and future. This focus on the role of temporality during periods of change and novelty is continued in the third paper of this thesis: 'Navigating paradoxical tensions through the interplay of temporal structures'. This paper focuses on the interplay of distinct temporal structures amongst managers in a new organization at the boundary of two institutional fields. In these contexts, managers are often required to meet contradictory but interrelated demands. While transcendence - accepting both sets of demands as necessary and complementary - has been shown to be an important response to such paradoxes, achieving it places significant cognitive strain on managers. This is particularly problematic in cases where fulfilling opposing institutional demands is required for the survival of the organization. In these cases, there is little empirical research into the practices that managers resort to when initial efforts to achieve transcendence break down. This paper draws on a longitudinal study of the early phases of operation of a joint-venture spanning two institutional fields. We argue that 'zooming in' to focus on the interplay of their underlying temporal structures can unveil novel and surprising sensemaking processes amongst managers navigating paradoxes. Through our analysis, we show that managers deconstructed the opposing poles of the paradox into their respective temporal depth - defined as the span into the past and future that they typically consider - and temporal horizons - measured by the frequency of milestones within this span. Through a process of temporal work, managers on both sides of the institutional divide were able to negotiate a new, shared temporal depth that accommodated the temporal horizons of both sides. We show that this process provided a structure within which to consider the demands on both sides as necessary and complimentary, which was not previously possible.
- Published
- 2020
- Full Text
- View/download PDF
239. Sensemaking in investor networks : the interactions between financial market participants and the European Central Bank
- Author
-
Wu, Christoph and Lane, Christel
- Subjects
332.6 ,Sensemaking ,Network Analysis ,Qualitative Interviews ,Organization Studies ,Economic Sociology ,Social Studies of Finance ,Portfolio Managers ,Central Banks ,Sociology ,Decision-making ,Asset Management - Abstract
Central banks have taken centre stage in financial market discourses over the past decade amid unconventional monetary policy and financial crises. They are increasingly active in financial markets and thereby rely on market participants to help with and amplify the policy transmission. But how do market participants actually interpret and make sense of central banks as market actors? How do central banks interact with and influence behaviour of systemically important market participants and do these, in turn, influence central banks themselves? In this context, are central banks in the position to actually implement and achieve what their policies are set out to do? These are the questions the thesis seeks to answer. The aim of this thesis is to highlight an area that has so far been underemphasised in the social scientific study of central banks, specifically, how active market participants, the main interlocutors of central banks, adjust investment practices, research methodologies and decision-making processes to the unconventional monetary policy of the European Central Bank (ECB). By doing so, the thesis’ focus is on the portfolio managers at systemically important asset management companies as the main protagonists, not the central bank itself. The focus of the research spans the asset purchases under the Public Sector Purchase Program and the Corporate Sector Purchase Program from 2015 – 2018. Utilising a multi-method approach, the thesis incorporates a quantitative holdings-based analysis of the corporate interlocking networks created by the purchase programs, a social network analysis of the ECB’s Bond Market Contact Group, in depth qualitative interviews with senior Portfolio Managers at systemically important asset managers in Europe and Asia and documentary analysis of interviews, statements and reports of the ECB, investment banks and asset managers. The thesis is grounded in and aims to contribute to organisation studies, the social studies of finance and economic sociology, particularly with reference to networks. It shows the ways in which both monetary policy and investment decision-making is shaped by social processes of sensemaking in expert networks, and by highlighting the unintended consequences of policy actions, critically assesses the role of these experts.
- Published
- 2020
- Full Text
- View/download PDF
240. Putting internationalisation strategies into practice : the role of university non-leaders' sensemaking
- Author
-
Tran, Berlin, Watermeyer, Richard, and Enders, Jurgen
- Subjects
378.1 ,higher education ,internationalisation ,strategic management ,organisation studies ,sensemaking ,Vietnam - Abstract
Internationalisation is the buzzword in higher education, and indeed it would be a challenge to find a university that has no internationalisation strategies. However, very few studies have explored higher education internationalisation from a strategic management perspective. Thus, little is known about how universities formulate and implement internationalisation strategies and perhaps more importantly how such strategies are being executed or realised into concrete outcomes. The present study aims to address this gap by exploring how internationalisation strategies are made sense of and realised by three university stakeholders who are not conventionally strategy-makers but are instrumental in creating outcomes for internationalisation strategies: deans, lecturers and students. The theoretical grounding of this study is based on the Strategy-as-Practice approach in strategic management and sensemaking theory. Empirical evidence is gathered from two case studies in Vietnam using a combination of semi-structured interviews, focus groups, document analysis, quasi-ethnographic campus visits and social media analysis. This study has found that the outcomes of internationalisation strategies and even the strategies themselves are shaped by how deans, lecturers and students make sense of them. This sensemaking is special in that most of the time (a) it happens without intent, due to the three stakeholders’ lack of interest in university-level strategic matters, and (b) it is indirect and implicit, because the stakeholders seldom have access to formal strategic information but rather become aware of internationalisation strategies by noticing internationalisation matters in the mundane, routine tasks of their respective roles. Briefly put, sensemaking of internationalisation strategies occur through sensemaking of role-related tasks. Which and how the tasks, and thus internationalisation strategies, are made sense of then depend on the distinct role features and individual schemas of deans, lecturers and students, and can be constrained by institutional forces at the meso (organisational) and macro (extra-organisational, field, societal) levels. In the end, the three stakeholders’ sensemaking lead them towards actions that create a spectrum of outcomes for internationalisation strategies, ranging from better-than-intended to complete failure. More importantly, some of the actions result in emergent ways of doing that replace formal strategies as the university’s de facto internationalisation strategies. In rare cases, non-leaders’ sensemaking may even stimulate strategy innovation or adjustment. The findings also respectively highlight the role of frontline engagement, micro-politics and social media in the sensemaking process of deans, lecturers and students. In addition, it has been found that deans, lecturers and students’ meaning-making can be leveraged to great effects by top management via empowerment. The insights generated in this study have provided contributions to three literatures, namely higher education internationalisation, Strategy-as-Practice and sensemaking. My study also carries practical implications for the strategic management of higher education internationalisation.
- Published
- 2020
241. Employee-level consequences of perceived internal and external CSR: decoding the moderation and mediation paths
- Author
-
Aggarwal, Priyanka and Singh, Reetesh K.
- Published
- 2023
- Full Text
- View/download PDF
242. Story-making to nurture change: creating a journey to make transformation happen
- Author
-
Trabucchi, Daniel, Buganza, Tommaso, Bellis, Paola, Magnanini, Silvia, Press, Joseph, Verganti, Roberto, and Zasa, Federico Paolo
- Published
- 2022
- Full Text
- View/download PDF
243. The facets of the sustainability paradox
- Author
-
Argento, Daniela, Broccardo, Laura, and Truant, Elisa
- Published
- 2022
- Full Text
- View/download PDF
244. Trust Change in Information Technology Products.
- Author
-
McKnight, D. Harrison, Liu, Peng, and Pentland, Brian T.
- Subjects
INFORMATION technology ,TRUST ,YOUNG adults ,DEPENDENT variables - Abstract
We examine why trust change occurs when potential users first encounter news about a specific technology. We propose personal perceptions and three cognitive outcomes—attention, sensemaking, and threshold—affect trust change in educated young adults surveyed regarding a technology product. We find the outcomes of attention, sensemaking, and threshold positively affect trust change, while most hypothesized personal perceptions of the technology (e.g., reputation) do not predict trust change. For research, this implies scholars should focus more on cognitive outcomes of mental news brief processing than on technology perceptions. Our results also imply that research should examine other key dependent variables the way we studied trust change (e.g., "intention-to-use change"—to produce a more dynamic picture of how people adopt a technology). For practice, our data imply that tech companies can counter initial bad news about a technology by quickly providing strong positive news items to repair trust in that technology. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
245. "My Company Is Friendly," "Mine's a Rebel": Anthropomorphism and Shifting Organizational Identity From "What" to "Who".
- Author
-
Ashforth, Blake E., Schinoff, Beth S., and Brickson, Shelley L.
- Subjects
CORPORATE image ,CORPORATE culture ,WORK environment ,ANTHROPOMORPHISM ,ORGANIZATIONAL behavior ,ORGANIZATIONAL ideology - Abstract
Why don't we blink when our organizations are described as friendly or aggressive? Why do we expect our organizations to care about our well-being? We argue that anthropomorphism—an attribution of human qualities or behavior to nonhuman entities, objects, and events—is both pervasive and surprisingly important in organizational life. Anthropomorphism helps satisfy the motives for sensemaking and social connection, even if the veracity of the results is in the eye of the beholder. Although anthropomorphism has broad relevance to various domains, we primarily focus on organizational identity. We contend that anthropomorphism enables organizational members to conceive of their organization in terms of "who it is/who we are as an organization" (e.g., personality, attitudes, affect), rather than "what it is/what we are" (e.g., industry, structure, age). This shift facilitates a more visceral, memorable, and energizing organizational identity, with major implications. We discuss how anthropomorphism results from both top-down (i.e., "This is who we are") and bottom-up (i.e., "You appear human to me") dynamics. We also discuss how treating an organization as if it were a person primes "interpersonal" emotions, behaviors, and accountability and facilitates social, relational, and personal identification—as well as a psychological contract—with the organization. [ABSTRACT FROM AUTHOR]
- Published
- 2020
- Full Text
- View/download PDF
246. Building boards into better coxswains through sensemaking.
- Author
-
Nesbit, Rebecca
- Abstract
This response to von Schnurbein and Ahmad's article delves deeper into the authors' recommendation that foundation boards focus on developing their sensemaking skills. This article discusses five practical suggestions for incorporating sensemaking activities into the work of the board. These recommendations include hiring a coach, including training in board meetings, evaluating the board's performance, bringing a beneficiary to speak at board meetings, and acting as a convenor in the community. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF
247. 'Aggravated, everyday aggravated—everyday': senseMaking to truth tell, talkback and find belonging in educational research
- Author
-
Emily B. Clark
- Subjects
educational deservingness ,belonging ,self-contained special education ,senseMaking ,truth telling ,poetry ,Education (General) ,L7-991 - Abstract
This article explores an analytical, reflexive, epistemological, and liberatory research approach I call senseMaking. This article draws upon data from a larger narrative study of participants who work(ed) and/or learn(ed) in self-contained special educational environments in New York City. I use creative writing and quilting as examples of senseMaking tools to complicate and question the deficit-laden narratives and research that currently inform decision making about special education and traditional methods of educational research.
- Published
- 2023
- Full Text
- View/download PDF
248. Eco-cultural identity building through tattoos: a conversational approach
- Author
-
Franzisca Weder, Jasmine Burdon, and Caitlin Kearney
- Subjects
tattoo ,sensemaking ,communication ,conversation ,sustainability ,Communication. Mass media ,P87-96 - Abstract
While in the not-too-distant past, tattoos were often perceived as representing non-conformity or even deviance, tattoos now increasingly transcend class, gender, and age boundaries and are more acceptable than ever. Tattoos are created by artists and are an interpretation of a story that the client wants to tell, re-created in interpersonal communication situations—before, during, and after the actual tattooing. The project at hand conceptualizes and critically examines the ways in which tattoos alter people's sense of being not only in a semiotic way but also in a conversational way. Our guiding research question is how (much) tattooed images, ornaments, and symbols of nature (re)create the eco-cultural identity of the person wearing it and what role storytelling plays in restoring human–nature relationships. The insights were gained with a series of explorative interviews with (N =) 12 tattoo artists in Oceania (Australia and New Zealand) and Europe (Germany, Austria, and France), analyzed with an inductive categorization supported by QCAmap. The findings show that tattoos are both a device and signifier and a storytelling method. Bodies are described as landscapes where individual stories are carved out through a process of tattooing and ritual interactions and conversations tattooed bodies have with others. Tattoos have the potential to re-story the body and shape it in ways that create meaning for the tattooer, the wearer, and the society, and to create eco-cultural identities, thus regenerating or restoring human–nature relationships. This project opens a new field for communication research that helps to strengthen a conversational understanding of communication beyond the ritual perspective. The conceptualization of tattooing as a conversational process where meaning is created, common beliefs are (re)produced, new norms are cultivated, and meaningful human–nature relationships are forged stimulates further research studying other rituals and their potential to communicatively re-create a more sustainable society.
- Published
- 2023
- Full Text
- View/download PDF
249. Organisatoriske særtrekk i samordningen mellom skole og arbeidsliv i yrkesfagutdanningen: Empirisk belysning gjennom en norsk casestudie
- Author
-
Merete Chatrin Rekdahl and Jan Merok Paulsen
- Subjects
Organizational characteristics ,collaborative learning ,didactical core practices ,sensemaking ,organizational routine ,Special aspects of education ,LC8-6691 - Abstract
The current study provides an in-depth investigation of critical factors of successful inter- organisational collaboration involving upper secondary schools, vocational communities situated at department levels, and labour market partners in the school’s local environment. The research question that has guided the study is: What are the organisational characteristics of schools and subject departments which are well-performing in terms of a high degree of student completion in vocational education and training? The concept of ‘organisational characteristic’ refers to structures, roles and institutionalised patterns of collaboration involving school teachers, school leaders and labour market partners. The study is designed as a single case study encompassing two units of analysis, embracing school and department levels in their interactions with partners in the labour market. The findings of the study highlight the importance of collaborative learning through the creation and development of specific organisational routines directed towards the core practices of vocational didactics. Moreover, the findings underscore the process of local adaptation activated at the subject- department level and directed towards corresponding businesses and relevant parts of the public sector. Implications for further research and practice are discussed.
- Published
- 2023
- Full Text
- View/download PDF
250. Using guanxi to conduct elite interviews in China.
- Author
-
Li, Hongqin, Harvey, William S, and Beaverstock, Jonathan V
- Subjects
- *
CULTURE , *INTERVIEWING , *INTERPERSONAL relations , *COMMUNICATION , *TEA , *TRUST , *REFLECTION (Philosophy) - Abstract
Drawing on two research projects in China, this article provides three contributions to the literature on elite interviews. First, we demonstrate how guanxi (informal, particularistic and personal connections) can help gain access and build trust with elite Chinese interviewees in a dynamic rather than a static manner. Second, we show the relational and ongoing process of elite interviewing, combining the sensemaking and sensegiving efforts of the interviewer and interviewee. We introduce the concept of sense-becoming to describe how researchers can develop a sense of strategy for future interviews. Third, we highlight the value of guanxi and co-positionality for the interviewer and interviewee to enhance interaction during interviews. We conclude by providing a heuristic for conceptualising the salience of guanxi and sensemaking for elite interviews in China. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF
Catalog
Discovery Service for Jio Institute Digital Library
For full access to our library's resources, please sign in.