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An application developed in the Section of Access to Document (SAD) of the Library of the University of Jaen in relation to the processes of automatization in the operations of bibliographical request for information collection and document obtaining appears. Identified some of the reasons that repel in the good operation of the SAD, an application is developed that it intends to optimize the response times and to eliminate the accumulated error rate in the codification of the data of the traditional forms of information collection. The final result of the experience is the application Sad@Exe, an interface based on a structure of electronic forms able to send electronic mails with perfectly structured messages for a later treatment.

Any investigator, with a superficial knowledge of the information recovery systems can make a bibliographical search in Internet through his computer and obtain results than more sufficient, with respect to the amount of references. Other thing is that these results respond, in their content, to which the investigator really looked for, or are all exhaustive that possible. A pertinent search of data must, through an excellent analysis of the results, lead to consistent and useful syntheses. Therefore, it will be necessary to formulate a suitable strategy that allows that the results are simultaneously excellent and "revelances".

This document –which title is: “An approximation to the life and work of Don Joaquín García Icazbalceta, writer, historian, and bibliographer, (1825-1894)”-- is only an approximation to the life and work of such connotated personage such as Don Joaquín García Icazbalceta. It is a research paper for the subject “Reference 4” of the 7th Semester of the Undergraduate Program in Library and Information Science at the School of Philosophy and Letters at the Nuevo Leon Autonomous University, in San Nicolas de los Garza, Nuevo Leon, Mexico submitted to the lecturer Maria del Rosario Banda Martinez. The theme of this essay was chosen in function of the syllabus of this subject, Reference 4, and in this context should be considered its scope. I do not pretend to make new discoveries or to include everything about my character's life or work, for I am sure that I would fill up several books. Instead, what I try is to approximate to the most significant about him. And that is nothing but the fact that it was he one of the pioneers to rescue the most valuable of both our pre-hispanic and colonial past and to place with fairness the good that the colonization brought to Mexico. Being approached this keeping at bay any historical or current anti-Spaniard aboriginalist-driven prejudices, shamanisms, fatalisms, or any other mediocre reasonings. Talking about his life, I divided it as follows: descent; first infancy; exile to Spain; return to México and its intelectual influences; development and maturity and death. And if to his life I dedicated only a few pages, and more to his work, it was because the life of Don Joaquín García Icazbalceta is his work. As for his life section. I have divided in several subdivisions, each one correspond to the bibliographic sources from where I extracted records of my character or that in one way or the other talk about him. The main source (only from the ones that I consulted) will always be the Dictionary of Mexican Writers (Diccionario de escritores mexicanos) of Aurora M. Ocampo and Ernesto Prado Velázquez, and in second place the Encyclopaedic Dictionary of Mexico (Diccionario Enciclopédico de México), but only because the largest number of titles of his work are cited there, and besides of being also well classified, arranged (specially the Dictionary of Mexican Writers). However those 2 works are not the most representative regarding to a more thorough and profound analytical and hermeneutic analysis as the works of Luis González, Agustín Millares Carlo and Carlos Pagaza, and also some how the work of Federico Gómez de Orozco.

Of how modern Encyclopedia, characterized by a body qualified writers, authoritative direction, systematic plan development, Encyclopédie alphabetical sorting entries and scientific conception of the illustrations is fixed. Since then it has undergone transformations, sometimes considerable, but as Salsano qualifies as an essential invariance, which lies in the role of encyclopedias both budgets: of the transmission of an aggregation of knowledge at a given time.

The process of interviewing and counselling taking place in libraries in the context of online services, as well as the traditional library reference interview, have been treated in the literature both practically and theoretically. The process can be divided into four phases: the second of which - the "presearch-interview" in a narrower sense - is most important for the results of an online search. The essential components of this presearch-interview can be summarised in handy lists of Do's and Don'ts. Also the style of interviewing and the behaviour of the interviewer are important; communication barriers can be overcome by techniques of nonverbal communication and empathic advising. A new variation of the presearch-interview is "presearch-counselling" which is necessary for end-users searching online information systems themselves in the library.