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2 results on '"Bailey, AlbertaS."'

1. The Role of the Access Services Manager in the Virtual Library.

Author

Jetton, LoraLennertz and Bailey, AlbertaS.

Subjects
*DIGITAL libraries, *LIBRARY administration, *TECHNOLOGICAL innovations, *LIBRARIES & the Internet, *LIBRARY users, *ELECTRONICS
Abstract

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and wireless electronic products that provide access to the Internet pushed libraries to respond to higher user expectations. The role of the access services manager expanded to encompass management of many of these technology-driven services. This article discusses the multiple roles of the access services manager in the virtual environment. [ABSTRACT FROM AUTHOR]

Published
2010
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2. The Role of the Access Services Manager in Policy Formation

Author

Bailey, AlbertaS.

Abstract

This article describes the role of the access services manager in the formation and implementation of policies related to patron access to the library and its services. Automation of libraries has made it possible to re-think assumptions regarding levels of service provided, the ways in which these services are offered, and the development of related policies. The types of policies, factors influencing them, their development and implementation, and the expanding role of the access services manager in this process are discussed. Given the speed with which technology changes and the increase of user demands for new electronic based services, a proactive approach is needed to adequately address these and other issues in the future. The access services manager is in a unique position to provide input and support for the type of policy formation efforts required to fully address the library's response to user access issues in a changing environment.

Published
1993
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