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Addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. Discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services. Tables include findings. (Author/LRW)

Compares data collected in library surveys of Internet users at Seton Hall University in 1998 and 2001 to provide information on changes in library users' Internet use behavior, satisfaction levels, and problems in using the Internet. Discusses use of the university library home page; search strategies; and search training. (Author/LRW)

Refereed articles from "College & Research Libraries" and "Journal of Academic Librarianship" between 1990 and 1999 were analyzed with respect to the research agenda developed by the Association of College and Research Libraries. The analysis found that articles on collections, services, staffing, and the Internet have taken up the major portion of the peer-reviewed sections. (Contains 8 references.) (Author/MES)

A survey of 786 students and faculty found 78.6% used the World Wide Web on a daily or weekly basis and provided information about user demographics, frequency of use and satisfaction, search results and problems, university library home-page use, search strategies, and search training. Discusses challenges and opportunities for librarians providing Internet information services. (PEN)

This article provides an overview of two free Web site diagnostic services provided by Web Site Garage and NetMechanic. Both services provide no-cost link check, HTML check, and image byte […]