1. Team-Up for SUCCESS.
- Author
-
Belasco, David R.
- Subjects
- *
QUALITY control , *MANAGEMENT controls , *STRATEGIC alliances (Business) , *MATRIX organization , *CORPORATE reorganizations , *CORPORATION reports , *QUALITY standards , *PROCESS control systems , *MANAGEMENT , *ACCOUNTING - Abstract
The article reports on the quality improvement program instituted by the financial department of the New York-based employee benefits consulting firm Segal Company. The company overhauled the entire scope of its operations, from data collection and financial reporting to gathering internal controls and business partnering. The firm eliminated nonvalue-added activities and introduced the idea of matrix management.
- Published
- 2000