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This thesis reviewed two different approaches to benefit analysis, benefit comparison and user satisfaction, that could be applied to the evaluation of proposed information systems which are under consideration for acquisition by the federal government. Currently the General Services Administration only recommends that present value analysis methods be used in the analysis of alternatives even though the GSA specifies that non-cost factors should be evaluated in such an analysis. Different benefit comparison and user satisfaction methods are reviewed for their particular advantages and disadvantages. A discussion is given on how selected methods of each approach may be used within the federal government for the evaluation of alternatives. Suggestions are made for ways of conducting a more complete analysis of alternatives through incorporating present value analysis, benefit comparison of non-cost factors, and analysis of user satisfaction, into one comprehensive analysis., http://archive.org/details/benefitnalysisof1094528014, Captain, United States Army, Approved for public release; distribution is unlimited.

This thesis reviews two different approaches to benefit analysis, benefit comparison and user satisfaction, that could be applied to the evaluation of proposed information systems which are under consideration for acquisition by the federal government. Currently the General Services Administration only recommends that present value analysis methods be used in the analysis of alternatives even though the GSA specifies that non-cost factors should be evaluated in such an analysis. Different benefit comparison and user satisfaction methods are reviewed for their particular advantages and disadvantages. A discussion is given on how selected methods of each approach may be used within the federal government for the evaluation of alternatives. Suggestions are made for ways of conducting a more complete analysis of alternative through incorporating present value analysis, benefit comparison of non-cost factors, and analysis of user satisfaction, into one comprehensive analysis.

This thesis reviewed two different approaches to benefit analysis, benefit comparison and user satisfaction, that could be applied to the evaluation of proposed information systems which are under consideration for acquisition by the federal government. Currently the General Services Administration only recommends that present value analysis methods be used in the analysis of alternatives even though the GSA specifies that non-cost factors should be evaluated in such an analysis. Different benefit comparison and user satisfaction methods are reviewed for their particular advantages and disadvantages. A discussion is given on how selected methods of each approach may be used within the federal government for the evaluation of alternatives. Suggestions are made for ways of conducting a more complete analysis of alternatives through incorporating present value analysis, benefit comparison of non-cost factors, and analysis of user satisfaction, into one comprehensive analysis.