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Recent advancements in generative artificial intelligence (Gen-AI) technology have resulted in the development of models such as Chat-GPT, capable of producing human-like text on various topics and styles at a rapid pace. This paper highlights the potential of Gen-AI to enhance the educational experience through the provision of interactive, personalized learning experiences and increased accessibility to diverse student populations. We also emphasize important ethical considerations and best practices of using this technology in a classroom setting. [ABSTRACT FROM AUTHOR]

The purpose of this conceptual paper is to not only examine the understudied link between emotional labor and workplace deviance, but also examine emotional exhaustion as a potential underlying mechanism that drives the proposed relationship. This paper draws upon several theories, conservation of resource theory, social exchange theory, and cognitive dissonance theory to better understand the potentially negative consequences of emotionally laborious work. This paper also proposes two moderating variables, psychological resilience and justice, that can potentially lessen the likelihood that employees within emotionally laborious jobs will experience emotional exhaustion and potentially turn to workplace deviance as a coping mechanism. Lastly, this paper can serve as a useful tool for helping managers make better hiring and employee development decisions aimed at decreasing the strain that employees experience from engaging in emotionally laborious work. [ABSTRACT FROM AUTHOR]

The emotional labor literature suffers from a lack of consensus in regards to what emotional labor is and what are its outcomes. This paper expands upon the work of Van Dijk & Brown (2006) who argued by including a mediating variable (emotional dissonance) could help to better explain the relationship between emotional labor and emotional exhaustion. In this present work, we expand Van Dijk & Brown's (2006) work by including two individual differences variables as moderators, emotional intelligence and psychological resilience. We argue that an employee's level of emotional intelligence plays a critical role in how they perceive the emotional labor process affects them. We also argue that an employee's level of psychological resilience plays a critical role in how they are able to "bounce back" from the stress of having to display a required emotional display that is incongruent with their true feelings. We believe organizations can greatly benefit from understanding how requiring specific emotional displays can potentially have adverse effects on their employees and their bottom line. [ABSTRACT FROM AUTHOR]