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Organisations are increasingly exposed to risks from globally disruptive events, triggering interest and new research into organisational resilience. Several levers to increase resilience are defined in the literature but organisations still find it challenging to prepare for the next disruption. This study contributes to the resilience literature by drawing on the integrated resource efficiency view (IREV) framework to measure four levers of organisational resilience and derive an organisational resilience index (ORI). Levers include resiliency management, business continuity and organisational learning capacity, which are related to the levels of preparedness of the organisation for potential disruptions, and operational flexibility, which relates to how quickly it can reconfigure resources in changing situations. Results show that a composite index encompassing the four levers is strongly associated with increased organisational resilience. The ORI provides leaders and decision makers with an approach to assess resilience at the level of the whole organisation and with sample groups, such as business type or geographical location, enabling structured multi-level comparisons and analysis. Furthermore the ORI helps managers target attention and resources to improve preparedness and take action to mitigate constraints on operational flexibility. [ABSTRACT FROM AUTHOR]

Effective leadership training is crucial for fostering organisational resilience and ensuring community safety in the dynamic fields of emergency management and business continuity. Traditional training methods often fail to develop the adaptability and quick thinking necessary for crises. This paper explores the innovative use of improvisational (improv) techniques as a potent training tool for developing critical leadership skills. Improv exercises enhance adaptability, quick decision making and clear communication, preparing leaders to handle crises confidently and swiftly. Furthermore, the paper highlights how improv fosters team building by encouraging collaboration, trust and mutual support among team members. By leveraging improv, organisations can better equip their leaders with the skills to manage realworld emergencies, maintain resilient operations and strengthen team cohesion. The paper also connects improv training to established leadership theories, underscoring its critical role in emergency and emergency management. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Information Technology Management (JITM) is the property of University of Tehran, Faculty of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research aims to see how innovation culture is essential for a business organisation. However, more than a culture of innovation needs to look only at the trigger aspect, it also needs to look at the impact that will be created. Therefore, this research will explain the relationship between entrepreneurs and business characteristics in the context of the ability to see opportunities and improve in creating an innovation culture and the impact of innovation culture on achieving business continuity. Using a sample of 147 (98 per cent) entrepreneur respondents in Palembang, the research hypothesis was tested using structural equation modelling (SEM) and partial least squares (PLS) analysis with Warp PLS version 5.0 software. The results conclude that the entrepreneur's characteristics, the ability to see opportunities, and the ability to improvise positively affect company innovation culture, and innovation culture positively affects business continuity in family firms in Palembang.

Small enterprises are essential in supporting economic growth, particularly in emerging countries. Due to their constrained resources and capacities, many small businesses in developing nations encounter intricate obstacles when trying to enter the global market rapidly. The study is intended to develop a theoretical framework that can reveal the essential and integrated resources, and capabilities in the internationalization process. Instead of literature investigations, multiple case studies were adopted to explore the process of achieving the international success of Indonesia's export-oriented small enterprises. In-depth interviews with twelve small enterprises across the culinary, fashion, and craft sectors were conducted to collect qualitative data. A content analysis followed the input–process–output–outcome structure as the basis for developing the robust framework. Based on the Resource-Based View (RBV), this study reveals the synergistic role of production, networks, marketing, learning, and legal capabilities in creating competitive advantages that support business continuity and sustainability. Research findings reveal that successful internationalization is not achieved by a single capability but through an integrated bundle of capabilities that can serve market needs. This study contributes to the literature by offering a comprehensive framework that maps the input–process–output–outcome structure of the internationalization process and offers practical insights for policymakers and practitioners aiming to enhance SME competitiveness. The results underscore the importance of capability development and government support in facilitating SME global expansion. Ultimately, this study provides a basis for further investigation into the dynamic capabilities that SMEs need to thrive in international markets. [ABSTRACT FROM AUTHOR]

The Province of Nova Scotia has a broad range of responsibilities during provincial emergencies. Hurricane Fiona had significant impacts on citizens and government services for a considerable time due to widespread telecommunication and power outages. The spring wildfires caused widespread destruction, presented coordination and logistical problems, and resulted in mental health impacts for affected communities and responders. This paper describes the challenges faced by provincial emergency management and business continuity response teams: 1) mental health matters — the next evolution in business continuity requires building confidence in people executing the plan under stressful and uncertain conditions for extended periods; 2) senior leadership support is vital to balance business continuity priorities with ongoing operational business demands; and 3) the best plans are as effective as the relationships that make them work. The importance and value of individual and team relationships during planning, preparedness and response, therefore, cannot be underestimated. [ABSTRACT FROM AUTHOR]

In practice, it is often found that the iconic woven sarong products from Samarinda still produce classic models without any new breakthroughs according to tastes, interests across generations, and market segmentation. Until now, another obstacle has been the difficulty of finding skilled artisans to modernize Samarinda’s woven sarongs. Following up on these dynamics, the manuscript aims to explore the causality between creativity and product innovation on the business continuity of the Samarinda woven sarong craft. In the study context, the independent variable is modified to include creativity and product innovation, while the dependent variable is focused on business continuity. To project the effect of creativity and product innovation on business continuity, a purposive sampling approach was associated with 261 sarong-woven craftswomen in Samarinda who still exist today. From the existing interview data, the data is tabulated using a multiple linear regression technique. Quantitative evidence shows that creativity has a significant effect on business continuity in the Samarinda woven sarong craft, but product innovation has an insignificant effect on business continuity in the Samarinda woven sarong craft. The implications for the future can be evaluated based on this research. Then, further theoretical insights can be expanded by exploring factors beyond creativity and product innovation.

Copyright of Studies & Work of the Collegium of Management & Finance / Studia i Prace Kolegium Zarzadzania i Finansów is the property of SGH Warsaw School of Economics and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Operational resilience is the preparedness and existence of resilient IT systems, processes and resources to provide services continuously during a disruption. This study examines the operational resilience implementation challenges and opportunities for UK building societies and wider financial institutions. The key challenges are resource constraints, understanding regulatory requirements, supplier concerns, domain knowledge, legacy systems and manual-driven processes. Some challenges are being addressed with awareness and training, improved governance and risk management, recruitment and industry support networks. The opportunities include realising the actual state of IT systems, adopting cloud solutions, resources and capabilities, as well as improved domain knowledge and a better understanding of services and markets. Regulators need to be more explicit about their expectations and requirements, while the industry needs to collaborate on setting up common frames of reference for operational resilience frameworks. Lastly, the study provides a holistic view of operational resilience, including its implementation and management challenges, control measures and emerging opportunities. [ABSTRACT FROM AUTHOR]

This study aimed to investigate the effects of business continuity management (BCM) practices on the organisational performance of government organizations in the Kingdom of Saudi Arabia. The study considered a set of variables, with BCM practices as the dependent variable and planned resilience and adaptive resilience as independent variables of organisational performance. The sample comprised 200 individuals from Saudi Arabia. Data collection was facilitated through an electronic questionnaire, using Google Docs as the platform. Questionnaires were distributed to 211 individuals, with 200 responses obtained, resulting in a 94% response rate. Distribution was carried out in Arabic and English through various channels, including social media platforms, email, WhatsApp, and LinkedIn. The study revealed a significant link between organisational performance, using BCM practices, and planned and adaptive resilience. These findings contribute to the understanding of the impact of BCM practices on organisational performance within the context of Saudi Arabia. [ABSTRACT FROM AUTHOR]

Copyright of Erzincan University Journal of Science & Technology is the property of Erzincan Binali Yildirim Universitesi and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article discusses the impact that employers have on individual and community health during public health emergencies. Employers can influence health outcomes through their products, workplace policies, and services. Healthcare-oriented employers, such as hospitals and pharmacies, play a critical role in providing essential services during emergencies. Employers also have a significant impact on health insurance coverage and can provide access to medical care and mental health services. Worksite policies and procedures can protect the health and safety of employees, and employers can serve as a source of credible information for their employees and their families. Additionally, employers can contribute to community health by reducing disease transmission, providing services, and supporting response efforts. Establishing partnerships between public health agencies and employers before emergencies occur is crucial for effective collaboration and response. The article concludes with recommendations for public health and emergency planners to enhance partnerships with employers and improve health outcomes during emergencies. [Extracted from the article]

The COVID-19 pandemic has highlighted the shortcomings of traditional business continuity principles. As much of the novel response to COVID-19 involved a curtailment or cessation of in-person commercial activity, businesses and communities were at unprecedented financial risk. Traditional methods of ensuring business continuity were likely insufficient; thus, an improved understanding of business continuity through disaster is needed for both business and community well-being. Canonically, academic studies examining business survival post-disaster have emphasized vulnerability characteristics and focused on factors outside the businesses' locus of control. Recently, studies have found that business survival is related to features of self-efficacy that are not easily developed through succinct templates: creativity, flexibility, and improvisation. By critically examining ninety-three publicly available business continuity guides in a content analysis approach, we point to the need for further research on business preparedness as the building of self-efficacy and the effectiveness of converting these scientific findings into useful formats for business operators. [ABSTRACT FROM AUTHOR]

"Resilience" is the ability to recover from the effects of a disaster or accident. Companies are expected to be resilient against accidents and disasters; however, at present no method comprehensively evaluates corporate resilience. This study examines some models of organizational resilience already published as a preparation for developing such an evaluation method. This study examines the "Organizational Resilience Index" developed by the British Standards Institution to assess whether it comprehensively covers the factors that contribute to corporate resilience. This study compares these with cases of past disasters and accidents. The results suggest that the following six factors are not explicitly covered by the Organizational Resilience Index: (1) attitude toward fulfilling responsibilities to customers, (2) external cooperation/assistance, (3) prompt decision-making and action, (4) practitioners empowered with discretion, (5) loyalty of employees to the company, and (6) a never-give-up attitude. Although this cannot be considered a definitive conclusion because of the various forms of subjectivity involved in the examination process, this study identifies factors that should be considered while developing a model that comprehensively includes factors that contribute to corporate resilience. [ABSTRACT FROM AUTHOR]

Copyright of Ruch Prawniczy, Ekonomiczny i Socjologiczny (0035-9629) is the property of Adam Mickiewicz University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

In this study, it was aimed to develop a new holistic process safety management system model based on business continuity and organizational resilience standards. Existing processes and functions were evaluated in terms of business continuity and organizational resilience, potential risks to which the organization was exposed were identified and effective strategies were developed against these risks. The model design, determined by combining organizational resilience and process safety strategies through business continuity, was included in a holistic management system model. Business continuity, on the other hand, combines organizational resilience and process safety strategies and incorporates the model design into a holistic management system model. The relationship between the Safety Management System (SMS) components related to process safety and the features of organizational resilience and business continuity management systems standards was analyzed using Quality Function Deployment (QFD). Through the analysis, the importance ranking of the requirements of both standards was determined and their integration with the criteria of the existing SMS elements was ensured. With the model, it will be possible to determine the main objectives of the organization, to understand the expectations of internal and external stakeholders and to combine business continuity, resilience and safety strategies in accordance with these expectations. In addition, it is foreseen that the resilience of industrial organizations against process accidents will be increased and organizations will gain more effective preparation and recovery capability. [ABSTRACT FROM AUTHOR]

Micro, Small, and Medium Enterprises (MSMEs) can face significant challenges, including financial interruptions, operational hazards, and inadequate financial management. The government's efforts to safeguard the sustainability of MSMEs include implementing priority support programs, providing working capital credit, and promoting their digitalization. Risk considerations impede the successful adoption of financial technology (FinTech), presenting obstacles to company continuity. This study aims to ascertain the impact of financial literacy, FinTech utilization, and literacy of risk in FinTech on the continuity of MSMEs in Yogyakarta. One hundred twelve samples of the entrepreneurs in Yogyakarta were acquired using a nonprobability sampling technique. However, after implementing rigorous data purification methods, only 100 sample replies were deemed suitable for data processing. The data from the investigations were examined using multiple linear regression. The study's findings suggest that the introduction of FinTech-based partial assessments for financial literacy and literacy of risk in FinTech significantly affects the ability of small companies in Yogyakarta to continue their economic operations. Conversely, the utilization of FinTech has little impact on the uninterrupted operation of MSMEs in Yogyakarta. [ABSTRACT FROM AUTHOR]

Purpose: To propose an easy-to-use and scientifically developed Enterprise Governance of Information Technology (EGIT) Maturity Models (MM) development methodology which can develop stage-based MMs. The proposed methodology enables researchers in developing countries to build and use scientific EGIT stagebased MMs that can support organizations to measure their compliance to the diverse recent EGIT respective regulations easily while adapting with their local context needs and protect their supply chains. Design/methodology/approach: This study is following an experimental approach by using the proposed methodology to develop an EGIT stage-based MM which is deployed and tested in three firms. The participating firms, which play a great role in supply chains, provided valuable feedback at the end of the experiment. Findings: The participating firms provided evaluation of the tested MM depicting its value in measuring EGIT compliance. The findings show a positive and significant relationship between the use of the MM developed by the proposed methodology and the participating firms’ capability to measure their EGIT maturity and increase it. Moreover, the proposed methodology enables small and medium-sized organizations to measure their EGIT maturity levels without consuming much time or resources which they cannot afford like large organizations. Research implications and limitations: During the research there were many challenges including and not limited to lack of EGIT MM developed in or for MENA region and EGIT awareness in MENA region. COVID 19 pandemic and its impact on the three participating organizations. The emergence of new regulations in MENA region during the research. Explaining the EGIT MM to different stakeholders with different background. Collecting and analysing the maturity of the three participating organization in all the processes of the four pillars. Originality: In developing countries like Middle East and North Africa Region (MENA) and especially Arab countries, EGIT plays a greater role in achieving new strategic visions set by emerging developing countries which have EGIT limited resources, lack of knowledge, and higher levels of risk. Although there are many MMs for EGIT, we could not find any adopting stage-based maturity measurement technique that was developed in or for the MENA region. Hence, this paper attempts to develop an EGIT Stage-based MM development methodology for Arab countries. [ABSTRACT FROM AUTHOR]

Background: Business continuity entails the potential negative consequences of uncertainty on a firm's ability to achieve strategic objectives. The COVID-19 pandemic significantly impacted business continuity due to lockdowns, travel restrictions, and social distancing measures. Consequently, firms adopted specific supply chain (SC) practices to effectively navigate this global crisis. Methods: This research adopted a stochastic approach based on Bayesian Networks to evaluate the implications of business continuity on firms' decisions to embrace SC practices, focusing on omnichannel strategies, SC coordination, and technologies such as artificial intelligence systems, big data and machine learning, and mobile applications. Results: Our findings revealed that firms facing disruption in a single performance area can apply specific strategies to maintain resilience. However, multiple areas of underperformance necessitate a varied approach. Conclusions: According to our empirical analysis, omnichannel strategies are critical when disruptions simultaneously impact quality, inventory, sales, and ROI, particularly during major disruptions such as the COVID-19 pandemic. AI and big data become vital when multiple risks coalesce, enhancing areas such as customer service and supply chain visibility. Moreover, supply chain coordination and mobile app adoption are effective against individual performance risks, proving crucial in mitigating disruption impacts across various business aspects. These findings help policy-makers and business owners to have a better understanding of how business continuity based on performance resistance to disruptions pushes companies to adopt different practices including new technologies and supply chain coordination. Accordingly, they can use the outputs of this study to devise strategies for improving resilience considering their supply chain vulnerabilities. [ABSTRACT FROM AUTHOR]

During the first year of the COVID-19 pandemic, heritage sites, which protect natural and cultural resources, experienced the dauting task of sustaining business operations during the pandemic while serving the public by preserving and conserving resources. These businesses undertook risk reduction measures, conceptualized as adjustments, to mitigate the spread of disease while maintaining business operations. By engaging with Gilbert White's (1942) Adjustment Theory, this study examines the adjustments made by Texas heritage sites in response to emerging risks associated with the COVID-19 pandemic. Specifically, we analyze adjustments made to reduce risk to visitors, financial stability, and programmatic offerings; explore the extent to which these adjustments facilitated sustainability, business expansion, and innovation; and identify what factors contributed to or hindered their recovery. This mixed-methods study employed an online survey and a follow-up semi-structured phone interview with heritage site managers. Our findings indicate Texas heritage sites implemented a range of fiscal and health related adjustments in response to the pandemic. Specific to fiscal adjustments, we found changes in visitors led to adjustments in business operations which also facilitated revenue generation for these entities. We also observed how new opportunities arose from the health adjustments in the form of remote offerings and new markets. Our findings emphasize the importance of adjustments made by heritage sites to continue their operations during the pandemic while also offering strategies to mitigate future risks. [ABSTRACT FROM AUTHOR]

The war in Ukraine has become a dominant negative factor affecting the continuity of activity of almost every business entity, which actualizes the issue of improving management information support. The article aims to reveal the theoretical and methodical foundations of analytical support for business continuity management under uncertainty. It was substantiated that the primary condition for the ability of enterprises to continue their existence shortly is the financial ability to reproduce their value sustainably. It was determined that the main characteristics of the financial capacity of enterprises' business continuity are the financial condition, financial stability, and the potential of value reproduction. These characteristics are interrelated. The starting provisions for developing analytical support for business continuity management have been formed. A methodical approach to the comprehensive analysis of the financial capacity of continuity of activity was proposed, which is represented by three blocks: 1) preliminary analysis of internal and external factors; 2) comprehensive analysis of the potential of the enterprise's financial capacity; 3) modification of the results of a comprehensive analysis of the potential of financial capacity for making management decisions and developing financial forecasts of the enterprise's development. The results of an analytical assessment of the degree of influence of factors on the continuity of activity based on an expert survey serve as an information base for making management decisions to select priorities regarding the reproduction of value by business segments for the future. A comprehensive approach to the real assessment of the value of the enterprise is based on a combination of private estimates of the value of the enterprise by cost, income and market methods by calculating an integral indicator that takes into account the specific weight of each of the approaches. This approach allows the formation of information for making management decisions, developing forecasts regarding the potential for value reproduction, and preparing conclusions to ensure continuous activity in conditions of uncertainty.

This bibliometric study examines publication trends, influential works, authorship networks, conceptual themes, and future directions in knowledge management research within the banking sector over the past three decades. Data were collected from a total of 443 scholarly publications written in English and indexed in Scopus. The data collection period spanned from 1994 to 2023. Quantitative bibliometric analysis techniques were employed, which involved the use of temporal visualization to examine publication and citation patterns, mapping co-authorship networks, and clustering high-frequency keywords. The results suggest a consistent rise in research interest and output as time progresses. Influential publications have proposed various models and frameworks for knowledge management, risk analysis, and organizational change. The majority of prolific authors were primarily of European descent, and it is worth noting that the Journal of Knowledge Management held the position as the most influential publication venue. The core research focus encompassed various areas such as knowledge for competitive advantage, intellectual capital measurement, knowledge-performance links, customer relationship management, and knowledge management technologies. The research has evolved to encompass digital transformation, sustainability, automation, and analytics. Proposed future directions include an examination of the role of knowledge management in ensuring continuity during crises, the facilitation of risk management through knowledge systems, and the development of decision support based on knowledge. This study offers valuable insights into the development of knowledge management research in the banking sector, although it is limited to English sources in Scopus. Acknowledgment Expressing gratitude towards those who have contributed to the successful completion of a study has significant importance. In particular, it is crucial to extend appreciation to the individuals affiliated with the Ho Chi Minh University of Banking for their valuable support and assistance during the research endeavor.

This paper delves into the integration of Intelligent Process Automation within the domain of business continuity auditing, with a focus on the Portuguese banking sector. In an era marked by rapid technological advancement, organizations are increasingly leveraging automation to reinforce operational efficiency and realize substantial cost savings. Concurrently, auditors play a pivotal role in ensuring seamless transitions amid technological transformations to safeguard business continuity. This research endeavors to bridge the realms of business continuity and intelligent automation, culminating in a comprehensive application that streamlines the audit process. The implemented solution encompasses the automation of critical audit activities, including communication, information requests, and final report submissions, liberating auditors from the chains of repetitive tasks. The incorporation of business intelligence augments this automation framework, enabling a meticulous analysis of key performance indicators within the audit department. This ensures a continuous evaluation of the efficacy of the Annual Audit Plan. Empirical validation of this initiative was achieved through surveys conducted with audit teams from four prominent Portuguese banks. The results unequivocally affirm the potential benefits of this implementation, extending invaluable support to management in the decision-making process, while concurrently alleviating auditors of routine tasks inherent to the audit process. This study not only underscores the transformative potential of intelligent process automation in the audit domain but also offers a replicable framework for organizations seeking to fortify their business continuity efforts through technological integration. The findings hold implications for businesses navigating the dynamic intersection of technology and audit practices, providing a blueprint for harnessing automation for enhanced operational resilience.

Purpose: Small, medium-sized and micro-enterprises (SMMEs) are a key catalyst in poverty alleviation and job creation in most economies. The global pandemic adversely impacted this sector even though many SMMEs implemented mitigating measures to curb the effect thereof. The purpose of this study was to explore the impact of the COVID-19 pandemic on organisational performance and talent management practices in the manufacturing SMME sector, specifically in the Gauteng province. Design/methodology/approach: An embedded mixed-methodology research design was implemented in the study. A self-developed survey was conducted on a sample comprising 395 participants. Structural equation and mediation modelling were performed to analyse the data inferentially. Thematic analysis was used to interpret narrative responses related to business continuity measures implemented during the pandemic. Findings/results: Results indicated that COVID-19 did not statistically significantly influence organisational performance or talent management facets. Moreover, the impact of COVID-19 on organisational performance was not mediated by talent management practices. Results of the narrative responses revealed that most of the SMMEs did not have a business continuity strategy in place, and they reactively modified offerings, revenue models and sales procedures while reducing human capabilities. Practical implications: Small, medium-sized and micro-enterprises in the manufacturing sector could utilise the findings to develop a business continuity model underscoring diverse offerings, talent management and revenue measures to foster resilience amid an external shock. Originality/value: This study is among a few empirical studies conducted on the impact of COVID-19 on organisational performance and talent management in the SMME manufacturing sector contributing to extant literature.

The overall objective of business continuity management (BCM) systems is to provide guidance and analytical subcomponents on how to assess and manage risk and sustain operations when facing a disruptive event. Current BCM practices largely follow a standard structure for formal planning processes and riskassessment activities. An underlying assumption in standard practices is that systems can be decomposed in subsystems in a meaningful way, as they are tractable and data are available to predict the system's future functionality. However, the reality is much more complex in our volatile world. Standard BCM approaches do not pay adequate attention to the treatment of uncertainties. Thus, they fall short of addressing the complexity of operations involved with emergencies and crisis. Lack of focus on uncertainty hampers the ability of BCM systems to provide sufficient support for decision making in highly uncertain situations. Dealing with such situations necessitates a shift from a defensive risk-management approach, grounded on an illusion of control and accountability, to a proactive stance based on resilience thinking. Responding to this call, we use concepts from the resilience engineering (RE) field and link them to different components of a BCM system. We develop a novel BCM framework and identify a set of resilience influence factors to enhance resilience in BCM systems. We use a case-example, hosted by a leading organization in a second-line emergency response operation in Norway to reflect on the application of a suggested BCM framework. [ABSTRACT FROM AUTHOR]

This study aimed to analyze and explain the influence of marketing technology and consumer buying interest on the effectiveness of business continuity through business competitiveness. The population in this study includes owners or managers of online-based micro, small, and medium enterprises (MSMEs) who are members of associations in South Sulawesi Province spread in 6 regencies and cities, including Makassar, Gowa, Takalar, Jeneponto, Bantaeng, and Bulukumba. A total of 706 owners or managers of online-based MSMEs were identified and 250 respondents were selected as the sample using probability sampling technique, multistage random sampling, or cluster sampling based on gradual division of regions. Lisreal Ver,-2022 Structure Equation Modeling (SEM) program was used as the analytical technique for hypothesis testing. The results showed that: (1) marketing technology has a significant indirect effect on business competitiveness, (2) consumer buying interest has a significant indirect effect on business competitiveness, (3) marketing technology has a significant direct effect on the effectiveness of business continuity, (4) consumer buying interest has a direct and insignificant effect on the effectiveness of business continuity, and (5) business competitiveness has a significant direct effect on the effectiveness of business continuity. [ABSTRACT FROM AUTHOR]

This study examines the differences in business continuity of Japanese and American small organizations during the Covid-19 pandemic since early 2020 in terms of organizational adaptation empowered by loans, grants, and aid and created through processes of visioning, and relationship building. The 28 Japanese and 21 American small organizations collected through snowball sampling were asked about their level of preparedness, the types of aid earned, the vision that an organization developed, and how they used their organization to advance community life. We used semi-structured interviews in the participants' native languages for 40 min to 1.5 h. Coding results identified 36 codes, nine subcategories, and three broad categories common among small organizations in Japan and the United States. A comparison of the coding results showed three results that we focus on in our comparative analysis. First, loans, grants, and aid provided by the government were effectively used as a business continuity resource in both countries. Second, visioning, a process of setting goals and understanding purpose, was observed in Japan and the United States. Lastly, Japanese organizations emphasized maintaining relationships with business partners, even providing monetary support to them. Conversely, in the United States, new relationships were observed but organizations did not provide as much mutual support. Thus, the study clarified two different types of resilience among small organizations: trust-based resilience seen frequently in Japan, which seeks to maintain relationships with employees and business partners rather than investing in the organization, and the change-based resilience in the United States, which aims to change the organization and build new relationships. [ABSTRACT FROM AUTHOR]

Superapps (ie apps that integrate the features of multiple applications for a more convenient user experience) have become pervasive among Internet users. This case study examines a recent disruption to one such application: KakaoTalk — the most widely used messaging application in South Korea. Specifically, the case study examines a fire incident at the SK C&C data centre, which caused an extended outage for one of South Korea's leading tech companies — Kakao Corp. The review of this event reveals how ineffective disaster readiness resulted in inadequate fire response, leading to serious ripple effects across the data centre. During the outage, cyber-security threats rose. As a result of these disruptions, Kakao users turned to competitor apps, resulting in changing market dynamics. This case study highlights the unforeseen costs and socio-economic influences caused by such interruptions, highlighting the importance of holistic risk management strategies. [ABSTRACT FROM AUTHOR]

Continuity of operations for government is an evolving philosophy, much like exercises and after-action reports. Continuity continues to identify areas for growth and improvement as more people become involved in the conversation. This paper briefly describes the evolution of continuity in the USA and its application in the State of Texas. Moving forward, it discusses the application of the concept of 'whole community continuity' as the driving force of the Continuity Council in Texas, which focuses on preparedness at all levels, from individuals to private industry, to all levels of government. [ABSTRACT FROM AUTHOR]