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This paper presents the results of an empirical study whose main purpose is to determine the scores of technical efficiency (ET), pure technical efficiency (EPT) and scale efficiency (EE) in the district educational institutions (IED) of Santa Marta through the data envelopment analysis, and, at the same time, to establish protocols of improved for inefficients institutions. Using CCR-O (Charnes, Cooper y Rhodes) and BCC-O (Banker, Charnes y Cooper) models, the study evaluates the relative efficiency of 44 public institutions, which are analyzed in two categories: Group 1 (IE with less than or equal to 2000 students) and Group 2 (IE with more than 2000 students). In general terms, the empirical findings reveal that 20% of the evaluated institutions are CCR-O efficients and 43% are BBC-O efficients. On the other hand, 80% of inefficient educational institutions have operational scale (EE) issues and 57% also have administrative difficulties (EPT). The results also show that the worst extent of performance is IE John F. Kennedy (ET=0.304), (EPT=0.886) and (EE=0.343). Moreover, the IE Normal Superior para Señoritas (efficient IE), which is evaluator of 17 inefficients institutions, and San Francisco Javier College, which evaluates 15 inefficients institutions, are configured as the institutions that present the best practices and in role models. Finally, IED Nueva Colombia, IED Normal Superior San Pedro Alejandrino and IED Liceo del Sur Víctor de Lima are efficients institutions, however, they are not evaluators of none inefficient institution. [ABSTRACT FROM AUTHOR]

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