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The decision-making process for potential college students in the United States is overwhelming because of the volume of information available and the complexity of higher education systems. Prospective students must consider institutional rankings, academic programs, and financial aid opportunities in addition to completing numerous forms. For some students, there exist personal and professional advisors and resources to assist with navigating the process. Others with less social and cultural capital must figure out the system with little or no assistance while facing other barriers. Public libraries can be a resource for the college-bound community; however, research shows that public libraries are not actively engaged in supporting this user group. To provide focused, quality information services to any demographic, it is important to understand the perspectives of public-facing information workers. Through a cross-sectional online questionnaire of library staff across four states, this study sought to learn staff perspectives on the role of public libraries in serving prospective college students. The survey received 160 responses of which 100 open-ended responses pertained to the role of public libraries. Qualitative inductive analysis point to three core themes on the role of public libraries in serving this population, that of connector, provider, and supporter. A fourth theme suggests staff see the role as one for others to meet. This article provides insight into past examinations of public library support of college literacy offering an opening to further discussions on serving this overlooked user group. [ABSTRACT FROM AUTHOR]

Goal 4 of the UN Sustainable Development Goals (SDGs) concerns inclusive, equitable quality education and promotion of lifelong learning opportunities for all. Libraries excel at early-education offerings and lifelong or recreational learning. However, less prevalent is support for the "middle"—adults with higher education aspirations. An educated workforce supports an information-resilient society, yet individuals in rural communities experience informational barriers and underrepresent degree holders. This research examines the provision of college planning programs and information in central Appalachia through a content analysis of 89 public library websites. Though the region enjoys a close-knit connectedness that could place libraries at the forefront of degree attainment and information resilience, findings suggest there is much room for improvement if the libraries aim to support goal 4 as related to postsecondary education. This research is relevant to audiences worldwide as postsecondary education has been shown to impact economic development in international lower-income contexts. [ABSTRACT FROM AUTHOR]