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Existing fine-grained intensity regulation methods rely on explicit control through predicted emotion probabilities. However, these high-level semantic probabilities are often inaccurate and unsmooth at the phoneme level, leading to bias in learning. Especially when we attempt to mix multiple emotion intensities for specific phonemes, resulting in markedly reduced controllability and naturalness of the synthesis. To address this issue, we propose the CAScaded Explicit and Implicit coNtrol framework (CASEIN), which leverages accurate disentanglement of emotion manifolds from the reference speech to learn the implicit representation at a lower semantic level. This representation bridges the semantical gap between explicit probabilities and the synthesis model, reducing bias in learning. In experiments, our CASEIN surpasses existing methods in both controllability and naturalness. Notably, we are the first to achieve fine-grained control over the mixed intensity of multiple emotions., Comment: Accepted at Interspeech 2023

Existing neural methods have shown great potentials towards generating informative text from structured tabular data as well as maintaining high content fidelity. However, few of them shed light on generating personalized expressions, which often requires well-aligned persona-table-text datasets that are difficult to obtain. To overcome these obstacles, we explore personalized table-to-text generation under a zero-shot setting, by assuming no well-aligned persona-table-text triples are required during training. To this end, we firstly collect a set of unpaired persona information and then propose a semi-supervised approach with contrastive persona distillation (S2P-CPD) to generate personalized context. Specifically, tabular data and persona information are firstly represented as latent variables separately. Then, we devise a latent space fusion technique to distill persona information into the table representation. Besides, a contrastive-based discriminator is employed to guarantee the style consistency between the generated context and its corresponding persona. Experimental results on two benchmarks demonstrate S2P-CPD's ability on keeping both content fidelity and personalized expressions., Comment: Accepted by ICASSP 2023

A well-designed interactive human-like dialogue system is expected to take actions (e.g. smiling) and respond in a pattern similar to humans. However, due to the limitation of single-modality (only speech) or small volume of currently public datasets, most dialogue systems can only respond in speech and cannot take human-like actions. In this work, we build a large-scale multi-modal dataset of human-to-human conversation in a face-to-face fashion, with fine-grained annotations. The raw data in video format contains 635 dialogue sessions, being collected from 200 participants on designed topics and lasting 52 hours in total. Moreover, we manually annotated the verbal and non-verbal behaviors in each dialogue session on their start/end timestamp. Furthermore, we developed a corresponding evaluation tool for human-like dialogue systems to automatically evaluates the accuracy of two basic tasks, turn-taking prediction, and backchannel prediction, on both time and content. We have opened the data, the tools will be released at the conference.

In the past few years, transformer-based pre-trained language models have achieved astounding success in both industry and academia. However, the large model size and high run-time latency are serious impediments to applying them in practice, especially on mobile phones and Internet of Things (IoT) devices. To compress the model, considerable literature has grown up around the theme of knowledge distillation (KD) recently. Nevertheless, how KD works in transformer-based models is still unclear. We tease apart the components of KD and propose a unified KD framework. Through the framework, systematic and extensive experiments that spent over 23,000 GPU hours render a comprehensive analysis from the perspectives of knowledge types, matching strategies, width-depth trade-off, initialization, model size, etc. Our empirical results shed light on the distillation in the pre-train language model and with relative significant improvement over previous state-of-the-arts(SOTA). Finally, we provide a best-practice guideline for the KD in transformer-based models.

Existing data-driven methods can well handle short text generation. However, when applied to the long-text generation scenarios such as story generation or advertising text generation in the commercial scenario, these methods may generate illogical and uncontrollable texts. To address these aforementioned issues, we propose a graph-based grouping planner(GGP) following the idea of first-plan-then-generate. Specifically, given a collection of key phrases, GGP firstly encodes these phrases into an instance-level sequential representation and a corpus-level graph-based representation separately. With these two synergic representations, we then regroup these phrases into a fine-grained plan, based on which we generate the final long text. We conduct our experiments on three long text generation datasets and the experimental results reveal that GGP significantly outperforms baselines, which proves that GGP can control the long text generation by knowing how to say and in what order.

Many generation tasks follow a one-to-many mapping relationship: each input could be associated with multiple outputs. Existing methods like Conditional Variational AutoEncoder(CVAE) employ a latent variable to model this one-to-many relationship. However, this high-dimensional and dense latent variable lacks explainability and usually leads to poor and uncontrollable generations. In this paper, we innovatively introduce the linguistic concept of pattern to decompose the one-to-many mapping into multiple one-to-one mappings and further propose a model named Sparse Pattern Mixture of Experts(SPMoE). Each one-to-one mapping is associated with a conditional generation pattern and is modeled with an expert in SPMoE. To ensure each language pattern can be exclusively handled with an expert model for better explainability and diversity, a sparse mechanism is employed to coordinate all the expert models in SPMoE. We assess the performance of our SPMoE on the paraphrase generation task and the experiment results prove that SPMoE can achieve a good balance in terms of quality, pattern-level diversity, and corpus-level diversity.

In response generation task, proper sentimental expressions can obviously improve the human-like level of the responses. However, for real application in online systems, high QPS (queries per second, an indicator of the flow capacity of on-line systems) is required, and a dynamic vocabulary mechanism has been proved available in improving speed of generative models. In this paper, we proposed an emotion-controlled dialog response generation model based on the dynamic vocabulary mechanism, and the experimental results show the benefit of this model., Comment: 4 pages

Large-scale question-answer (QA) pairs are critical for advancing research areas like machine reading comprehension and question answering. To construct QA pairs from documents requires determining how to ask a question and what is the corresponding answer. Existing methods for QA pair generation usually follow a pipeline approach. Namely, they first choose the most likely candidate answer span and then generate the answer-specific question. This pipeline approach, however, is undesired in mining the most appropriate QA pairs from documents since it ignores the connection between question generation and answer extraction, which may lead to incompatible QA pair generation, i.e., the selected answer span is inappropriate for question generation. However, for human annotators, we take the whole QA pair into account and consider the compatibility between question and answer. Inspired by such motivation, instead of the conventional pipeline approach, we propose a model named OneStop generate QA pairs from documents in a one-stop approach. Specifically, questions and their corresponding answer span is extracted simultaneously and the process of question generation and answer extraction mutually affect each other. Additionally, OneStop is much more efficient to be trained and deployed in industrial scenarios since it involves only one model to solve the complex QA generation task. We conduct comprehensive experiments on three large-scale machine reading comprehension datasets: SQuAD, NewsQA, and DuReader. The experimental results demonstrate that our OneStop model outperforms the baselines significantly regarding the quality of generated questions, quality of generated question-answer pairs, and model efficiency., Comment: 8 pages

In order to facilitate natural language understanding, the key is to engage commonsense or background knowledge. However, how to engage commonsense effectively in question answering systems is still under exploration in both research academia and industry. In this paper, we propose a novel question-answering method by integrating multiple knowledge sources, i.e. ConceptNet, Wikipedia, and the Cambridge Dictionary, to boost the performance. More concretely, we first introduce a novel graph-based iterative knowledge retrieval module, which iteratively retrieves concepts and entities related to the given question and its choices from multiple knowledge sources. Afterward, we use a pre-trained language model to encode the question, retrieved knowledge and choices, and propose an answer choice-aware attention mechanism to fuse all hidden representations of the previous modules. Finally, the linear classifier for specific tasks is used to predict the answer. Experimental results on the CommonsenseQA dataset show that our method significantly outperforms other competitive methods and achieves the new state-of-the-art. In addition, further ablation studies demonstrate the effectiveness of our graph-based iterative knowledge retrieval module and the answer choice-aware attention module in retrieving and synthesizing background knowledge from multiple knowledge sources., Comment: Accepted at COLING 2020

Pre-sales customer service is of importance to E-commerce platforms as it contributes to optimizing customers' buying process. To better serve users, we propose AliMe KG, a domain knowledge graph in E-commerce that captures user problems, points of interests (POI), item information and relations thereof. It helps to understand user needs, answer pre-sales questions and generate explanation texts. We applied AliMe KG to several online business scenarios such as shopping guide, question answering over properties and recommendation reason generation, and gained positive results. In the paper, we systematically introduce how we construct domain knowledge graph from free text, and demonstrate its business value with several applications. Our experience shows that mining structured knowledge from free text in vertical domain is practicable, and can be of substantial value in industrial settings.

Different people have different habits of describing their intents in conversations. Some people tend to deliberate their intents in several successive utterances, i.e., they use several consistent messages for readability instead of a long sentence to express their question. This creates a predicament faced by the application of dialogue systems, especially in real-world industry scenarios, in which the dialogue system is unsure whether it should answer the query of user immediately or wait for further supplementary input. Motivated by such an interesting predicament, we define a novel Wait-or-Answer task for dialogue systems. We shed light on a new research topic about how the dialogue system can be more intelligent to behave in this Wait-or-Answer quandary. Further, we propose a predictive approach named Predict-then-Decide (PTD) to tackle this Wait-or-Answer task. More specifically, we take advantage of a decision model to help the dialogue system decide whether to wait or answer. The decision of decision model is made with the assistance of two ancillary prediction models: a user prediction and an agent prediction. The user prediction model tries to predict what the user would supplement and uses its prediction to persuade the decision model that the user has some information to add, so the dialogue system should wait. The agent prediction model tries to predict the answer of the dialogue system and convince the decision model that it is a superior choice to answer the query of user immediately since the input of user has come to an end. We conduct our experiments on two real-life scenarios and three public datasets. Experimental results on five datasets show our proposed PTD approach significantly outperforms the existing models in solving this Wait-or-Answer problem., Comment: The latest version has been accepted to IEEE/ACM Transactions on Audio, Speech, and Language Processing, doi: 10.1109/TASLP.2021.3110145

How to build a high-quality multi-domain dialogue system is a challenging work due to its complicated and entangled dialogue state space among each domain, which seriously limits the quality of dialogue policy, and further affects the generated response. In this paper, we propose a novel method to acquire a satisfying policy and subtly circumvent the knotty dialogue state representation problem in the multi-domain setting. Inspired by real school teaching scenarios, our method is composed of multiple domain-specific teachers and a universal student. Each individual teacher only focuses on one specific domain and learns its corresponding domain knowledge and dialogue policy based on a precisely extracted single domain dialogue state representation. Then, these domain-specific teachers impart their domain knowledge and policies to a universal student model and collectively make this student model a multi-domain dialogue expert. Experiment results show that our method reaches competitive results with SOTAs in both multi-domain and single domain setting., Comment: AAAI 2020, Spotlight Paper

Conversational context understanding aims to recognize the real intention of user from the conversation history, which is critical for building the dialogue system. However, the multi-turn conversation understanding in open domain is still quite challenging, which requires the system extracting the important information and resolving the dependencies in contexts among a variety of open topics. In this paper, we propose the conversational query rewriting model - MLR, which is a Multi-task model on sequence Labeling and query Rewriting. MLR reformulates the multi-turn conversational queries into a single turn query, which conveys the true intention of users concisely and alleviates the difficulty of the multi-turn dialogue modeling. In the model, we formulate the query rewriting as a sequence generation problem and introduce word category information via the auxiliary word category label predicting task. To train our model, we construct a new Chinese query rewriting dataset and conduct experiments on it. The experimental results show that our model outperforms compared models, and prove the effectiveness of the word category information in improving the rewriting performance.

Producing natural and accurate responses like human beings is the ultimate goal of intelligent dialogue agents. So far, most of the past works concentrate on selecting or generating one pertinent and fluent response according to current query and its context. These models work on a one-to-one environment, making one response to one utterance each round. However, in real human-human conversations, human often sequentially sends several short messages for readability instead of a long message in one turn. Thus messages will not end with an explicit ending signal, which is crucial for agents to decide when to reply. So the first step for an intelligent dialogue agent is not replying but deciding if it should reply at the moment. To address this issue, in this paper, we propose a novel Imagine-then-Arbitrate (ITA) neural dialogue model to help the agent decide whether to wait or to make a response directly. Our method has two imaginator modules and an arbitrator module. The two imaginators will learn the agent's and user's speaking style respectively, generate possible utterances as the input of the arbitrator, combining with dialogue history. And the arbitrator decides whether to wait or to make a response to the user directly. To verify the performance and effectiveness of our method, we prepared two dialogue datasets and compared our approach with several popular models. Experimental results show that our model performs well on addressing ending prediction issue and outperforms baseline models., Comment: This is an outdated version of "Predict-then-Decide: A Predictive Approach for Wait or Answer Task in Dialogue Systems," in IEEE/ACM Transactions on Audio, Speech, and Language Processing, doi: 10.1109/TASLP.2021.3110145

Personal assistant systems, such as Apple Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana, are becoming ever more widely used. Understanding user intent such as clarification questions, potential answers and user feedback in information-seeking conversations is critical for retrieving good responses. In this paper, we analyze user intent patterns in information-seeking conversations and propose an intent-aware neural response ranking model "IART", which refers to "Intent-Aware Ranking with Transformers". IART is built on top of the integration of user intent modeling and language representation learning with the Transformer architecture, which relies entirely on a self-attention mechanism instead of recurrent nets. It incorporates intent-aware utterance attention to derive an importance weighting scheme of utterances in conversation context with the aim of better conversation history understanding. We conduct extensive experiments with three information-seeking conversation data sets including both standard benchmarks and commercial data. Our proposed model outperforms all baseline methods with respect to a variety of metrics. We also perform case studies and analysis of learned user intent and its impact on response ranking in information-seeking conversations to provide interpretation of results., Comment: Accepted by WWW2020

Sparsity is regarded as a desirable property of representations, especially in terms of explanation. However, its usage has been limited due to the gap with dense representations. Most NLP research progresses in recent years are based on dense representations. Thus the desirable property of sparsity cannot be leveraged. Inspired by Fourier Transformation, in this paper, we propose a novel Semantic Transformation method to bridge the dense and sparse spaces, which can facilitate the NLP research to shift from dense space to sparse space or to jointly use both spaces. The key idea of the proposed approach is to use a Forward Transformation to transform dense representations to sparse representations. Then some useful operations in the sparse space can be performed over the sparse representations, and the sparse representations can be used directly to perform downstream tasks such as text classification and natural language inference. Then, a Backward Transformation can also be carried out to transform those processed sparse representations to dense representations. Experiments using classification tasks and natural language inference task show that the proposed Semantic Transformation is effective.

Information-seeking conversation system aims at satisfying the information needs of users through conversations. Text matching between a user query and a pre-collected question is an important part of the information-seeking conversation in E-commerce. In the practical scenario, a sort of questions always correspond to a same answer. Naturally, these questions can form a bag. Learning the matching between user query and bag directly may improve the conversation performance, denoted as query-bag matching. Inspired by such opinion, we propose a query-bag matching model which mainly utilizes the mutual coverage between query and bag and measures the degree of the content in the query mentioned by the bag, and vice verse. In addition, the learned bag representation in word level helps find the main points of a bag in a fine grade and promotes the query-bag matching performance. Experiments on two datasets show the effectiveness of our model., Comment: CIKM 2019 Short

How to incorporate external knowledge into a neural dialogue model is critically important for dialogue systems to behave like real humans. To handle this problem, memory networks are usually a great choice and a promising way. However, existing memory networks do not perform well when leveraging heterogeneous information from different sources. In this paper, we propose a novel and versatile external memory networks called Heterogeneous Memory Networks (HMNs), to simultaneously utilize user utterances, dialogue history and background knowledge tuples. In our method, historical sequential dialogues are encoded and stored into the context-aware memory enhanced by gating mechanism while grounding knowledge tuples are encoded and stored into the context-free memory. During decoding, the decoder augmented with HMNs recurrently selects each word in one response utterance from these two memories and a general vocabulary. Experimental results on multiple real-world datasets show that HMNs significantly outperform the state-of-the-art data-driven task-oriented dialogue models in most domains., Comment: Accepted as a long paper at EMNLP-IJCNLP 2019

Dialogue systems dealing with multi-domain tasks are highly required. How to record the state remains a key problem in a task-oriented dialogue system. Normally we use human-defined features as dialogue states and apply a state tracker to extract these features. However, the performance of such a system is limited by the error propagation of a state tracker. In this paper, we propose a dialogue generation model that needs no external state trackers and still benefits from human-labeled semantic data. By using a teacher-student framework, several teacher models are firstly trained in their individual domains, learn dialogue policies from labeled states. And then the learned knowledge and experience are merged and transferred to a universal student model, which takes raw utterance as its input. Experiments show that the dialogue system trained under our framework outperforms the one uses a belief tracker., Comment: Official Version: arXiv:2005.10450

In this paper, we present a fast and strong neural approach for general purpose text matching applications. We explore what is sufficient to build a fast and well-performed text matching model and propose to keep three key features available for inter-sequence alignment: original point-wise features, previous aligned features, and contextual features while simplifying all the remaining components. We conduct experiments on four well-studied benchmark datasets across tasks of natural language inference, paraphrase identification and answer selection. The performance of our model is on par with the state-of-the-art on all datasets with much fewer parameters and the inference speed is at least 6 times faster compared with similarly performed ones., Comment: 11 pages, 7 tables, 3 figures, accepted by ACL 2019

The users often have many product-related questions before they make a purchase decision in E-commerce. However, it is often time-consuming to examine each user review to identify the desired information. In this paper, we propose a novel review-driven framework for answer generation for product-related questions in E-commerce, named RAGE. We develope RAGE on the basis of the multi-layer convolutional architecture to facilitate speed-up of answer generation with the parallel computation. For each question, RAGE first extracts the relevant review snippets from the reviews of the corresponding product. Then, we devise a mechanism to identify the relevant information from the noise-prone review snippets and incorporate this information to guide the answer generation. The experiments on two real-world E-Commerce datasets show that the proposed RAGE significantly outperforms the existing alternatives in producing more accurate and informative answers in natural language. Moreover, RAGE takes much less time for both model training and answer generation than the existing RNN based generation models.

Deep text matching approaches have been widely studied for many applications including question answering and information retrieval systems. To deal with a domain that has insufficient labeled data, these approaches can be used in a Transfer Learning (TL) setting to leverage labeled data from a resource-rich source domain. To achieve better performance, source domain data selection is essential in this process to prevent the "negative transfer" problem. However, the emerging deep transfer models do not fit well with most existing data selection methods, because the data selection policy and the transfer learning model are not jointly trained, leading to sub-optimal training efficiency. In this paper, we propose a novel reinforced data selector to select high-quality source domain data to help the TL model. Specifically, the data selector "acts" on the source domain data to find a subset for optimization of the TL model, and the performance of the TL model can provide "rewards" in turn to update the selector. We build the reinforced data selector based on the actor-critic framework and integrate it to a DNN based transfer learning model, resulting in a Reinforced Transfer Learning (RTL) method. We perform a thorough experimental evaluation on two major tasks for text matching, namely, paraphrase identification and natural language inference. Experimental results show the proposed RTL can significantly improve the performance of the TL model. We further investigate different settings of states, rewards, and policy optimization methods to examine the robustness of our method. Last, we conduct a case study on the selected data and find our method is able to select source domain data whose Wasserstein distance is close to the target domain data. This is reasonable and intuitive as such source domain data can provide more transferability power to the model., Comment: Accepted to WSDM 2019

A fundamental trade-off between effectiveness and efficiency needs to be balanced when designing an online question answering system. Effectiveness comes from sophisticated functions such as extractive machine reading comprehension (MRC), while efficiency is obtained from improvements in preliminary retrieval components such as candidate document selection and paragraph ranking. Given the complexity of the real-world multi-document MRC scenario, it is difficult to jointly optimize both in an end-to-end system. To address this problem, we develop a novel deep cascade learning model, which progressively evolves from the document-level and paragraph-level ranking of candidate texts to more precise answer extraction with machine reading comprehension. Specifically, irrelevant documents and paragraphs are first filtered out with simple functions for efficiency consideration. Then we jointly train three modules on the remaining texts for better tracking the answer: the document extraction, the paragraph extraction and the answer extraction. Experiment results show that the proposed method outperforms the previous state-of-the-art methods on two large-scale multi-document benchmark datasets, i.e., TriviaQA and DuReader. In addition, our online system can stably serve typical scenarios with millions of daily requests in less than 50ms., Comment: Accepted at AAAI 2019

Existing approaches to neural machine translation are typically autoregressive models. While these models attain state-of-the-art translation quality, they are suffering from low parallelizability and thus slow at decoding long sequences. In this paper, we propose a novel model for fast sequence generation --- the semi-autoregressive Transformer (SAT). The SAT keeps the autoregressive property in global but relieves in local and thus is able to produce multiple successive words in parallel at each time step. Experiments conducted on English-German and Chinese-English translation tasks show that the SAT achieves a good balance between translation quality and decoding speed. On WMT'14 English-German translation, the SAT achieves 5.58$\times$ speedup while maintains 88\% translation quality, significantly better than the previous non-autoregressive methods. When produces two words at each time step, the SAT is almost lossless (only 1\% degeneration in BLEU score)., Comment: EMNLP 2018

Building multi-turn information-seeking conversation systems is an important and challenging research topic. Although several advanced neural text matching models have been proposed for this task, they are generally not efficient for industrial applications. Furthermore, they rely on a large amount of labeled data, which may not be available in real-world applications. To alleviate these problems, we study transfer learning for multi-turn information seeking conversations in this paper. We first propose an efficient and effective multi-turn conversation model based on convolutional neural networks. After that, we extend our model to adapt the knowledge learned from a resource-rich domain to enhance the performance. Finally, we deployed our model in an industrial chatbot called AliMe Assist (https://consumerservice.taobao.com/online-help) and observed a significant improvement over the existing online model., Comment: 6

Intelligent personal assistant systems with either text-based or voice-based conversational interfaces are becoming increasingly popular around the world. Retrieval-based conversation models have the advantages of returning fluent and informative responses. Most existing studies in this area are on open domain "chit-chat" conversations or task / transaction oriented conversations. More research is needed for information-seeking conversations. There is also a lack of modeling external knowledge beyond the dialog utterances among current conversational models. In this paper, we propose a learning framework on the top of deep neural matching networks that leverages external knowledge for response ranking in information-seeking conversation systems. We incorporate external knowledge into deep neural models with pseudo-relevance feedback and QA correspondence knowledge distillation. Extensive experiments with three information-seeking conversation data sets including both open benchmarks and commercial data show that, our methods outperform various baseline methods including several deep text matching models and the state-of-the-art method on response selection in multi-turn conversations. We also perform analysis over different response types, model variations and ranking examples. Our models and research findings provide new insights on how to utilize external knowledge with deep neural models for response selection and have implications for the design of the next generation of information-seeking conversation systems., Comment: Accepted by the 41th International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR 2018), Ann Arbor, Michigan, U.S.A. July 8-12, 2018 (Full Oral Paper)