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The objective of this paper is to explore the relative importance of factors that determine container port competitiveness from the users' perspective. Three groups of port users – shipping liners, forwarders and shippers – are considered in this paper. The importance of the various factors is determined on the basis of survey results from the industry experts and then obtained via the analytic hierarchy process (AHP). Furthermore, we use the results to evaluate ports in Mainland China, Hong Kong and other Asian cities. Given our results, operators of our sample ports could benchmark their performance with their competitors and identify the areas that they need to improve.