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1. Delusive perception--antecedents and consequences of salespeople's misperception of customer commitment

2. Paradigm lost: the entertainment business's top players get candid about all the ways the industry needs to change

3. ShopperTrak Highlights 2018 Holiday Shopper Traffic

4. Price transparency allows members to make informed decision prior to office visit

5. Does consumer confidence forecast household expenditure? A sentiment index horse race

6. Social gifting platforms aim to make gift-giving casual; Facebook Gifts and startup Wrapp are both looking to create a new consumer behavior

7. Offer a seamless service flow

8. Mulling over megatrends

9. Excitement, exercise-that's what Japanese want today; tokyo

10. Getting Into Consumers' Heads, Habits; Changing Purchasing Patterns Should Encourage Innovation at Upfronts

11. Worry While You Spend; What explains the gap between Americans' glum mood and their free-spending ways? How about a hangover from the 1990s boom?

12. SMBs see strength in intimacy: context relevancy transforms interactions into experiences

13. IDDBA says cheese shoppers seek variety, bold flavors

14. Restaurants Stop Playing Hard to Get

15. CVS edges Walgreens in consumer-choice study

16. Tragic taste: When does showing your company's support cross the 'Downright Tacky' line? (Smarts)

17. Reputation Changer: Complaints Against Businesses and Brands Can Quickly Lead to Ruin

18. Shrinking sandwiches expand on menus

19. View 1: how emerging trends will shape the marketplace

20. Old is new ... again, again, and again!

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