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Purpose: Several studies have pointed out the importance of work-family enrichment (WFE) for individuals' well-being and organizations and for this reason, it seems important to understand how organizations may promote it. This study attempts to understand the role of organizational resources and, particularly, of opportunities for professional development (OPD), in promoting WFE. Specifically, it aims to test the mediation role of OPD between job resources (supervisor and colleague support, job security) and WFE. Design/methodology/approach: The study was conducted using a self-report questionnaire administered to 353 employees and self-employed workers from different occupational sectors. Findings: Filling a gap in the literature, the results showed that two job resources (supervisor support and job security) increase OPD which, in turn, mediates the relationship between the two job resources and WFE. Colleague support showed only a direct positive effect on WFE. Research limitations/implications: The first limitation of this research concerns the cross-sectional design of the study, due to which no causal conclusions can be drawn. Moreover, future research might integrate some job demands and additional job resources into the model. Finally, regarding OPD, it is necessary to improve both understanding and measurement of this construct. Practical implications: Based on the study's findings, organizations are encouraged to improve opportunities for job training and professional development, with important benefits for individuals, in terms of quality of work and life, and for organizations, in terms of better job attitudes and performance. Moreover, with regard to job security, more protection should be given to workers in order to enhance the quality of workplace learning and extra-work life. Originality/value: This study highlights the importance of integrating OPD into work-family studies, demonstrating their role in enhancing the quality of life in the family domain. Furthermore, this study is one of the first to focus on job security as a significant resource in promoting professional development. (Contains 2 figures and 2 tables.)

Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers. These job demands can generate discomfort and the effects of emotional labour can "expand" in other life domains. The study investigated the relationship among emotional dissonance, customer verbal aggression, affective discomfort at work and work-family conflict, considering differences between two groups of service workers: call centre agents (CA; N = 507, voice-to-voice relation with customers) and supermarket cashiers (SC; N = 444, face-to-face relation with customers). Results showed that emotional dissonance and customer verbal aggression had a positive relationship with work-family conflict, the mediational role of affective discomfort emerged in both groups; different effects of job demands in subsamples appeared. Suggestions for organisations and work processes emerged in order to identify practical implications useful to support employees in coping with emotional labour and to promote well-being and work-family balance. [ABSTRACT FROM AUTHOR]

Copyright of BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata) is the property of Giunti O.S. Organizzazioni Speciali and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata) is the property of Giunti O.S. Organizzazioni Speciali and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata) is the property of Giunti O.S. Organizzazioni Speciali and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Flow at work is defined as a short-term peak experience characterized by absorption, work enjoyment, and intrinsic work motivation. This study tests the psychometric properties of the Italian version of the WOrk-reLated Flow (I-WOLF) inventory developed by Bakker (2008). In a first step, an exploratory factor analysis (N = 323) and a multigroup confirmatory factor analysis (N = 977) were performed. The exploratory factor analysis showed a three-factor structure without cross-loadings, and the multigroup confirmatory factor analysis confirmed this structure and the distinction between absorption, work enjoyment, and intrinsic work motivation, in line with the original scale. In the second step, the relationships between the three work-related flow dimensions and other constructs (such as personal and job characteristics, and cognitive/emotional indicators of well-being) were established. These results offer evidence of the validity of the I-WOLF by showing significant relationships with variables that are generally expected to be related with flow at work. [ABSTRACT FROM AUTHOR]

Copyright of BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata) is the property of Giunti O.S. Organizzazioni Speciali and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of BPA - Applied Psychology Bulletin (Bollettino di Psicologia Applicata) is the property of Giunti O.S. Organizzazioni Speciali and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)