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1,485 results on '"Customer relations -- Methods"'

1. A new way to treat customers? Annoy them until they go away

Subjects
Robots -- Methods, Customer relations -- Methods, Robot, Business, Computers and office automation industries, Telecommunications industry
Abstract

Byline: Marc Fisher On the sidewalk outside the Dupont Circle CVS, Lady D and Tony, a particularly friendly duo of panhandlers, have positioned their milk crates so they can sit [...]

Published
2024

2. Paying off: five ways to kickstart your business expansion overseas; Selling internationally is exciting but daunting. Take a load off your shoulders -- and help boost your bottom line -- by giving customers a simple and trusted way to pay

Subjects
Google L.L.C., Internet service providers -- Methods, Entrepreneurship -- Methods, Customer relations -- Methods, Businesspeople -- Methods, Internet service provider, News, opinion and commentary
Abstract

Byline: Nicky Rampley-Clarke As any founder or entrepreneur can attest, launching a small business is a monumental challenge. Beyond the exhilarating moment of conceiving an idea and entering the market, [...]

Published
2024

3. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience

Author

Liu-Thompkins, Yuping, Okazaki, Shintaro, and Li, Hairong

Subjects
Artificial intelligence -- Usage, Empathy -- Analysis -- Usage, Customer relations -- Methods, Marketing -- Methods, Artificial intelligence, Advertising, marketing and public relations, Business
Abstract

Artificial intelligence (AI) continues to transform firm-customer interactions. However, current AI marketing agents are often perceived as cold and uncaring and can be poor substitutes for human-based interactions. Addressing this issue, this article argues that artificial empathy needs to become an important design consideration in the next generation of AI marketing applications. Drawing from research in diverse disciplines, we develop a systematic framework for integrating artificial empathy into AI-enabled marketing interactions. We elaborate on the key components of artificial empathy and how each component can be implemented in AI marketing agents. We further explicate and test how artificial empathy generates value for both customers and firms by bridging the AI-human gap in affective and social customer experience. Recognizing that artificial empathy may not always be desirable or relevant, we identify the requirements for artificial empathy to create value and deduce situations where it is unnecessary and, in some cases, harmful., Author(s): Yuping Liu-Thompkins [sup.1] , Shintaro Okazaki [sup.2] , Hairong Li [sup.3] Author Affiliations: (1) grid.261368.8, 0000 0001 2164 3177, Strome College of Business, Old Dominion University, , 2123 Constant [...]

Published
2022
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4. Five Tips for Dealing with Disgruntled Camp Parents

Author

Monke, Audrey

Subjects
Parents -- Forecasts and trends, Camp directors -- Practice, Customer relations -- Methods, Market trend/market analysis, Travel, recreation and leisure
Abstract

'I need to speak with the camp director right now.' These are some of the most universally dreaded words for camp professionals. Over my past 37 years as a camp [...]

Published
2022

5. 'Systems And Methods For Handling Customer Conversations At A Contact Center' in Patent Application Approval Process (USPTO 20240187524)

Subjects
Call centers -- Methods, Natural language interfaces -- Methods -- Intellectual property, Computational linguistics -- Methods -- Intellectual property, Language processing -- Methods -- Intellectual property, Customer relations -- Methods, Government, Political science
Abstract

2024 JUN 27 (VerticalNews) -- By a News Reporter-Staff News Editor at Politics & Government Week -- A patent application by the inventors Arikala Gunalan, Prasanna Kumar (Hyderabad, IN); KONERU, [...]

Published
2024

6. Here's the method Chick-fil-A workers use to keep their cool with angry customers

Subjects
Food service employees -- Methods, Customer relations -- Methods, Brand identity -- Methods, Employees -- Beliefs, opinions and attitudes, Consumer news and advice, General interest
Abstract

Fast-food work has become increasingly difficult as dissatisfaction with restaurants grows. At (https://www.businessinsider.com/what-it-costs-to-open-a-chick-fil-a-2016-1) Chick-fil-A, a doc says employees are trained to show compassion to 'recover unsatisfied guests.' Chick-fil-A's workers are [...]

Published
2023

7. 'Systems And Methods For Handling Customer Conversations At A Contact Center' in Patent Application Approval Process (USPTO 20240137443)

Subjects
Call centers -- Methods, Natural language interfaces -- Methods -- Intellectual property, Computational linguistics -- Methods -- Intellectual property, Language processing -- Methods -- Intellectual property, Customer relations -- Methods, Government, Political science
Abstract

2024 MAY 16 (VerticalNews) -- By a News Reporter-Staff News Editor at Politics & Government Week -- A patent application by the inventors Gunalan, Prasanna Kumar Arikala (Hyderabad, IN); KONERU, [...]

Published
2024

8. Sales Tip: How to treat your good customers

Subjects
Customer relations -- Methods, Transportation industry
Abstract

Sales Tip: How to treat your good customers This month we're looking at ways for you to look at your customer and prospect base and build your revenues with the [...]

Published
2023

9. Building relationships is foundation of client-centered insurance model

Subjects
Insurance agents -- Practice, Insurance industry -- Laws, regulations and rules, Customer relations -- Methods, Government regulation, Insurance industry, Business, Business, regional
Abstract

Byline: Special to the RBJ Talking to your insurance broker about how to protect your business or your home can seem like a game of Twenty Questions. You start with [...]

Published
2022

10. Guest Opinion: Communicate your value for sales success

Subjects
Customer relations -- Methods, Business, Business, regional
Abstract

Byline: Special to the RBJ 'A cynic is a man who knows the price of everything and the value of nothing' Irish playwright Oscar Wilde wrote that line in 1892 [...]

Published
2022

11. CMO vanguard AWARDS: By spearheading efforts that are culture focused, customer first and data driven, these marketing execs are finding new ways to make their brands both of the moment and ahead of the curve

Subjects
General Motors Co., Delta Air Lines Inc., Hyundai Corp., Burger King Corp., Microsoft Corp., Nike Inc., The Home Depot Inc., Automobile industry -- Methods, Restaurant industry -- Methods, Building materials industry -- Methods, Airlines -- Methods, Marketing executives -- Methods, Customer relations -- Methods, Brand equity -- Methods, Marketing -- Methods, Software industry -- Methods, Athletic shoe industry -- Methods, Nutrition, Food industry, Backup software, Automobile Industry, Advertising, marketing and public relations, Business, general
Abstract

Valerie Hernando-Presse Global CMO | Danone Under Hernando-Presse's leadership, Danone united the international food company's thousands of marketers under a portfolio of over 100 wide-ranging brands, from plant-based products to [...]

Published
2020

14. Teleperformance UK Choose PCI Pal To Secure Expanding Payment Methods For Global Enterprise Customers

Subjects
Payment -- Methods, Customer relations -- Methods, Business, Computers and office automation industries, Telecommunications industry
Abstract

INTERNET BUSINESS NEWS-(C)1995-2022 M2 COMMUNICATIONS PCI Pal[R] (LON: PCIP), the global SaaS provider of secure payment solutions, has partnered with Teleperformance Limited, a provider of omnichannel customer care solutions and [...]

Published
2022

15. Work Advice: Answering client questions without giving away your job

Author

Miller, Karla L.

Subjects
Marketing executives -- Practice, Customer relations -- Methods, General interest, News, opinion and commentary
Abstract

Byline: Karla L. Miller Reader: I am part of a digital marketing team providing services including building, managing and optimizing paid media campaigns.What advice would you give for answering questions [...]

Published
2023

16. A Lightbulb Moment for Law Firms.

Author

Newton, Jack

Subjects
Digital communications -- Influence -- Management -- Usage, Videoconferencing -- Management -- Usage, Customer relations -- Methods, Digital communication, Company business management, Videoconferencing
Abstract

Client expectations have changed dramatically in the past two years, and the implication for law firms is that they will need to be more adaptable than ever. The widespread adoption [...]

Published
2022

17. Kontrol Technologies Selected by new Municipal Customer for Net Zero Emissions Building Design and Receives Second USA Patent for System and Method for Detecting Airborne Pathogens

Subjects
Architecture -- Methods, Customer relations -- Methods, Pathogenic microorganisms -- Methods, General interest, News, opinion and commentary
Abstract

TORONTO: KONTROL TECHNOLOGIES CORP has issued the following news release: Kontrol Technologies Corp. (NEO:KNR) (OTCQB:KNRLF) (FSE:1K8) ('Kontrol' or the 'Company'), a leader in smart buildings and cities has been selected [...]

Published
2023

18. Kontrol Technologies Selected by new Municipal Customer for Net Zero Emissions Building Design and Receives Second USA Patent for System and Method for Detecting Airborne Pathogens

Subjects
Architecture -- Methods, Customer relations -- Methods, Pathogenic microorganisms -- Methods, Business, Business, international
Abstract

TORONTO -- Kontrol Technologies Corp. (NEO:KNR) (OTCQB:KNRLF) (FSE:1K8) ('Kontrol' or the 'Company'), a leader in smart buildings and cities has been selected by a Municipal Customer for Net Zero Emissions [...]

Published
2023

19. Shoppers are saving 30% on the bestselling Hotel Chocolat Velvetiser -here's how; Hotel Chocolat are treating customers to 30% off the Velvetiser, keep reading to find out how to get your hands on the bestselling item for less

Subjects
Chocolate -- Methods, Customer relations -- Methods, General interest, News, opinion and commentary
Abstract

Byline: By, Charlotte Henry Chocolate lovers rejoice! You can at last enjoy the perfect homemade hot chocolate, and did we mention Hotel Chocolat has slashed 30% off its bestselling hot [...]

Published
2022

20. Patent Application Titled 'Systems And Methods For Handling Customer Conversations At A Contact Center' Published Online (USPTO 20230199118)

Subjects
Call centers -- Methods, Natural language interfaces -- Methods -- Intellectual property, Computational linguistics -- Methods -- Intellectual property, Language processing -- Methods -- Intellectual property, Customer relations -- Methods, Government, Political science
Abstract

2023 JUL 13 (VerticalNews) -- By a News Reporter-Staff News Editor at Politics & Government Week -- According to news reporting originating from Washington, D.C., by VerticalNews journalists, a patent [...]

Published
2023

21. 'Systems and Methods for Handling Customer Conversations at a Contact Center' in Patent Application Approval Process (USPTO 20230199116)

Subjects
Call centers -- Methods, Natural language interfaces -- Methods -- Intellectual property, Computational linguistics -- Methods -- Intellectual property, Language processing -- Methods -- Intellectual property, Customer relations -- Methods, Government, Political science
Abstract

2023 JUL 13 (VerticalNews) -- By a News Reporter-Staff News Editor at Politics & Government Week -- A patent application by the inventors Gunulan, Prasanna Kumar Arikala (Hyderabad, IN); Koneru, [...]

Published
2023

24. The Art of More: In a time when clients demand highly personalized service, agents should brush up on their knowledge of luxury travel experiences. Here are some of the top offerings for sophisticated palates

Author

Juergen, Michelle

Subjects
Hotels and motels -- Services -- Appreciation -- United States, Customer relations -- Methods, Travel industry -- Services -- Appreciation -- Customer relations, Business, Travel industry
Abstract

as my fellow diners dug in to their sea urchin and gold caviar royale, I sat patiently awaiting my amuse-bouche, wondering if this two-Michelin-starred restaurant at Shangri-La Hotel, Paris had [...]

Published
2017

25. Is the customer still always right? The early days of the pandemic saw a boom in support for service workers who kept things going through lockdowns, reports

Author

MacDonald, Gayle

Subjects
Epidemics -- Control -- Canada, Consumer behavior -- Forecasts and trends, Customer relations -- Methods, Public health administration -- Psychological aspects, Market trend/market analysis, General interest, News, opinion and commentary
Abstract

Byline: Gayle MacDonald; Staff The first time one of her customers flew off the handle, British Columbia spa owner Mona Neufeld brushed it off as a one-time thing. It was [...]

Published
2022

26. Guiding clients through change and uncertainty.

Author

Stewart, Tracy

Subjects
Accountants -- Customer relations, Customer relations -- Methods, Company business management
Abstract

March 2021 The coronavirus pandemic has turned lives upside down. School, work, medical care, travel, birthday celebrations--everything has changed, including people's financial circumstances. Many Americans have seen their incomes drop [...]

Published
2021

27. Working with a custom installer: PART 3--AFTER THE INSTALL

Author

Sciacca, John

Subjects
Audio-visual equipment -- Installation, Electronics industry -- Services, Customer relations -- Methods, Technology installation instructions, Electronics industry, Electronics, Home and garden, Music
Abstract

After encountering the same issues repeatedly when working with customers at my CI firm, I thought a series of columns on working with an installer might help. While this is [...]

Published
2023

29. Find common ground with consumers

Subjects
Customer relations -- Methods, Farmers -- Customer relations -- Social aspects, Consumers -- Social aspects, Agricultural industry, Business, regional
Abstract

Farmers and ranchers are continually encouraged to share the story of production agriculture with friends, family and consumers. This is often easier said than done as the day-to-day responsibilities of [...]

Published
2021

30. Adaptive personalization using social networks

Author

Chung, Tuck Siong, Wedel, Michel, and Rust, Roland T.

Subjects
Customer relations -- Methods, Mobile marketing -- Methods, Advertising, marketing and public relations, Business
Abstract

This research provides insights into the following questions regarding the effectiveness of mobile adaptive personalization systems: (1) to what extent can adaptive personalization produce a better service/product over time? (2) does adaptive personalization work better than self-customization? (3) does the use of the customer's social network result in better personalization? To answer these questions, we develop and implement an adaptive personalization system for personalizing mobile news based on recording and analyzing customers' behavior, plus information from their social network. The system learns from an individual's reading history, automatically discovers new material as a result of shared interests in the user's social network, and adapts the news feeds shown to the user. Field studies show that (1) repeatedly adapting to the customer's observed behavior improves personalization performance; (2) personalizing automatically, using a personalization algorithm, results in better performance than allowing the customer to self-customize; and (3) using the customer's social network for personalization results in further improvement. We conclude that mobile automated adaptive personalization systems that take advantage of social networks may be a promising approach to making personalization more effective., Author(s): Tuck Siong Chung[sup.1] , Michel Wedel[sup.2] , Roland T. Rust[sup.2] Author Affiliations: (1) Nanyang Business School, Nanyang Technological University, 639798, Singapore, Singapore (2) Robert H. Smith School of Business, [...]

Published
2016
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31. Losing customers by ignoring their needs

Author

Strauss, Steve

Subjects
Customer relations -- Methods, News, opinion and commentary
Abstract

Byline: Steve Strauss, Special to USA TODAY Has this ever happened to you? You walk into a store needing some help and up sidles a salesperson who not only wants [...]

Published
2022

32. Unresponsive clients pose a professional liability risk.

Author

Rood, Deborah K.

Subjects
Accountants -- Customer relations -- Management, Risk management -- Methods, Customer relations -- Methods, Company business management, Risk management
Abstract

A CPA's job would be so much easier if clients would just respond in a timely manner. In addition to creating unnecessary stress for CPAs, clients who fail to respond [...]

Published
2022

39. Enterprises Must Utilize Modern Communication Methods to Scale Fast, Says Kaleyra

Subjects
Customer relations -- Methods, Business, Business, international
Abstract

M2 PRESSWIRE-February 28, 2022-: Enterprises Must Utilize Modern Communication Methods to Scale Fast, Says Kaleyra (C)1994-2022 M2 COMMUNICATIONS RDATE:28022022 Using up-to-the-minute messaging services, such as WhatsApp and video calling, is [...]

Published
2022

40. The evolution of the F&I classroom; Once all about selling, now training focuses on serving the customer

Author

Charniga, Jackie

Subjects
Online payment services -- Usage -- Marketing, Customer relations -- Methods, Insurance executives -- Training, Schools, Teaching, Company marketing practices, Online payment services, Automobile industry, Business
Abstract

Byline: Jackie Charniga 'If they buy the payment, they'll buy what's in the payment.' For Marv Eleazar, finance and insurance manager at Langdale Ford Co. in Valdosta, Ga., the sour [...]

Published
2019

41. To gain cred with buyers, just use your own words; Canned sales speeches come under fire

Author

Burden, Melissa

Subjects
Product introduction -- Marketing, Customer relations -- Methods, Insurance executives -- Training, Selling -- Marketing, Insurance, Philosophy, Company marketing practices, New technique, Automobile industry, Business
Abstract

Byline: Melissa Burden Finance and insurance managers once were trained to memorize and use a script as they pitched products to customers. But that philosophy is changing, some F&I experts [...]

Published
2019

42. Learn what customers need, tell them why; Experts say meeting buyers' requirements can avert objections

Subjects
Automobile insurance -- Marketing, Customer relations -- Methods, Selling, Chief financial officers -- Planning, Insurance, Company marketing practices, Company business planning, Automobile industry, Business
Abstract

Byline: Hannah Lutz During finance and insurance training sessions, many students itch to learn how to respond to objections, F&I trainers say. But they advise a better way: head off [...]

Published
2019

43. How to remain compliant as the regs change; Outside partners key to staying informed

Author

Sawyers, Arlena

Subjects
Automobile insurance -- Marketing, Workers -- Training, Customer relations -- Methods, Chief financial officers -- Planning, Law firms, Web sites (World Wide Web), Partnerships, Government computer systems, Company marketing practices, Company business planning, Automobile industry, Business
Abstract

Byline: Arlena Sawyers Dealership finance and insurance managers rely on a network of outside partners to ensure compliance with new regulations and to stay informed about changes that may be [...]

Published
2019

44. 4 Ways to connect better with customers

Author

Collett, Stacy

Subjects
Information technology workers -- Management -- Surveys, Business communication -- Surveys -- Analysis, Customer relations -- Methods, Social skills -- Analysis, Company business management, Business, Computers and office automation industries, Computers
Abstract

Top IT shops know the value of getting users and IT to work together to build better systems. The setup can benefit the business, and give IT workers a leg [...]

Published
2015

48. Coach's Counsel: Go Outside the Box to Connect with Your Target Market.

Author

Southers, Eleanor

Subjects
Marketing management -- Methods, Customer relations -- Methods, Company business management
Abstract

We've been talking and writing a lot about how to identify your target market, and I'm sure you've been told the next step is to find out where your target [...]

Published
2022

49. 6 Ways to Reach Your Most Important Customer

Subjects
Customer relations -- Methods, Convenience stores -- Methods, General interest, News, opinion and commentary
Abstract

Alexandria, Virginia: National Association of Convenience Stores has issued the following press release: When thinking about digital messaging, many retailers make the mistake of only focusing on their external customers--those [...]

Published
2021

50. 6 WAYS TO REACH YOUR MOST IMPORTANT CUSTOMER

Subjects
Customer relations -- Methods, Convenience stores -- Methods, News, opinion and commentary
Abstract

TULSA, Okla -- The following information was released by the National Association of Convenience Stores (NACS): Digital technology provides retailers with a powerful tool to keep employees engaged and connected. [...]

Published
2021

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