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5. Retail AI: adopt or die moment: How artificial intelligence and intelligence augmentation are enhancing the in-store customer experience and reshaping the retail industry

6. Social Value: A Service Science Perspective

8. Service and Science

15. Reconsidering Modular Design Rules in a Dynamic Service Context

17. Sustainable business models for the Internet of things: are companies ready for billions of everyday objects to join the Internet?

19. A Reference Model for Sustainable E-Learning Service Systems: Experiences with the Joint University/Teradata Consortium

29. FROM NASA TO HEALTHCARE: REAL-TIME DATA ANALYTICS (MISSION CONTROL) IS RESHAPING HEALTHCARE SERVICES.

50. Analytics and IT in the Response to COVID-19: A Research Framework and Lessons for the Future.

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