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1. Are the resources provided by Business Incubators suitable to the needs of their customers?

Author

Suzan Lee Hanson, Fernando Oliveira de Araujo, and Dennis Hanson

Subjects
Business Incubators, Methodology, Models and Typologies, Resource Based View, Entrepreneurship, Customer Satisfaction Assessment, Production management. Operations management, TS155-194
Abstract

Highlights: Studies on business incubation reveal that little is known about what incubatees really want and need. What are their challenges? Are the available resources adequate to meet them? This work attempts to find methods to assist in answering these questions. Goal: The present study investigates the suitability of resources supplied by incubators to the needs of incubated firms with the goal of proposing a methodology to assess resources’ customer satisfaction and identify opportunities for satisfaction enhancement. Design/Methodology/Approach: The methodology integrates the research on Models and Typologies of incubators with the Resource-Based View and adopts a comparative customer-supplier framework aiming to enable a systemic approach to customer satisfaction. For validation purposes, empirical investigation was conducted in an incubator located in the metropolitan region of Rio de Janeiro, Brazil. Field investigation adopted mixed methods through semi-structured interviews and convenience sample selection. Results: The empirical testing shows the methodology meets its purposes. Findings on customer satisfaction indicate three clear opportunities towards its enhancement. Limitations of the investigation: The methodology was validated in one incubator with small population and sample. Practical Implications: The methodology applied to a single incubator provides in-house reference to satisfaction enhancement. Aiming further-reaching initiatives, the methodology should be evaluated on larger samples and tailored to address cross-incubator comparison. Originality/ Value: The method combines two stablished theoretical strands on incubation with a comparative customer-supplier approach. The resultant framework enables a systemic approach to customer satisfaction grounded in a set of field survey-collected information.

Published
2022
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2. Design e gestão da experiência

Author

de Melo Rodrigues, Paula, Costa, Dennis Hanson, de Melo Rodrigues, Paula, and Costa, Dennis Hanson

Abstract

The following paper reviews the literature and presents case studies on the construction of unforgettable experiences in the search for a competitive advantage in the hospitality, leisure and entertainment industries. Methodologically, an analysis of the existing bibliography is carried out, contextualizing it with observations made in the field. Initially, the objective is to identify in the existing literature good experience design and management practices and the elements that build the perfect experience. Secondly, case studies are carried out in order to discover whether this literature has been applied and with what results. The results found show that many companies continue to ignore the importance of experience design and management, even though there are a few success stories., O trabalho a seguir faz uma revisão da literatura e estudo de casos versando sobre a construção de experiências inesquecíveis na busca de um diferencial competitivo na indústria da hospitalidade, lazer e entretenimento. Metodologicamente, faz-se uma análise da bibliografia existente contextualizando-a com as observações feitas em campo. Inicialmente objetiva-se identificar na literatura existente as boas práticas de gestão da experiência e os elementos que constróem a experiência perfeita. Num segundo momento, realiza-se estudo de casos a fim descobrir se essa literatura vem sendo aplicada e com que resultados. Os resultados encontrados mostram que muitas empresas continuam ignorando a importância do design e gestão de experiências, muito embora haja casos de sucesso., El siguiente trabajo revisa la literatura y estudios de casos sobre la construcción de experiencias inolvidables en la búsqueda de una ventaja competitiva en la industria de la hotelería, el ocio y el entretenimiento. Metodológicamente se realiza un análisis de la bibliografía existente, contextualizándola con observaciones realizadas en campo. Inicialmente, el objetivo es identificar en la literatura existente buenas prácticas de gestión de experiencias y los elementos que construyen la experiencia perfecta. En segundo lugar, se realizan estudios de caso con el fin de descubrir si esta literatura se ha aplicado y con qué resultados. Los resultados encontrados muestran que muchas empresas siguen ignorando la importancia del diseño y gestión de experiencias, a pesar de que existen casos de éxito.

Published
2024

3. EXPERIENCE DESIGN AND MANAGEMENT.

Author

de Melo Rodrigues, Paula and Costa, Dennis Hanson

Abstract

The following paper reviews the literature and presents case studies on the construction of unforgettable experiences in the search for a competitive advantage in the hospitality, leisure and entertainment industries. Methodologically, an analysis of the existing bibliography is carried out, contextualizing it with observations made in the field. Initially, the objective is to identify in the existing literature good experience design and management practices and the elements that build the perfect experience. Secondly, case studies are carried out in order to discover whether this literature has been applied and with what results. The results found show that many companies continue to ignore the importance of experience design and management, even though there are a few success stories. [ABSTRACT FROM AUTHOR]

Published
2024
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4. English: English

Author

Suzan Lee Hanson, Fernando Oliveira de Araujo, and Dennis Hanson

Subjects
Models and Typologies, English, Methodology, Resource Based View, Entrepreneurship, Business Incubators, Customer Satisfaction Assessment
Abstract

Highlights: Studies on business incubation reveal that little is known about what incubatees really want and need. What are their challenges? Are the available resources adequate to meet them? This work attempts to find methods to assist in answering these questions. Goal: The present study investigates the suitability of resources supplied by incubators to the needs of incubated firms with the goal of proposing a methodology to assess resources’ customer satisfaction and identify opportunities for satisfaction enhancement. Design/Methodology/Approach: The methodology integrates the research on Models and Typologies of incubators with the Resource-Based View and adopts a comparative customer-supplier framework aiming to enable a systemic approach to customer satisfaction. For validation purposes, empirical investigation was conducted in an incubator located in the metropolitan region of Rio de Janeiro, Brazil. Field investigation adopted mixed methods through semi-structured interviews and convenience sample selection. Results: The empirical testing shows the methodology meets its purposes. Findings on customer satisfaction indicate three clear opportunities towards its enhancement. Limitations of the investigation: The methodology was validated in one incubator with small population and sample. Practical Implications: The methodology applied to a single incubator provides in-house reference to satisfaction enhancement. Aiming further-reaching initiatives, the methodology should be evaluated on larger samples and tailored to address cross-incubator comparison. Originality/ Value: The method combines two stablished theoretical strands on incubation with a comparative customer-supplier approach. The resultant framework enables a systemic approach to customer satisfaction grounded in a set of field survey-collected information.

Published
2022

5. List of contributors

Author

Dilip Dinkar Ambarkhane, Claudia Bauer-Krösbacher, Dajana Baumgartner, Giovanna Bertella, Peter Bjork, Antonella Capriello, Mauricio Cepeda, Susanne Doppler, Dennis Hanson, Rohail Hassan, M. Muzakkeerul Huda, Tina Umnia Hussain, Hannele Kauppinen-Räisänen, Eirini Koronaki, Prabhat Kumar, Attila Pohlmann, Abu Saleh, Ardhendu Shekhar Singh, Adrienne Steffen, Tony Stovall, Parves Sultan, Tasmiha Tarafder, Prokopis K. Theodoridis, Stephanie Tischler, Mine Üçok-Hughes, Franklin Velasco-Vizcaíno, Rossen Ventzislavov, Ho Yin Wong, and Lisa-Marie Wurzer

Published
2020
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6. Engineering the experience in restaurants by means of process design and management

Author

Dennis Hanson

Subjects
Business process management, Customer experience, Case method, business.industry, Process design, Marketing, business, Profit (economics)
Abstract

This chapter aims at discussing the use of business process management (BPM) in gourmet restaurants in the quest for a positive experience. Thus the case study method was preferred, as studying real examples was understood as being relevant to attaining the objective and helping the readers understand what happens in real case scenarios. The research universe chosen was a small set of gourmet restaurants in Campo Grande, State of Mato Grosso do Sul, Brazil. When there is a professional view on management and processes are clearly understood and defined, there is growth and profit, whereas when management is amateurish and there are few or no processes implemented, the best of results are great food, friendly but irregular service, and a nice ambiance, which are seldom enough to withstand the bumps of the Brazilian economy. Furthermore the customer experience can and should be engineered for maximum performance and success.

Published
2020
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7. Uma investigação sobre a aplicabilidade do Business Design e uma análise da sustentabilidade como diferencial competitivo em negócios hoteleiros em Bonito, Mato Grosso do Sul

Author

Costa, Dennis Hanson, Sabino, José, Costa, Dennis Hanson, and Sabino, José

Abstract

The research aims to verify if the Business Design and Design Thinking methodologies are applicable to the hotel business of Bonito, Mato Grosso do Sul, besides seeking to to understand if sustainability is seen as a competitive differential, both by hoteliers and tourists, and whether the latter are willing to pay more for sustainable hotel practices. For this, a statistically significant sample of 20 establishments out of about 114 was extracted from the TripAdvisor site. By means of existing complaints, gaps were identified between supply and demand which could be remedied through changes in business, and Business Design was understood as a viable path for the redesign of hotel business in the context of Bonito, Mato Grosso do Sul. It was also noted that sustainability is part of the offer by most establishments, largely because of Embratur's determinations, although it could only be inferred that there is a consensus of its value among tourists., A pesquisa objetiva verificar se as metodologias do Business Design e do Design Thinking são aplicáveis aos negócios hoteleiros de Bonito, Mato Grosso do Sul. Busca-se também entender se a sustentabilidade é vista como diferencial competitivo, tanto por hoteleiros quanto por turistas, e se estes últimos estão dispostos a pagar mais por práticas sustentáveis por parte dos hotéis. Para tal, extraiu-se do site TripAdvisor uma amostra estatisticamente significativa de 20 estabelecimentos dos cerca de 114 existentes. Por meio das reclamações existentes, verificaram-se hiatos entre oferta e demanda que poderiam ser sanados por meio de mudanças no negócio. Observou-se que há defasagens expressivas e que, diante disso, o Business Design foi entendido como um caminho viável para o redesenho de negócios hoteleiros no contexto de Bonito, Mato Grosso do Sul. Observou-se, ainda, que a sustentabilidade faz parte da oferta pela maior parte dos estabelecimentos, muito por conta das determinações da Embratur, embora só se pudesse inferir que há um consenso de seu valor entre os turistas., La investigación tiene como objetivo verificar si las metodologías de Design Thinking y del Business Design son aplicables al negocio hotelero de Bonito, Mato Grosso do Sul. También se busca comprender si la sostenibilidad es un diferencial competitivo, vista tanto por hoteleros como turistas, y si estos últimos están dispuestos a pagar más por prácticas hoteleras sostenibles. Para esto, extrajimos del sitio de TripAdvisor una muestra estadísticamente significativa de 20 establecimientos de aproximadamente 114. A través de las quejas existentes, hubo brechas entre la oferta y la demanda que podrían remediarse mediante cambios en los negocios y que el Business Design se entendió como un camino viable para el rediseño del negocio hotelero en Bonito, Mato Grosso do Sul. También se observó que la sostenibilidad es parte de ofrecido por la mayoría de los establecimientos, en gran parte debido a las determinaciones de Embratur, aunque solo se puede inferir que existe un consenso de su valor entre los turistas.

Published
2019

8. Topicos em gestao de pessoas: volume 3

Author

Luiz Cláudio de Lima, Adriana Costa Cavalcanti, Amanda Raquel de França Filgueiras D´Amorim, Ana Paula Fernandes, André Faes Oliveira, Angélica Carina de Andrade Farias, Barbara Giovannini, Branca Regina Cantisano dos Santos, Silva Riscado Terra, Camila Coletto, Carlos Rubens Moreira da Silva, Christina Souto Nicolau das Neves, Dante Flávio Oliveira Passos, Dennis Hanson, Dércio Santiago da Silva Junior, Diego Alexsander Moreira Pires, Eduarda de Biase Ferrari Gomes, Eric David Cohen, Érika Campos Marinho de G. Pires, Eunice Ferreira, Evandro La Macchia, Fernando de Oliveira Vieira, Flavio Mudesto, Geórgia Gonçalves, Getulio de Azevedo Ramos Junior, Helenna Barreto Magdalena, Helio Alves da Cruz, Henrique Martins Galvao, Hilquias Gabriel Capucho, Juliana Cristina da Silva de França Barboza, Julio César de Faria Alvim Wasserman, Junio Vasconcelos Soares, Jussara Palmeira dos Santos, Katia da Motta Fronquetti, Leandro Souza Moura, Luana Camargo Carrilho, Luciani Vieira Gomes Alvareli, Luciene Laranjeira Diniz, Marcelo Gonçalves do Amaral, Marcia Assunção Alves Barbosa, Maria de Lurdes Costa Domingos, Marielza Barbosa Alves, Matheus Toledo Cupertino, Mauricio Soares do Vale, Máyra Gabriel dos Santos, Neide Lúcia de O. Almeida, Odaelson Antônio Clementino Da Silva, Patrícia Souza Luz Fritz, Ramon Schnayder de França Filgueiras D´Amorim, Randes de Faria Enes, Raphaela Mota Lacerda, Renata Pereira Gonçalves Ribeiro, Ricardo Miyashita, Samara Passig, Sheila Serafim Da Silva, Simone Costa Silva, Simone de Souza Christo, Siomara Cristina Broch, Thairo Targino Leopoldino, Thaís Andrade Damasceno, Thiago Couto Lage, Virgínia de Paula Batista Carvalho, and Waldir Viana das Neves Junior

Published
2018
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10. Comparison and evaluation of retrospective intermodality brain image registration techniques

Author

Jay West, J. Michael Fitzpatrick, Matthew Y. Wang, Benoit M. Dawant, Calvin R. Maurer, Robert M. Kessler, Robert J. Maciunas, Christian Barillot, Didier Lemoine, André Collignon, Frederik Maes, Paul Suetens, Dirk Vandermeulen, Petra A. van den Elsen, Sandy Napel, Thilaka S. Sumanaweera, Beth Harkness, Paul F. Hemler, Derek L. G. Hill, David J. Hawkes, Colin Studholme, J. B. Antoine Maintz, Max A. Viergever, Gregoire Malandain, Xavier Pennec, Marilyn E. Noz, Gerald Q. Maguire, Michael Pollack, Charles A. Pelizzari, Richard A. Robb, Dennis Hanson, Roger P. Woods, Department of Computer Science [Nashville], Vanderbilt University [Nashville], Department of Electrical Engineering & Computer Science [Nashville], Vision spatio-temporelle et active (VISTA), Institut de Recherche en Informatique et Systèmes Aléatoires (IRISA), Université de Rennes (UR)-Institut National des Sciences Appliquées - Rennes (INSA Rennes), Institut National des Sciences Appliquées (INSA)-Institut National des Sciences Appliquées (INSA)-Institut National de Recherche en Informatique et en Automatique (Inria)-Centre National de la Recherche Scientifique (CNRS)-Université de Rennes (UR)-Institut National des Sciences Appliquées - Rennes (INSA Rennes), Institut National des Sciences Appliquées (INSA)-Institut National des Sciences Appliquées (INSA)-Institut National de Recherche en Informatique et en Automatique (Inria)-Centre National de la Recherche Scientifique (CNRS)-Inria Rennes – Bretagne Atlantique, Institut National de Recherche en Informatique et en Automatique (Inria), Université de /Rennes, Catholic University of Leuven - Katholieke Universiteit Leuven (KU Leuven), Stanford School of Medicine [Stanford], Stanford Medicine, Stanford University-Stanford University, Wake Forest School of Medicine [Winston-Salem], Wake Forest Baptist Medical Center, Guy's and St Thomas' Hospital [London], University Medical Center [Utrecht], Medical imaging and robotics (EPIDAURE), Inria Sophia Antipolis - Méditerranée (CRISAM), Institut National de Recherche en Informatique et en Automatique (Inria)-Institut National de Recherche en Informatique et en Automatique (Inria), New York University Langone Medical Center (NYU Langone Medical Center), NYU System (NYU), The University of Chicago Medicine [Chicago], Mayo Clinic [Rochester], School of Medicine [Los Angeles], University of California [Los Angeles] (UCLA), University of California (UC)-University of California (UC), Université de Rennes 1 (UR1), Université de Rennes (UNIV-RENNES)-Université de Rennes (UNIV-RENNES)-Institut National des Sciences Appliquées - Rennes (INSA Rennes), Institut National des Sciences Appliquées (INSA)-Université de Rennes (UNIV-RENNES)-Institut National des Sciences Appliquées (INSA)-Institut National de Recherche en Informatique et en Automatique (Inria)-Centre National de la Recherche Scientifique (CNRS)-Université de Rennes 1 (UR1), Institut National des Sciences Appliquées (INSA)-Université de Rennes (UNIV-RENNES)-Institut National des Sciences Appliquées (INSA)-Institut National de Recherche en Informatique et en Automatique (Inria)-Centre National de la Recherche Scientifique (CNRS)-Inria Rennes – Bretagne Atlantique, Université de Rennes, University of California-University of California, Loew, Murray H, and Hanson, Kenneth M

Subjects
medicine.medical_specialty, Teleradiology, Image quality, [SDV.IB.IMA]Life Sciences [q-bio]/Bioengineering/Imaging, Image registration, Computed tomography, Sensitivity and Specificity, 030218 nuclear medicine & medical imaging, 03 medical and health sciences, Computer Communication Networks, 0302 clinical medicine, [INFO.INFO-TS]Computer Science [cs]/Signal and Image Processing, X ray computed, registration, medicine, [INFO.INFO-IM]Computer Science [cs]/Medical Imaging, Humans, Radiology, Nuclear Medicine and imaging, Radionuclide imaging, Medical physics, Prospective Studies, Statistics & numerical data, Diagnostic Errors, uncertainty, Computer communication networks, Retrospective Studies, Observer Variation, validation, medicine.diagnostic_test, business.industry, matching, multimodal, Brain, Magnetic Resonance Imaging, [INFO.INFO-MO]Computer Science [cs]/Modeling and Simulation, humanities, body regions, PSI_MIC, Tomography x ray computed, Radiology, business, Tomography, X-Ray Computed, [SPI.SIGNAL]Engineering Sciences [physics]/Signal and Image processing, 030217 neurology & neurosurgery, Tomography, Emission-Computed
Abstract

PURPOSE: The primary objective of this study is to perform a blinded evaluation of a group of retrospective image registration techniques using as a gold standard a prospective, marker-based registration method. To ensure blindedness, all retrospective registrations were performed by participants who had no knowledge of the gold standard results until after their results had been submitted. A secondary goal of the project is to evaluate the importance of correcting geometrical distortion in MR images by comparing the retrospective registration error in the rectified images, i.e., those that have had the distortion correction applied, with that of the same images before rectification. METHOD: Image volumes of three modalities (CT, MR, and PET) were obtained from patients undergoing neurosurgery at Vanderbilt University Medical Center on whom bone-implanted fiducial markers were mounted. These volumes had all traces of the markers removed and were provided via the Internet to project collaborators outside Vanderbilt, who then performed retrospective registrations on the volumes, calculating transformations from CT to MR and/ or from PET to MR. These investigators communicated their transformations again via the Internet to Vanderbilt, where the accuracy of each registration was evaluated. In this evaluation, the accuracy is measured at multiple volumes of interest (VOIs), i.e., areas in the brain that would commonly be areas of neurological interest. A VOI is defined in the MR image and its centroid c is determined. Then, the prospective registration is used to obtain the corresponding point c' in CT or PET. To this point, the retrospective registration is then applied, producing c" in MR. Statistics are gathered on the target registration error (TRE), which is the distance between the original point c and its corresponding point c". RESULTS: This article presents statistics on the TRE calculated for each registration technique in this study and provides a brief description of each technique and an estimate of both preparation and execution time needed to perform the registration. CONCLUSION: Our results indicate that retrospective techniques have the potential to produce satisfactory results much of the time, but that visual inspection is necessary to guard against large errors. Journal of computer assisted tomography, vol. 21, no. 4, pp. 554-566, 1997, Lippincott-Raven Publishers, Philadelphia, PA, USA (1997 Giovanni DiChiro Award for Outstanding Scientific Research published in the Journal of Computer Assisted Tomography) ispartof: Journal of computer assisted tomography vol:21 issue:4 pages:554-566 ispartof: location:CA, NEWPORT BEACH status: published

Published
1997

11. Population Statistics-Based SPECT Analysis in Nonlesional Extratemporal Lobe Epilepsy (S28.004)

Author

Sulc, Vlastimil, primary, Stykel, Samantha, additional, Dennis, Hanson, additional, Brinkmann, Benjamin, additional, Jones, David, additional, David, Holmes, additional, Robb, Richard, additional, Senjem, Matthew, additional, Larson, Alan, additional, Mullan, Brian, additional, Horinek, Daniel, additional, Cascino, Gregory, additional, Wong-Kisiel, Lily, additional, Britton, Jeffrey, additional, So, Elson, additional, and Worrell, Gregory, additional

Published
2013
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