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Objective: We present an analysis of the perceptions of the inhabitants of the Sonora river basin in relation to the institutions responsible for water management, as well as the perceptions on their performance. Methodology: The study is framed in the context of the mining contamination of the Sonora River in 2014 and is based on semi-structured interviews to inhabitants of the Sonora River communities in 2016 and 2019. Results: The results reflect disagreement with the institutional work, which is based on the precarious opening for communication of the institutions, the absence of consultation mechanisms for decisionmaking and a perception of unrelated interests between institutions and residents. Limitations: Within the limitations of this study we find that, as it is a study on the inhabitants of the basin, little allows us to explain about the interior of the institutions and the reason for their behavior. Conclusions: we concluded there is both a precarious institutional trust and an institutional exercise that is not conducive to the optimal exercise of governance. [ABSTRACT FROM AUTHOR]