1. DA CABINE TELEFÓNICA AO SMARTPHONE: A TRANSIÇÃO DIGITAL DA LINHA NACIONAL DE EMERGÊNCIA SOCIAL.
- Author
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Borges, Marta Leiria and Cabrita, Carolina
- Subjects
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TECHNOLOGICAL innovations , *COVID-19 pandemic , *SOCIAL services , *CONSCIOUSNESS raising , *GOVERNMENT policy - Abstract
The National Social Emergency Line was set up around 20 years ago and has been a revolution in terms of social emergency policy, with a direct echo in terms of access to rights. It has emerged as an innovative social intervention response that contributes to the process of effectively building citizenship. The worsening of inequalities due to phenomena such as the gentrification of cities, the uberisation of the labor market, the COVID- 19 pandemic or the refugee crisis, creates new phenomena of social exclusion, when there are still no solutions to the structural problems of a society with large pockets of poverty, such as Portuguese society. The impact of all these challenges, which are the consequences of the current development model, is forcing a reinvention of services and Social Work today. Technology and the digital transition are an opportunity to rethink responses, improve services and maximize their effectiveness. Faced with this digital challenge, how can Linha-144 reinvent itself after 20 years? What impact can the digital transition have on a helpline? What innovations can digital modernity bring to social emergency intervention? The National Social Emergency Observatory, launched in 2021, is an example of how the use of digital tools can reveal the systems's flaws to bring about debate and trigger public and social policies to combat poverty in Portugal. Technological innovation, such as "Social Booking" and access to the internet as a right, must be a priority for Social Work with a twofold approach: ensure innovation to promote citizenship rights and raise awareness about the risks linked to the increase in inequalities due to the digitalization of society. Technology should unite people, not divide them. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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