1. Yelp versus inspection reports: is quality correlated with sanitation in retail food facilities?
- Author
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Park, Haeik, Kim, Jooho, and Almanza, Barbara
- Subjects
Web sites (World Wide Web) -- Evaluation ,Restaurants -- Customer relations -- Evaluation ,Restaurant critics -- Information management ,Food handling -- Evaluation ,Company Web site/Web page ,Company systems management ,Environmental issues ,Health - Abstract
Consumer-generated restaurant review sites offer a wealth of information about dining options. These sites are based on consumers' experiences; therefore, it is useful to assess the relevance between restaurant review (for food quality) and retail food facilities (RFFs) inspection results (for sanitation) from health departments. This study analyzed New York City restaurant ratings on Yelp.com to determine if there was a relationship to RFFs' violation scores for those same facilities found on the New York City Department of Health and Mental Hygiene web pages. In addition, we assessed differences between RFFs defined on Yelp as quick service versus full service, and chains versus nonchains. Yelp ratings were found to be correlated only with sanitation in chain RFFs., Introduction Consumers used to be able to obtain sanitation information about retail food facilities (RFFs) from the health department only as it was provided in newspapers, TV, health department web [...]
- Published
- 2016