1. Evaluating Online Food Delivery Services: Cost Efficiency Through AHP and TOPSIS.
- Author
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Frederick, Dsouza Prima, Fernandes, Arlene Shalma, Frank, Reema Agnes, Fernandes, Manoj, B. N., Kishore, and B. B., Kruthika
- Abstract
Through the integration of the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Analytic Hierarchy Process (AHP), this study investigates the evaluation of delivery efficiency in online food delivery platforms. Maintaining timely and effective deliveries has become essential for retaining client happiness and competitive advantage in the rapidly expanding online meal delivery market. The complex interplay of delivery efficiency--which takes into account variables including delivery time, cost, customer happiness, and environmental impact--means that traditional assessment techniques frequently fall short in this regard. In order to improve delivery efficiency in online food delivery platforms, this research first uses AHP to determine the relative importance of various criteria influencing delivery efficiency. AHP helps to structure the problem into a hierarchical model, making it easier to assign weights to each criterion based on expert judgment. In order to rank different delivery options, the TOPSIS method is then used, which compares them to an ideal solution. This combination of AHP and TOPSIS provides a comprehensive, multi-criteria decision-making framework that facilitates a more nuanced assessment of delivery performance. The results indicate that combining AHP and TOPSIS methods can greatly improve the evaluation process. [ABSTRACT FROM AUTHOR]
- Published
- 2024