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The electric vehicle (EV) market is expanding rapidly, highlighting the need for enhanced customer perceived value to foster loyalty and competitive differentiation. This study investigates how experience management tools can improve customer experience management in the EV sector with an emphasis on sustainable business practices and environmental sustainability. The research explores existing customer experience management methods, the necessary functions of these tools, and their effectiveness in enhancing management capabilities from the perspective of customer perceived value. A thorough literature review and empirical analysis were conducted to design and evaluate tailored experience management tools. The findings suggest that these tools can enhance customer satisfaction and loyalty by addressing key elements of perceived value, such as price perception, quality perception, and brand image. Additionally, improved customer experience management may encourage sustainable consumer behaviors by making eco-friendly EVs more appealing, supporting environmental sustainability. This research aims to bridge the gap between customer perceived value theory and its practical application in the EV industry. It offers insights for manufacturers and marketers seeking to create more engaging and sustainable customer experiences. The implications extend beyond the EV market, providing a potential framework for various industries to enhance customer perceived value through effective and sustainable experience management. [ABSTRACT FROM AUTHOR]

A dynamic disturbance will induce cracks around the tunnel in tunnel blasting or shield construction. To investigate the overall stability of cracks with various angles during a fixed borehole (round hole explosion) blasting, models containing an individual crack with different angles were introduced for simulation research. The research set up a thin sheet model with a length of 350 mm and a width of 150 mm, with a 7 mm diameter hole and a pre-existing crack of 75 mm and 5 mm in the middle. The evolution of the stress wave propagation model and the crack propagation model were simulated using the AUTODYN software. And in this study, the theory of stress wave is used to creatively explain the dynamic load under the action of formation and reasons for the danger zone. The results indicate that pre-existing cracks from different angles will have an impact on the blast hole and the new cracks generated around itself. At 45–90°, pre-existing cracks will direct reflected stress waves to promote some cracks around the hole to have faster growth rates than others, and these special cracks with faster growths and longer lengths will more easily connect with the free surface or other cracks, resulting in overall instability. And these conditions are consistent with the prediction made by the stress wave propagation simulation study. The research results have certain guiding significance for the stability analysis and hazardous area prediction of tunnel blasting with existing cracks. [ABSTRACT FROM AUTHOR]