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Travellers usually have a hard time choosing which applications they should use when travelling. Most people choose to go through one by one of the travel applications or websites to find the best package to travel. Some people will install many applications in their phone that will make their phone’s storage full. Consequently, the application "MYTrive" is created. The name "MYTrive" is MY stand for Malaysia and Trive is basically a root word contrive which means customize. The primary objective of the product is to allow travelers to create their own itinerary and provide full control for their booking toward transportation, accommodation, destination, food and beverage while traveling and engaging in any activities. The MYTrive is an application that acts as a marketplace for stakeholder or tourism services providers who want to promote their services and products. The application is user-friendly, all in one, easy access, comprehensive and trusted. It had commercialization potential because it was free and suitable for all social classes, activities and interests. Our simple application has been built around Sustainable Development Goal No. 9, which focuses on the easy access and suitable for the travelers.

Travel essentials are the most important things to bring when travelling. When we talk about packing travel essentials, all we need is a bag. It can be a backpack, handbag, duffel bags, laptop bags and more. Most of the bags can be a bag of burden as we need to hand carry it or carry it on our back. Hence, an E-ride exist. The primary objective of E-ride is to help elderly and disabled people to travel freely. The E-ride is made of sustainable materials. The frame and handlebars are made of aluminum alloys while the tires are made of bio-based rubber. E-ride is disabled friendly, lightweight, waterproof, and weatherproof. The E-ride had commercialization potential because it is affordable and suitable for people of all ages. Our product meets the requirement of Sustainable Development Goal No. 9, which focuses on the good health and wellbeing of the user.

Extreme and outdoor sports enthusiasts have trouble getting information about their passions today. A company that performs these activities may not have a permit from the local authority. AdOut Apps addresses these issues. This novel application has crucial information on Malaysian extreme and outdoor activity firms, products, and places. The major goal of the invention is to inspire the community to try outdoor activities they may not have tried before due to a lack of information, understanding, and safety concerns. AdOut Apps provides information on adventure, extreme sports, and outdoor activities in Malaysia. This app shows licences, permitted activities, and destinations for user safety. AdOut Apps offers low-cost insurance. This adventure app covers all outdoor and adventure activities in Malaysia, unlike others. This app is easy to use and friendly to all ages, making it a popular choice. AdOut Apps delivers the finest user deals. It also focuses on customer health and well-being based on Sustainable Development Goal No. 3 and Sustainable Development Goal No. 9 related to industry, innovation, and infrastructure. AdOut Apps is an innovation that benefits the community and tourism businesses in Malaysia.

The support and involvement in an event by local citizens will indirectly affect the performance of event activities, and local communities would be influenced in their behavior towards cooperation in planning and holding the function. This study intend to investigate the level of residents’ support and local community participation towards the Putrajaya Flower and Garden Festival, Putrajaya (FLORIA Putrajaya). Besides, this study attempts to determine the relationship between local hospitality towards the event sustainability. Sample population for this study included the visitors who visited Putrajaya, Malaysia. The results were significant between overall variables (local residents support; local community participations; local hospitality) of local residents’ support toward event sustainability and destination image (ß=.120, p

Online shopping has become a prominent consumer market in purchasing travel-related products and is likely to become the largest market in the future. Website quality and evaluation on the travel agency website features have generally been recognized as a critical step to drive business online because it will influence customers' trust-building process and satisfaction level. There are a total of 274 travel agencies currently registered with the Ministry of Tourism and Culture (MOTAC) to provide the Umrah package in Malaysia. Due to a very competitive online travel package offers to Muslim pilgrimage for Umrah purpose, fraud packages have become a vital issue in the Malaysian market. Therefore, this study intends to develop an effective instrument to measure the Umrah Travel Agency website features based on customer satisfaction, trust, and the customers' intention to purchase the Umrah package. Some essential website features identified from previous literature are outlined in this study, such as ease of use, visual appeal, information quality, and information relevancy. A quantitative method using a self-administered survey has been used to collect data from 100 local Muslim youths. The instruments' validity, reliability, and normality of the data were analyzed by using SPSS software. The final result indicated that all 61 instruments in the questionnaire are reliable to be used in the actual study.

The Novel Corona Virus 2019 (COVID-19) pandemic outbreak has decreased international students’ enrolment in public and private educational institutions. The educational tourism industry can achieve better benefits if the service providers and policymakers become more proactive in understanding educational tourist behaviour when dealing with challenges during the pandemic. This study examines whether educational tourist and institutional physiognomies affect the relationship between motivation facets and destination selection behaviour within an augmented Stimuli-Organism-Response (S-O-R) model. This paper analyses the issues and objectives for the forthcoming study through several works of literature from various disciplines. The outcomes of the review proposed a conceptual framework to extend the S-O-R model in future research focusing on the relationship between educational tourist motivational facets, educational tourist and institution physiognomies, and destination selection behaviour.

People have various motives in participating as volunteers in special events. In fact, motivation theories of pull and push factors have been the common dimension in identifying motivation among volunteers toward satisfaction. Nevertheless, a limited number of studies have investigated the influence of demographics (age and gender) on motivation and satisfaction among special event volunteers. As special events have been expanding around the globe, identifying, and understanding the factors that influence volunteer motivation and satisfaction would enable event managers to develop better strategies for the retention of volunteers. Hence, this article specifically discussed if age and gender influence motivation and satisfaction among special event volunteers, with reference to Malaysian context.

The number of mobile phone services subscribers in Malaysia has been increasing tremendously. Ironically the number of complaints received with regard to mobile phone services is insignificant although complaining provides significant impact to organizations as well as to complainers or consumers. This study aims to investigate the relationship between public complaint and satisfaction with complaint handling. A total of 285 complainers of mobile phone user were selected as respondents. The values for GOF, AVE, CR and convergent validity confirmed the measurement model prior proceeding to structural model. The structural model revealed mixed results which provide the indicator of consumer satisfaction with complaint handling. © 2016 Published by Future Academy www.FutureAcademy.org.uk

Malaysia is experiencing a tremendous increase in mobile phone services users. Service providers are providing various complaint channels as one of the ways to improve services. Although complaining provides significant impact to organizations as well as to complainers or consumers, ironically the number of public complaints is insignificant. Based on previous study, two actions in public complaint namely public complaint soft action (PCSA) and public complaint extreme action (PCEA) were used in this study as the exogenous variables and satisfaction with complaint handling (SATCOM) as the endogenous variable. A total of 285 complainers of mobile phone user were selected as respondents. The values for GOF, AVE, CR and convergent validity confirmed the measurement model prior proceeding to structural model. The structural model revealed mixed results that provide indication of consumer satisfaction with complaint handling specifically in the mobile phone service industry.