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Despite recent advancements in Large Language Models (LLMs), their performance on tasks involving long contexts remains sub-optimal. In-Context Learning (ICL) with few-shot examples may be an appealing solution to enhance LLM performance in this scenario; However, naively adding ICL examples with long context introduces challenges, including substantial token overhead added for each few-shot example and context mismatch between the demonstrations and the target query. In this work, we propose to automatically generate few-shot examples for long context QA tasks by recycling contexts. Specifically, given a long input context (1-3k tokens) and a query, we generate additional query-output pairs from the given context as few-shot examples, while introducing the context only once. This ensures that the demonstrations are leveraging the same context as the target query while only adding a small number of tokens to the prompt. We further enhance each demonstration by instructing the model to explicitly identify the relevant paragraphs before the answer, which improves performance while providing fine-grained attribution to the answer source. We apply our method on multiple LLMs and obtain substantial improvements (+23\% on average across models) on various QA datasets with long context, especially when the answer lies within the middle of the context. Surprisingly, despite introducing only single-hop ICL examples, LLMs also successfully generalize to multi-hop long-context QA using our approach.

Large Language Models (LLMs) often do not perform well on queries that require the aggregation of information across texts. To better evaluate this setting and facilitate modeling efforts, we introduce TACT - Text And Calculations through Tables, a dataset crafted to evaluate LLMs' reasoning and computational abilities using complex instructions. TACT contains challenging instructions that demand stitching information scattered across one or more texts, and performing complex integration on this information to generate the answer. We construct this dataset by leveraging an existing dataset of texts and their associated tables. For each such tables, we formulate new queries, and gather their respective answers. We demonstrate that all contemporary LLMs perform poorly on this dataset, achieving an accuracy below 38\%. To pinpoint the difficulties and thoroughly dissect the problem, we analyze model performance across three components: table-generation, Pandas command-generation, and execution. Unexpectedly, we discover that each component presents substantial challenges for current LLMs. These insights lead us to propose a focused modeling framework, which we refer to as IE as a tool. Specifically, we propose to add "tools" for each of the above steps, and implement each such tool with few-shot prompting. This approach shows an improvement over existing prompting techniques, offering a promising direction for enhancing model capabilities in these tasks., Comment: Website (https://tact-benchmark.github.io), Huggingface (https://huggingface.co/datasets/google/TACT)

When large language models are aligned via supervised fine-tuning, they may encounter new factual information that was not acquired through pre-training. It is often conjectured that this can teach the model the behavior of hallucinating factually incorrect responses, as the model is trained to generate facts that are not grounded in its pre-existing knowledge. In this work, we study the impact of such exposure to new knowledge on the capability of the fine-tuned model to utilize its pre-existing knowledge. To this end, we design a controlled setup, focused on closed-book QA, where we vary the proportion of the fine-tuning examples that introduce new knowledge. We demonstrate that large language models struggle to acquire new factual knowledge through fine-tuning, as fine-tuning examples that introduce new knowledge are learned significantly slower than those consistent with the model's knowledge. However, we also find that as the examples with new knowledge are eventually learned, they linearly increase the model's tendency to hallucinate. Taken together, our results highlight the risk in introducing new factual knowledge through fine-tuning, and support the view that large language models mostly acquire factual knowledge through pre-training, whereas fine-tuning teaches them to use it more efficiently.

Large language models (LLMs) are prone to hallucinations, which sparked a widespread effort to detect and prevent them. Recent work attempts to mitigate hallucinations by intervening in the model's generation, typically computing representative vectors of hallucinations vs. grounded generations, for steering the model's hidden states away from a hallucinatory state. However, common studies employ different setups and do not properly separate different possible causes of hallucinations, making interventions misguided. In this work, we introduce a method for categorizing examples based on the model's prior knowledge, named WACK. We construct WACK benchmarks that support interventions in two settings: open-book and closed-book question answering. Using the benchmarks, we perform an extensive investigation of the effect of different choices for intervention, such as the intervened components, and how often and how strongly to intervene. We find that intervention success varies depending on the component, with the attention blocks performing well and the residual stream proving detrimental to language modeling capabilities. We also show that interventions can benefit from representative vectors collected before, rather than after, a hallucination occurs. Finally, we introduce a new dynamic intervention, which intervenes only if needed, and thus is more robust than standard static interventions. The code is available at https://github.com/technion-cs-nlp/hallucination-mitigation .

Language models often exhibit undesirable behavior, e.g., generating toxic or gender-biased text. In the case of neural language models, an encoding of the undesirable behavior is often present in the model's representations. Thus, one natural (and common) approach to prevent the model from exhibiting undesirable behavior is to steer the model's representations in a manner that reduces the probability of it generating undesirable text. This paper investigates the formal and empirical properties of steering functions, i.e., transformation of the neural language model's representations that alter its behavior. First, we derive two optimal, in the least-squares sense, affine steering functions under different constraints. Our theory provides justification for existing approaches and offers a novel, improved steering approach. Second, we offer a series of experiments that demonstrate the empirical effectiveness of the methods in mitigating bias and reducing toxic generation., Comment: Accepted in ICML 2024

Prompting language models to provide step-by-step answers (e.g., "Chain-of-Thought") is the prominent approach for complex reasoning tasks, where more accurate reasoning chains typically improve downstream task performance. Recent literature discusses automatic methods to verify reasoning to evaluate and improve their correctness. However, no fine-grained step-level datasets are available to enable thorough evaluation of such verification methods, hindering progress in this direction. We introduce REVEAL: Reasoning Verification Evaluation, a dataset to benchmark automatic verifiers of complex Chain-of-Thought reasoning in open-domain question-answering settings. REVEAL includes comprehensive labels for the relevance, attribution to evidence passages, and logical correctness of each reasoning step in a language model's answer, across a variety of datasets and state-of-the-art language models. Evaluation on REVEAL shows that verifiers struggle at verifying reasoning chains - in particular, verifying logical correctness and detecting contradictions. Available at https://reveal-dataset.github.io/ ., Comment: Accepted to ACL 2024

As instruction-tuned large language models (LLMs) gain global adoption, their ability to follow instructions in multiple languages becomes increasingly crucial. In this work, we investigate how multilinguality during instruction tuning of a multilingual LLM affects instruction-following across languages from the pre-training corpus. We first show that many languages transfer some instruction-following capabilities to other languages from even monolingual tuning. Furthermore, we find that only 40 multilingual examples integrated in an English tuning set substantially improve multilingual instruction-following, both in seen and unseen languages during tuning. In general, we observe that models tuned on multilingual mixtures exhibit comparable or superior performance in multiple languages compared to monolingually tuned models, despite training on 10x fewer examples in those languages. Finally, we find that diversifying the instruction tuning set with even just 2-4 languages significantly improves cross-lingual generalization. Our results suggest that building massively multilingual instruction-tuned models can be done with only a very small set of multilingual instruction-responses., Comment: Findings of ACL 2024

A growing area of research investigates augmenting language models with tools (e.g., search engines, calculators) to overcome their shortcomings (e.g., missing or incorrect knowledge, incorrect logical inferences). Various few-shot tool-usage strategies have been proposed. However, there is no systematic and fair comparison across different strategies, or between these strategies and strong baselines that do not leverage tools. We conduct an extensive empirical analysis, finding that (1) across various datasets, example difficulty levels, and models, strong no-tool baselines are competitive to tool-assisted strategies, implying that effectively using tools with in-context demonstrations is a difficult unsolved problem; (2) for knowledge-retrieval tasks, strategies that *refine* incorrect outputs with tools outperform strategies that retrieve relevant information *ahead of* or *during generation*; (3) tool-assisted strategies are expensive in the number of tokens they require to work -- incurring additional costs by orders of magnitude -- which does not translate into significant improvement in performance. Overall, our findings suggest that few-shot tool integration is still an open challenge, emphasizing the need for comprehensive evaluations of future strategies to accurately assess their *benefits* and *costs*., Comment: Accepted to EMNLP 2023 Findings

Trustworthy answer content is abundant in many high-resource languages and is instantly accessible through question answering systems, yet this content can be hard to access for those that do not speak these languages. The leap forward in cross-lingual modeling quality offered by generative language models offers much promise, yet their raw generations often fall short in factuality. To improve trustworthiness in these systems, a promising direction is to attribute the answer to a retrieved source, possibly in a content-rich language different from the query. Our work is the first to study attribution for cross-lingual question answering. First, we collect data in 5 languages to assess the attribution level of a state-of-the-art cross-lingual QA system. To our surprise, we find that a substantial portion of the answers is not attributable to any retrieved passages (up to 50% of answers exactly matching a gold reference) despite the system being able to attend directly to the retrieved text. Second, to address this poor attribution level, we experiment with a wide range of attribution detection techniques. We find that Natural Language Inference models and PaLM 2 fine-tuned on a very small amount of attribution data can accurately detect attribution. Based on these models, we improve the attribution level of a cross-lingual question-answering system. Overall, we show that current academic generative cross-lingual QA systems have substantial shortcomings in attribution and we build tooling to mitigate these issues., Comment: Published as a long paper at EMNLP 2023

Factual consistency evaluation is often conducted using Natural Language Inference (NLI) models, yet these models exhibit limited success in evaluating summaries. Previous work improved such models with synthetic training data. However, the data is typically based on perturbed human-written summaries, which often differ in their characteristics from real model-generated summaries and have limited coverage of possible factual errors. Alternatively, large language models (LLMs) have recently shown promising results in directly evaluating generative tasks, but are too computationally expensive for practical use. Motivated by these limitations, we introduce TrueTeacher, a method for generating synthetic data by annotating diverse model-generated summaries using a LLM. Unlike prior work, TrueTeacher does not rely on human-written summaries, and is multilingual by nature. Experiments on the TRUE benchmark show that a student model trained using our data, substantially outperforms both the state-of-the-art model with similar capacity, and the LLM teacher. In a systematic study, we compare TrueTeacher to existing synthetic data generation methods and demonstrate its superiority and robustness to domain-shift. We also show that our method generalizes to multilingual scenarios. Lastly, we release our large scale synthetic dataset (1.4M examples), generated using TrueTeacher, and a checkpoint trained on this data., Comment: Accepted as a long paper in EMNLP 2023

Automatically determining whether a text and a corresponding image are semantically aligned is a significant challenge for vision-language models, with applications in generative text-to-image and image-to-text tasks. In this work, we study methods for automatic text-image alignment evaluation. We first introduce SeeTRUE: a comprehensive evaluation set, spanning multiple datasets from both text-to-image and image-to-text generation tasks, with human judgements for whether a given text-image pair is semantically aligned. We then describe two automatic methods to determine alignment: the first involving a pipeline based on question generation and visual question answering models, and the second employing an end-to-end classification approach by finetuning multimodal pretrained models. Both methods surpass prior approaches in various text-image alignment tasks, with significant improvements in challenging cases that involve complex composition or unnatural images. Finally, we demonstrate how our approaches can localize specific misalignments between an image and a given text, and how they can be used to automatically re-rank candidates in text-to-image generation., Comment: Accepted to NeurIPS 2023. Website: https://wysiwyr-itm.github.io/

Abstractive summarization has enjoyed renewed interest in recent years, thanks to pre-trained language models and the availability of large-scale datasets. Despite promising results, current models still suffer from generating factually inconsistent summaries, reducing their utility for real-world application. Several recent efforts attempt to address this by devising models that automatically detect factual inconsistencies in machine generated summaries. However, they focus exclusively on English, a language with abundant resources. In this work, we leverage factual consistency evaluation models to improve multilingual summarization. We explore two intuitive approaches to mitigate hallucinations based on the signal provided by a multilingual NLI model, namely data filtering and controlled generation. Experimental results in the 45 languages from the XLSum dataset show gains over strong baselines in both automatic and human evaluation., Comment: 28 pages with links to released data

Large language models (LLMs) have shown impressive results while requiring little or no direct supervision. Further, there is mounting evidence that LLMs may have potential in information-seeking scenarios. We believe the ability of an LLM to attribute the text that it generates is likely to be crucial in this setting. We formulate and study Attributed QA as a key first step in the development of attributed LLMs. We propose a reproducible evaluation framework for the task and benchmark a broad set of architectures. We take human annotations as a gold standard and show that a correlated automatic metric is suitable for development. Our experimental work gives concrete answers to two key questions (How to measure attribution?, and How well do current state-of-the-art methods perform on attribution?), and give some hints as to how to address a third (How to build LLMs with attribution?).

Existing benchmarks for open-domain question answering (ODQA) typically focus on questions whose answers can be extracted from a single paragraph. By contrast, many natural questions, such as "What players were drafted by the Brooklyn Nets?" have a list of answers. Answering such questions requires retrieving and reading from many passages, in a large corpus. We introduce QAMPARI, an ODQA benchmark, where question answers are lists of entities, spread across many paragraphs. We created QAMPARI by (a) generating questions with multiple answers from Wikipedia's knowledge graph and tables, (b) automatically pairing answers with supporting evidence in Wikipedia paragraphs, and (c) manually paraphrasing questions and validating each answer. We train ODQA models from the retrieve-and-read family and find that QAMPARI is challenging in terms of both passage retrieval and answer generation, reaching an F1 score of 32.8 at best. Our results highlight the need for developing ODQA models that handle a broad range of question types, including single and multi-answer questions.

Despite their strong performance on many tasks, pre-trained language models have been shown to struggle on out-of-distribution compositional generalization. Meanwhile, recent work has shown considerable improvements on many NLP tasks from model scaling. Can scaling up model size also improve compositional generalization in semantic parsing? We evaluate encoder-decoder models up to 11B parameters and decoder-only models up to 540B parameters, and compare model scaling curves for three different methods for applying a pre-trained language model to a new task: fine-tuning all parameters, prompt tuning, and in-context learning. We observe that fine-tuning generally has flat or negative scaling curves on out-of-distribution compositional generalization in semantic parsing evaluations. In-context learning has positive scaling curves, but is generally outperformed by much smaller fine-tuned models. Prompt-tuning can outperform fine-tuning, suggesting further potential improvements from scaling as it exhibits a more positive scaling curve. Additionally, we identify several error trends that vary with model scale. For example, larger models are generally better at modeling the syntax of the output space, but are also more prone to certain types of overfitting. Overall, our study highlights limitations of current techniques for effectively leveraging model scale for compositional generalization, while our analysis also suggests promising directions for future work., Comment: EMNLP 2022

Grounded text generation systems often generate text that contains factual inconsistencies, hindering their real-world applicability. Automatic factual consistency evaluation may help alleviate this limitation by accelerating evaluation cycles, filtering inconsistent outputs and augmenting training data. While attracting increasing attention, such evaluation metrics are usually developed and evaluated in silo for a single task or dataset, slowing their adoption. Moreover, previous meta-evaluation protocols focused on system-level correlations with human annotations, which leave the example-level accuracy of such metrics unclear. In this work, we introduce TRUE: a comprehensive survey and assessment of factual consistency metrics on a standardized collection of existing texts from diverse tasks, manually annotated for factual consistency. Our standardization enables an example-level meta-evaluation protocol that is more actionable and interpretable than previously reported correlations, yielding clearer quality measures. Across diverse state-of-the-art metrics and 11 datasets we find that large-scale NLI and question generation-and-answering-based approaches achieve strong and complementary results. We recommend those methods as a starting point for model and metric developers, and hope TRUE will foster progress towards even better evaluation methods., Comment: Accepted as a long paper to NAACL 2022 main conference

In-context learning is a recent paradigm in natural language understanding, where a large pre-trained language model (LM) observes a test instance and a few training examples as its input, and directly decodes the output without any update to its parameters. However, performance has been shown to strongly depend on the selected training examples (termed prompt). In this work, we propose an efficient method for retrieving prompts for in-context learning using annotated data and a LM. Given an input-output pair, we estimate the probability of the output given the input and a candidate training example as the prompt, and label training examples as positive or negative based on this probability. We then train an efficient dense retriever from this data, which is used to retrieve training examples as prompts at test time. We evaluate our approach on three sequence-to-sequence tasks where language utterances are mapped to meaning representations, and find that it substantially outperforms prior work and multiple baselines across the board., Comment: NAACL-HLT 2022

Modern semantic parsers suffer from two principal limitations. First, training requires expensive collection of utterance-program pairs. Second, semantic parsers fail to generalize at test time to new compositions/structures that have not been observed during training. Recent research has shown that automatic generation of synthetic utterance-program pairs can alleviate the first problem, but its potential for the second has thus far been under-explored. In this work, we investigate automatic generation of synthetic utterance-program pairs for improving compositional generalization in semantic parsing. Given a small training set of annotated examples and an "infinite" pool of synthetic examples, we select a subset of synthetic examples that are structurally-diverse and use them to improve compositional generalization. We evaluate our approach on a new split of the schema2QA dataset, and show that it leads to dramatic improvements in compositional generalization as well as moderate improvements in the traditional i.i.d setup. Moreover, structurally-diverse sampling achieves these improvements with as few as 5K examples, compared to 1M examples when sampling uniformly at random -- a 200x improvement in data efficiency.

Sequence-to-sequence (seq2seq) models are prevalent in semantic parsing, but have been found to struggle at out-of-distribution compositional generalization. While specialized model architectures and pre-training of seq2seq models have been proposed to address this issue, the former often comes at the cost of generality and the latter only shows limited success. In this paper, we study the impact of intermediate representations on compositional generalization in pre-trained seq2seq models, without changing the model architecture at all, and identify key aspects for designing effective representations. Instead of training to directly map natural language to an executable form, we map to a reversible or lossy intermediate representation that has stronger structural correspondence with natural language. The combination of our proposed intermediate representations and pre-trained models is surprisingly effective, where the best combinations obtain a new state-of-the-art on CFQ (+14.8 accuracy points) and on the template-splits of three text-to-SQL datasets (+15.0 to +19.4 accuracy points). This work highlights that intermediate representations provide an important and potentially overlooked degree of freedom for improving the compositional generalization abilities of pre-trained seq2seq models.

Recent advances in open-domain QA have led to strong models based on dense retrieval, but only focused on retrieving textual passages. In this work, we tackle open-domain QA over tables for the first time, and show that retrieval can be improved by a retriever designed to handle tabular context. We present an effective pre-training procedure for our retriever and improve retrieval quality with mined hard negatives. As relevant datasets are missing, we extract a subset of Natural Questions (Kwiatkowski et al., 2019) into a Table QA dataset. We find that our retriever improves retrieval results from 72.0 to 81.1 recall@10 and end-to-end QA results from 33.8 to 37.7 exact match, over a BERT based retriever., Comment: NAACL 2021 camera ready

Generalization of models to out-of-distribution (OOD) data has captured tremendous attention recently. Specifically, compositional generalization, i.e., whether a model generalizes to new structures built of components observed during training, has sparked substantial interest. In this work, we investigate compositional generalization in semantic parsing, a natural test-bed for compositional generalization, as output programs are constructed from sub-components. We analyze a wide variety of models and propose multiple extensions to the attention module of the semantic parser, aiming to improve compositional generalization. We find that the following factors improve compositional generalization: (a) using contextual representations, such as ELMo and BERT, (b) informing the decoder what input tokens have previously been attended to, (c) training the decoder attention to agree with pre-computed token alignments, and (d) downsampling examples corresponding to frequent program templates. While we substantially reduce the gap between in-distribution and OOD generalization, performance on OOD compositions is still substantially lower.

Despite the success of sequence-to-sequence (seq2seq) models in semantic parsing, recent work has shown that they fail in compositional generalization, i.e., the ability to generalize to new structures built of components observed during training. In this work, we posit that a span-based parser should lead to better compositional generalization. we propose SpanBasedSP, a parser that predicts a span tree over an input utterance, explicitly encoding how partial programs compose over spans in the input. SpanBasedSP extends Pasupat et al. (2019) to be comparable to seq2seq models by (i) training from programs, without access to gold trees, treating trees as latent variables, (ii) parsing a class of non-projective trees through an extension to standard CKY. On GeoQuery, SCAN and CLOSURE datasets, SpanBasedSP performs similarly to strong seq2seq baselines on random splits, but dramatically improves performance compared to baselines on splits that require compositional generalization: from $61.0 \rightarrow 88.9$ average accuracy., Comment: ACL 2021 camera ready

Answering natural language questions over tables is usually seen as a semantic parsing task. To alleviate the collection cost of full logical forms, one popular approach focuses on weak supervision consisting of denotations instead of logical forms. However, training semantic parsers from weak supervision poses difficulties, and in addition, the generated logical forms are only used as an intermediate step prior to retrieving the denotation. In this paper, we present TAPAS, an approach to question answering over tables without generating logical forms. TAPAS trains from weak supervision, and predicts the denotation by selecting table cells and optionally applying a corresponding aggregation operator to such selection. TAPAS extends BERT's architecture to encode tables as input, initializes from an effective joint pre-training of text segments and tables crawled from Wikipedia, and is trained end-to-end. We experiment with three different semantic parsing datasets, and find that TAPAS outperforms or rivals semantic parsing models by improving state-of-the-art accuracy on SQA from 55.1 to 67.2 and performing on par with the state-of-the-art on WIKISQL and WIKITQ, but with a simpler model architecture. We additionally find that transfer learning, which is trivial in our setting, from WIKISQL to WIKITQ, yields 48.7 accuracy, 4.2 points above the state-of-the-art., Comment: Accepted to ACL 2020

We present a novel system providing summaries for Computer Science publications. Through a qualitative user study, we identified the most valuable scenarios for discovery, exploration and understanding of scientific documents. Based on these findings, we built a system that retrieves and summarizes scientific documents for a given information need, either in form of a free-text query or by choosing categorized values such as scientific tasks, datasets and more. Our system ingested 270,000 papers, and its summarization module aims to generate concise yet detailed summaries. We validated our approach with human experts., Comment: Accepted to EMNLP 2019

A major hurdle on the road to conversational interfaces is the difficulty in collecting data that maps language utterances to logical forms. One prominent approach for data collection has been to automatically generate pseudo-language paired with logical forms, and paraphrase the pseudo-language to natural language through crowdsourcing (Wang et al., 2015). However, this data collection procedure often leads to low performance on real data, due to a mismatch between the true distribution of examples and the distribution induced by the data collection procedure. In this paper, we thoroughly analyze two sources of mismatch in this process: the mismatch in logical form distribution and the mismatch in language distribution between the true and induced distributions. We quantify the effects of these mismatches, and propose a new data collection approach that mitigates them. Assuming access to unlabeled utterances from the true distribution, we combine crowdsourcing with a paraphrase model to detect correct logical forms for the unlabeled utterances. On two datasets, our method leads to 70.6 accuracy on average on the true distribution, compared to 51.3 in paraphrasing-based data collection., Comment: EMNLP-IJCNLP 2019

Currently, no large-scale training data is available for the task of scientific paper summarization. In this paper, we propose a novel method that automatically generates summaries for scientific papers, by utilizing videos of talks at scientific conferences. We hypothesize that such talks constitute a coherent and concise description of the papers' content, and can form the basis for good summaries. We collected 1716 papers and their corresponding videos, and created a dataset of paper summaries. A model trained on this dataset achieves similar performance as models trained on a dataset of summaries created manually. In addition, we validated the quality of our summaries by human experts., Comment: Accepted to ACL 2019

Training models to map natural language instructions to programs given target world supervision only requires searching for good programs at training time. Search is commonly done using beam search in the space of partial programs or program trees, but as the length of the instructions grows finding a good program becomes difficult. In this work, we propose a search algorithm that uses the target world state, known at training time, to train a critic network that predicts the expected reward of every search state. We then score search states on the beam by interpolating their expected reward with the likelihood of programs represented by the search state. Moreover, we search not in the space of programs but in a more compressed state of program executions, augmented with recent entities and actions. On the SCONE dataset, we show that our algorithm dramatically improves performance on all three domains compared to standard beam search and other baselines.

When answering a question, people often draw upon their rich world knowledge in addition to the particular context. Recent work has focused primarily on answering questions given some relevant document or context, and required very little general background. To investigate question answering with prior knowledge, we present CommonsenseQA: a challenging new dataset for commonsense question answering. To capture common sense beyond associations, we extract from ConceptNet (Speer et al., 2017) multiple target concepts that have the same semantic relation to a single source concept. Crowd-workers are asked to author multiple-choice questions that mention the source concept and discriminate in turn between each of the target concepts. This encourages workers to create questions with complex semantics that often require prior knowledge. We create 12,247 questions through this procedure and demonstrate the difficulty of our task with a large number of strong baselines. Our best baseline is based on BERT-large (Devlin et al., 2018) and obtains 56% accuracy, well below human performance, which is 89%., Comment: accepted as a long paper at NAACL 2019

Building a semantic parser quickly in a new domain is a fundamental challenge for conversational interfaces, as current semantic parsers require expensive supervision and lack the ability to generalize to new domains. In this paper, we introduce a zero-shot approach to semantic parsing that can parse utterances in unseen domains while only being trained on examples in other source domains. First, we map an utterance to an abstract, domain-independent, logical form that represents the structure of the logical form, but contains slots instead of KB constants. Then, we replace slots with KB constants via lexical alignment scores and global inference. Our model reaches an average accuracy of 53.4% on 7 domains in the Overnight dataset, substantially better than other zero-shot baselines, and performs as good as a parser trained on over 30% of the target domain examples., Comment: EMNLP 2018

Virtual agents are becoming a prominent channel of interaction in customer service. Not all customer interactions are smooth, however, and some can become almost comically bad. In such instances, a human agent might need to step in and salvage the conversation. Detecting bad conversations is important since disappointing customer service may threaten customer loyalty and impact revenue. In this paper, we outline an approach to detecting such egregious conversations, using behavioral cues from the user, patterns in agent responses, and user-agent interaction. Using logs of two commercial systems, we show that using these features improves the detection F1-score by around 20% over using textual features alone. In addition, we show that those features are common across two quite different domains and, arguably, universal., Comment: NAACL 2018

A fundamental challenge in developing semantic parsers is the paucity of strong supervision in the form of language utterances annotated with logical form. In this paper, we propose to exploit structural regularities in language in different domains, and train semantic parsers over multiple knowledge-bases (KBs), while sharing information across datasets. We find that we can substantially improve parsing accuracy by training a single sequence-to-sequence model over multiple KBs, when providing an encoding of the domain at decoding time. Our model achieves state-of-the-art performance on the Overnight dataset (containing eight domains), improves performance over a single KB baseline from 75.6% to 79.6%, while obtaining a 7x reduction in the number of model parameters., Comment: Accepted to ACL 2017