1. Beyond 311
- Author
-
Hoisington, Ted
- Subjects
Customer relationship management -- Technology application -- Methods ,Public sector -- Technology application ,Customer relationship management software -- Technology application -- Usage ,Customer relationship management software ,Customer relationship management ,Technology application ,Business, general ,Government - Abstract
Byline: Ted Hoisington Most cities and counties that have started using citizen relationship management systems (CRM) primarily see them as tools for managing information and requests from residents. However, the [...]
- Published
- 2010