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3 results on '"Hoisington, Ted"'

1. Beyond 311

Author

Hoisington, Ted

Subjects
Customer relationship management -- Technology application -- Methods, Public sector -- Technology application, Customer relationship management software -- Technology application -- Usage, Customer relationship management software, Customer relationship management, Technology application, Business, general, Government
Abstract

Byline: Ted Hoisington Most cities and counties that have started using citizen relationship management systems (CRM) primarily see them as tools for managing information and requests from residents. However, the [...]

Published
2010

2. Automated knowledge management: building the organizational memory

Author

Hoisington, Ted

Subjects
Knowledge management, Company business management, Knowledge management, Banking, finance and accounting industries, Business, Government
Abstract

A regional transportation agency has just hired an executive director. He is also new to the area, so while he understands the organization's mission, he doesn't know anything about key [...]

Published
2011

3. Automated Knowledge Management.

Author

Hoisington, Ted

Subjects
*HUMAN factors in automation, *PUBLIC sector, *KNOWLEDGE management, *GOVERNMENT productivity, *BEST management practices (Pollution prevention), *STAKEHOLDERS
Abstract

The article focuses on the automation of knowledge management in public-sector organizations. It says that a readily available organizational memory enhances productivity and supports best management practices. It mentions several advantages of the automated knowledge management to organizations which include avoiding embarrassing relationship mistakes, saving time in managing contact list details, and strengthening relationships with stakeholders.

Published
2011

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