Search

The sections in this article are 1 Exploring what Makes Documents Successful 2 Using a Process Model as a Job Aid for Successful Documents 3 Planning Successful Documents 4 Working out the Logistics of a Document Project 5 Focusing on the Content that users Need 6 Organizing to help users 7 Writing so users can Understand what they Find 8 Formatting (The Other Meaning of “Document Design”) 9 Reviewing, Evaluating, and Revising Drafts

This Appendix is an adjunct to a research report of the same title. The Department of the Army needs information to aid in making decisions about English language programs and limited-English-speaking soldiers. Thus, information was gathered by analyzing data types covering more than 4000 soldiers and by carrying out a field study at seven Army posts. The questionnaires and other data collection forms used in this field study are included in this Appendix.