Search

One of the marks of economic growth was the existence of knowledge production, transmission, and dissemination by research organizations and higher education. Stakeholders expected that research organizations are managed professionally and consider their interests. One of the approaches that can be used to ensure it is to use a quality management system. However, the implementation might not always be successful. This study aims to identify and evaluate the critical success factors of quality management implementation in R&D environment. This is a literature review using five major databases: EmeraldInsight, Taylor & Francis Online, Springerlink, JSTOR, and ScienceDirect combined with a quantitative study to determine rank based on mean scoring. This study found 21 critical success factors and proposed seven principal success factors. This study also suggested several recommendations for future research. [ABSTRACT FROM AUTHOR]