1. Chapter Multi-Aspectual Knowledge Elicitation for Procurement Optimization in a Warehouse Company
- Author
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Fotso Mtope, Franck Romuald, Joneidy, Sina, Pandit, Diptangshu, and Pour Rahimian, Farzad
- Subjects
domain experts ,knowledge elicitation ,multi-aspects ,machine learning ,procurement optimization ,warehouse ,technology acceptance ,thema EDItEUR::U Computing and Information Technology - Abstract
Efficient optimization of business processes required a profound understanding of expertise provided by domain specialists. However, extracting such insights can indeed be a laborious and time-consuming endeavour. This paper introduces the Multi-Aspectual Knowledge Elicitation framework (MAKE4ML) — a novel approach designed to effortlessly and effectively extract valuable information from domain experts. This framework inherently facilitates the development of machine-learning models capable of optimizing business processes, thereby diminishing reliance on experts. The framework's application within a food warehouse company is showcased, specifically targeting the enhancement of the procurement process. The employed methodology revolves around conducting comprehensive interviews with procurement experts, thereby enabling a meticulous exploration of diverse facets inherent to a business process. Subsequently, the gathered insights are employed to conceive and calibrate a machine learning model (time series forecasting). This model effectively emulates the domain experts' proficiency, offering invaluable decision-oriented insights. The outcomes of this study show that our framework allows efficient knowledge elicitation, which is a pivotal factor in formulating and deploying a bespoke machine-learning model. The proposed approach can be extended into various other business processes, thereby paving the way for operational refinement, cost reduction, and amplified efficiency
- Published
- 2023
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