Despite the fact that young people are engaging on an unprecedented scale with a range of online chat forums - from well-known platforms such as Facebook and Tumblr, to moderated spaces like Bebo, Habbo and Livewire - relatively little is known about how and why young people participate in moderated online chat spaces. Emerging research conducted by Young and Well CRC suggests moderated chat forums provide an important space for marginalised or vulnerable young people to engage with others in similar situations, share creative content and experiences, and develop the social skills and digital literacy to engage in other online activities, including forms of social networking (Third and Richardson 2010). Anecdotal evidence indicates effective chat hosts are key drivers of vulnerable young people's ongoing participation in online moderated chat. This study set out to better understand the role chat hosts play in chat spaces dedicated to vulnerable young people, as well as the kind of skills, expertise, training and ongoing professional development necessary to support chat hosts in their role. To do so, this study focused on a case study of the Livewire online moderated community. The research team conducted: - Content analysis of conversation threads comprising over 30,000 individual chat entries to identify and classify the roles chat hosts play in the chat rooms, as well as the strategies chat hosts use to engage members, facilitate conversation between members, and moderate member interactions; - Discursive analysis of an online discussion forum with 12 Livewire members who regularly engage in the chat rooms in order to understand how Livewire members experience the presence and role of the chat host is the Livewire chat rooms; - Discursive analysis of informal, semi-structured interviews with six Livewire chat hosts to identify how the chat hosts perceived the roles they play in the chat rooms, the skills, attributes and training required of an effective chat host, and the strategies they use to navigate difficult situations;1 and - A review of chat host training modules and materials to understand the extent to which training prepares chat hosts for situations they may encounter in the chat room. This report presents the key findings of this analysis.