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This activity has the purpose to provide knowledge, understanding and practices for entrepreneurs to collect and analyses business activity data using check sheets. Participants in this activity are entrepreneurs and stakeholders of small and medium industry (SMI) in the Meruya Selatan Village, Kembangan District, West Jakarta. The method of activities to be used in training activities and implementation of check sheet are online lecture, discussion, and question and answer, online questionnaire (pre-test and posttest), and practice. Participation and seriousness of the participants is good enough. Result of this training is entrepreneurs and stakeholders feel satisfied and get practical knowledge about using check sheet on data management of business activities.

The industrial competition requires companies to produce high-quality products, but the phenomenon is that companies still produce products that do not meet specifications and are returned by customers. This is the basis for conducting research aimed at analyzing the implementation of quality control, knowing the main defects of the product, and making improvements to reduce or eliminate problems during the production process using the Six Sigma approach with steps: Define, Measure, Analyze, Improve and Control. The research sample is the result of the final product inspection in April - September 2019. The results of the study indicate that the implementation of Quality control has been carried out but not maximally, with the root causes of the main defects being method, material, and machine. CTO in this research are: foreign body contamination, leak packaging, product temperature exceeds the standard, over drip, and thick fat. After improving, there was an increase in sigma level from 3.48 (performance baseline) to 3.83. Control is carried out to maintain consistency of corrective actions by regular briefings to operators, increasing GMP training, 5S, and product knowledge, standardizing SOP changes, adding necessary tools, and controlling preventive maintenance implementation. Keywords: Quality control, six sigma, wagyu, defect product, DMAIC

This activity has the purpose to give understanding and to train the ability in service industry in applying the method of service quality to improve the quality of service. Participants in this activity are stakeholders in service industry in the region of South Meruya West Jakarta those are business enterpreneur hosewives who are joined in RPTRA Mahkota South Meruya SelatanWest Jakarta. Method of training in increasing the quality of service is by using the method service quality in service industry they are: delivering material about service quality, delivering material about evaluating customer’s satisfaction with the material service quality. Participation and seriousness of the participants can be said is good enough. Result of this training is that members of Mahkota South Meruya feel satisfied and get practical knowledge about application of ServQual.

Kabupaten Banjarnegara merupakan salah satu kabupaten di provinsi Jawa Tengah memiliki komoditi Batik Gumelem yang menjadi salah satu komoditi unggulan. Pada data awal diketahui bahwa Industri Kecil Menengah (IKM) Batik Gumelem yang berlokasi di wilayah Kec. Susukan Kab. Banjarnegara memiliki permasalahan yang menggambarkan proses bisnis dari industri ini belum mampu mendukung pencapaian tujuan industri. Menggunakan pendekatan kualitatif, penelitian ini bertujuan memetakan aktifitas proses bisnis yang terjadi dalam IKM batik Gumelem Banjarnegara dengan pendekatan value chain dan Melakukan Perbaikan pada proses bisnis ( Business Process Improvement ) IKM Batik Gumelem. Hasil dari penelitian adalah diperlukannya rencana pelaksanaan ( action plan ) dalam memperbaiki proses bisnis batik Gumelem diantaranya adalah perlunya duduk bersama pengusaha, pemerintah dan stakeholder terkait. Perlunya pelatihan kepada pengusaha batik tentang pemasaran, keuangan dan administrasi disamping pelatihan kepada pembatik dalam meningkatkan kualitas hasil batik. Perlunya memperbaiki mekanisme pemasaran, penjualan dan standar pelayanan kepada konsumen. Bantuan infrastruktur yang dibutuhkan seperti toko/galeri atau bahkan toko online dilengkapi dengan peralatan dengan teknologi modern sangat dibutuhkan untuk menjadikan batik Gumelem sebagai komoditi unggulan Banjarnegara menjadi lebih baik dimasa yang akan datang.

This research was initiated by a desire to prove the sceptical views about the benefits of ISO 9000 in manufacturing industries, especially in Indonesia. This study was conducted by examining financial performance through basic financial assessment ratio standards of 27 listed manufacturing companies in the Indonesian Stock Exchange, at the stage prior to the ISO 9000 implementation, at the stage of efforts of implementation and at the stage of three years after the implementation. The first test, using McNemar’s test, shows that there was no significant impact of ISO 9000 towards the financial performance before and after the implementation. However, the second test, using Cochran’s Q, shows that all sample companies with more consistency became more efficient and faster, hence increasing financial performance, even though speed and quantity varied in each sample, and vice versa.

In automotive component company that produce electric components their supply activities have the opportunity to arise risks. Therefore, is necessary to identify and analyze critical risks or disturbances that are likely to arise and mitigate risks in operational activities in the component automotive supply chain. This research was conducted with using a house of risk model consisting of 2 phases. The first phase is identifying risk and agent risk, which then measure the severity and insurance level and calculate the aggregate risk priority (ARP) value. The second phase is handling risk. After doing research risk mitigations which were prioritized to be realized were review the current SOP and control the implementation, make punishment policy that does not to according to the SOP, maximize supervision to subordinates, discussions with customers for specific policy change in each issue, improve production and inventory control performance, arrange engine maintenance programs according to production capacity, discussion to review contracts with suppliers, strengthen implementation TQM in supplier and look forward to more long term potential supplier.

The purpose of this research is to improve the product quality problem experienced by one of dry SLS manufacturing company in Indonesia. The high number of non conforming product during the past year makes the sales target to be unachievable and caused the loss due to many rework process. Tools are used in this research is to apply the seven tools approach. Flowchart, Pareto chart, and histogram are used to calculate and determine the problem to be fixed. Collection of improvement idea is done by brainstorming and improvement analysis is done by using Fishbone diagram. The results of the improvements made good results are marked by decreasing the number and percentage of non conforming product more than 50 percent of the amount of non conforming product on the previous condition prior to the improvement.