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In task-oriented dialogue, a system often needs to follow a sequence of actions, called a workflow, that complies with a set of guidelines in order to complete a task. In this paper, we propose the novel problem of multi-step workflow action prediction, in which the system predicts multiple future workflow actions. Accurate prediction of multiple steps allows for multi-turn automation, which can free up time to focus on more complex tasks. We propose three modeling approaches that are simple to implement yet lead to more action automation: 1) fine-tuning on a training dataset, 2) few-shot in-context learning leveraging retrieval and large language model prompting, and 3) zero-shot graph traversal, which aggregates historical action sequences into a graph for prediction. We show that multi-step action prediction produces features that improve accuracy on downstream dialogue tasks like predicting task success, and can increase automation of steps by 20% without requiring as much feedback from a human overseeing the system.

Performing tasks on the web presents fundamental challenges to large language models (LLMs), including combinatorially large open-world tasks and variations across web interfaces. Simply specifying a large prompt to handle all possible behaviors and states is extremely complex, and results in behavior leaks between unrelated behaviors. Decomposition to distinct policies can address this challenge, but requires carefully handing off control between policies. We propose Stacked LLM Policies for Web Actions (SteP), an approach to dynamically compose policies to solve a diverse set of web tasks. SteP defines a Markov Decision Process where the state is a stack of policies representing the control state, i.e., the chain of policy calls. Unlike traditional methods that are restricted to static hierarchies, SteP enables dynamic control that adapts to the complexity of the task. We evaluate SteP against multiple baselines and web environments including WebArena, MiniWoB++, and a CRM. On WebArena, SteP improves (14.9\% to 33.5\%) over SOTA that use GPT-4 policies, while on MiniWob++, SteP is competitive with prior works while using significantly less data. Our code and data are available at https://asappresearch.github.io/webagents-step., Comment: Accepted at Conference on Language Modeling (COLM) 2024. 30 pages, 15 figures

A common training technique for language models is teacher forcing (TF). TF attempts to match human language exactly, even though identical meanings can be expressed in different ways. This motivates use of sequence-level objectives for dialogue response generation. In this paper, we study the efficacy of various offline reinforcement learning (RL) methods to maximize such objectives. We present a comprehensive evaluation across multiple datasets, models, and metrics. Offline RL shows a clear performance improvement over teacher forcing while not inducing training instability or sacrificing practical training budgets., Comment: Accepted at ICML 2023. 18 pages, 12 figures. Code available at https://github.com/asappresearch/dialogue-offline-rl

Current approaches for controlling dialogue response generation are primarily focused on high-level attributes like style, sentiment, or topic. In this work, we focus on constrained long-term dialogue generation, which involves more fine-grained control and requires a given set of control words to appear in generated responses. This setting requires a model to not only consider the generation of these control words in the immediate context, but also produce utterances that will encourage the generation of the words at some time in the (possibly distant) future. We define the problem of constrained long-term control for dialogue generation, identify gaps in current methods for evaluation, and propose new metrics that better measure long-term control. We also propose a retrieval-augmented method that improves performance of long-term controlled generation via logit modification techniques. We show through experiments on three task-oriented dialogue datasets that our metrics better assess dialogue control relative to current alternatives and that our method outperforms state-of-the-art constrained generation baselines.

We introduce Wav2Seq, the first self-supervised approach to pre-train both parts of encoder-decoder models for speech data. We induce a pseudo language as a compact discrete representation, and formulate a self-supervised pseudo speech recognition task -- transcribing audio inputs into pseudo subword sequences. This process stands on its own, or can be applied as low-cost second-stage pre-training. We experiment with automatic speech recognition (ASR), spoken named entity recognition, and speech-to-text translation. We set new state-of-the-art results for end-to-end spoken named entity recognition, and show consistent improvements on 20 language pairs for speech-to-text translation, even when competing methods use additional text data for training. Finally, on ASR, our approach enables encoder-decoder methods to benefit from pre-training for all parts of the network, and shows comparable performance to highly optimized recent methods., Comment: Code available at https://github.com/asappresearch/wav2seq

Professional summaries are written with document-level information, such as the theme of the document, in mind. This is in contrast with most seq2seq decoders which simultaneously learn to focus on salient content, while deciding what to generate, at each decoding step. With the motivation to narrow this gap, we introduce Focus Attention Mechanism, a simple yet effective method to encourage decoders to proactively generate tokens that are similar or topical to the input document. Further, we propose a Focus Sampling method to enable generation of diverse summaries, an area currently understudied in summarization. When evaluated on the BBC extreme summarization task, two state-of-the-art models augmented with Focus Attention generate summaries that are closer to the target and more faithful to their input documents, outperforming their vanilla counterparts on \rouge and multiple faithfulness measures. We also empirically demonstrate that Focus Sampling is more effective in generating diverse and faithful summaries than top-$k$ or nucleus sampling-based decoding methods., Comment: ACL 2021

We introduce a simple but flexible mechanism to learn an intermediate plan to ground the generation of abstractive summaries. Specifically, we prepend (or prompt) target summaries with entity chains -- ordered sequences of entities mentioned in the summary. Transformer-based sequence-to-sequence models are then trained to generate the entity chain and then continue generating the summary conditioned on the entity chain and the input. We experimented with both pretraining and finetuning with this content planning objective. When evaluated on CNN/DailyMail, XSum, SAMSum and BillSum, we demonstrate empirically that the grounded generation with the planning objective improves entity specificity and planning in summaries for all datasets, and achieves state-of-the-art performance on XSum and SAMSum in terms of Rouge. Moreover, we demonstrate empirically that planning with entity chains provides a mechanism to control hallucinations in abstractive summaries. By prompting the decoder with a modified content plan that drops hallucinated entities, we outperform state-of-the-art approaches for faithfulness when evaluated automatically and by humans., Comment: Accepted to appear at TACL (19 pages, pre-MIT Press publication version)

We propose encoder-centric stepwise models for extractive summarization using structured transformers -- HiBERT and Extended Transformers. We enable stepwise summarization by injecting the previously generated summary into the structured transformer as an auxiliary sub-structure. Our models are not only efficient in modeling the structure of long inputs, but they also do not rely on task-specific redundancy-aware modeling, making them a general purpose extractive content planner for different tasks. When evaluated on CNN/DailyMail extractive summarization, stepwise models achieve state-of-the-art performance in terms of Rouge without any redundancy aware modeling or sentence filtering. This also holds true for Rotowire table-to-text generation, where our models surpass previously reported metrics for content selection, planning and ordering, highlighting the strength of stepwise modeling. Amongst the two structured transformers we test, stepwise Extended Transformers provides the best performance across both datasets and sets a new standard for these challenges., Comment: 17 pages, EMNLP 2020

In this paper, we report the results of our participation in the TREC-COVID challenge. To meet the challenge of building a search engine for rapidly evolving biomedical collection, we propose a simple yet effective weighted hierarchical rank fusion approach, that ensembles together 102 runs from (a) lexical and semantic retrieval systems, (b) pre-trained and fine-tuned BERT rankers, and (c) relevance feedback runs. Our ablation studies demonstrate the contributions of each of these systems to the overall ensemble. The submitted ensemble runs achieved state-of-the-art performance in rounds 4 and 5 of the TREC-COVID challenge., Comment: 14 pages

We introduce BIOMRC, a large-scale cloze-style biomedical MRC dataset. Care was taken to reduce noise, compared to the previous BIOREAD dataset of Pappas et al. (2018). Experiments show that simple heuristics do not perform well on the new dataset, and that two neural MRC models that had been tested on BIOREAD perform much better on BIOMRC, indicating that the new dataset is indeed less noisy or at least that its task is more feasible. Non-expert human performance is also higher on the new dataset compared to BIOREAD, and biomedical experts perform even better. We also introduce a new BERT-based MRC model, the best version of which substantially outperforms all other methods tested, reaching or surpassing the accuracy of biomedical experts in some experiments. We make the new dataset available in three different sizes, also releasing our code, and providing a leaderboard., Comment: 10 pages, 4 figures, 5 tables

It is well known that the standard likelihood training and approximate decoding objectives in neural text generation models lead to less human-like responses for open-ended tasks such as language modeling and story generation. In this paper we have analyzed limitations of these models for abstractive document summarization and found that these models are highly prone to hallucinate content that is unfaithful to the input document. We conducted a large scale human evaluation of several neural abstractive summarization systems to better understand the types of hallucinations they produce. Our human annotators found substantial amounts of hallucinated content in all model generated summaries. However, our analysis does show that pretrained models are better summarizers not only in terms of raw metrics, i.e., ROUGE, but also in generating faithful and factual summaries as evaluated by humans. Furthermore, we show that textual entailment measures better correlate with faithfulness than standard metrics, potentially leading the way to automatic evaluation metrics as well as training and decoding criteria., Comment: ACL 2020, 14 pages

A major obstacle to the wide-spread adoption of neural retrieval models is that they require large supervised training sets to surpass traditional term-based techniques, which are constructed from raw corpora. In this paper, we propose an approach to zero-shot learning for passage retrieval that uses synthetic question generation to close this gap. The question generation system is trained on general domain data, but is applied to documents in the targeted domain. This allows us to create arbitrarily large, yet noisy, question-passage relevance pairs that are domain specific. Furthermore, when this is coupled with a simple hybrid term-neural model, first-stage retrieval performance can be improved further. Empirically, we show that this is an effective strategy for building neural passage retrieval models in the absence of large training corpora. Depending on the domain, this technique can even approach the accuracy of supervised models., Comment: 14 pages, 4 figures

Recent trends in natural language processing using pretraining have shifted focus towards pretraining and fine-tuning approaches for text generation. Often the focus has been on task-agnostic approaches that generalize the language modeling objective. We propose question generation as a pretraining method, which better aligns with the text generation objectives. Our text generation models pretrained with this method are better at understanding the essence of the input and are better language models for the target task. When evaluated on two text generation tasks, abstractive summarization and answer-focused question generation, our models result in state-of-the-art performances in terms of automatic metrics. Human evaluators also found our summaries and generated questions to be more natural, concise and informative., Comment: 9 pages

In this work we present Google's submission to the BioASQ 7 biomedical question answering (QA) task (specifically Task 7b, Phase B). The core of our systems are based on BERT QA models, specifically the model of \cite{alberti2019bert}. In this report, and via our submissions, we aimed to investigate two research questions. We start by studying how domain portable are QA systems that have been pre-trained and fine-tuned on general texts, e.g., Wikipedia. We measure this via two submissions. The first is a non-adapted model that uses a public pre-trained BERT model and is fine-tuned on the Natural Questions data set \cite{kwiatkowski2019natural}. The second system takes this non-adapted model and fine-tunes it with the BioASQ training data. Next, we study the impact of error propagation in end-to-end retrieval and QA systems. Again we test this via two submissions. The first uses human annotated relevant documents and snippets as input to the model and the second predicted documents and snippets. Our main findings are that domain specific fine-tuning can benefit Biomedical QA. However, the biggest quality bottleneck is at the retrieval stage, where we see large drops in metrics -- over 10pts absolute -- when using non gold inputs to the QA model.

Network Embedding (NE) methods, which map network nodes to low-dimensional feature vectors, have wide applications in network analysis and bioinformatics. Many existing NE methods rely only on network structure, overlooking other information associated with the nodes, e.g., text describing the nodes. Recent attempts to combine the two sources of information only consider local network structure. We extend NODE2VEC, a well-known NE method that considers broader network structure, to also consider textual node descriptors using recurrent neural encoders. Our method is evaluated on link prediction in two networks derived from UMLS. Experimental results demonstrate the effectiveness of the proposed approach compared to previous work., Comment: Proceedings of the 18th Workshop on Biomedical Natural Language Processing (BioNLP 2019) of the 57th Annual Meeting of the Association for Computational Linguistics (ACL 2019), Florence, Italy, 2019

We present AUEB's submissions to the BioASQ 6 document and snippet retrieval tasks (parts of Task 6b, Phase A). Our models use novel extensions to deep learning architectures that operate solely over the text of the query and candidate document/snippets. Our systems scored at the top or near the top for all batches of the challenge, highlighting the effectiveness of deep learning for these tasks., Comment: In Proceedings of the workshop BioASQ: Large-scale Biomedical Semantic Indexing and Question Answering, at the Conference on Empirical Methods in Natural Language Processing (EMNLP 2018), Brussels, Belgium, 2018. arXiv admin note: text overlap with arXiv:1809.01682

We explore several new models for document relevance ranking, building upon the Deep Relevance Matching Model (DRMM) of Guo et al. (2016). Unlike DRMM, which uses context-insensitive encodings of terms and query-document term interactions, we inject rich context-sensitive encodings throughout our models, inspired by PACRR's (Hui et al., 2017) convolutional n-gram matching features, but extended in several ways including multiple views of query and document inputs. We test our models on datasets from the BIOASQ question answering challenge (Tsatsaronis et al., 2015) and TREC ROBUST 2004 (Voorhees, 2005), showing they outperform BM25-based baselines, DRMM, and PACRR., Comment: In Proceedings of the Conference on Empirical Methods in Natural Language Processing (EMNLP 2018), Brussels, Belgium, 2018

The rise of neural networks, and particularly recurrent neural networks, has produced significant advances in part-of-speech tagging accuracy. One characteristic common among these models is the presence of rich initial word encodings. These encodings typically are composed of a recurrent character-based representation with learned and pre-trained word embeddings. However, these encodings do not consider a context wider than a single word and it is only through subsequent recurrent layers that word or sub-word information interacts. In this paper, we investigate models that use recurrent neural networks with sentence-level context for initial character and word-based representations. In particular we show that optimal results are obtained by integrating these context sensitive representations through synchronized training with a meta-model that learns to combine their states. We present results on part-of-speech and morphological tagging with state-of-the-art performance on a number of languages.

We show that small and shallow feed-forward neural networks can achieve near state-of-the-art results on a range of unstructured and structured language processing tasks while being considerably cheaper in memory and computational requirements than deep recurrent models. Motivated by resource-constrained environments like mobile phones, we showcase simple techniques for obtaining such small neural network models, and investigate different tradeoffs when deciding how to allocate a small memory budget., Comment: EMNLP 2017 short paper

We study the use of greedy feature selection methods for morphosyntactic tagging under a number of different conditions. We compare a static ordering of features to a dynamic ordering based on mutual information statistics, and we apply the techniques to standalone taggers as well as joint systems for tagging and parsing. Experiments on five languages show that feature selection can result in more compact models as well as higher accuracy under all conditions, but also that a dynamic ordering works better than a static ordering and that joint systems benefit more than standalone taggers. We also show that the same techniques can be used to select which morphosyntactic categories to predict in order to maximize syntactic accuracy in a joint system. Our final results represent a substantial improvement of the state of the art for several languages, while at the same time reducing both the number of features and the running time by up to 80% in some cases.

Morpho-syntactic lexicons provide information about the morphological and syntactic roles of words in a language. Such lexicons are not available for all languages and even when available, their coverage can be limited. We present a graph-based semi-supervised learning method that uses the morphological, syntactic and semantic relations between words to automatically construct wide coverage lexicons from small seed sets. Our method is language-independent, and we show that we can expand a 1000 word seed lexicon to more than 100 times its size with high quality for 11 languages. In addition, the automatically created lexicons provide features that improve performance in two downstream tasks: morphological tagging and dependency parsing., Comment: Transactions of the Association for Computational Linguistics (TACL) 2016

To facilitate future research in unsupervised induction of syntactic structure and to standardize best-practices, we propose a tagset that consists of twelve universal part-of-speech categories. In addition to the tagset, we develop a mapping from 25 different treebank tagsets to this universal set. As a result, when combined with the original treebank data, this universal tagset and mapping produce a dataset consisting of common parts-of-speech for 22 different languages. We highlight the use of this resource via two experiments, including one that reports competitive accuracies for unsupervised grammar induction without gold standard part-of-speech tags.

In this paper we present a novel framework for extracting the ratable aspects of objects from online user reviews. Extracting such aspects is an important challenge in automatically mining product opinions from the web and in generating opinion-based summaries of user reviews. Our models are based on extensions to standard topic modeling methods such as LDA and PLSA to induce multi-grain topics. We argue that multi-grain models are more appropriate for our task since standard models tend to produce topics that correspond to global properties of objects (e.g., the brand of a product type) rather than the aspects of an object that tend to be rated by a user. The models we present not only extract ratable aspects, but also cluster them into coherent topics, e.g., `waitress' and `bartender' are part of the same topic `staff' for restaurants. This differentiates it from much of the previous work which extracts aspects through term frequency analysis with minimal clustering. We evaluate the multi-grain models both qualitatively and quantitatively to show that they improve significantly upon standard topic models.