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Self-esteem is an essential element in the personal training of students in the educational system and for life. A direct correlation between high self-esteem and the ability to achieve autonomous and meaningful learning of students is recognized, but in the same way, autonomous learning imposes the need for independence and responsibility skills. The objective was to design a methodological strategy that allows the development of autonomous learning (fifth-year students) in correspondence with promoting factors that influence a boost in self-esteem as necessary skills for their intellectual growth. The research adopted a quantitative approach; types of correlational, experimental and longitudinal research. Theoretical methods were used in the conceptual theoretical analysis and the design of the instruments applied in the diagnosis made (observation, documentary analysis, interview and survey). The results obtained in the survey were applied to the validity and reliability tests (Cronbach's Alpha and R square) with the support of the SSPS V25 software. A procedure in approximation to the VALPER Method was proposed, which allowed the determination of six influential variables and their relative weights to be considered in the strategy, and that contribute to the development of self-esteem and learning. Through them, two Comprehensive Indexes were built that were evaluated before and after the implementation of the strategy and exhibit variations in self-esteem from 2.6344 to 2.9857 and in learning from 2.4067 to 3.1544, which demonstrate the effectiveness of the proposal made. [ABSTRACT FROM AUTHOR]

The article perfects the operation of the lines of research in the management of science activity at the University of Matanzas so that they achieve effective expression in the University-Society link. Theoretical and empirical level methods are used. The historical-logical, analytic-synthetic, inductive-deductive, modeling, and system approach were theoretical-level methods used. These methods allowed the proposal of a work procedure. The results achieved through the science, technology, and innovation management indicators established by the Ministry of Higher Education of Cuba were evaluated. New actions to fulfill the goal of deepening the university-government-productive sector linkage and increasing its impact on sustainable economic and social development were projected. In general, the lines of research for the period 2016-2020 were worked, the lines of 2021-2025 are restructured and progress is shown in the indicators due to the management carried out. [ABSTRACT FROM AUTHOR]

The incidence of information and communication technologies in the teaching-learning process is addressed, especially the use of the Educaplay tool. The objective is to develop skills and abilities in the mastery of the English language with the application of music as multimedia content implemented in Virtual Learning Environments by means of a pedagogical strategy. Theoretical research methods are used in the study of the referential theoretical framework as a guide for the systematization of the precedent knowledge and basis for the elaboration of the strategy and the survey used in the verification. Empirical methods such as questionnaires and surveys are also applied and combined with the use of statistical-mathematical tools such as the Group Satisfaction and recommendation indexes. SPSS software is used to test the validity of the instrument (Conbrach's Alpha) and reliability (R-squared), as well as the development of statistical tests such as normality test, Pearson's correlation and Chi-Square. Satisfactory results were obtained with the use of the tool for the four dimensions studied and excellent values for usability, applicability, and recommendation of the strategy by users. [ABSTRACT FROM AUTHOR]

In the complex, globalized and competitive business context, process management is a necessity in achieving competitive advantages. In recent years, there has been a growth in publications on process management and its relationship with knowledge management. The competitive advantages that an adequate knowledge management produces depend not only on the amount of knowledge gathered and stored but on its use. Consequently, the objective of the work is to identify the necessary knowledge for the development of activities, in the processes, as a management and improvement tool in a medicine company. As a result, the DACUM letter is presented, for the identification of the necessary knowledge, to the process management procedure and is integrated, in a single procedure, to identify the necessary knowledge in the development of the activities of the processes and the support for its documentation. [ABSTRACT FROM AUTHOR]

Risk management plays an essential at the organizational level; its integrated management contributes to the process approach, to the best use of resources, minimizes costs, and it evidences a culture focused on the establishment of internal control. The paper depicts a risk management procedure builton the literature review and the application of cluster analysis to determine the stages and variables commonly used in precedent works, all that enriched with practical experience and approaches of specialists. It was obtained a risk management procedure, articulated to the legal framework, supported in a computer tool that promotes effective management and offers relevant information for decision making, as well as a questionnaire to evaluate the amount of risk management applied at the company. The usefulness and usability degree for users was measured using Iadov's Method. [ABSTRACT FROM AUTHOR]

The research proposes a procedure for process improvement that focuses its goal on achieving customer focus, strategic alignment and continuous improvement. The proposal is the result of the study and statistical analysis of more than 80 improvement procedures found in the literature, its partial application for more than 10 years in at least 40 manufacturing and service companies and the insertion of a set of statistical tools and criteria of decision that help to its scientific foundation, as well as to the reduction of the time of its application. On the other hand, the exhaustive representation of the processes that are achieved with its application contributes to the implementation and integration of the management systems associated with ISO standards. [ABSTRACT FROM AUTHOR]

The work is based on the study of Ecuadorian legal framework as well as the diagnosis in a Cacao production organization at Vinces, Ecuador. Consequently, is highlighted the need to empower human talent and knowledge management, corroborating government's needs of developing this sector. Seventy-one Knowledge Management models were studied based on twelve selected variables, the inclusion was subject to their presence on previous models or the need to answer the current problem. A bibliometric study was carried out based on the co-occurrence of keywords (variables) and Knowledge Management models using a software to perform a cluster analysis. The obtained results were the basis to build a Knowledge Management model, which allows empowering human talent and the organizational culture of peasant organizations in Vinces. [ABSTRACT FROM AUTHOR]

The present publication is the result of an investigation carried out in the factory of cements ¨Cementos Cienfuegos S.A¨, its main objective is to present a model and its implementation procedure for the administration and improvement of the processes with contribution to the integration of systems normalized in the Cuban cement plants. An exploratory, qualitative and descriptive methodology was used, on the base of more than eighty procedures found in the bibliography. It was obtained the pattern and their procedure as a result to negotiate and to improve the processes in the Cuban cement plants. It contributes to the integration of the systems normalized by means of the analysis of the relationship of actions of improvement by each administration system. You concludes that: a procedure of improvement should be designed as a ¨Measure Suit¨, with a recurrent character and he/she should obtain taxes in the different prevailing administration systems in the organization. [ABSTRACT FROM AUTHOR]

It proves to be traditional to find at the Universities of the Ecuador Planificación's existence Strategic; But incompatible the experiences of an adequate decentralization in his operating planning prove to be very limited with this organizational proposal and, less still, his step in agreement to the processes. A conceptual model with systemic focus and of satisfying processes with the need to articulate the Strategic Planning with the operating one belonging to the Institutions of Higher Education of the Ecuador of the public sector proposes the present article. The proposal besides attempts the perfecting of the informative system and its concession on the base of information technologies, the articulation with the regulatory Ecuadorian frame and the satisfaction of stakeholders of the organization. [ABSTRACT FROM AUTHOR]

Management control is a science with a growing connotation, basically because of its contribution to follow up and control of the strategic planning process. Planning and control are acknowledged to be two sides of a coin for, ever since the main phases of planning, it is necessary to control the organization performance so as to take proactive measures and, this way, to ensure the accomplishment of projected goals. In spite of the fact that organizations shouldn't be evaluated only with financial indicators, it is unquestionable the relevant role that economical dimension plays in management control, which is to reach strategic goals in an effective way. For instance, this paper exposes a set of steps to conduct an economic and financial analysis, as well as a supportive case of study. [ABSTRACT FROM AUTHOR]

The present publication is the result of a research did it in the Cements Cienfuegos S.A. Factory, its general objective was establish a procedure to identify and evaluate the improving opportunities. The main results are focus in the proposal of the procedure that it become as an effort to make it easy the process improves with the integration of the management systems; at same time give you possibilities in the measurement of the feasibility and actions impacts. This was establishing as an instruction to selection and treatment of improving opportunities in the cement industry. [ABSTRACT FROM AUTHOR]

The turbulence affecting the worldwide organizations makes it necessary to allocate the scarce resources in those processes that may reach the goals and generate higher outcomes. In this context, since decades ago, health care organizations make great efforts to adopt managerial techniques, imported from manufacturing environment, having as goal the optimization of results in the key decision areas as well as the improvement of quality of care. That is the case of Materials Requirement Planning (MRP) models, which were created in order to plan and control materials and capacity requirements. For hospitals, it materials and human resources plans needed to assist specific groups of patients. This work proposes a model to Manage Hospital Resources (HRP) as a result of a theoretical analysis with an application in of this sector. [ABSTRACT FROM AUTHOR]

The transference of technologies from the university to the company is aimed at increasing the levels of production and services that the present-day society demands, and for that purpose it needs more integration of the knowledge. This research is based in a study of the transactional descriptive type in which the benefits that comes from the transference of technologies from the university to the company focused on the valuable networks are exposed. The main results include the construction of theoretical definitions that helps to understand and to appraise the importance of the use of valuable networks like a mechanism that contributes to the elevation of the knowledge of the actors of the linkage. Finally, it is provided a model for the development of the valuable network in the transference of technologies University-Company, the general procedure that permits its materialization and a sample of results attained with the implementation. [ABSTRACT FROM AUTHOR]

The present paper discusses the importance of system and processes characterization and classification for organizational management and improvement. In order to so, the article shows a theoretical overview on methods to characterize and classify systems and processes, putting special emphasis on health care services and the conception of a procedure for managing and improving process in such environment, with the use of the methods exposed. So as to demonstrate the relevance of this topic, it is illustrated a case study in a particular health care organization. [ABSTRACT FROM AUTHOR]

This work intends to do a comprehensible compilation of integrated indexes created in Cuba the last years, as a supporting tool to organizations´ management systems. Based on the study of 30 indexes, it is designed a methodology that synthesizes the experiences of such practice together with the illustration of methods and techniques employed in the different phases of the proposed methodologies; such is the case of Brainstorming, Kendall, Fuller and Analytic Hierarchy Process methods and multi goal programming. Besides, the article offers considerations about the importance of this managerial practice in our particular environment, as well as suggestions to improve the design of those instruments. [ABSTRACT FROM AUTHOR]

This paper presents a procedure in order to measuring and assessing the external client's satisfaction in Cuban technology-based enterprises, using a single project approach with an application case in the hydraulic sector. The procedure is carried out in stages that provide essential outcomes to the organization. As a part of the procedure, "quality attributes and dimensions" of the product are identified. Then, the instrument to assess the client´s satisfaction is designed, validated and applied. Finally, an integral index of the external client's satisfaction is defined. Among the main results of this research are the definition and assessment of the quality attributes that define the projects and an integral index that permits to assess the perceived quality of management from the client's perspective, and allows taking corrective measures and planning actions in order to avoid any possible deterioration of this indicator. [ABSTRACT FROM AUTHOR]

Nowadays, it is necessary a change to the supply chain management in the Cuban economy, which is showed through many symptoms that express the lack of coordination in the enterprise networks. The present work applies this approach to the tomato paste commercial supply chain, from the national production and industry, the imports of this product and its supply to the network of markets. The collaborative planning is analysed as the main concept for the coordination in this supply chain. There were detected problems such as: the lack of knowledge about the demand, the inappropriate product management in local markets and the low integration of the supply chain in order to reach high levels of availability. As a result, it is proposed the collaborative planning as the basic philosophy in order to improve the client satisfaction. [ABSTRACT FROM AUTHOR]

The transference of technologies of the university to the sugar industry the Cuban is indented to lift the levels of production and of services of the society present-day and he calls for bigger integration of knowledge for it. The developed investigation comes from the transactional descriptive, patterned factfinding type integrated by techniques like the analysis of semantic contents, based in Kockelmans valuation method, 1975. They expose the benefits that come from the transference of technologies of the university to the sugar industry focused to the Valuable Nets like a jump to the society of knowledge. The Cuban, sharing resources gets for herself the construction of theoretic definitions that help to understand and to appraise the importance of the use of Valuable Nets like mechanism that contributes to the integration of knowledge among the university and sugar industry and to complement him mutually to obtain competitive advantages, and contributing to the bringing up to date of the economic model Cuban, pass mark during the 6to Congress of Party Communist of Cuba. Finally, the Model of valuable Nets that permits his materialization, the general procedure are offered, and a sign of results obtained with his application to depart of the technological transference that University of Holguin "Oscar Lucero Moya" to enterprise sugar mill "Jesus Rabbi" of the municipality of Calimete at Matanzas province. It is been able to describe the influence that exercises the Valuable Nets in the transference of technologies in present-day achievements attained by this enterprise. [ABSTRACT FROM AUTHOR]

El objetivo de este artículo es presentar un procedimiento que permita identificar aquellas variables relevantes que influyen en la demanda de construcción de nuevas viviendas y otras acciones constructivas. A partir de un estudio bibliográfico se demuestra el vínculo socioeconómico territorial al comportamiento de la demanda de viviendas y logra seleccionar un conjunto de 41 variables. Mediante un procedimiento diseñado que utiliza el trabajo con grupo de expertos, técnicas estadísticas y herramientas de análisis de redes sociales se encuentran ocho variables y cuatro conjuntos relacionados de ellas, que pueden ser utilizados para conformar modelos de pronósticos de demanda de construcción de viviendas. [ABSTRACT FROM AUTHOR]

The relationship between teaching and practical training, i.e., the link between theory and practice, occurs since the very first academic years through the combination of teaching, real-life and research activities. This paper shows the results of a strategy adopted by the teaching staff in the Knowledge Management Department Lázaro Quintana Tápanes in order to promote scientific research by Industrial Engineering majors at the University of Matanzas, with these adopting a Knowledge Management approach. In this way, real-life and research activities could be combined. This was also a contribution to university management. [ABSTRACT FROM AUTHOR]

Adequate territorial planning is essential for the sustainability of development and, within it, the integration of ecosystem services is key. The objective of this research is to present a procedure for the integration of ecosystem services to territorial planning in the socioeconomic context of Cuba. Methods are applied: historicallogical, synthesis analysis and inductive-deductive. As results, the procedure designed for the integration of ecosystem services into territorial planning is presented; as well as its application in the Ciénaga de Majaguillar. Likewise, lines of action are proposed to implement changes in territorial planning resulting from the integration of ecosystem services, which are based on indicators of ecosystem services for decision making related to the sustainable use of the goods and services of the ecosystems that they simultaneously promote human well-being and the conservation of biodiversity. [ABSTRACT FROM AUTHOR]

The dynamism experienced by organizations today must be compensated with the use of techniques and tools that meet their needs. The conjugation of elements of the classical administration, with the new tendencies to manage the companies is a feasible conception in the search of results for the increase of the organizational performance. In this paper a procedure for the application of the DACUM method, originally conceived for the occupational description of a job, in an approach to Knowledge Management is proposed. The adaptation raises the extension of a matrix that incorporates the necessary knowledge for the execution of tasks and functions that converts the method into a feasible use tool in the elaboration of improvement programs and in the knowledge audit processes. [ABSTRACT FROM AUTHOR]

In the article a conceptual model for effective and proactive management of knowledge through the proposed observatory. It is based on critical analysis and statistical processing of more than 100 models of knowledge management and intellectual capital. Five studies conducted for the purpose and is complemented by a review of work done in Cuba on the subject with emphasis on doctoral theses 26 are taken as references. It is determined that more variables are present in models: the processes through which develops; the key factors to be precisely the essential basic components; the need for accessible information, relevant and reliable; and training for effective management of knowledge management. limited use or presence in the scientific results Observatory studied as repositories and tools for managing knowledge, regardless of their importance and development achieved today is appreciated. [ABSTRACT FROM AUTHOR]

In the article a conceptual model for effective and proactive management of knowledge through the proposed observatory. It is based on critical analysis and statistical processing of more than 100 models of knowledge management and intellectual capital. Five studies conducted for the purpose and is complemented by a review of work done in Cuba on the subject with emphasis on doctoral theses 26 are taken as references. It is determined that more variables are present in models: the processes through which develops; the key factors to be precisely the essential basic components; the need for accessible information, relevant and reliable; and training for effective management of knowledge management. limited use or presence in the scientific results Observatory studied as repositories and tools for managing knowledge, regardless of their importance and development achieved today is appreciated. [ABSTRACT FROM AUTHOR]

Knowledge is one of the most important assets for the success of any organization; hence, the need to manage, effectively and proactively. The fundamental aim repositories capture knowledge so that others can have access to it. In Cuba, most universities have managed to produce and store their thesis research in some kind of institutional repository; however, there is no single record of these documents on the network of the Ministry of Higher Education. This work aims to equip Industrial Engineering researchers a tool that allows them to manage the above information, through a repository of doctoral theses of the National Tribunal of Industrial Engineering. In this study, job Statistics defended by themes, sectors of the economy, participating countries, some bibliometric indexes and other information of interest are showed. [ABSTRACT FROM AUTHOR]

The existing conditions in the world impose the search for greater effectiveness in the use of energy carriers. On the other hand, every day management control becomes more necessary and essential. Thus, this work was carried out in a hotel in Varadero and its objective is to design energy performance indicators in accordance with hotel facilities for tourism. It is based on the application of a set of theoretical research methods that allow formulating the necessary indicators, with fundamental reference to the NC ISO 50001: 2019. The energy performance indicators for the carriers of electricity and water are determined; as well as the feasibility of carrying out analyzes that contribute to the best management of the installation and to take measures that allow reacting to negative variations. The behavior for the reference year of all the proposed indicators is determined, in a combination of those that depend on the level of occupation and others that are unrelated to this essential variable in tourism. [ABSTRACT FROM AUTHOR]

This material attempts to formalize key issues about management control in international public sector, and, consequently, to illustrate a methodological approach to its implementation in social investment projects development in Angola. To reach such objective, the article firstly conducts a bibliographic overview of texts published in Europe, Latin-America, as well as the United States during the last decade; it secondly studies the limitations of projects Public Management in Angola with the use of observation, interviews, questionnaires together with the analysis of legal framework; finally, it is presented a conceptual approach, intended to improve performance of social investment projects. As a result there are exposed the main components of a model for management control of social investment projects, that aligns to the theoretical issues previously synthesized and practical context of Angolan public sector. [ABSTRACT FROM AUTHOR]

The objective of this article is to develop a procedure to the management control, based in a balanced scorecard with focus of process, which contribute to improve the efficiency and the efficacy in the Comercializadora Divep Sancti Spíritus Enterprise. A procedure, based in the Balanced Scorecard, that integrates the process definition into the planning is defined. As results, the key factors of the enterprise success associated to the four perspectives of the Balanced Scorecard which are linked through the cause-effect relations are defined and the strategic map that contribute visualizing and communicating the enterprise strategy is obtained. The indicators are evaluated with the assistance of the software GECAS version 3.0. The implementation of the procedure contributed to improve the efficiency and the efficacy in the Comercializadora Divep Sancti Spíritus Enterprise. [ABSTRACT FROM AUTHOR]

The objective of this paper is to analyze the role played by strategic planning in the management of public organizations, as a way to formalize key aspects to be considered in the design of a management control model for the abovementioned institutions. In order to fulfill the established goal, it is conducted an analysis of public management as well as strategic planning methodologies. Such study showed that strategic planning is a basic tool in the consulted management models and that there are some steps universally used in any context, included the public sector, for its development. Nevertheless there are three conditions to take into account: the alignment to legal and normative requirements, the stakeholders approach and the social responsibility principles. [ABSTRACT FROM AUTHOR]

New computing and communications technologies have allowed information to become a key factor of success for organizations. This work is intended at carrying out an analysis of the evolution and the concept framework of information systems. Matching points from different authors regarding definitions and the main deficiencies to be solved are defined. A bibliographic analysis was performed in order to draft the concept framework. It was concluded that the information system is a dynamic and open one turning the data into information to be relayed inside and outside the organization in order to support command and decision making processes. [ABSTRACT FROM AUTHOR]

At the international level, there are different investigations that pretend to measure innovation. In Cuba, there are organizations created to monitor and lead science and technology activities. On the other hand, there is a regulatory frame that establishes the mechanisms to promote these activities in enterprises. In spite of all these efforts there is not an indicator system that allows to evaluate and monitoring Technology and Innovation Management in a comprehensive way for hotel sector, which requires a new approach to generate the information necessary to those ends. The objective is to evaluate the Technology and Innovation Management, taking into account indicators related to dimensions that integrate all elements of innovation and technology, as well as its management and provide its improvement. The main results are focused on the development of 16 indicators associated to 6 dimensions that comprehend Technology and Innovation Management in an integrated way for enterprise sector. [ABSTRACT FROM AUTHOR]

The international practice in Technology and Innovation Management (TIM) and the situation of the studied hotel organizations, about science and technology, provide the possibility of identifying the lack of procedures to evaluate the TIM, so, the objective of this paper is to create a procedure of evaluation and an improvement of the Technology and Innovation Management for hotel organizations with all included modality, which contributes to the improvement of its management and development of their processes. The main results are focused on the development of a general procedure, supported by specific procedures for: obtaining dimensions and markers to evaluate the TIM, calculating the markers and integral index of the TIM, designing and implementing improvement proposals. [ABSTRACT FROM AUTHOR]

The social networks analysis has its mainly used in the networks of publications, networks of cocitations, collaboration structures and information resources on the web. Currently, it begins to be part of the knowledge management audit tools, although there are scares applications associated with labor relations and the interaction of people as result of their tasks in the workplace. The research objective is to develop a procedure for social networks analysis as a tool for the audit of knowledge management. The methods used are synthesis analysis, hypothetical deductive, system approach and intermediation, proximity, degree centrality and cluster analysis. As a result, is propose a methodology for the application of social network analysis that facilitates the application of other knowledge management tools, such as the DACUM method and knowledge maps. [ABSTRACT FROM AUTHOR]

Cuban National System faces an important challenge, which is to consolidate the improvement programs of their institutions; consequently, there are considered key objectives like: fostering creativity and innovation; promoting continuous training; and ensuring the efficiency seeking, the application of best practices and permanent processes evaluation. These objectives are commonly assumed when organizations adopted managerial approaches based on quality, efficiency, effectiveness and service to clients. Hence, this paper shows the results of experiences in business process management, being conceived as a work setting of improvement in health institutions. To seek such goal, it is conducted a bibliography study of 70 methodological procedures, resulting in a new approach that is applied to five hospitals in a Cuban province in order to prove its efficacy for performance improvement, which is illustrated by progress being obtained in service and processes functioning with consequent extension to other hospital of the province. [ABSTRACT FROM AUTHOR]

The investigation is motivated by the necessity of a general definition of the collaborative planning´s elements in the supply chain and a required method of determining their application grade. Therefore, the present work has as objective to design an evaluation tool of the collaborative planning level in the supply chain. It is carried out a bibliographical review of the term collaborative planning in supply chain. It is defined the elements that conform it through the analysis and synthesis of several authors. The proposed tool allows identifying its weaknesses and strengths for the improvement of the network performance by means of a philosophy of collaboration. [ABSTRACT FROM AUTHOR]