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Quality management system should reflect the management culture and quality culture. Total quality management principles must be translated into organizational culture. This system is a way to implement, manage and master quality at the micro level in order to obtain confidence and competitiveness of products / services in various markets. An organization can excel if fructify the full potential of each individual within it, stimulating his creativity, giving reason for pride and making him aware of his own worth. Effective management of total quality needs intelligence, education and capability to achieve the objectives, policies and strategies for organization and information leading internal processes and to adapt to the external environment. [ABSTRACT FROM AUTHOR]

One of the weak links of an organization is to assess performance. Performance is measured through a set of indicators with lower degrees of complexity or higher and must not be limited to knowledge of a result. In this regard, management practice has shown that an organization performing better exploit the opportunities of the environment, "going" easier than "obstacles" that he can put them, higher quality and quantity meet a certain segment of social need, get competitive advantage in specific market acting. [ABSTRACT FROM AUTHOR]

Managerial performance is viewed with great interest at any organization; its determination is an ongoing objective in the medium and long term. Conditionalities generally recognized by experts in this area of scientific concerns are clear: only good management exercised by professional managers, is capable of performance management, generating economic, financial and social performance. [ABSTRACT FROM AUTHOR]