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Smart speakers and conversational agents have been accepted into our homes for a number of tasks such as playing music, interfacing with the internet of things, and more recently, general chit-chat. However, they have been less readily accepted in our workplaces. This may be due to data privacy and security concerns that exist with commercially available smart speakers. However, one of the reasons for this may be that a smart speaker is simply too abstract and does not portray the social cues associated with a trustworthy work colleague. Here, we present an in-depth mixed method study, in which we investigate this question of embodiment in a serious task-based work scenario of a first responder team. We explore the concepts of trust, engagement, cognitive load, and human performance using a humanoid head style robot, a commercially available smart speaker, and a specially developed dialogue manager. Studying the effect of embodiment on trust, being a highly subjective and multi-faceted phenomena, is clearly challenging, and our results indicate that potentially, the robot, with its anthropomorphic facial features, expressions, and eye gaze, was trusted more than the smart speaker. In addition, we found that embodying a conversational agent helped increase task engagement and performance compared to the smart speaker. This study indicates that embodiment could potentially be useful for transitioning conversational agents into the workplace, and further in situ, “in the wild” experiments with domain workers could be conducted to confirm this.

Past work has not considered social robots as proctors or monitors to prevent cheating or maintain discipline in the context of exam invigilation with adults. Further, we do not see an investigation into the role of invigilation for the robot presented in two different embodiments (physical vs. virtual). We demonstrate a system that enables a robot (physical and virtual) to act as an invigilator and deploy an exam setup with two participants completing a programming task. We conducted two studies (an online video-based survey and an in-person evaluation) to understand participants’ perceptions of the invigilator robot presented in two different embodiments. Additionally, we investigated whether participants showed cheating behaviours in one condition more than the other. The findings showed that participants’ ratings did not differ significantly. Further, participants were more talkative in the virtual robot condition compared to the physical robot condition. These findings are promising and call for further research into the invigilation role of social robots in more subtle and complex exam-like settings.