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Comprehensive resource explaining how to evaluate technologies for different purposes in any industry using four different practical approaches Future-Oriented Technology Assessment offers a comprehensive view of technology assessment structured into three different practical approaches: Technology Evaluation, Technology Roadmapping, and Technology Intelligence. The first four chapters include studies which utilize technology gap analysis, multiple criteria decision analysis, expert assessment quantification or neural networks to evaluate or forecast technology alternatives. The next five chapters apply bibliometric analysis, patent analysis, and network analysis to identify technology trends and the leaders in the field. The final four chapters use technology roadmapping, which charts a comprehensive plan for implementing technology. Additional topics covered in Future-Oriented Technology Assessment include: Smart grid technology as an alternative to fossil fuel consumptionHeat pump water heaters that reduce the cost of energy and improve energy efficiency, with particular focus on research from the US and ChinaNanotechnology in construction in Saudi Arabia to improve heat insulation, energy efficiency, and tensile strength in green building designs With comprehensive, practical insight into evaluating emerging technologies across different industries, Future-Oriented Technology Assessment is an essential read for researchers in technology and professionals in engineering and technology management, along with professionals and graduate students in related disciplines and programs of study.

Digital transformation involves the union of technological change and innovative technologies and is about constant innovation, evolution and acceleration. While it is true that technology is an enabler of digital transformation, transformation often involves people, process, and technology. This collected volume addresses organizational challenges and pitfalls experienced during the implementation of, and experimentation with, digital transformation. The collection reveals examples, experiences, and best practices in the business sector where the grounds of digital transformation were set. The contributors provide taxonomies as well as historical points of digital transformation in the business sector, along with their impact on selected corporate entities, as well as including cases and best practices from industry leaders. The interrelation among people, technology needs, and organizational structures are the major themes of this edited book. It will be of great value to students and scholars of digital business, innovation, strategic management and sustainability.

This book explores the opportunities, challenges, and effective approaches to organizational change regarding diversity, equity, inclusion, and belonging.Featuring application-based case studies and practical guidelines for meaningful organizational change, this book problematizes some of the current DEI initiatives in today's organizations. It examines multiple forms of diversity (e.g., race, age, and mental health) from a variety of perspectives (e.g., leadership and employee), with case studies that demonstrate how changemaking efforts can be reimagined and implemented in better, more nuanced, and more sustainable ways to produce meaningful organizational change. Through these case studies, readers learn from organizations'successes and failures in their attempts to implement DEI practices. Each chapter concludes with explicit practical implications and/or actionable recommendations for organizational changemaking.This text will make an impactful addition to courses in communication and diversity or organizational communication/change at the advanced undergraduate or graduate level, and will be an essential guide for professionals wishing to lead change in their organizations.

Collection Aventures prospectives : Histoires d'aventures prospectives

Design thinking is widely recognized as an alternative approach to innovation, but it can be challenging to implement, often conflicting with organizational structures, cultures, and processes. The practice of design thinking calls for a new mindset that moves past conventional approaches to innovation, and embraces ambiguity, risk-taking, and collaboration. Transform with Design presents examples of creative organizations across industries and geographies, and recounts the stories of how they adapted design thinking to build their innovation capabilities. Written by leading industry experts and design-thinking scholars, the book features ten anecdotal experiences by professionals who detail the implementation of design thinking as it unfolded for them. Contributors share how they navigated the many barriers and obstacles they encountered along the way and describe their experience from early beginnings to the present, revealing valuable lessons for anyone who finds themselves in a similar situation. Providing a rich tapestry of examples, anecdotes, and lessons that place design thinking in perspective, Transform with Design is for innovators interested in learning how design has transformed organizations while also gaining a current perspective on what others are doing in their field.

Every organization is fundamentally in the business of behavior change, whether it be a government trying to get a business to comply with environmental regulations, a business persuading its customers to be loyal to its products, or a financial institution encouraging a client to start saving for retirement. Behavior change is critical to organizational success, but despite its centrality to organizations, we do not have a good understanding of how organizations can successfully employ insights from behavioral science in their operations. To address this gap, this book develops an overarching framework for using behavioral science. It shows how behavioral insights (BI) can be embedded in organizations to achieve better outcomes, improve the efficiency of processes, and maximize stakeholder engagement. This edited volume provides an enterprise-wide strategic perspective on how governments, businesses, and other organizations have embedded BI into their operations. Contributions by academics and practitioners from the Behaviourally Informed Organizations partnership highlight pragmatic frameworks and prescriptive outcomes via illustrative case studies. Featuring a foreword by Cass R. Sunstein, this book investigates key findings from BI, with an eye toward how it can be used to solve problems and seize opportunities in diverse organizations.

Red, White and Radical explores how and why America has become so conservative since World War II. In the process, it offers lessons that professional leaders, regardless of their political stance, should heed if they want their organisational change plans to succeed. Over the past 70 years, a motley crew of suburban activists, libertarian businessmen and political opportunists have radically changed America and its national values. The rise of American conservatism is the greatest modern example of cultural change in the Western world. How did they do it – and what can we learn from this? Red, White and Radical is a manual for organisational change. It tells nine stories from American cultural, political and business history that illuminate how conservatives have pioneered change. From these stories, it extracts a change management lesson for professional leaders and explains how to apply that lesson in the workplace.These nine lessons are organised into a clear change framework: understanding and motivating people communicating with emotion and authenticity building teams and networks that can deliver lasting change. Along the way you'll also learn: how Marlboro became the world's biggest cigarette brand why conservatives love Ronald Reagan but despise Richard Nixon the origins of the social media echo chamber how Silicon Valley learned to lobby the secrets of Donald Trump's populist X Factor. Red, White and Radical is not for the faint of heart. If you're a passionate business leader who relishes the challenge of delivering true organisational change for the better, then this book is for you.

¿Cómo encuentro personas innovadoras para mi organización? ¿Y cómo puedo ser yo más innovador? A partir del estudio de las estrategias de negocio creativas y de los hábitos de los empresarios que las lideran, los autores identifican cinco «aptitudes de descubrimiento» que distinguen a los directivos más creativos: asociar, cuestionar, observar, experimentar y crear una red de contactos. En su conjunto, esas aptitudes constituyen el ADN del innovador. Y la buena noticia es que, si no has nacido con él, puedes cultivarlo. Para adentrarse en el terreno de lo nuevo, las empresas necesitan una hoja de ruta que se resume en tres pasos simples: el primero, pensar en la oportunidad de satisfacer a un cliente real; el segundo, fijar cómo la empresa obtendrá provecho dando respuesta a esa necesidad, y el tercero, comparar ese modelo con el modelo de negocio existente para adaptarlo y aprovechar así la oportunidad. Los dos estudios aquí reunidos muestran cómo el crecimiento transformador suele ser fruto de innovaciones tecnológicas o de producto cuando estas van acompañadas de un modelo de negocios adecuado y eficaz. Los IMPRESCINDIBLES de Conecta, en colaboración con Harvard Business Review, permiten acceder a las grandes ideas de los autores de referencia que inspiran a directivos y profesionales. Este volumen reúne los textos «Reinventa tu modelo de negocio», de Mark W. Johnson, Clayton M. Christensen y Henning Kagermann, y «El ADN de los innovadores», de Jeffrey H. Dyer, Hal B. Gregersen y Clayton M. Christensen, básicos para abordar la gestión de la innovación tecnológica en una economía disruptiva.

This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing. One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals.The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.

これほどまでに変革が叫ばれる時代にあって，なぜ経営は同じ判断を繰り返し，危機に陥ってしまうのか。イノベーションを起こす・起こさない以前に，多くの企業が抱える本当の問題「どうすれば変革できる土壌を育めるのか」を，読者とともに考え，導きます！

Market-leading text Organization Development and Change provides students with an excellent grounding in the theoretical underpinnings of the subject as well as describing, in practical terms, how behavioural science can be used to develop organizational strategies, structures and processes. It will enrich students'understanding and study of organization development, change management and human resources management. This is the first time the textbook has been adapted for Europe, South Africa and the Middle East. Therefore, all the core elements which have contributed to this popular textbook's success are complemented by the inclusion of recent and relevant developments in the field pertinent to these regions, enabling students to fully relate to the topics discussed. This title is available with MindTap, a flexible online learning solution which features an interactive eReader, a wide range of assignments and quizzes as well as scenario-based questions and cases to further entrench key concepts, boost confidence, develop critical thinking skills and prepare students for the workplace, alongside analytics to help you track their progress.

Published in 1977, this is a detailed account of the results of controversial methods as they were applied in a major company, when twenty-one managers came together for eight months to grapple with important problems for the purpose of learning some of the skills required for senior management. From their very different points of view, the course organisers, GEC's own personnel specialists, and the managers involved, describe their experiences and discuss with unusual candour the effects on themselves as individuals and on their organisations. There is no attempt to gloss over the difficulties and the disappointments. This is a book that will be read with attention and profit not just by personnel and management development specialists but by all managers seeking ways to improve business performance.

Lack of Agility is the kiss of death. Position your company to succeed in world of change.To edge out the competition in today's disruptive environment, you need to ensure that your company is agile—that it can respond to change instantly and effectively. Because fast and furious change is the only thing you can count on in business today.Network expert Michael Arena helped enable GM's legendary turnaround. In these pages, he explains how you can transform your own company through the concept of adaptive space. Based on hundreds of interviews and the author's own groundbreaking study of dozens of organizations spanning a variety of industries, Adaptive Space shows how to position your company for today—and for the future—by enabling creativity, innovation, and novel ideas to flow freely among teams, across departments, and throughout the company. Using GM as the main case study—along with the stories of other highly adaptive organizations, like Apple, Amazon, Disney, and Gore—Arena provides a model you can follow to reinvent your company. It's about inspiring employees to explore new ideas, empowering the most creative people and teams to spread their ideas across the organization, and operationalizing the entrepreneurial spirit so adaptability is set in stone. Hesitation is a killer in today's business landscape. With Adaptive Space, you have everything you need to confront disruption with smart, confident actions and seize the valuable opportunities that come with change.

A growing number of people in the world have embraced globalization and actively seek opportunities to live, study, and work in other cultures. Highly talented and deeply motivated, they have been shaped by the new political/economic opportunities, technological realities and personal choices that have configured their lives. They are the Global Cosmopolitans. Professor Linda Brimm, whose last book, Global Cosmopolitans: The Creative Edge of Difference, defined and named this phenomenon, now introduces the Global Cosmopolitan Mindset and Skillset and examines what are the dilemmas and opportunities of composing a global life over time.Dr. Brimm has interviewed Global Cosmopolitans at different life stages and has garnered insights from those on the front line of the global economy. She describes how they understand the life dilemmas and opportunities implicit in navigating the rapidly changing global environment and how they learn from the lives they are creating. While these are people using the expertise developed over their global journey to manage change, lead organizations, make a difference in the world, or create their own ventures, she helps us understand what they have learned and how this global learning opportunity has contributed to the development of a Global Cosmopolitan Mindset and Skillset.This book relates some of the stories that global leaders and entrepreneurs have shared with Dr. Brimm. These concrete examples help us understand what the individuals have learned from their personal experience. Emerging from these stories are the unique attitudes and skills that are necessary to confront life challenges, embrace change and take steps to create new life chapters. Whether you are a Millennial considering joining this ‘Cosmopolitan Club', an existing Global Cosmopolitan reflecting on what is next, someone in mid-career contemplating an international move, part of an organization trying to develop itsresponses to a global workforce, or a leader considering who can best run global organizations, this book provides a unique insight into the Global Cosmopolitan Mindset and Skillset – as well as the challenges and rewards of pursuing a global life.

Hitherto, the organization of international business has been studied mostly from a managerial point of view or by examining the relationship between firms and the economy. Yet, the development of the modern, multinational firm - the most important type of business organisation - has been strongly influenced by the conflicts that bedeviled the twentieth century. The volatile macroeconomic and political environments experienced by international business point to how important it is to study political risk. Consequently, Multinational Enterprise, Political Risk and Organisational Change: From Total War to Cold War breaks new ground: it argues that non-market elements and historical context are key to understanding the way international business has been organised. This edited volume offers an historical approach to analysing how multinational enterprise has developed over time and around the world, through a series of well-crafted chapters, on important topics in international economic and business history, written by authorities in their respective fields of study and research. The study is based on the underlying premise that the coming of the two World Wars, the devastating and long-term consequences of such total wars, and the ideological challenge of the Cold War acted as a pivot points in shaping the nature and character of multinational firms. By examining such phenomena, this study offers insights to anyone who has an interest in business, economic or political history, management and business studies, or international relations.Chapter 1 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

When it comes to the task of making democracy work as it should in everyday ways and places, professionals who are employed by institutions of many kinds can be a problem. All too often, they use their technical knowledge and expertise in ways that dominate, disable, and sideline neighborhood and community members who aren't employed as credentialed experts. Or they stay out of public work in the messy, contentious realm of civic life altogether because they see it as an inappropriate activity for professionals to engage in, they don't know what to do, they aren't welcome, or they are afraid of losing their jobs. Through eight richly detailed oral histories, this book helps to open our imagination to the possibilities for professionals to make constructive contributions to the task of making democracy work as it should. The firsthand stories of public work in these oral histories are told by professionals from six different states who either chose or were invited to jump into civic life as active participants. They help us see what it means and takes to be a “citizen professional” who respects and supports the capacities, intelligence, expertise, and agency of others. The book's editors are Scott J. Peters, professor in the Department of Development Sociology at Cornell University; Theodore R. Alter, professor of agricultural, environmental, and regional economics and codirector of the Center for Economic and Community Development at Penn State; and Timothy J. Shaffer, assistant professor in the Department of Communication Studies and the assistant director of the Institute for Civic Discourse and Democracy at Kansas State University.

Cases and Exercises in Organization Development & Change, Second Edition encourages students to practice organization development (OD) skills in unison with learning about theories of organizational change and human behavior. The book includes a comprehensive collection of cases about the OD process and organization-wide, team, and individual interventions, including global OD, dialogic OD, and OD in virtual organizations. In addition to real-world cases, author Donald L. Anderson gives students practical and experiential exercises that make the course material come alive through realistic scenarios that managers and organizational change practitioners regularly experience.

Named a Top 10 Business Strategy Book of 2018 by Inc. magazineIn his pioneering book Seizing the White Space, Mark W. Johnson argued that business model innovation is the most proven path to transformational growth. Since then, Uber, Airbnb, and other startups have disrupted whole industries; incumbents such as Blockbuster, Sears, Toys'R'Us, and BlackBerry have fallen by the wayside; and digital transformation has become one of the business world's hottest (and least understood) slogans. Nearly a decade later, the art and science of business model innovation is more relevant than ever.In this revised, updated, and newly titled edition, Johnson provides an eminently practical framework for understanding how a business model actually works. Identifying its four fundamental building blocks, he lays out a structured and repeatable process for reinventing an existing business model or creating a new one and then incubating and scaling it into a profitable and thriving enterprise. In a new chapter on digital transformation, he shows how serial transformers like Amazon leverage business model innovation so successfully.With rich new case studies of companies that have achieved new success and postmortems of those that haven't, Reinvent Your Business Model will show you how to:Determine if and when your organization needs a new business modelIdentify powerful new opportunities to serve your existing customers in existing marketsReach entirely new customers and create new markets through disruptive business models and productsSeize opportunities for growth opened up by tectonic shifts in market demand, government policy, and technologiesMake business model innovation a more predictable discipline inside your organizationBusiness model innovation has the power to reshape whole industries--including retail, aviation, media, and technology--redistributing billions of dollars of value. This book gives you the tools to reshape your own company for enduring success.Reinvent Your Business Model is the strategic innovation playbook you need now and in the future.

Innovation has become an important focus for governments around the world over the last decade, with greater pressure on governments to do more with less, and expanding community expectations. Some are now calling this ‘social innovation'– innovation that is related to creating new services that have value for stakeholders (such as citizens) in terms of the social and political outcomes they produce. Innovation in City Governments: Structures, Networks, and Leadership establishes an analytical framework of innovation capacity based on three dimensions: Structure - national governance and traditions, the local socioeconomic context, and the municipal structure Networks – interpersonal connections inside and outside the organization Leadership – the qualities and capabilities of senior individuals within the organization. Each of these are analysed using data from a comparative EU research project in Copenhagen, Barcelona and Rotterdam. The book provides major new insights on how structures, networks and leadership in city governments shape the social innovation capacity of cities. It provides ground-breaking analyses of how governance structures and local socio-economic challenges, are related to the innovations introduced by these cities. The volume maps and analyses the social networks of the three cities and examines boundary spanning within and outside of the cities. It also examines what leadership qualities are important for innovation.Innovation in City Governments: Structures, Networks, and Leadership combines an original analytical approach with comparative empirical work, to generate a novel perspective on the social innovation capacity of cities and is critical reading for academics, students and policy makers alike in the fields of Public Management, Public Administration, Local Government, Policy, Innovation and Leadership.

The best way to learn how to navigate change successfully is to look at practical examples of change management programmes. Organizational Change Explained shares stories and insights from experienced change practitioners so professionals can reflect on their own work, respond critically to what others have done, and take away new tools and techniques to apply to their own change management practice. The book includes a range of cases from different sectors and countries including GlaxoSmithKline and the NHS to offer insights no matter the scale of the change management programme. Organized around central themes such as shaping and design, change leadership, and communication and engagement, Organizational Change Explained presents each case alongside an introduction, conclusion, list of key learning points, questions for reflection and sources of further reading. The book is invaluable to anyone tasked with leading or managing change within their teams, projects, departments or divisions, whether at local level or across geographic locations, countries and cultures.

This title was first published in 2001. When organizational change occurs, members of the organization can feel insecure in the face of a seemingly uncertain future. This work investigates the links between organizational culture and organizational change by looking at two businesses that have been privatized - British Gas and British Telecom - and the processes surrounding the ways these organizations changed in the mid 1990s. It includes interviews with middle-ranking and senior officals, illustrating that anguish is experienced not only by those on the lower rungs of the corporate ladder.

This book discusses the successes and challenges of leveraging organizational learning in effective strategy development and execution. The authors introduce a framework that helps organizations develop core capabilities to enable them to shift direction rapidly and proactively shape future environments. They also offer a wide selection of cases to illustrate this framework. While some cases highlight fundamental strategic change over time, others are snapshots of mechanisms gradually put in place to jointly optimize learning and performance. There is no one best or right way to leverage strategic organizational learning; different practices may lead to the same outcome and similar practices may lead to different outcomes. The system dynamics underlying such learning — not the simple adoption of one or other practice — are key to success in institutionalizing a performance-based learning approach.

Marcus Schäfer analysiert anhand von Interviews die Sichtweisen der Mitarbeitenden auf Organisationsveränderungen in Volkshochschulen. Dabei zeigt er nicht nur die Vielfalt und Spannbreite der Bezugnahmen auf, sondern macht auch die ihnen zugrunde liegenden subjektiven Sinnstrukturen der Akteure als implizite Handlungs- und Entscheidungsgrundlagen für die alltägliche Umsetzung organisationaler Zielsetzungen zugänglich. Die Studie verdeutlicht zudem am empirischen Material aus der inzwischen historischen Entstehungsphase der Organisationsveränderungen, dass die heute als konstitutive Bedingungen angesehenen Praktiken organisationalen Wandels das Resultat eines äußerst kontroversen Diskurses sind, der auf Voraussetzungen zurückgreift, die er selbst erst geschaffen hat.

エクセレント、ビジョナリーを超え、レジリエンスの高い企業が時代を超えて勝ち残る。豊富な事例を基に強さの源泉と行動原則を探る。

This book brings together some 15 papers drawn from the 330 papers presented at the Third Annual Conference of the Society for the Advancement of Socio-Economics in Stockholm, Sweden in June 1991. Part 1 outlines a basic theory of institutional change; Parts 2 and 3 examine case studies in international experience with institutional change. The authors of the original papers include Douglas North, Amitai Etzioni, Oliver Williamson, as well as eminent scholars from Eastern and Western Europe, representing views and analyses from ten different countries.

This book presents the theory of integrating implification and it provides a profound evidence based study of Buurtzorg Nederland. The case itself, forming the building block of the theory, has received tremendous interest in the Netherlands and abroad. This is the first international book on Buurtzorg Nederland and the first one departing from a management multidisciplinary perspective. The book demonstrates theory building by using the Grounded Theory Methodology as a way to contribute to management theory. Integrating simplification gives room for context specific implementation of organizational innovation to different industries.

While innovation has long been a major topic of research and scholarly interest for the private sector, it is still an emerging theme in the field of public management. While ‘results-oriented'public management may be here to stay, scholars and practitioners are now shifting their attention to the process of management and to how the public sector can create ‘value'.One of the urgent needs addressed by this book is a better specification of the institutional and political requirements for sustaining a robust vision of public innovation, through the key dimensions of collaboration, creative problem-solving, and design. This book brings together empirical studies drawn from Europe, the USA and the antipodes to show how these dimensions are important features of public sector innovation in many Western democracies with different conditions and traditions.This volume provides insights for practitioners who are interested in developing an innovation strategy for their city, agency, or administration and will be essential reading for scholars, practitioners and students in the field of public policy and public administration.

In this collection of original essays, empirical analysts and theorists across disciplines turn a critical eye to a variety of recent institutional forms and styles of innovation. They examine lived reality and theoretical underpinning, promise and accomplishment, but also the pitfalls and capacity-building challenges that face virtually all attempts to bring citizen voice, knowledge, and skill to the center of public problem solving. Their analyses are both hopeful and hard-headed and are guided by commitments to help understand appropriate fit and realistic sustainability. Cases include face-to-face deliberation, online networking and citizen journalism, policy forums, and community and stakeholder planning sessions across local, state and federal contexts. Policy issues run a broad gamut from community and regional economic development and environmental sustainability to minority rights and gay marriage.

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

This case study book provides 30 cases and responses from 90 OD consultants with expert insights specific to each particular case topic. This book is the culmination of ten years of collaboration between the Homer Johnson, Peter Sorensen and Therese Yaeger, and the OD Network that originally printed these cases in the OD Practitioner. Now with the 30 case studies compiled in one OD resource book, both practitioners and academics can experience an OD challenge and value the differing responses from OD experts.

Museums throughout the world are under increasing pressure in the wake of the 2008/2009 economic recession and the many pressing social and environmental issues that are assuming priority. The major focus of concern in the global museum community is the sustainability of museums in light of these pressures, not to mention falling attendance and the challenges of the digital world.Museums and the Paradox of Change provides a detailed account of how a major Canadian museum suffered a 40 percent loss in its operating budget and went on to become the most financially self-sufficient of the ten largest museums in Canada. This book is the most detailed case study of its kind and is indispensable for students and practitioners alike. It is also the most incisive published account of organizational change within a museum, in part because it is honest, open and reflexive. Janes is the first to bring perspectives drawn from complexity science into the discussion of organizational change in museums and he introduces the key concepts of complexity, uncertainty, nonlinearity, emergence, chaos and paradox. This revised and expanded third edition also includes new writing on strengthening museum management, as well as reflections on new opportunities and hazards for museums. It concludes with six ethical responsibilities for museum leaders and managers to consider. Janes provides pragmatic solutions grounded in a theoretical context, and highlights important issues in the management of museums that cannot be ignored.

Organizational change is often insider-led and supported by internal consultants and change agents. Most of what is written about change comes from the perspective of external consultants or from academics researching the activities of those with insider change roles. Changing Organizations from Within is unusual in providing a range of authentic insider accounts. The editors define'insiders'as employees who lead and support change efforts within their own organizations, and those psychoanalytically aware external consultants - external'insiders'- who work closely with organizations and use the dynamics of transference and projection in their relationships with clients to illuminate organizational issues. Each chapter is written by an author with experience of different kinds of insider relationships with their client organizations. Some work'inside'as employees. Some are external consultants whose work involves developing insightful insider perspectives. The book's editors and several of the authors are graduates, or have been faculty members, of London's Tavistock Institute Advanced Organizational Consultation programme, with experience of running development programmes for consultants and of coaching insiders. Changing Organizations from Within examines the pulls on role and identity that can easily undermine competence and practice. Understanding the system psycho-dynamics present in organizations helps consultants and change agents to make use of an insider perspective without becoming enmeshed in the client organization's regressive and inertial dynamics. The authors provide practical advice to help insiders navigate organizational space, make sense of tricky situations, and work more mindfully to help organizations change.

Health care, as it is currently organized, is not sustainable. Health care systems in the developed world are encountering increased demand for high quality health care but facing societal resource limits. Health care managers, professionals and academics worldwide are debating how to redesign its current organizational configurations and delivery paradigms to deliver more with less, amidst profound changes in demographics, increased cost of new technology and changing health care priorities. Health care is inextricably linked to the overall sustainability of society and it is critical that solutions are found. The chapters in this volume examine health care systems that are building the foundations for sustainable, high quality health care. Case-based analyses discuss substantive organizing changes aimed at operating within resource limitations, while taking advantage of new knowledge and medical advances that could have an unprecedented positive impact on the health of individuals and societies. The volume also explores the change capabilities and learning mechanisms that health care systems need in order to implement fundamental change and continue to improve over time.

1. 1 Research Problem and Relevance........................................................ 1 l. 2 Key Concepts and Significant Prior Research.................................... 6 1. 2. 1 Definitions and Basic Concepts in Knowledge Management............. 6 1. 2. 2 Refining the Research Question......................................................... 9 l. 3 Research Objectives and Expected Contributions.............................. l3 1. 4 General Research Approach................................................................ 18 1. 4. 1 Research Design.................................................................................. 18 1. 4. 2 Site Selection....................................................................................... 21 1. 4. 3 Unit of Analysis................................................................................... 23 l. 4. 4 Data Collection, Analysis, and Exposition.......................................... 25 2. Conceptual Foundations.................................................................. 29 2. 1 Change Paradigms Guiding KMS Implementations............................ 29 2. 2 Linear,Staged Change......................................................................... 30 2. 2. 1 Lewin-Schein's Conceptualization of Change..................................... 30 2. 2. 2 Unfreezing........................................................................................... 32 2. 2. 3 Cognitive Restructuring....................................................................... 38 2. 2. 4 Refreezing........................................................................................... 40 2. 3 Circular, Continuous Change............................................................... 42 2. 3. 1 Sathe's Conceptualization of Change.................................................. 42 2. 3. 2 Behavior.............................................................................................. 44 2. 3. 3 Justifications of Behavior.................................................................... 47 2. 3. 4 Cultural Communications.................................................................... 48 2. 3. 5 Hiring, Socializing, and Replacing Employees................................... 51 3. Case Study: Siemens ShareNet......................................................... 53 3. 1 Project Prologue.................................................................................. 53 3

Innovation Management: Strategies, Concepts and Tools for Growth and Profit is a unique book in the rapidly growing discipline of Innovation Management. It seeks to build on the experience from an earlier discipline—Competitive Strategy. It took more than two decades for practitioners to realize that successful strategy is driven by implementation, not by formulation. Similarly, successful innovation—the key to growth and profit—rests on disciplined management and implementation of the innovation process from start to finish. This book first answers the key questions: Why innovate? How to innovate? Who innovates? It then provides 10 essential and practical tools to help innovators guide their ideas to marketplace success. Following the publication of the successful first edition, and in response to many readers′ positive feedback for its case studies, the second edition contains a large number of new mini case studies about innovative start-ups, businesses, and ideas in the period of 2007–12 Innovation Management shows how companies and individuals can transform creative ideas into powerful, sustainable, change-the-world businesses and emphasizes the crucial role of execution in implementing inspiring ideas.

The ultimate game-changer for reinventing strategy and igniting people Whether it was Alexander the Great or Lord Horatio Nelson, the management team at Toyota or Google, the indisputable alchemy of strategy, execution, and leadership led to each's phenomenal success. With years of experience assessing and developing executive talent, author Eric Beaudan examines the essence of such a dynamic mix, summed up as'Creative Execution,'showing how organizations and individuals can attain, or reach for, unheralded levels of success. Profiling extraordinary leaders and the uncommon leadership tactics that are their hallmark, the book also includes proprietary research and firsthand experiences with clients across the globe, illustrating the principles of Creative Execution in action. Details the five elements of Creative Execution, including fostering candid dialogue across the organization, spelling out clear roles and responsibilities, and taking bold action Includes proprietary research, assessments, and case studies With tactics, strategies, and calls to action to help any organization shape and apply the dynamics of Creative Execution, this powerful one-volume manifesto will help any leader get in the trenches, learn firsthand the impact of their decisions, and restore ingenuity, cooperation, and a sense of collective commitment to the workplace.

Filled with case studies from firms such as GT Automotive, GE Healthcare China, Vale, Dominos, Swiss Re Americas Division, and Polar Bank, among others, this book (written by Dan Denison and his co-authors) combines twenty years of research and survey results to illustrate a critical set of cultural dynamics that firms need to manage in order to remain competitive. Each chapter uses a case as a means to illustrate an important aspect of culture change focusing on seven common culture-change dilemmas including creating a strategic alignment, keeping strategy simple, and more.

The social web has changed the way we do business forever The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies. Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must. This book isn't about how to'do'social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social: Engineer a New Bedrock Find Talent You Can Trust Organize your Armies Answer the New Telephone Emphasize Response-Ability Build a Fire Extinguisher Make a Calculator The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.

Have you ever wondered why even large companies fail when faced with changes in their environment? Would you be surprised to learn that the average life expectancy of a Fortune 500 company is below 50 years? This book presents findings from 19 case studies in multinational companies such as Siemens, Volkwagen, General Electric, Philips and Deutsche Telekom. René Rohrbeck proposes a Maturity Model to assess how prepared a company is to respond to external (disruptive) change. He uses data from 107 interviews with board members, corporate strategists, innovation managers, and corporate foresight professionals to present and discuss best practices. Using illustrations to show the complex interaction of corporate foresight with other units such as innovation and strategic management, René Rohrbeck provides the reader with rich insights on how to make an organization agile and reactive towards change. For scholars this book proposes multiple hypotheses and frameworks for future research.

Combining rigorous academic research with the latest practical tools and techniques, this book explores the growing area of complextity management in business. Through a range of high quality international cases leading authors help students to understand how to manage organizations in unpredictable and complex business environments.

Why is it so difficult to change organizations? What does it really take to make “process improvement” yield measurable results? For more than 30 years, Donald Riefer has been guiding software teams through the technical, organizational, and people issues that must be managed in order to make meaningful process changes—and better products. This practical guide draws from his extensive experience, featuring 11 case studies spanning the public and private sectors and even academia. Each case study illuminates the original conditions; describes options and recommendations; details reactions, outcomes, and lessons learned; and provides essential references and resources. Eleven case studies provide insightful, empirical data from real-world organizations Provides a broad view across organizational settings and factors, such as personnel, and technical environments, including cloud, Agile, and open source options Illuminates the hard-won lessons, tradeoffs, and impacts—with advice on how to engineer successful, sustainable changes yourself

This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

Language: Hebrew Successful innovation – the key to competitive growth and profit – rests on disciplined management of the innovation process, from idea inception to customer service. This book answers, first, the key questions: why innovate? What to innovate? How to innovate? And who innovates? It then provides 10 essential and practical tools to help innovators guide their ideas to marketplace success. Innovation Management is a pioneer in this new and rapidly growing discipline. Supported by over a hundred international case studies and action-learning exercises – as well as a CD to illustrate all these concepts and strategies with video lectures and useful interviews – this book will be invaluable to business leaders and strategists, students of management, and entrepreneurs.

Leading scholars examine political, legal, social, and market institutions through a microeconomic lens.The narrative of development economics is now infused with discussions of institutions. Economists debate whether institutions—or other factors altogether (geography, culture, or religion)—are central to development. In this volume, leading scholars in development economics view institutions from a microeconomic perspective, offering both theoretical overviews and empirical analyses spanning three continents. After substantial introductory chapters by Pranab Bardhan and Marcel Fafchamps, two scholars who have published important work on this topic, each of the remaining chapters examines a particular set of institutions in a unique setting. These chapters treat the effects of Angola's violent conflict on that country's development; institutional accountability in Uganda; the effect of Indonesia's ethnic diversity on the distribution of public goods; the impact of trade liberalization on India's investment climate; extended family networks in Mexico; and a microeconomic perspective on land rights in Ethiopia. The chapters demonstrate the remarkable heterogeneity of institutions—policy change is mediated through local market institutions, government institutions, and families—as well as the empirical and methodological ingenuity of current research into this crucial topic. ContributorsManuela Angelucci, Oriana Bandiera, Pranab Bardhan, Timothy Besley, Martina Björkman, Robin Burgess, Giacomo De Giorgi, Stefan Dercon, Marcel Fafchamps, Rajshri Jayaraman, Pramila Krishnan, Eliana La Ferrara, Gilat Levy, Marcos A. Rangel, Imram Rasul, Ritva Reinikka, Jakob Svensson

Addressing a key social policy problem, this book analyses modern voluntary organisations through the lens of a new theory of hybrid organisations, which is tested and developed in the context of a range of case studies. Essential reading for all interested in the future of the third sector.

By any measure, our field of clinical informatics is poised for rapid growth and expansion. A confluence of forces and trends, including pressure to contain health care costs and simultaneously expand access and coverage, a desire to reduce me- cal error and health care disparities, the need to better understand and optimize our clinical interventions and delivery systems, the need to translate new knowledge into practice quickly and effectively, and the need to demonstrate the value of our services, all call for the application of the methods and techniques of our field – some of which are well honed with experience, and some of which are still in the process of being discovered. Clinical informatics is not the only solution to what ails health care, but it is a critical component of the solution. Our methods and techniques are similar in many ways to the knowledge base of any interdisciplinary field: some are informed by experience, the trials and tribulations of figuring out what works through real world implementation, some are informed by controlled experimentation in randomized controlled trials and related studies, some are informed by critical observation and analysis, and some are developed through laboratory evaluation rather than field trials. As we develop both the basic science, as well as the applied science, of our field, there is a cri- cal role for learning from others by way of case reports and stories.

WHAT DOES IT MEAN TO BE A'RESILIENT'ORGANIZATION? It means you are not a prisoner of past performance, good or bad; you don't rely on the right leader alone for success but build the capability to be resilient into the organization. You constantly rehearse the culture of anticipating and responding to change, and you innovate even when you don't yet need to. You don't just survive, you thrive--amidst challenge and opportunity. This essential guide, written by a renowned expert in global resilience strategy, shows you how to be smart about success and failure. With these field-tested forward-focused tools, you can: SURVIVE SHOCKS AND SETBACKS TURN THREATS INTO OPPORTUNITIES ANTICIPATE CHANGE BEFORE IT HAPPENS ENSURE YOUR SUCCESS IS SUSTAINABLE As a bonus, the book features Postcards from the Resilient Edge, a powerhouse selection of frontline lessons from leading corporations that demonstrate ways you can marshal skill and master luck to take control of your organization's destiny. THE DEFINITIVE GUIDE TO THE NEW RESILIENCE MOVEMENT One of the most powerful trends born of the New Recession, resilience has become the operative word for business leaders and entrepreneurs facing an unpredictable market. On the forefront of this movement, global innovator and strategy consultant professor Liisa Välikangas has created a step-by-step system of proven survival strategies you can put into action immediately. Whether you need to bounce back from a downturn, take the fight to new competitors, or change your game plan at a moment's notice, The Resilient Organization shows you how to rethink your current strategies--and rebuild your company's foundation--using four basic tools... INNOVATION with high impact and low overhead DESIGN that is robust, sustainable, and evolvable ADAPTABILITY to changing circumstances STRENGTH in the face of adversity By creating a culture of resilience in your organization, you'll be prepared for any challenge the future might hold. The Resilient Organization's fascinating case studies provide real-world examples of resilience in action: how to recover faster from hardships, how to experiment on new opportunities in a timely manner, how to avoid repeating bad business decisions, and when to scrap old strategiesthat just don't work anymore. Using the timetested principles of resilience, you can find golden opportunities in any situation--whether it's tough competition, reduced resources, or a roller-coaster market. If you're strategically resilient, you not only survive crises, but you can turn these crises into opportunities. LIISA VÄLIKANGAS, PH.D., is professor of innovation management at the Aalto University School of Economics (formerly Helsinki School of Economics) in Finland. She is the cofounder and president of Innovation Democracy, a nonprofi t global organization dedicated to supporting local innovation and entrepreneurship. Her research on innovation, strategy, and organization has been published in Harvard Business Review, MIT/Sloan Management Review, and The Wall Street Journal. With Gary Hamel, she coauthored the Harvard Business Review article'The Quest for Resilience'and cofounded the Woodside Institute, a research organization dedicated to advancing management innovation. Professor Välikangas currently divides her time between Helsinki and California.

'Business architecture'is a concept for optimizing corporate boundaries aimed at realizing targeted business models and corporate system design involving stakeholders. To optimize the corporate boundaries, companies must partially and/or wholly optimize the individual management elements s (strategy, organization, technology, operation, and leadership) comprising the corporate system that has achieved congruence with its environment. The type of management concerned with optimizing these corporate boundaries and the corporate systems that consist of individual management elements is referred to in this book as'boundary management.'The concept of'boundaries congruence'inside and outside the corporate system, and the formation of an optimal architecture concerned with environmental change and with management elements such as strategy, organization, technology, operation, and leadership are key to implementing dynamic strategic management. This book presents the concept of'business architecture'and optimizing processes as a corporate system based on multiple corporate case studies (Sony, NTT-DATA, NTT-DoCoMo, Toyota, Honda, Omron, Takara, Recruit, First Retailing, Panasonic, and Canon).

When times get tough, why is it that the training budget so often gets slashed first? And more important, how can you change this pattern so that your training budget is protected—no matter the economic or business climate?The Learning Advantage provides the answers to these questions through a series of case studies designed to help you change your organization's attitude toward learning by helping you make the clear link from learning to your company's bottom line. These case studies offer exemplary models of how to position learning for success by aligning learning strategy with business strategy and by leveraging the power of technology to deliver the best mix of training. Success stories come from a diverse set of leading companies, including:Accenture's inspiring roadmap of how to develop a comprehensive learning infrastructure.The Microsoft Xbox case study, which shows the nexus of strategy, application, and ROI in its breathtaking training challenge to get a global sales and customer service workforce ready for the Xbox 360 launch (includes access to an online, interactive exploration of Xbox 360 launch).Caterpillar University's lessons on how it aligned strategy, technology, and employee development to build an award-winning learning institute with proven bottom-line results.The U.S. Department of Labor's case study, which reveals how this federal agency blended technology with traditional learning for maximum benefit.

Filling a gap in the literature, this book offers an innovative interdisciplinary approach to learning for corporate strategic development, linking the domains of strategy, organizational design, and learning. To demonstrate how this process drives the boundaries of the practice way beyond the established notion of simple training and management education, the book is filled with detailed case studies from leading global organizations, including Siemens, ABB, BASF, the US Army, PricewaterhouseCoopers, EADS, Novartis, and more. These studies reveal how large-scale corporations are using the power of dynamic corporate learning approaches to drive innovation, enhance cultural values, master post-merger integration, transform business models, enhance leadership culture, build technological expertise, foster strategic change processes, and ultimately increase bottom line results. For any company that wants to compete in the 21st century, Designing the Smart Organization offers inspiring perspectives for integrating corporate learning as a core business practice that will create sustainable strategic and organizational capabilities.