1. A journey toward a more safe and secure university library.
- Author
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Johnson, Ken, Paige, Russell, and Travis, David
- Subjects
- *
FACILITY management , *LIBRARY buildings , *LIBRARY safety measures , *LIBRARY security , *SECURITY systems - Abstract
Safety and security operations at Appalachian State's Belk Library & Information Commons have evolved and improved over the past 15 years with a focused access services oriented team. Improvements have focused on the challenges posed in four primary areas: understanding the customer base and the challenges posed therein; improving the skills and expanding the pool of library personnel capable of handling security incidents; allowing effective outside security operations and personnel to improve over time; and acting on multiple access issues. The authors of this case study provide insight and recommendations on the challenges faced and actions taken. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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