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PT XYZ is a bottled drinking water company. To preserve production resources owned by the company so that the resources could be utilized well, it has implemented maintenance management system, which has important role in company's profitability, and is one of the factors influenced overall company's performance. Yet, up to now the company has never measured maintenance activities' contribution to company's performance. Performance evaluation is done according to adapted Balanced Scorecard model fitted to maintenance function context. This model includes six perspectives: innovation and growth, production, maintenance, environment, costumer, and finance. Actual performance measurement is done through Analytic Hierarchy Process and Objective Matrix. From the research done, we can conclude that the company's maintenance function is categorized in moderate performance. But, there are some indicators which has high priority but low performance, which are: costumers' complain rate, work lateness rate, and Return on Investment., {"references":["I. Alsyouf, \"Measuring Maintenance Performance Using A Balanced Scorecard Approach,\" Journal of Quality in Maintenance Eng., vol.12 no 2 pp. 133-149. 2006.","S. Blumenberg, \"Benchmarking Financial Processes with Data\nEnvelopment Analysis,\" International Journal of Quality and Reliability Management.","A. Charnes, et.al, \"A Developmental Study of Data Envelopment Analysis in Measuring the Efficiency of Maintenance Units in The\nU.S. Air Forces,\" Research Report CCS 460. Texas: Center for Cybernetic Studies University of Texas. 1984","A.S. Corder, Maintenance Management Techniques, New York:\nMcGraw Hill Book Company, 1988.","K. Dervitsiotis. 1981. Operational Managements. New York: McGraw Hill Book Company.","I.R Ferdian and R.N. Purwatoro. 2006. Pengukuran Kinerja Bank Syariah: Integrasi Pendekatan DEA dengan Analisis Rasio\nKeuangan. Usahawan No. 10 Tahun XXXV.","A. Garg, and S.G. Deshmukh. 2006. Maintenance management:\nliterature review and directions. Journal of Quality in Maintenance\nEngineering. Vol. 12 No. 3, 2006 pp. 205-238.","V. Gasperz, 1998. Manajemen Produktivitas Total: Strategi\nPeningkatan Produktivitas Bisnis Total. Jakarta: PT Gramedia\nPustaka Utama.","V. Gasperz, 2003. Sistem Manajemen Kinerja Terintegrasi:\nBalanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah. Jakarta: PT Gramedia Pustaka Utama.\n[10] K.S. Ghebrit, 2004. Productivity Measurement, Dissertation of\nPretoria University.\n[11] K.M.A Al Harbi, 2000. Optimization of Staff Numbers in The\nProcess Industries: An Application of DEA. International Journal\nof Manpower. Vol 21 no 1 pp 47-59.\n[12] A. Parida, 2003. Development of Multi-criteria Hierarchical\nFramework for Maintenance Performance Measurement:\nConcepts, Issues and Challenges. Doctoral Thesis of Luleå\nUniversity of Technology.\n[13] N.M. Paz and W. Leigh. 1993. Maintenance Scheduling: Issues,\nResults, and Research Needs. International Journal of Operations\n& Production Management. Vol. 14 No. 8, 1994, pp. 47-69.\n[14] J. Riggs, J and G. Felix. 1983. Productivity Measurement by\nObjectives. National Productivity Review.\n[15] T.L. Saaty, 1994. The Analytic Hierarchy Process. New York: \nMcGraw Hill Company. \n[16] R. Simons and A. Davila, 2000. Performance Measurement & \nControl System for Implementing Strategy. New Jersey: Prentice \nHall. \n[17] E. Siswadi and R.N. Purwatoro, Paradigma Baru Pengukuran \nEfisiensi Kinerja Relatif Berbasis Pendekatan Matematik. \nUsahawan No.6 Tahun XXXIV. 2005. \n[18] Steering Committee for Review of Commonwealth/State Sevice \nProvision. 1997. Data Envelopment Analysis: A Technique for \nMeasuring the Efficiency of Government Service Delivery. \nCanberra: AGPS. \n[19] D.J. Sumanth, 1984. Productivity Engineering and Management. \nNew York: McGraw Hill Book Company. \n[20] Sutarman and W. Katon. 2003. Perencanaan Kebutuhan Dan \nPengadaan Material Pesawat Telepon Tipe Pte 991 N-3. Jurnal \nTeknik Industri Vol 5 No.4 Universitas Pasundan. \n[21] A.H.C. Tsang, \"Measuring Maintenance Performance: A Holistic \nApproach.\" International Journal of Operations and Production \nManagement. Vol. 19 no 7 pp. 691-715. 1999. \n[22] T. Wireman, Developing Performance Indicators for Managing \nMaintenance. New York: Industrial Press Inc., 2005."]}