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Copyright of Cuadernos de Psicología del Deporte is the property of Cuadernos de Psicologia del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Cuadernos de Psicología del Deporte is the property of Cuadernos de Psicologia del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Intercontinental Journal of Sport Management / Revista Intercontinental de Gestão Desportiva is the property of Revista Intercontinental de Gestao Desportiva and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article examines the factors that affect repurchase intention in non-star hotels, including perceived quality, perceived price, digital marketing, and brand image. The study, which collected data from 151 hotel consumers, found that perceived quality, perceived price, and digital marketing have an impact on brand image and repurchase intention. However, price perception does not affect repurchase intention. The findings suggest that consumers value good quality perceptions, price perceptions, and digital marketing in enhancing brand image and fostering repurchase interest. Other studies also support the importance of price perception, digital marketing, and brand image in influencing repurchase intention. The research method used in this study is quantitative, and the results indicate that perceived quality, digital marketing, and brand image significantly influence repurchase intention. The article highlights the significance of factors like price perception, digital marketing, and brand image in shaping purchasing decisions in non-star hotels. It underscores the role of brand image in influencing customers' choices and their intention to repurchase. The study acknowledges limitations and suggests further exploration in different hotel areas and the inclusion of additional variables like word of mouth and trust. [Extracted from the article]

Copyright of Estudios Gerenciales is the property of Universidad ICESI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista FACE is the property of Universidad de Pamplona and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Consumer Behavior Review (CBR) is the property of Consumer Behavior Review and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The influence of perceived quality, preference, cultural identity, consumer engagement and purchasing attitude on the satisfaction of consumers of craft beers was analyzed. A survey was used, applied to 400 respondents. The structural equation modeling technique based on Partial Least Squares (PLS) was used. It was noted that perceived quality, preference, cultural identity, consumer engagement and purchasing attitude positively influence satisfaction. This study contributes to an understanding of consumer behavior for products with cultural identity appeal, as well as in supporting organizational management for the formulation of business strategies related to the consumption of local products. [ABSTRACT FROM AUTHOR]

Copyright of Universidad & Empresa is the property of Colegio Mayor de Nuestra Senora del Rosario and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

O setor supermercadista brasileiro possui baixas barreiras de entrada, forçando os micros e pequenos supermercados a se modernizarem para oferecer qualidade superior nos serviços. O objetivo deste artigo foi identificar a influência da qualidade percebida sobre o valor percebido do preço do produto no processo de desenvolvimento da vantagem competitiva em supermercados compactos. Dados foram coletados com 160 clientes, distribuídos em quatro supermercados compactos na Cidade de Goiás (GO). Por meio da técnica de análise de regressão linear múltipla, verificou-se que os fatores da qualidade percebida, significativamente, relacionados ao valor percebido do preço do produto, foram aspectos tangíveis, responsividade, empatia e localização. As evidências apontam um nível de qualidade percebida semelhante aos supermercados pesquisados, levando a concluir que os aspectos analisados não podem ser considerados diferenciais estratégicos que conduzam a vantagem competitiva. Esta pesquisa contribui ao demonstrar que as atuais estratégias para geração de valor no setor precisam ser revisadas.

Copyright of Revista de Tecnologia Aplicada is the property of Faculdade Campo Limpo Paulista and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Este artigo se propõe a apresentar discussões sobre gestão, alocação e aprimoramento de recursos e investimentos em marketing realizados pelas franquias educacionais de língua inglesa. Com base nas percepções de qualidade dos consumidores estudantes – e o que estes desejam e qualificam como um serviço de qualidade – quer-se discutir sobre os serviços educacionais/cursos que atentam a demanda dos clientes e as satisfaçam. Neste artigo debatem-se termos e conceitos como marketing (KOTLER; KELLER, 2019; KOTLER; ARMSTRONG 1998; 2004), serviços e satisfação pela qualidade percebida (GIANESI; CORRIA, 2007; GARVIN, 1992; PALADINI, 2000) decisão (SIMON, 1979; BRETAS PEREIRA, 1997; SIN OIH YU, 2011). Busca-se confrontar o que foi entendido e publicizado por franquias educacionais como qualificado e de qualidade e o que de fato é entendido como serviço qualificado e de qualidade na visão do consumidor final, o estudante.

The influence of the perceived quality of shopping sites, purchase attitude, and satisfaction on purchase intention in e-commerce was analyzed through a survey with 350 consumers using the PLS-SEM technique. Satisfaction has had a positive effect on purchase intention, and it is impossible to corroborate the direct relationship between the perceived quality of purchase sites and purchase intention in e-commerce. This result points the new possibilities for studies involving a possible mediation of the satisfaction construct in the relationship between perceived quality and purchase intention in e-commerce. Perceived quality had a positive effect on purchase attitude and consumer satisfaction in e-commerce. It was also noted that the purchase attitude had a positive effect on consumer satisfaction in e-commerce. The research contributes because of the possibility of a better understanding of why consumers in smaller cities buy and how they respond to market stimuli. Methodologically, this study contributes by using an approach little used in the proposition of models that involve the antecedents of e-commerce. [ABSTRACT FROM AUTHOR]

Perceived quality is a topic widely addressed in the literature; however, no conceptual model has been established to explain the quality of city hotels, even though they are an essential part of the urban tourism offer, contributing to their positioning as a tourist destination. Identity and urban image become determinants in the value perceived by the client, and therefore influence hotel quality. Based on this, the objective of the research was to propose a conceptual model of perceived quality of city hotels. From this, it was possible to define the relationships between the variables involved in the process. An exploratory and descriptive research was developed, for which a qualitative and quantitative methodology was used. The main results were: the bibliographic review and analysis of the main service quality models, the analysis of the variables most addressed in the literature, the proposal of a model of choice of urban hotels and the proposal of a model of perceived quality of city hotels. [ABSTRACT FROM AUTHOR]

Copyright of Cuadernos de Psicología del Deporte is the property of Cuadernos de Psicologia del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Gestão & Tecnologia is the property of Revista Gestao & Tecnologia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Áreas verdes urbanas são comumente avaliadas por duas perspectivas: a primeira aponta dimensões relacionadas com benefícios para os indivíduos e consequentemente para a população local e na segunda perspectiva relacionada com a atratividade turística com dimensões focadas em atrair investimento e renda para a população e para a cidade. Por meio de um aporte teórico fundamentado em marketing de serviços, este estudo propõe um avanço das escalas existentes como, por exemplo, a SERVIQUAL, SERVICESCAPE e a IQAVU. Com o objetivo de desenvolver uma escala para a avaliação da qualidade percebida pelos visitantes de parques verdes urbanos, na cidade de Belo Horizonte, MG - Brasil. Este trabalho aponta indicadores de qualidade em áreas verdes urbanas sinalizados por usuários locais e/ou por turistas. Para alcançar o objetivo foi realizada uma revisão bibliográfica, à 17 vistas sistemáticas aos parques na cidade de Belo Horizonte. Os dados obtidos, de caráter exploratório foram analisados a partir da técnica de análise de conteúdo, atingiram a saturação ao numero de 77 entrevistas e forneceram o subsidio necessário para a elaboração de um segundo método. Caracterizado por um estudo do tipo survey, com uma coleta de 737 questionários estruturados, analisados por Analise Fatorial Exploratórios (AFE) para confirmar que a qualidade percebida é um construto multidimensional, composto por (1) Aspectos Tangíveis, (2) Facilidade Avaliações de Acesso, (3) Avaliação Segurança, (4) Avaliação Beleza, (5) Avaliação Propensão a Integração. A escala proposta é adequada para a avaliação da qualidade dos espaços verdes, contribuindo para ações que visem maior motivação de visita e satisfação de seus usuários.

Copyright of Intercontinental Journal of Sport Management / Revista Intercontinental de Gestão Desportiva is the property of Revista Intercontinental de Gestao Desportiva and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This work aimed to analyze a customer experience with the brand and if it has a positive effect on the perceived quality of the medicines. The non-probabilistic sample included the participation of 209 individuals, who answered the questionnaire available on the electronic platform regarding Google Forms through social networks. To meet the central objective of this study, i.e., to test the hypothesis of the relationship between the experience of the drug brands and the perceived quality, equation modeling was used, even using the PLS-Sem statistical tool. The results achieved demonstrated the existence of a relationship between the experience of the brands with the perceived quality with a positive and predictive average effect, in addition, the results also showed that moderated by gender, the female coefficient increased whereas the male was not significant. [ABSTRACT FROM AUTHOR]

Copyright of Cuadernos de Psicología del Deporte is the property of Cuadernos de Psicologia del Deporte and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Tourism & Management Studies is the property of Escola Superior de Gestao, Hotelaria e Turismo, Universidade do Algarve and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Management Analysis / Revista Gestão em Análise is the property of Revista Gestao em Analise and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Cuadernos del Centro de Estudios de Diseño y Comunicación is the property of Cuadernos del Centro de Estudios de Diseno y Comunicacion and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

O envelhecimento apresenta-se como um dos grandes problemas do Séc. XXI, considerando-se uma preocupação, um desafio mas também uma oportunidade para a sociedade. A ocupação do tempo e a participação social devem ser encaradas como uma parte importante, a par dos hábitos de vida saudáveis, da preparação para a reforma e para o envelhecimento. Qualquer organização desportiva pública ou privada deve preocupar-se com a satisfação ou insatisfação do utente em relação aos serviços que lhes presta - Qualidade Percebida. Este é um elemento essencial técnico-político, para orientar a oferta, planificar e gerir de forma eficaz. As autarquias existem para servir os munícipes. Este estudo tem por objetivo avaliar qualidade percebida dos programas municipais de atividade física para os idosos (PMAFI) desenvolvidos pelos municípios portugueses. Num universo de 308 municípios, 24% participaram no nosso estudo, tendo respondido 3467 idosos de ambos os sexos, de várias zonas e regiões do país. Foi aplicado o instrumento QPMAFI (Dias, I., 2008; 2011) aos idosos. Utilizamos a estatística descritiva (média, desvio padrão, mínimo e máximo), o Teste T para comparar género e região do país e a Análise de Variância (ANOVA) para comparar os escalões etários e zona do País. Deste estudo tiramos algumas conclusões: participaram mais autarquias do interior do país e do Norte; 2/3 dos idosos são do sexo feminino; a média de idades é de 70 anos; os idosos, na sua maioria, estão bastante satisfeitos com as dimensões: D4(Recursos Humanos) e D5(Atividades); as dimensões com menor satisfação são: D1(Aspetos Gerais), D2(Instalações) e D3 (Equipamento e Material); os idosos com mais de 71 anos são os que apresentam maior satisfação nas várias dimensões; os do interior do país consideram-se mais satisfeitos com a temperatura e ambiente das instalações e a disponibilidade de tempo que os professores lhes dedicam do que os do Litoral; os das Ilhas estão mais satisfeitos com as dimensões D1(Aspectos Gerais), D2(Instalações) e D3(Equipamentos e Material), do que os idosos das restantes regiões do país. idosos da região Norte são os mais insatisfeitos; no entanto, na generalidade, os idosos encontram-se muito satisfeitos Os com os programas e recomendariam aos seus familiares e amigos a sua prática.

Purpose: Developing and keeping customers' loyalty in relation to the brand is a strategic requisite for well-succeeded business. Thus, our main purpose was to develop and validate a theoretical model concerning customers brand loyalty. Originality/value: We explored perceived quality, brand awareness, brand personality, and brand love as brand loyalty determinants. In this sense, this study's focus was to analyze the impact of some brand loyalty determinant constructs. Design/methodology/approach: The study was implemented by means of a survey, applied to 284 customers of a soft drink brand from Northeast Brazil that was acquired by one of the biggest soft drink producers in the world. Data were analyzed through multivariate statistics and applying structural equation modeling technic. Findings: It was possible to evidence that there is a positive relation between the constructs brand awareness and perceived quality and positive influence of brand personality over brand awareness, as well as perceived quality over brand love. Also, evidence showed that brand love influences brand loyalty, and that consumption level is a meaningful moderator of this relation. [ABSTRACT FROM AUTHOR]

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Gestão & Tecnologia is the property of Revista Gestao & Tecnologia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Contexto: A avaliação da qualidade percebida é uma peça fundamental para a gestão da qualidade em saúde. Este estudo recorre ao SERVQUAL para avaliar a qualidade percebida pelos utentes da radiologia de um hospital público português e o impacto que os fatores sociodemográficos exercem sobre a mesma. A radiologia do hospital não possuía uma avaliação recente da qualidade, nem conhecia o impacto dos fatores sociodemográficos. Também não existem estudos com aplicação do SERVQUAL em radiologia e os resultados de estudos existentes sobre o impacto dos fatores sociodemográficos na qualidade percebida são controversos. Objetivos: Avaliar (1) a qualidade percebida pelos utentes, (2) a relação entre a qualidade percebida e os fatores sociodemográficos dos utentes, (3) a relação entre a qualidade percebida e estado de saúde subjetivo dos utentes e (4) a relação entre a qualidade percebida e a qualidade da informação recebida pelos utentes. Materiais e métodos: Estudo quantitativo e transversal tendo como instrumento de recolha de dados uma versão modificada do SERVQUAL. Resultados: Os resultados obtidos mostraram que os índices da qualidade percebida dos utentes da radiologia são apenas correlacionados com o grau de escolaridade e com a qualidade da informação recebida. Conclusão: Os resultados sugerem que os utentes esperam mais da radiologia, uma vez que as suas perceções da qualidade do serviço não atingem o nível das expetativas. Os resultados sugerem também uma influência positiva significativa da qualidade da informação recebida sobre a qualidade percebida do serviço e uma influencia negativa significativa da escolaridade sobre a qualidade percebida. Os resultados sugerem ainda que monitorizar a qualidade do serviço percebido pelos utentes permitiria não só planear estratégias precisas de intervenção de alta efetividade no departamento de radiologia, como também monitorizar a resposta a essas ações, trazendo deste modo benefícios para a melhoria da qualidade dos cuidados prestados. [ABSTRACT FROM AUTHOR]

The changes in the Brazilian Higher Education industry have caused strong business pressures on local institutions, including increasing number of students per class. This trend rises risks for the institutions in failing at providing quality services. Several studies propose negative correlation between class size and education service quality. Thus, this study aims at evaluating the allegedly negative correlation between service quality and class size through students' own perspective (perceived quality). Based on the theoretical premises of Parasaruman et al. SERVQUAL Scale (1988) this research assumes a quantitative nature using descriptive and inferential statistics (Exploratory Factorial Analysis, Cronbach's alpha, correlation). The author did not find evidences of similar studies during the bibliographic review; showing the innovative and contributive value of the present research. The results show tendencies of possible negative correlation between class size and perceived quality. [ABSTRACT FROM AUTHOR]

Copyright of Revista Opara: Ciências Contemporâneas Aplicadas is the property of Revista OPARA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Intercontinental Journal of Sport Management / Revista Intercontinental de Gestão Desportiva is the property of Revista Intercontinental de Gestao Desportiva and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article aims to verify the influence of the signage of websites on the perceived quality and the intention of buying services on the internet. For this, an experiment was conducted from the definition of a fictitious company of services and the development of websites with different levels of quality and investment. The digital channels were accessed, the service analyzed and later evaluated. Results from ANOVA and correlation tests confirmed that the digital platform has signaling strength and influence on the perceived quality and purchase intention of a consumer judging an online service. The basic theory for the elaboration of the study was Quality Signaling, which was applied for experimental analysis in a group of university students, which resulted in 135 valid questionnaires. [ABSTRACT FROM AUTHOR]

http://dx.doi.org/10.5007/1983-4535.2013v6n3p288 O principal objetivo deste estudo é analisar quais os antecedentes e os consequentes da qualidade do relacionamento entre estudantes e a IES a qual pertencem. Como antecedentes analisa-se a qualidade percebida nos serviços e a equidade. Como consequente analisa-se a lealdade acadêmica. A qualidade do relacionamento aqui proposta inclui três variáveis: a satisfação, a confiança e o comprometimento. Com caráter metodológico quantitativo não-probabilístico, foi realizado um survey com 684 acadêmicos dos vinte e dois cursos existentes nos três Campi que integram uma Universidade Estadual na região. Foram confirmadas as premissas de impacto positivo e significante entre as variáveis antecedentes (Qualidade Percebida e Equidade) sobre a Satisfação. Os construtos conseqüentes também foram significativos. Obsevou-se ainda que neste contexto a qualidade percebida parece ser um antecedente mais efetivo sobre a confiança do que a satisfação. Além disso, a satisfação, a confiança e o comprometimento impactam de maneira positiva a lealdade do estudante. Tais resultados contribuem para ajudar a explicar os fatores contribuem para que o estudante permaneça na instituição e tenha um bom relacionamento com a mesma.