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Purpose This study aims to examine the usefulness of trust in e-government to influence the use and success of e-government services within the context of the information system (IS) success model and public value theory. Design/methodology/approach The study proposed a conceptual model comprising 17 hypotheses tested using structural equation modelling-partial least squares. Data was collected through a structured questionnaire from 369 e-government users from Nigeria. Findings The results show that trust in e-government is directly influenced by all information quality, service quality and actual use. Also, trust in e-government predicts the public value of e-government, among other variables. Trust in e-government mediates the relationship between the quality dimensions and the public value of e-government. Also, the quality dimensions predict the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between trust in e-government and the public value of e-government. Research limitations/implications This study used a targeted and small sample size compared to the teledensity of Nigeria, limiting analysis that might influence the relevance of the variables’ relationships. Other individual characteristics such as self-efficacy and access to information and communication technologies (ICT) and digital literacy were not included in the study. Practical implications It is expected that public service managers and ICT implementers would learn and take advantage of the system’s strengths and limitations and resolve expectations to enhance its value. Originality/value This study extended the DeLone and Mclean IS success model to incorporate public values as the net benefits of e-government. The public value of e-government was treated as a second-order construct.

Restorative justice has been seeing increasing global success, and its effectiveness has been supported by decades of research. However, the implementation of restorative justice in novel jurisdict...

The role of gender has a challenging effect on digital literacy, which in turn has an immense influence on the performance of e-government. Over the years, the digital divide through gender perspective has been at the center of discussion in the usage and adoption of e-government services, especially in developing countries. This study, therefore, explored the moderating role of gender as a demographic factor on the positive relationship between digital literacy and e-government performance in Nigeria. Technological Acceptance Model was applied as the theoretical basis for the study. Data was generated through a self-administered questionnaire of 369 respondents from 6 federal universities in Nigeria. Data generated were analyzed using PLS-SEM with the aid of SmartPLS 3.2.9 software. The result obtained showed that gender as a demographic factor significantly moderates the positive relationship between digital literacy and e-government performance. Also, this study further affirms the significant positive relationship between digital literacy and e-government performance. Also, the relationship between e-government performance, perceived ease of use, perceived usefulness, and willingness to use e-government were significant. The relevant implications were discussed.

Different studies have evaluated the success of e-government in developed and developing countries. However, many of these studies rely on the economic and conventional approaches to evaluate e-government like other ICT projects. Also, they do not consider citizens’ access to ICT in their studies. This study, therefore, examines the moderating effect of citizens’ access to ICT on the performance of e-government within the context of IS Success Model and public value theory. The public value of e-government represents the net benefits of e-government. Data were collected from 369 experienced e-government users through a range of selected e-government services. The results show that citizens’ access to ICT positively and significantly moderates the relationship between actual use and the public value of e-government. This finding implies that access to ICT will drive more use of e-government and increase the value of e-government services. Also, the quality dimensions affect the actual use and user satisfaction with e-government. The most significant effect was established in the relationship between service quality and the actual use of e-government. In essence, this study emphasized the efficacy of ICT access as a stimulating effect on creating public value through increased citizens’ use of e-government for interacting with the government. Ultimately, it prompts the government to improve ICT access for the citizens to use more e-government services.

This study empirically investigates the predicting role of digital literacy on e-government performance in Nigeria through the public value approach. Researches have advanced public value to evalua...

Globalization is the increasing interaction of peoples, states or countries through the growth of the global trade, international flow of capital, ideas and culture. The paper discusses how privatization of public corporations and invention of information and communication technology (ICT) lead to the retrenchment and casualization of public servant. The aim of this study is to examines the impact of globalization on the public servant in Nigeria. The methodology involves the use of secondary data, through a systematic literature review which entails the document analysis of related matters. The findings reveal that globalization infringes on the right of a public servant by making them vulnerable without job security. The paper concludes that government must stop unfair labor practice such as retrenchment and casualization of workers, and improve good working conditions to make public servant more productive.