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Banks and other firms can cut costs and make operations run more smoothly with little disruption by eliminating handoffs. A handoff is when work is transferred between departments, such as when an insurance claim moves from agent to adjustor to supervisor, etc. Usually if the case is in one department it cannot be worked on ny another simultaneously. Streamlining operations so that such handoffs are infrequent will cut costs and eliminate opportunities for miscommunication., Ask five bankers what 'reengineering' means and you will get 10 different definitions: radical business process redesign, clean-sheet operations planning, streamlining, and strategic technology deployment, to name a few. But [...]

"Consultant" can be a dirty word to information systems managers and corporate expense managers who see their organizations spending increasing amounts on consulting services while struggling to rein in technology […]

Mention disaster-recovery planning, and information systems managers think of their hot site, third-party data-storage farm, or remotely mirrored databases. For other technology professionals, the phrase conjures up images of nights […]

A letter to the editor is presented in response to the article "Going Soft," in the March 4, 2000 issue.

Opinion. Focuses on how the banks and financial services community in the United States get the benefits of reengineering. Redesigning and eliminating of handoffs.