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2 results on '"Schaake, Glenda"'

1. We Jumped on the Live Reference Band Wagon, and We Love the Ride!

Author

Schaake, Glenda and Sathan, Eleanor

Abstract

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial Hall Library developed a marketing plan, and statistics climbed from fewer than 40 to over 100 questions a month. (AEF)

Published
2003

2. We jumped on the live reference bandwagon, and we love the ride!

Author

Schaake, Glenda and Sathan, Eleanor

Subjects
Cable television/data services, Company systems management, Online services, Cable television -- Services, Online services -- Services, Reference services (Libraries) -- Information management, Libraries -- Services
Abstract

Our reference numbers were declining, and we wanted to offer live help online. But as a medium-sized library with limited resources, we knew we couldn't go it alone. That's when […]

Published
2003

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