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Years ago, when I first started, a customer was always quick to say whenever there was an issue, 'What happened to, `the customer's always right?' Back then, customers seemed a [...]

I would like to share my all-time favorite story of Retail Folklore. I must confess, I did not bear witness to this, but the image of this story as it [...]

Many new, digital products from all product categories are now reaching retailers, with more new and exciting technology emerging than I can ever remember. Digital technologies are cross pollinating all [...]

Focuses on Consumer Electronics Show (CES) of the 21st century in the United States. Views on the buying process; Vendor's demand on customers; Issue on competition.

Focuses on the retail trade of electronic products. Three major rules in the procedures, structure, layout and operation of stores; One major event that happens which summarizes the three rules perfectly.

Discusses buyers and merchants, two types of people responsible for purchasing product for retailers. Role of buyers; Description of a true merchant.

Recounts the appreciation received by the author, who is a senior merchandising manager of television and video for a ten-store New England chain, from his superior.

Discusses why the Friday after Thanksgiving in the United States is termed as Black Friday for customers and retailers in the market. Sources of stress in customers; Competitive advertising among retailers; Attitudes of customers and retailers.

Deals with the word they in the retail business. Description of the word; Reasons for creating they as a blame displacement device; Where the they's success relies.

Focuses on the mass distribution of digital video disc (DVD) players in the United States. Concept of retailing; Decline of the prices of DVD players; Benefits of DVD to movie studios and rental stores.

Offers a look on employment of Master of Business Administration (MBA) graduates in marketing; Analysis on the sales technique of MBA graduates and sales representatives; Best retail marketing tools; Description of a yard sale; Information on the pricing and sale concept.

Looks at the competition in the United States consumer electronics industry over Digital-High Definition Television. Effect of the lack of standards for the product; Problems with the support service to retailers from manufacturers.